Re: Part Shipping Issue to EVGA Germany
So I can give more information about my situation now.
After sending couple of emails to DHL and EVGA, I understood that customs sends a notification to EVGA and asks some details about parcel. EVGA responded and customs sent the cargo to EVGA after clearance. No issue occurred.
And EVGA recieved the card on 27.04, contacted me on 28.04 for national ID number to be able put in the replacement cards shipment. Then they sent it to me with UPS on 02.05 which was the next business day.
On 04.05, card arrived at customs. I called UPS and understood what needed to be done. They basically asks for tax payment (%18 of product value). They do not care if the card is replacement or not. EVGA had put $400 value in the shipment. So I paid $72 tax and got the card.
I had paid €15 to send the card. Paid another $72 as tax but worth $400.
I also learned how to avoid tax payment where you send your broken product for repair. If face something similar, I'll definitely avoid tax payment.
Replacement card they sent had pad mods done and bios updated to latest. It works very cool as well. However It wasn't overclocked well enough. it starts giving red artefacts in superposition 1080p extreme profile even with +50 and +200mhz (vram is micron).
My overall experience with EVGA is very good.
First of all, support is very responsive to the emails. They tell you everything they know about your question and they do that very fast (same or next day).
RMA experience is very good as well.
I'll buy my next card from EVGA too.