omarhatem101
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Hey guys, so when I graduated last year my parents bought me a PC as a gift, unfortunately I chose the EVGA 750 bq as a power supply, the pc has been problems since I had it, for the first 2 weeks it would restart randomly atleast twice a day, amazon was kind enough to replace it for me, worked fine for 2 or 3 months then the random restarts came back but this time was every few days instead, fine, 3 days ago my PC just died while I was using it, I start it and the lights and fans come on for a split second then die, replaced power cord and it stayed that way, removed it out and did the power on tester that came with it and also with a paper clip and the fans didn't even move at all, the REPLACEMENT PSU died in a few months of use and i only use my pc for like 3-4 hours a day studying and gaming, so I said no problem, 5 year warranty and I've registered let's contact EVGA, now they want me to ship it to them on my expense, which is upwards of 75$ from Egypt to Germany, something that is more than the price and not something I can afford (Egypt is in an economical crisis and inflation is extremely high for the past 6 months) and even if that would happen they would still send me a "recertified" psu.
Now I've called EVGA and explained the situation and they said they have no other way to RMA, meaning that I'm pretty much unable to do any of my work until I manage to save up enough money to buy a new power supply(which is impossible considering I'm a fulltime student on scholarship) because I wasn't smart enough to read the RMA process before buying.
I advise you against buying EVGA power supplies if not all products and to make sure you read warranty instructions and procedures before buying anything, thanks for reading.
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Vlada011
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/15 04:33:47
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Sorry because your situation.
I completely understand. I notice you are extremely unlucky with PSU.
Something like that to 2-3 PSU die just like that usually happen if PSU model is defective or if power in region is not quality.
Usually higher voltage than 220-230V. I hear in some countries go and up to 240-250V with constant deviation.
Only solution for you and for anyone is like you sad to read and try to avoid anything what is not proven on market.
EVGA have G2, G3, P2, T2 series and they are extremely quality but bad things could happen with any model.
Manufacturers should avoid to send as refurbished replacement except if sample is in very similar condition as new PSU because customers could continue to RMA.
Where you bought PSU? If you bought in Egypt, maybe you could try in store where they bought PSU.
Example I live in Serbia and sending from my country to Germany could cost and 100 euro if I use Fedex or DHL.
But I could send with national post and that will cost me 20 euro maybe. I don't know but you have probably some similar option.
It could travel and one month because distance and sea. From my country travel very fast, and we are far from stable country and good economic situation, in most cases we are worse of all in Europe.
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omarhatem101
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/15 05:12:40
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Thanks for your reply my friend, they said it needs to be trackable and the cheapest travkable option i found costs 75$ for a 65$ psu... i dont even have that money and would have to pay import fees and taxes, unfortunately I bought through amazon because I thought EVGA 5 year warranty was safe, now my pc is just piece of metal waiting for me to be able to get a new one.
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Cool GTX
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/15 07:18:15
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omarhatem101
Thanks for your reply my friend, they said it needs to be trackable and the cheapest travkable option i found costs 75$ for a 65$ psu... i dont even have that money and would have to pay import fees and taxes, unfortunately I bought through amazon because I thought EVGA 5 year warranty was safe, now my pc is just piece of metal waiting for me to be able to get a new one.
Sorry to see your having issues with multiple EVGA 750 bq - PSU for clarity ***** I am NOT an EVGA employee ***** this is my opinion - (I am a Volunteer Moderator on EVGA Forums) You should at a minimum box the PSU so it will not be damaged in shipping & Insure the package in case of loss or damage Sending the package in a traceable manner is "optional" but it Protects you the sender ---> if your package never arrives to EVGA RMA address there would be nothing EVGA could do to help you. This should be cheaper; however, you are taking the risk of your package not arriving and No Way to find it the Official EVGA information is located: https://eu.evga.com/support/warranty/ Shipping- EVGA provides repair centers throughout the world headquartered in: Brea, CA, USA; Munich, Germany; Taipei, Taiwan.
- All products being sent to EVGA for warranty repair or replacement must be shipped into our facility.
- EVGA will not accept any packages being dropped off unless by a shipping courier.
- EVGA does not ship to PO Boxes, also any cross-shipped product cannot be sent to a mail forwarding address.
- All Standard Cross Shipments and EVGA Advanced RMA Replacement (EAR) products require an Adult signature upon delivery.
- The customer is responsible for the costs of shipping in order to return the product to EVGA for the RMA process.
- EVGA will ship RMA requests from our warehouse through EVGA’s choice of courier and shipping method.
- Damaged boxes, or products received in shipping envelopes will be immediately rejected and returned to sender.
- If your product is shipped to you and the address is invalid upon delivery you are responsible for a redirect or re-ship fee which will vary depending on your region and availability. You must contact EVGA prior to shipment for assistance to avoid this charge. EVGA is not responsible for packages delivered to an outdated address.
- If the product is returned to EVGA you will be responsible to pay for additional shipping charges. EVGA encourages you to check your shipping address prior to submitting any RMA request.
- EVGA recommends shipping via UPS, DHL, or FedEx and to always purchase insurance to protect your investment.
All RMA replacements will state “Warranty Replacement” on the package to assist in avoiding any taxes, duties and/or brokerage fees through customs or otherwise. EVGA is not responsible for any fees charged by the destination country’s government body, brokers or other third party. If your package is received with physical damage, a claim cannot be processed due to the limitations with postal services and the package will be returned to sender without alternative options. Please Note: As EVGA strives to honor the best warranty in the business, we have and will continue to make policy changes. Make sure you read this document carefully and check back for updates. EVGA reserves the right to change this policy without notice. Last update 29/04/13.
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omarhatem101
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/15 07:31:47
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Yeah well unfortunately It would still be cheaper for me to toss this in the trash or sell it as junk than send it, such a product shouldn't have been sold to me in Egypt with such warranty in the first place if the only way to use it is to pay mote than it's value, I just stated the issue I had I have already read through these policies and know nothing will change.
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the_Scarlet_one
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/15 07:45:52
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omarhatem101
Yeah well unfortunately It would still be cheaper for me to toss this in the trash or sell it as junk than send it, such a product shouldn't have been sold to me in Egypt with such warranty in the first place if the only way to use it is to pay mote than it's value, I just stated the issue I had I have already read through these policies and know nothing will change.
EU EVGA is currebtly on holiday. Please follow the instructions you were given and contact them via email. Wait for their response..
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somethingc00l
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/15 16:08:57
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Might want to invest in a power conditioner in the future, I suspect quality of power delivery might be causing your repeated failures.
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omarhatem101
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/15 16:44:22
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I do have a UPS that is functioning properly, the first one was on arrival bear in mind
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MSim
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/15 23:17:47
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I wouldn't spend that much to send a low end BQ power supply back. Maybe someone from EVGA HQ in the US will read this topic and help you out.
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omarhatem101
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/17 13:02:54
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Evga support has no alternative options and cannot arrange for something with local evga retailers here, gonna trash this away thanks
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Bigslimvdub
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/17 18:38:09
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I've had a ton of issues with my psu(s) but the customer service has been top notch
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quadlatte
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/30 17:40:36
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it stinks that shipping is that much but it is totally out of evgas control, it would not make much business sense to cover shipping to and fro, remember they cover the cost shipping it back also. i have used a few of the BQ units and they have been good so far, i would suspect that even though you are on a UPS that you may still be getting dirty power, not all ups's have line conditioning. i for one will only buy one that does have it.
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seth89
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/30 19:18:01
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greensoldierusa
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Re: My awful experience with EVGA PSUs and the warranty
2017/08/31 19:33:17
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From the experience you are having I would imagine that the presence of dirty power may be the issue?
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Vlada011
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Re: My awful experience with EVGA PSUs and the warranty
2017/09/01 11:20:58
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UPS is good thing, but same as PSU no saving money on UPS. And it's not same if you need UPS for 600-700W Bronze PSU and if you need UPS for 1200-1300W Platinum/Titanium. Difference in price is huge... far more than PSU itself. For good 1KW PSU Gold, Platinum APC SMT1500 or Cyberpower 1500VA 1050W for 1000W Power Supplies are all 400$+... 460-500, 550$... People with Mini PC, 100W CPU and 180W GPU as GTX1080 could use and 150-200$ worth UPS, 500-600W.
post edited by Vlada011 - 2017/09/01 11:24:30
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greensoldierusa
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Re: My awful experience with EVGA PSUs and the warranty
2017/09/02 23:19:05
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just bought a ton of gear and UPS had to be on the list for sure. less than 200 for peace of mind.
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Leekay07
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Re: My awful experience with EVGA PSUs and the warranty
2017/10/01 19:58:29
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omarhatem101 how much is it to get a none evga psu from Amazon?
something cool in the neighbor hood.
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