quentin3225
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Hey everyone, I need help.. I would like to know if I'm the only one with this problem ? I got my Sc17 on July and it's the second time my power adapter die... Today I was working on my laptop, I turn it off, go on my bed and like the first time I ear a flashing noise.. Inside the power adapter it's making noise and the LED flash.. Before that all was ok I was using my laptop during 2 h he was charging perfectly, I turn it off and this problem appear.. Well now I'm in a big (Deleted for Foul Language) I need my laptop to work at home and at school on 3d software.. Can you help me to find a power adapter who can work with the laptop ? Because I need it quickly and send it back to RMA will take 2weeks.. Thanks you :)
post edited by XrayMan - 2016/10/09 22:58:50
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ponkey
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Re: Power adapter who die
2016/10/07 06:05:43
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Hey Quentin,
I am actually on my 3rd sc-17 due to issues with the screen. All 3 power adapters I have used have made a quiet, but still audible buzzing noise when in use. I haven't had one fail yet, but I also probably haven't had one long enough before returning it for replacement to experience your issue.
I Hope they are able to send you a new power adapter. If you haven't called them yet you should. I am incredibly disappointed and regretful about my choice to purchase this laptop, but have been thoroughly impressed with the responses I've got from the customer service manager.
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quentin3225
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Re: Power adapter who die
2016/10/07 14:57:45
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Now I realise ! Before this night I was using my laptop in 1920/1080 because the software was made for 1080 p and I have turn my screen on 4k ! And the problem appear it's maybe because of that.. And they are no power adapter of an other brand who can work with the laptop ?
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ty_ger07
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Re: Power adapter who die
2016/10/07 15:33:35
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EVGA's documentation is terrible as usual. All I can find out is that it is a 240W power adapter with DC power output. What voltage? No specifications are listed. What polarity? No specifications are listed. What type of DC output jack is needed? No specifications are listed. It looks to me like some of the Lenovo power jacks are the same shape and size, but I don't know if they are the correct voltage or polarity. If you want to find an answer, you are going to have to ask EVGA directly. There just isn't any useful information available online and EVGA's product documentation is absolutely terrible as always.
EVGA has industry leading Customer Service / Technical Support in the US available 24/7 via phone and email. Customer service can be reached at 888-881-3842 or at support@evga.com , and you can also request assistance from support from the “My Products” selecting your EVGA SC17, click on Support Tickets, and then click on Submit a Ticket.
http://www.evga.com/support/manuals/files/758-21-2633.pdf
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ty_ger07
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Re: Power adapter who die
2016/10/07 18:50:14
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Maybe you could help by taking pictures of your power adapter front, back, and sides, take a picture of the inside of the end of the plug which plugs into the laptop, and take a picture of any text you find on the adapter or wires. There are no useful pictures online which I can find and no useful documentation, specifications, or information.
post edited by ty_ger07 - 2016/10/07 18:51:48
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TiN_EE
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Re: Power adapter who die
2016/10/07 21:36:59
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Native PSU is 240W, 19VDC 12.6Amps. Jack is 7.5mm OD, 5mm ID insulated. Like this but without center pin. Inner barrel is positive, outer - negative. 
post edited by TiN_EE - 2016/10/07 21:39:04
If you have question, please post in public forum. I do not reply PMs, so all in community can benefit the answer.
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quentin3225
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Re: Power adapter who die
2016/10/07 21:47:35
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ty_ger07
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Re: Power adapter who die
2016/10/07 22:06:29
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TiN_EE
Native PSU is 240W, 19VDC 12.6Amps. Jack is 7.5mm OD, 5mm ID insulated.
Like this but without center pin. Inner barrel is positive, outer - negative.
Thank you for the response. Do you think that one similar to this would work? https://www.amazon.com/T-Power-170w-Lenovo-ThinkPad-W520/dp/B00RHAUF60/ref=sr_1_17?s=pc&ie=UTF8&qid=1475902542&sr=1-17&keywords=lenovo+19v+charger From what I can gather, it seems to be negative around the outside ring, positive around the inside ring, and positive at the center pin. I can't find it's diameters, but assuming that it would physically fit, I would think that it would work as long as it was only used at lower laptop loads as it is only rated for 170 watts.
post edited by ty_ger07 - 2016/10/07 22:08:13
ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
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quentin3225
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Re: Power adapter who die
2016/10/07 22:22:22
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i don't think because the output is not the same ?
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TiN_EE
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Re: Power adapter who die
2016/10/07 22:58:11
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Center pin on native PSU is not present. And of course using non-native PSU not recommended in any means. If you don't have emergency, get a replacement PSU unit.
post edited by TiN_EE - 2016/10/10 12:30:44
If you have question, please post in public forum. I do not reply PMs, so all in community can benefit the answer.
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ponkey
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Re: Power adapter who die
2016/10/08 06:43:16
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Dude, if you call and give them some fuss you can get them to overnight a power supply to you. Tell them you use the laptop for work and that it's very important you be able to use the laptop asap.
Playing Russian roulette with off-brand power supplies with a laptop this expensive just isn't worth it.
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EVGATech_ChrisB
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Re: Power adapter who die
2016/10/09 22:53:37
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Dear quentin3225, I am sorry to hear that your adapter has failed. I assure you that we are here to help and that we can offer cross shipping on the adapter to assist. Please do not use a 3rd party power adapter as it could damage your laptop and is not recommended. I will have a contact to you first thing tomorrow morning to assist further. quentin3225
Hey everyone,
I need help.. I would like to know if I'm the only one with this problem ? I got my Sc17 on July and it's the second time my power adapter die... Today I was working on my laptop, I turn it off, go on my bed and like the first time I ear a flashing noise.. Inside the power adapter it's making noise and the LED flash.. Before that all was ok I was using my laptop during 2 h he was charging perfectly, I turn it off and this problem appear..
Well now I'm in a big I need my laptop to work at home and at school on 3d software.. Can you help me to find a power adapter who can work with the laptop ? Because I need it quickly and send it back to RMA will take 2weeks..
Thanks you :)
post edited by EVGATech_ChrisB - 2016/10/09 23:35:56
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quentin3225
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Re: Power adapter who die
2016/12/29 05:25:44
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Again.... Again !! It's the 3 times its happened ! I was on Internet nothing else and suddenly I ear a tick, I check scared if it's not my power supply who made this nose and yes... Yes it is...
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Jay109
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Re: Power adapter who die
2017/09/19 02:19:30
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Mine has just failed...the laptop is just over a week old. Im absolutely fuming...
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Jay109
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Re: Power adapter who die
2017/09/19 03:06:00
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Just spoke to Customer Service and a more unhelpful expericence I couldn't invent. I still have no idea whether they will replace the PSU or not, he said he cant email me confirmation and I would have to email them or call them back if nothing happens in a week or so...he didnt know about stock of the psu or whether I would have to RMA the entire laptop and suggested that I do that and request a refund????
So I am still none the wiser and I am currently stck with a very expensive metal brick.
Not happy at all, the much vaunted EVGA customer Service seems to be a myth of epic proportions.
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Jay109
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Re: Power adapter who die
2017/10/27 08:31:14
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Now I am on my 2nd Power supplyh and that has lasted 4 weeks...so far two power supplies have failed on a 7 week old £2k+ laptop...this really isnt good enough.
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RLBauerJr
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Re: Power adapter who die
2017/11/23 14:58:48
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Things like this is why I've never bought an EVGA Laptop. Reviews are all the same about this power supply. I hope they do some updates, because I'd really love an SC17.
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