thejeffenat0r
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Recently my computer has begun freezing when playing games. White squares show up and the sound freezes to a buzzing noise of whatever was happening. This is what my screen has looked like on multiple occasions.  My computer specs are: CPU: Intel Core i7-7700K CPU @ 4.2 GHz GPU: EVGA GeForce GTX 1080 Ti SC2 GAMING Mobo: MSI Z270 GAMING M5 Ram: G.SKILL Ripjaws V Series 16GB (2 x 8GB) PSU: EVGA SuperNOVA 750 G3 Windows 10 64bit Let me know if I need to find some more information if it would help. Thank you VERY VERY much in advance and I appreciate all help.
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Sajin
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/06/30 14:22:53
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☄ Helpfulby thejeffenat0r 2018/06/30 15:09:54
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thejeffenat0r
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/06/30 15:09:19
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Thank you both so much :)
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thejeffenat0r
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/06/30 15:10:53
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Should I register my graphics card before I do that? I realized I haven't since I bought it
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Sajin
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/06/30 16:06:35
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thejeffenat0r Should I register my graphics card before I do that? I realized I haven't since I bought it 
Yes, make sure you upload your invoice too.
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AHowes
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/07/01 14:32:03
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They will do it for you when you call if you didn't before hand.
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kidcrumb
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/07/01 17:24:00
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My card does the same thing! Thought it was just the game crashing, then it happened with two games in a row!!!!! Will I get a new one in the mail before I have to send in my current one?
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AHowes
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/07/01 17:29:23
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kidcrumb My card does the same thing! Thought it was just the game crashing, then it happened with two games in a row!!!!! Will I get a new one in the mail before I have to send in my current one?
If its within 30 days of purchase you'll forsure get a new card.. cross ship like your saying is extra.. think k they at least want a credit card for deposit.. but no doubt ask.
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HeavyHemi
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/07/01 18:15:39
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AHowes
kidcrumb My card does the same thing! Thought it was just the game crashing, then it happened with two games in a row!!!!! Will I get a new one in the mail before I have to send in my current one?
If its within 30 days of purchase you'll forsure get a new card.. cross ship like your saying is extra.. think k they at least want a credit card for deposit.. but no doubt ask.
This is no long true. You will get a new card if one is available. If not, they send you a refurb. - EVGA reserves the right to verify the validity of your warranty and your request for warranty service.
- EVGA reserves the right to invoice you for shipping fees and service charges for any incomplete, damaged or modified Product that is returned to EVGA and requires repair or replacement or that is not otherwise covered under this Limited Warranty. Service charges are variable based upon the actual material and labor cost reasonably necessary to replace missing or return modified parts to their original factory condition.
- Products sent in for RMA will be repaired and returned or replaced with a thoroughly tested recertified product of equal or greater performance.
- This EVGA Limited Warranty begins from the date that the Product was originally purchased, as verified by a proof of purchase provided and/or confirmed by an Authorized Reseller.
- All products returned to Original Purchasers or Second-Hand Purchasers from EVGA's RMA department are thoroughly tested recertified products. Replacement parts and/or Products may include new or refurbished parts or Products and are warranted only until the expiration of the original warranty period. Replacement parts and/or Products will meet the standard of performance and reliability of a new Product or part of the same model, however, such Products and/or parts may have small scratches, small dents, other cosmetic defects, or noticeable use.
- If an RMA is necessary within 30 days of the original purchase date of a new in box Product, a new in box OEM replacement will be sent to the Original Purchaser in return, subject to availability.
- All recertified (B-Stock) purchases will receive a recertified product as an RMA replacement. B-Stock Products are units which may have small scratches, small dents, or noticeable use. These products are Factory Recertified to meet the performance and reliability of a new product of the same model.
https://www.evga.com/warranty/graphics-cards/ Gotta check those warranties...EVGA keeps chipping away at them.
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AHowes
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/07/01 19:43:55
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Yeah not likely to go over well for new buyers.. guess I'll weight all cards on the next purchase before buying based on there current warranty.. always was a no brainer to go evga in the past.
If evga's warranty levels off with the competition, then just go with the cheapest price at the time.
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kidcrumb
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/07/02 04:52:20
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When did they get rid of the lifetime warranty? Edit: Seems kind of dumb I need a ticket number to submit an RMA.
post edited by kidcrumb - 2018/07/02 05:08:50
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AHowes
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/07/02 06:38:20
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kidcrumb When did they get rid of the lifetime warranty? Edit: Seems kind of dumb I need a ticket number to submit an RMA.
Had to of been well over 5 years ago.
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bdary
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/07/02 07:19:48
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The last motherboard I have with a lifetime warranty is my X58 E770. All boards since then are the standard 3 years. The last GPU's I have with a lifetime warranty are my 580's. My 670's and beyond all have the standard 3 year...
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HaywireHaywood
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/07/02 16:13:20
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These products are Factory Recertified to meet the performance and reliability of a new product of the same model. I looked at the B products, but they must not be too confident that the reliability is the same as a new one, otherwise they would warranty them the same as a new item instead of only one year.
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thejeffenat0r
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/09/01 11:35:04
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I haven't RMA'd yet, but it was the graphics card that was causing this, correct? Like it stopped for a certain games but it started again. One of the times my computer recovered from it without having to restart it and the game I was playing spit out this message I'm not sure if that helps or not. But earlier in this thread from what I was told I'm pretty sure it was GPU. I just wanna double check before I start an RMA. Thank you!
post edited by thejeffenat0r - 2018/09/01 11:41:19
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Cool GTX
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/09/01 12:21:00
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☄ Helpfulby thejeffenat0r 2018/09/01 14:25:33
Which Nvidia driver - have you tried newer ones ? Use DDU for a clean driver install ---- Only install the GPU driver & PhysX Any errors in Control Panel ? What settings in Nvidia Control Panel ? Does this happen in other Games or benchmarks - like Fire Strike ? Did you check this https://forums.evga.com/FindPost/2832050
Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members
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rjohnson11
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/09/01 12:34:36
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☄ Helpfulby thejeffenat0r 2018/09/01 14:25:29
thejeffenat0r I haven't RMA'd yet, but it was the graphics card that was causing this, correct? Like it stopped for a certain games but it started again. One of the times my computer recovered from it without having to restart it and the game I was playing spit out this message
 I'm not sure if that helps or not. But earlier in this thread from what I was told I'm pretty sure it was GPU. I just wanna double check before I start an RMA. Thank you!
In your first post that screenshot looks like a GPU memory module failure so please RMA if that is what you continue to see.
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Sajin
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/09/01 14:14:48
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☄ Helpfulby thejeffenat0r 2018/09/01 14:25:28
thejeffenat0r I haven't RMA'd yet, but it was the graphics card that was causing this, correct?
Yep.
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thejeffenat0r
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/09/01 14:26:18
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Cool GTX Which Nvidia driver - have you tried newer ones ?
Use DDU for a clean driver install ---- Only install the GPU driver & PhysX
Any errors in Control Panel ? What settings in Nvidia Control Panel ? Does this happen in other Games or benchmarks - like Fire Strike ? Did you check this
Will try those as well thanks :)
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thejeffenat0r
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/09/01 14:28:14
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rjohnson11
thejeffenat0r I haven't RMA'd yet, but it was the graphics card that was causing this, correct? Like it stopped for a certain games but it started again. One of the times my computer recovered from it without having to restart it and the game I was playing spit out this message
 I'm not sure if that helps or not. But earlier in this thread from what I was told I'm pretty sure it was GPU. I just wanna double check before I start an RMA. Thank you!
In your first post that screenshot looks like a GPU memory module failure so please RMA if that is what you continue to see.
Yup I have been seeing it happen again so I will RMA it, I just wanted to make sure it wasn't faulty ram or something else not related to the GPU
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GUNNY1966
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Re: NVIDIA GeForce GTX 1080ti freezes entire computer randomly
2018/09/02 05:33:12
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Operating System? Windows 10 I assume? Go to you windows tiles ( Search Box ) type in EVENT VIEWER Select EVENT VIEWER Select > WINDOWS LOGS Select SYSTEM Allow the page to load. EXAMPLE: https://gyazo.com/9c6c5d08af98a4ed88771aecfb40b286In the center of the page scroll down till you see the first ERRORLEFT CLICK on the error & take note of the ERRORS LISTED EXAMPLE: 10016 as shown in the picture above. In the center pane of the EVENT VIEWER you can select GENERAL & find what is causing the crash & if you need to post the issue you can simply snap a pic of it by using Gyazo ( FREE ) GENERAL EXAMPLE: https://gyazo.com/fd7299787159558e22a9f09487b6d6deDETAILS EXAMPLE: https://gyazo.com/0ef3ef1448c4ace87d76bed401ac8c85Gyazo Screen shot capture FREE, Get it here: https://gyazo.com/download?lang=en From the information provided in the EVENT VIEWER one can usually determine the fault of the ERROR code by Google Search or provide information to others. If you wish to supply a view of the error I will attempt to assist you in resolving.

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