EVGA

Queue System for 30 Series Cards

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Dble0solja
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2020/09/24 16:20:29 (permalink)
Any chance EVGA is looking to implement a queue system for purchasing the 30 series.  Make it to where anyone who wants one can purchase the item then as their number comes up it will be shipped to them.  Imagine getting in line then as your number comes up your product is sent to you.  This would be incredibly helpful to the customer base.  I can't imagine staying on EVGA pages constantly refreshing for months to attempt to beat a bot and get a card as stock comes in.  Right now even though I was ready on day one I'm no closer to getting one than any other person who wants one in the future.  This is the system that SecretLab used to purchase my chair and I knew up front that while I had to wait for it as soon as it was my turn I got my product.  For clarification when i say pay up front it won't be a hold you fully pay for it then just wait for the arrival.
 
What was the most frustrating is I was in queue with the item in my cart for a full hour trying to buy it before it finally errored to the point where it cleared my cart and I couldn't get a card.  A queue system would have resolved this issue.  It would also massively handicap the reseller's on eBay.  I want to pay 1799 for the card not 3999 on eBay.
#1

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    Iyatsu
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    Re: Queue System for 30 Series Cards 2020/09/24 16:29:20 (permalink)
    I agree. I was on the finalize purchase page for 40 minutes click the button and it wouldn't take the order. Worst **** show I have ever seen. Been an elite member since 2017. Totally disappointed with evga at the moment. Should have had capta to enter the site at all not just shipping page. This would have prevented bots from clogging the system at all.
    #2
    Iyatsu
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    Re: Queue System for 30 Series Cards 2020/09/24 16:30:26 (permalink)
    And the fact that evga has still yet to apologize disgust me!
    #3
    syclick
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    Re: Queue System for 30 Series Cards 2020/09/24 16:35:42 (permalink)
    I see no reason for them to apologize. Better they spend their efforts on making things better.
    #4
    Dble0solja
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    Re: Queue System for 30 Series Cards 2020/09/24 17:56:02 (permalink)
    I agree I don't think they need to apologize but just work harder to do better.  The question they should ask themselves is "What do we have to do as a company to ensure our loyal customers can get our product from us?"  Randomly dropping cards as they come available doesn't help their customers it helps reseller's.  Change the dynamic.  Empower the company and the customer.  
     
    Continuing to release stock as it comes available sends the message that they care more about money than their customers.  
    #5
    Poss273
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    Re: Queue System for 30 Series Cards 2020/09/24 17:58:26 (permalink)
    That sounds like a cool idea.
    #6
    LordNVader
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    Re: Queue System for 30 Series Cards 2020/09/24 18:01:25 (permalink)
    I agree 100% . As long as we can purchase one (pre order) , then relax knowing good and damn well we will get one at MSRP would be extremely helpful. We could all relax and have our lives back lol.
    #7
    pizzatime6
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    Re: Queue System for 30 Series Cards 2020/09/24 18:01:47 (permalink)
    Iyatsu
    I agree. I was on the finalize purchase page for 40 minutes click the button and it wouldn't take the order. Worst **** show I have ever seen. Been an elite member since 2017. Totally disappointed with evga at the moment. Should have had capta to enter the site at all not just shipping page. This would have prevented bots from clogging the system at all.


    Tell me about it. I've been an elite member since 2015 and have bough multiple 2080ti king pins and 1080ti ftw3 cards but meh F me I guess?
    #8
    MrMichaelJames
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    Re: Queue System for 30 Series Cards 2020/09/24 18:02:14 (permalink)
    They already have a queue. It’s called notify me. They are already collecting emails and names of those that are interested. To turn that into a unique link and purchase flow would be trivial. Just unique all the entries. Send out emails when stock comes in to those that have signed up and only allow those folks to purchase. Simple. Repeat until queue is drained of there is enough inventory to cover normal sales.
    #9
    Mattler
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    Re: Queue System for 30 Series Cards 2020/09/24 18:03:48 (permalink)
    It sounds good but hopefully it works out like it's planned.


    #10
    robotsir
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    Re: Queue System for 30 Series Cards 2020/09/24 18:07:56 (permalink)
    Sounds good to me. I got up 1 hour before the launch and kept trying for 2 hours after the launch under elite page and couldn't check out until it's OOS. The frustrating part is I got nothing for all the effort
    post edited by robotsir - 2020/09/24 18:11:38


     
    #11
    dirkalbright
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    Re: Queue System for 30 Series Cards 2020/09/24 18:09:01 (permalink)
    Anything to make the process go more smoothly.
    #12
    XhanXaijin
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    Re: Queue System for 30 Series Cards 2020/09/24 18:09:53 (permalink)
    Dble0solja
    Any chance EVGA is looking to implement a queue system for purchasing the 30 series.  Make it to where anyone who wants one can purchase the item then as their number comes up it will be shipped to them.  Imagine getting in line then as your number comes up your product is sent to you.  This would be incredibly helpful to the customer base.  I can't imagine staying on EVGA pages constantly refreshing for months to attempt to beat a bot and get a card as stock comes in.  Right now even though I was ready on day one I'm no closer to getting one than any other person who wants one in the future.  This is the system that SecretLab used to purchase my chair and I knew up front that while I had to wait for it as soon as it was my turn I got my product.  For clarification when i say pay up front it won't be a hold you fully pay for it then just wait for the arrival.
     
    What was the most frustrating is I was in queue with the item in my cart for a full hour trying to buy it before it finally errored to the point where it cleared my cart and I couldn't get a card.  A queue system would have resolved this issue.  It would also massively handicap the reseller's on eBay.  I want to pay 1799 for the card not 3999 on eBay.


    Never going to happen. nVidia wants FOMO, and AIBs have zero say in the matter.
    #13
    bavor
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    Re: Queue System for 30 Series Cards 2020/09/24 18:16:28 (permalink)
    I'd agree to that system.  I had a 3090 FTW3 in my cart for over 1 hour and 45 minutes and was unable to finish checkout due to the high volume of traffic before I got the notification it was out of stock.
     
    I got to this page so many times and always had it time out and kick me out when I clicked on "Place Your Order"

    #14
    da3wilson
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    Re: Queue System for 30 Series Cards 2020/09/24 18:17:35 (permalink)
    Sounds like a great idea.
    #15
    robotsir
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    Re: Queue System for 30 Series Cards 2020/09/24 18:25:08 (permalink)
    bavor
    I'd agree to that system.  I had a 3090 FTW3 in my cart for over 1 hour and 45 minutes and was unable to finish checkout due to the high volume of traffic before I got the notification it was out of stock.
     
    I got to this page so many times and always had it time out and kick me out when I clicked on "Place Your Order"





    I think it depends on internet connection and server location? I had the exact same issue


     
    #16
    Dble0solja
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    Re: Queue System for 30 Series Cards 2020/09/24 18:33:36 (permalink)
    Thinking more about this it would also alert them to the demand of which products to prioritize.  They could move resources to certain versions of cards depending on the already paid for demand instead of just guessing what the demand is.  When every card sells out no matter how many you make it's hard to guess which versions users are more excited for.  They would have concrete proof as to which versions they should focus their production of.
    #17
    LordNVader
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    Re: Queue System for 30 Series Cards 2020/09/24 18:43:14 (permalink)
    My internet is horrible to begin with. Add on the website having issues the furthest ive gotten is ive added a card to my cart then i get constant errors.
    #18
    gabolton
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    Re: Queue System for 30 Series Cards 2020/09/24 18:51:58 (permalink)
    At this point it's pretty clear that just tossing cards on the site and hoping for the best isn't a plan unless your goal is to inflate the prices on the secondary (i.e. Ebay) market. I've seen several 3080's relisted on Amazon for anywhere from $1499 to 2299.
     
    I don't pretend to have "the answer" but allowing pre-orders and verifying those pre-orders seems like an obvious option.

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    #19
    Dble0solja
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    Re: Queue System for 30 Series Cards 2020/09/24 19:37:48 (permalink)
    CascadingStyleSheets
    pre-orders isn't a good solution




    Please explain your logic.  How would you do it?  
    #20
    Dble0solja
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    Re: Queue System for 30 Series Cards 2020/09/24 19:59:51 (permalink)
    CascadingStyleSheets
    Dble0solja
    Please explain your logic.  How would you do it?  



    Pre-order queue would just get filled with scalpers too, the few sites that DO use preorders have been backed up to spring.
     
    if you really want to "pre-order" buy an evga 2080 and sign up for step up, you might just get it by easter, lmao




    In this scenario how does the reseller benefit?  Anyone who wants the card will just stand in line.  They can't resell it for double the price cause you can just buy one and wait.  There is no money to be made if the customer base has already just paid for the card on the original site.  Also in a queue system you can have manual reviews of these orders and cancel suspicious ones.  I don't see how it would be worth the effort for resellers.
    #21
    gabolton
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    Re: Queue System for 30 Series Cards 2020/09/24 20:15:59 (permalink)
    Any “system” can be gamed. 


    I may be wrong but it I‘d think it’d take a few very simple queries of your order DB to determine which orders are legit vs scalper preorders placed by a bot. 


    Shipping address, CC numbers, etc would be easy enough to check. 

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    #22
    pau164
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    Re: Queue System for 30 Series Cards 2020/09/24 20:17:51 (permalink)
    I'm just hoping for a queue so I can give my poor F5 finger a break.
    #23
    Mandalorian1977
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    Re: Queue System for 30 Series Cards 2020/09/24 23:32:49 (permalink)
    With these graphics cards, Xbox and PS5... we need a new system of some kind. Obviously the demand is massive, and these companies are acting surprised?
    #24
    loyalty4life
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    Re: Queue System for 30 Series Cards 2020/09/24 23:43:42 (permalink)
    Nvidia likely won’t allow it.  
    #25
    stroker425
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    Re: Queue System for 30 Series Cards 2020/09/25 06:55:05 (permalink)
    Interesting idea
    #26
    Yesterdays_news
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    Re: Queue System for 30 Series Cards 2020/09/25 13:27:07 (permalink)
    Doubt it, they’ll probably just keep throwing stock at us until it levels out
    #27
    robertdinh
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    Re: Queue System for 30 Series Cards 2020/09/25 13:59:46 (permalink)
    I'd really like a queue system... Though I imagine from a marketing standpoint you keep the buzz higher if you have everyone fighting like they are on the fury road.
    #28
    advancedlamb
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    Re: Queue System for 30 Series Cards 2020/09/25 14:06:45 (permalink)
    A queue would be great, it could even allow for users to be screened deeply for whether they're bots or not.

    What if I said that one's entire life had been decided by fate? That every single one of your actions, from the minute to the monumental, stemmed not from your own choices, but had already been decided upon? That life being a journey of limitless possibilities was but an illusion, and no matter how fiercely man struggled, he stood at the mercy of a long-established path? The wealthy shall know their riches. The needy shall starve on the streets. The wicked shall be wicked, the righteous just. The beautiful, the hideous, the strong, the frail, the fortunate, the miserable... and finally, the victors and the defeated. What if I said that all such things had been carved into stone eons ago, allowing for no divergence? If so, sinners have nothing to answer for, nor do saints have any true virtue to their name. What if I said that not a single action is carried out of one's own volition, but had been decided long ago? That we are merely adrift in the current of time? Tell me, would yo
    #29
    guitarwar241
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    Re: Queue System for 30 Series Cards 2020/09/25 17:32:26 (permalink)
    I would kill for a queue system right now. Having to sit there and cross your fingers that you might get a card before the site crashes is nonsense. 
    #30
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