As title.
I have two cards (EVGA GeForce GTX 980 Ti ACX 2.0+), one works well, one make my PC hangs at boot with black screen.
I have tried everything, one card works ok, one card make my PC hang.
This happened when I was playing, PC shut down and the card stopped working.
Please open an advanced RMA and send me a working card.
I have a SLI so please send me the same card, if you don't have the same card I can pay a difference for a GTX1080 Ti.

I have registered the card on January 10th 2015, is my warrenty still valid?

Please help.
 
EDIT:
Here a recap with correct infos coming from the invoices.

Invoice 1:
2 x EVGA GeForce GTX 980 SC (19 september 2014)
 
Invoice 2: 
Step up from invoice 1 to two EVGA GeForce GTX 980 Ti ACX 2.0+ (23 september 2015)

If I read here: 
https://www.evga.com/support/stepup/
 
I read this:
"EVGA will automatically register your product so you will receive the full warranty on your Step-Up (as of 1/1/11)"

Where is my full warrenty? EVGA don't want to recognize me the full warrenty because they said me in a ticket I opened with their customer care:
"The original product with the S/N 1234 is already out of warranty, so the step-up product which carrries over the same warranty as the original product 3 years from 19.09.2014 is out of warranty aswell."

Hey guys have you read what you have written here?
https://www.evga.com/support/stepup/
 
it's written:
"EVGA will automatically register your product so you will receive the full warranty on your Step-Up (as of 1/1/11)"
 
I want my warrenty.
 

Did you pay for an Extended Warranty for a full 5 Years?
Look at your Product to see if you are still covered My Products

sblantipodi
What should I do now?

Whatever you decide.

I rechecked my invoice and I don't know why there is an error on the my products page.
 
Purchase Date: 10/01/2015
Date Registered: 10/8/2015 11:04:39 AM
 
I have the invoice of the step up that shows 09/23/2015
I remember that it can't be january when I stepped up.
I have even the email with Chris Becivenga that proves that.

Why is it wrong on the site?
 

rjohnson11
If you properly registered your step-up card then when you go to my products and then choose 'show details' you'll see the serial numbers of EVGA items you bought. Make sure you select the correct seriual number of your item. Underneath the picture of the item it has the warranty information. If it says 3 years warranty then your item is warrantied from the date of the stepup. If it says 2 years then you're out of warranty.
 
If you have an uncertainties then please contact EVGA tech support for assistance.

it says 3 year warrenty.
do you know if EVGA have 980tis for replacement or those cards are out of stock?

I have a SLI and I need exactly the same card or two better cards even by paying a difference.

ty_ger07
Contact EVGA. There is no use having us speculate about information for which we don't have access. If your cards are under warranty, make sure that you tell EVGA over and over and over again that you need a SLI replacement.
https://www.evga.com/about/contactus/
This is a user-to-user forum. None of us can really help you. EVGA representatives sometimes appear here, but usually not.

It's doubtful that the overclock caused it to fail. Things just fail; there's no need to cast blame.

Ok, I contected them, hope to get some help from their rep.
 

A step-up doesn't reset the warranty start date.  The warranty terms and dates are based on the original card purchase.
https://www.evga.com/support/warranty/
 
There is something wrong with your dates.

Purchase Date: 10/01/2015
Date Registered: 10/8/2015 11:04:39 AM
I have the invoice of the step up that shows 09/23/2015

The original product with the S/N 1234 is already out of warranty, so the step-up product which carrries over the same warranty as the original product 3 years from 25.09.2014 is out of warranty aswell.

 
2014 or 2015?  That is a big difference.

sblantipodi

ty_ger07
A step-up doesn't reset the warranty start date.  The warranty terms and dates are based on the original card purchase.
https://www.evga.com/support/warranty/
 
There is something wrong with your dates.

Purchase Date: 10/01/2015
Date Registered: 10/8/2015 11:04:39 AM
I have the invoice of the step up that shows 09/23/2015

The original product with the S/N 1234 is already out of warranty, so the step-up product which carrries over the same warranty as the original product 3 years from 25.09.2014 is out of warranty aswell.

 
2014 or 2015?  That is a big difference.

I bought two GTX980 on 25.09.2014, on august 2015 one of that card failed to run the standard overclock and EVGA permitted me to stepup by paying 400 euros to two GTX980 Ti.
So I paid 400 euros on september 2015 for two new stepped up card.
Now they don't recognize my warrenty.

I am very disappointed. They lost a customer and surely I will spread the word of this on forums.

They don't recognize your warranty?  9-25-14.  That's the start of your warranty.  They recognize it.  It's expired.  It's you who do not recognize your proper warranty start date.

Everything I see says that the original warranty, optional extended warranty, and optional advanced RMA, transfers to the step-up product for the original buyer.
https://eu.evga.com/support/warranty/
https://eu.evga.com/support/stepup/
 
It sounds like EVGA already did a nice thing by offering a step-up a YEAR after purchase instead of the regular 90-days.  Why use that with tangled words as ammunition against them?!

ty_ger07
Everything I see says that the original warranty, optional extended warranty, and optional advanced RMA, transfers to the step-up product for the original buyer.
https://eu.evga.com/support/warranty/
https://eu.evga.com/support/stepup/
 
It sounds like EVGA already did a nice thing by offering a step-up a YEAR after purchase instead of the regular 90-days.  Why use that with tangled words as ammunition against them?!

EVGA offered me a step up by paying good money for it.
I payed good money for the step up, I haven't received any donation.
If they allowed me to step up after 10 months is due to the fact that they sold me two cards that are not able to run at default frequency. 
They should pay me because I was their beta tester with my money.

sblantipodi

ty_ger07
Everything I see says that the original warranty, optional extended warranty, and optional advanced RMA, transfers to the step-up product for the original buyer.
https://eu.evga.com/support/warranty/
https://eu.evga.com/support/stepup/
 
It sounds like EVGA already did a nice thing by offering a step-up a YEAR after purchase instead of the regular 90-days.  Why use that with tangled words as ammunition against them?!

EVGA offered me a step up by paying good money for it.
I payed good money for the step up, I haven't received any donation.
If they allowed me to step up after 10 months is due to the fact that they sold me two cards that are not able to run at default frequency. 
They should pay me because I was their beta tester with my money.

lol

Have a good day! Later!

Step-ups always cost money. You have to pay for the difference in price between the two cards. No matter your opinion or circumstances, your warranty expired 4 months ago.

sblantipodi

ty_ger07
Sorry, that is not the case. Your warranty is expired.

https://eu.evga.com/support/warranty/
https://eu.evga.com/support/stepup/

Please show me what is confusing.

Go ahead and complain to your friends elsewhere.

This is the phrase that confuse people:
"EVGA will automatically register your product so you will receive the full warranty on your Step-Up"
... and sincerely, if I buy a fresh new product, I would expect the full warrenty as any normal people.

Look for youself. It doesn't say that anywhere. ;) Again, show me what is confusing.

This is a user-to-user forum. If you need support or conflict resolution, contact EVGA directly.
I think you are wrong. That is only my opinion. This forum is mostly only good for receiving opinions. There's nothing we can do either way.

sblantipodi

ty_ger07
Look for youself. It doesn't say that anywhere. ;) Again, show me what is confusing.

Look here
https://www.evga.com/support/stepup/
 
this is a shame. they play on marketing gimmicks. I will never buy an EVGA product again.

Nothing there applies to your region. It could say something about horses and rainbows, for all I care, but it still wouldn't be applicable to you. You need to look in the EU warranty and EU step-up terms for which I provided you a link.

This is a user-to-user forum. If you need support or conflict resolution, contact EVGA directly.
I think you are wrong. That is only my opinion. This forum is mostly only good for receiving opinions. There's nothing we can do either way.

sblantipodiI stepped up from EVGA.com, I paid to US using dollars, so I want the warrenty I read on the evga.com site. Who knows that they have different pages for different regions, I paid in US dollars, I contacted them using English, it's not clear that we have different warrenty.

sblantipodiWhy the stepped up card should carry the same warrenty? I have paid 400 euros for the step up and I received new cards.

 
Ok, I am certainly confused.  Everything you have said has contradicted itself.  The dates, currency, conversations, ... everything keeps changing.
 
Good luck!  I have had enough fun here.  Maybe someone else will chat with you.
 

sblantipodiI will not stop until I talk to a manager that choose to respect the warrenty I see on the internet.

Like I said, you need to contact EVGA.  This is the wrong place to seek a discussion with a manager.
https://www.evga.com/about/contactus/
 

Sorry to see your card is not working as expected.
 
Using the EVGA Precision X OC to overclock your card is not an issue as the limits built into both the card and Precision prevents you from pushing it too far
 
However, cards do fail from time to time.
 
 Thanks  EVGATech_JaesonW