Have you tried a new cable or different output?

it was working fine till my psu blew up and now this, im sure the cable and display port is fine but will try

wils07
it was working fine till my psu blew up and now this, im sure the cable and display port is fine but will try

"PSU blew up".... That could cause a lot of issues. I would suggest to attempt RMA'ing the GPU with EVGA. If that doesn't work then RMA your Motherboard (if under warranty). If that doesn't work then you can attempt to RMA your CPU. But I think it is probably your PSU that damaged your GPU when it blew up. I would assume this is under warranty as it's not really physical damage like scratches.

To start RMA'ing your GPU you need to upload your invoice at the link below and thencall EVGA at 1-888-881-3842 with your product code and contact tech support. Tell them your situation and that you believe the GPU was damaged. Attempt to get an EAR RMA so the shipping will be free. The representative will apply for the RMA for you and it will be more likely to be approved then doing it online. When it is approved within 24 hours you will need to provide your credit card which will receive a $1 charge which will be refunded immediately, this is for collateral. You will keep the card you have for the time it takes them to send you a new card, then reuse the box it comes in to send the defective card back. You will need to sign for the arrival of the card and drop the box off at the UPS office. I would reccomend this because it is free shipping and the 30 days doesn't matter too much if you call.


https://secure.evga.com/S...s=AAAAA&cc=2052141

rjohnson11

bsmegreg

wils07
it was working fine till my psu blew up and now this, im sure the cable and display port is fine but will try

"PSU blew up".... That could cause a lot of issues. I would suggest to attempt RMA'ing the GPU with EVGA. If that doesn't work then RMA your Motherboard (if under warranty). If that doesn't work then you can attempt to RMA your CPU. But I think it is probably your PSU that damaged your GPU when it blew up. I would assume this is under warranty as it's not really physical damage like scratches.

To start RMA'ing your GPU you need to upload your invoice at the link below and thencall EVGA at 1-888-881-3842 with your product code and contact tech support. Tell them your situation and that you believe the GPU was damaged. Attempt to get an EAR RMA so the shipping will be free. The representative will apply for the RMA for you and it will be more likely to be approved then doing it online. When it is approved within 24 hours you will need to provide your credit card which will receive a $1 charge which will be refunded immediately, this is for collateral. You will keep the card you have for the time it takes them to send you a new card, then reuse the box it comes in to send the defective card back. You will need to sign for the arrival of the card and drop the box off at the UPS office. I would reccomend this because it is free shipping and the 30 days doesn't matter too much if you call.
https://secure.evga.com/S...s=AAAAA&cc=2052141

You may also use this link to start the RMA process:
http://www.evga.com/Support/rma.asp
 
Keep in mind the EVGA is closed for the 4th of July holidays if you reside in the USA.

I would reccomend calling instead as it's faster and you would be able to get an EAR RMA for free shipping instead of another RMA.

I don't want to have to send my card via rma to get a used card back when the best thing to do would be to take it back to my local pc shop and get it changed . The psu is evga and the gpu so im sure they could allow it even tho the shop said they would not.
Paying £620 on a card I want it to be replaced with a new one as its been damaged by no fault of my own and its not too much to ask is it?
As for my motherboard im not sure whats going to happen as that was £250 new and now it cant be sent back via rma because of this

Not had it built up long and took ages of saving to build my dream system and now this....... man its turning in to a nightmare !!!

Ha-ha unless you used Asus. Then, you're boned. They look for ANY excuse to void RMA service.

Send back card to EVGA they will replace you card. If their PSU blow up and maybe cause this and you bought their new EVGA GTX980Ti.
They will replace you... It's good because it's not GIGABYTE graphic or some other they will not replace, special if you tell them that PSU maybe cause that.
You don't need to afraid you will get 100% working card, same as your, it's better than your fault. You should call EVGA immediately not in store.

Most if not all vendors replace RMA'd products with ''refurbished'' ones unless its within 30 days of purchase, this isn't something new.  Refurbished products get the same stigma that damaged packaging of food products gets, nobody wants to get it unless they have to.  However, consider this that refurbished product has been factory repaired,reconditioned to like new and then tested for approval so in effect its like getting a new-ish one.  Since your PSU is EVGA branded as well as your GPU I'm sure they'll work with you but getting stuck on getting a refurbed card isn't going to help speed things up for you.

I want to start by wishing you luck on getting everything up and running again!  :)   Now not to be rude.... but this kinda stuff just cracks me up.   Your stuff blows up and you only want brand spanking new stuff to replace it?   Count your lucky stars you bought EVGA and take whatever they will give you in exchange.  Most cases you would be out everything.  No matter what you say it's easy for a manufacture to blame your power and tell you to jump in a lake and hang up on you.  A blown PSU is one of the worst things to happen in a custom pc.  One of the main reason i never leave my gaming pc on when I'm away from the house or sleeping.  I've only had 1 blow in my lifetime and it was a Antec and I was using it when it happened.  I never pulled a plug faster in my life.  Lucky for me nothing else was damaged.