AnsweredPart Shipping Issue to EVGA Germany

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2017/04/21 03:57:23 (permalink)
Hello, I started an RMA for my gtx 1070 FTW. Everything went smooth until card delivery in Germany. 
I packaged it in orginal EVGA black box with an additional box outside.
Taped RMA details, sender and recipient addresses on the top. 
Sent it with national post service from Turkey to be delivered to below address by DHL. 
Am Haag 8 
82166 Graefelfing 
I was checking shipment status closely. Today they put below message to tracking details. 
The shipment will be handed over to the customs office responsible for
the recipient. The recipient can collect the shipment from there once he
has received notification from customs.
I sent a message to evga eu support for help and to DHL to understand what is going to happen my part. 
What am I going to do now? 
Is there anyone else who face similar the issue? 

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Re: Part Shipping Issue to EVGA Germany 2017/04/21 20:17:42 (permalink) ☼ Best Answerby akteni 2017/04/24 06:52:13
unfortunately there is little EVGA can assist with in regards to customer shipments that are held up in customs.
Your best bet is to have patience and stay updated for changes in shipment processing.

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