rleyshon
New Member
- Total Posts : 6
- Reward points : 0
- Joined: 2018/10/18 17:44:44
- Status: offline
- Ribbons : 0
I'm having an issue when installing the 416.34 drivers resulting in Windows 10 (1709 and 1803) going to a black screen and no displays working. Rebooting doesn't fix it and from what I can tell there are no other supported drivers. Entire system is brand new today. I have tried various orders of driver installs as well us upgrading the MB BIOS and even downgrading it again. Any fix/workaround for this? System: Asus Prime X470 (BIOS 4018 and 4024) Ryzen 7 2700 EVGA GeForce RTX 2070 BLACK GAMING Corsair DDR4 Vengeance LPX White (4x 8GB)
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/18 18:24:15
(permalink)
Does the black screen occur over hdmi, display port, & dvi? If yes, the card will need the rma'd.
|
rleyshon
New Member
- Total Posts : 6
- Reward points : 0
- Joined: 2018/10/18 17:44:44
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/18 19:12:02
(permalink)
Definitely over DP and HDMI, not tested DVI.
|
GTXJackBauer
Omnipotent Enthusiast
- Total Posts : 10323
- Reward points : 0
- Joined: 2010/04/19 22:23:25
- Location: (EVGA Discount) Associate Code : LMD3DNZM9LGK8GJ
- Status: offline
- Ribbons : 48
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/18 19:21:07
(permalink)
Have you tried a different PSU cable to the GPU making sure the connections are solid? If all else fails, yeah I would also recommend an RMA.
Use this Associate Code at your checkouts or follow these instructions for Up to 10% OFF on all your EVGA purchases: LMD3DNZM9LGK8GJ
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/18 19:53:31
(permalink)
Have you update the AMD Chipset Drivers? https://dlcdnets.asus.com/pub/ASUS/mb/USB/Asmedia_USB_3.1_DriverWIN7-64_WIN10-64_V1.16.50.1.zip (721.64 MBytes) Version 5.12.0.38 2018/08/21721.64 MBytes AMD Chipset driver AMD AM4 Chipset Driver V5.12.0.38 for Windows Win10 64bit. (AMD package version is V18.10.20.02, VGA driver version is V 24.20.11020.2003) NOTICE: Due to the different structure for drivers, suggest you remove the old driver first before install this version driver. From https://www.asus.com/us/Motherboards/PRIME-X470-PRO/HelpDesk_Download/ Could just be your AMD Ryzen CPU and or Motherboard not liking the RTX 2070 Graphics Cards. Can you test your card in a Friends Intel Computer? You should also ask this over on the ASUS Support Forum and even open a Support Card for your Motherboard.
post edited by bcavnaugh - 2018/10/18 20:03:44
|
rleyshon
New Member
- Total Posts : 6
- Reward points : 0
- Joined: 2018/10/18 17:44:44
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 04:05:16
(permalink)
Some good news. Popped the card into another system that was running a 980 and the same drivers and it's working like a charm. Going to look further at possible problems in my other system. With regards to the chipset drivers I had tried various combos: latest from Asus, latest from AMD and without installing any. I'll come back with what I find after some more testing, but the card does look fine now.
|
CSM1O1
New Member
- Total Posts : 45
- Reward points : 0
- Joined: 2012/12/16 00:25:14
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 04:18:41
(permalink)
from where did you got the card? im trying to get the same card but no online retailer have it now.
|
rleyshon
New Member
- Total Posts : 6
- Reward points : 0
- Joined: 2018/10/18 17:44:44
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 04:56:45
(permalink)
The card I picked up was EVGA NVIDIA GeForce RTX 2070 8GB BLACK GAMING Turing Graphics Card from Scan.co.uk Also, looks live I have solved the issue....PSU! While it recommends at least a 650w, which is what I'm running (650W be quiet! Dark Power Pro 11) once the drivers start installing the fan's on the GPU will cut out and USB devices reset so it looks like the issue lies there. Now my other system is running an (overkill and rather old) 1000w PSU and it installs and runs just fine in that one. Looks like I just need to swap my PSU's round.
|
CSM1O1
New Member
- Total Posts : 45
- Reward points : 0
- Joined: 2012/12/16 00:25:14
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 05:35:05
(permalink)
thanks. the site has only pre order option now and i don't think it deliver to a US address.
|
GTXMan
Superclocked Member
- Total Posts : 228
- Reward points : 0
- Joined: 2007/11/08 14:03:18
- Status: offline
- Ribbons : 3
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 06:49:20
(permalink)
rleyshon The card I picked up was EVGA NVIDIA GeForce RTX 2070 8GB BLACK GAMING Turing Graphics Card from Scan.co.uk Also, looks live I have solved the issue....PSU! While it recommends at least a 650w, which is what I'm running (650W be quiet! Dark Power Pro 11) once the drivers start installing the fan's on the GPU will cut out and USB devices reset so it looks like the issue lies there. Now my other system is running an (overkill and rather old) 1000w PSU and it installs and runs just fine in that one. Looks like I just need to swap my PSU's round.
A 550W can easily drive a 2070, even a 500w. If it is the PSU I guess it's damaged in some way otherwise I don't think it's related to power. Are you using one split PCI-E power cable to the card or two separate ones? I always had a thing with my EVGA 1080 where I had to install drivers by going to device manager and doing update driver > browse and going out to the files in the nvidia folder. If I used the actual nvidia setup application, at some point during installation my screen would go black and I'd have to reboot and drivers weren't installed. Maybe give that a go if you haven't.
Current rig: DCS4VR 3.0Thermaltake Core P5 || 7700k + Aquacomputer Kuplex Cryos NEXT w/ VISION || EVGA XC Gaming 2080Ti + EK Vector block/backplate || G-Skill Trident Z 32GBs DDR4-4000 || ASUS Maximus IX Code || LG 38GL950G-B|| Logitech G900 || Sony WH1000-XM4 || VIVE Pro
|
rleyshon
New Member
- Total Posts : 6
- Reward points : 0
- Joined: 2018/10/18 17:44:44
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 10:46:46
(permalink)
OK, think I have finally found what is going wrong and causing the issue. After swapping round round PSU's the problem persisted. The one thing I hadn't done was try it in a different PCIe slot. This worked...sort of. Runs fine, drivers install perfectly but now the card is stuck running in x8 and not x16. Again tested this with both PSU's and in both PCIe 1 and 2 on the mb and it would always fail in 1, but work and be locked to 8x in 2. Even went so far as to move my M.2 drive around in case that was part of it, didn't change a thing. The curious thing is that GPU-Z would report it running at full 3.0x16 if I fired up a benchmark w/o installing the drivers. So now i'm just confused as to where the issue lies. Is it the MB or GPU? Unfortunately I don't have another decently powerful card to test this with.
|
GTXMan
Superclocked Member
- Total Posts : 228
- Reward points : 0
- Joined: 2007/11/08 14:03:18
- Status: offline
- Ribbons : 3
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 10:48:54
(permalink)
rleyshon OK, think I have finally found what is going wrong and causing the issue. After swapping round round PSU's the problem persisted. The one thing I hadn't done was try it in a different PCIe slot. This worked...sort of. Runs fine, drivers install perfectly but now the card is stuck running in x8 and not x16. Again tested this with both PSU's and in both PCIe 1 and 2 on the mb and it would always fail in 1, but work and be locked to 8x in 2. Even went so far as to move my M.2 drive around in case that was part of it, didn't change a thing. The curious thing is that GPU-Z would report it running at full 3.0x16 if I fired up a benchmark w/o installing the drivers. So now i'm just confused as to where the issue lies. Is it the MB or GPU? Unfortunately I don't have another decently powerful card to test this with.
Go to your BIOS and see if the slot is set to run at x8.
Current rig: DCS4VR 3.0Thermaltake Core P5 || 7700k + Aquacomputer Kuplex Cryos NEXT w/ VISION || EVGA XC Gaming 2080Ti + EK Vector block/backplate || G-Skill Trident Z 32GBs DDR4-4000 || ASUS Maximus IX Code || LG 38GL950G-B|| Logitech G900 || Sony WH1000-XM4 || VIVE Pro
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 10:54:23
(permalink)
rleyshon OK, think I have finally found what is going wrong and causing the issue. After swapping round round PSU's the problem persisted. The one thing I hadn't done was try it in a different PCIe slot. This worked...sort of. Runs fine, drivers install perfectly but now the card is stuck running in x8 and not x16. Again tested this with both PSU's and in both PCIe 1 and 2 on the mb and it would always fail in 1, but work and be locked to 8x in 2. Even went so far as to move my M.2 drive around in case that was part of it, didn't change a thing. The curious thing is that GPU-Z would report it running at full 3.0x16 if I fired up a benchmark w/o installing the drivers. So now i'm just confused as to where the issue lies. Is it the MB or GPU? Unfortunately I don't have another decently powerful card to test this with.
My Vote is the Motherboard.
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 11:07:58
(permalink)
I agree with bcav. You'd think if the slot was broken the card wouldn't work at all in it, but obviously the op was able to use it in the first pci-e slot until the drivers were installed.
|
rleyshon
New Member
- Total Posts : 6
- Reward points : 0
- Joined: 2018/10/18 17:44:44
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 11:11:43
(permalink)
Slot 1 set to run at x16 (with or w/o the card in) slot 2 is set at x8 in the BIOS and annoyingly I see no way to change it.
|
somethingc00l
EGC Admin
- Total Posts : 752
- Reward points : 0
- Joined: 2009/03/14 13:44:57
- Status: offline
- Ribbons : 11
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 12:26:39
(permalink)
Yeah I vote motherboard problem. When you install the drivers it's probably increasing the resolution and that creates more PCIe bandwidth than the slot can handle. Probably a bad PCIe slot it's not all that uncommon.
|
GTXMan
Superclocked Member
- Total Posts : 228
- Reward points : 0
- Joined: 2007/11/08 14:03:18
- Status: offline
- Ribbons : 3
Re: Issues with 2070 Black and 416.34 Drivers
2018/10/19 13:09:47
(permalink)
rleyshon Slot 1 set to run at x16 (with or w/o the card in) slot 2 is set at x8 in the BIOS and annoyingly I see no way to change it.
Do a search and see if this is a documented issue for your mobo model and what a potential fix might be.
Current rig: DCS4VR 3.0Thermaltake Core P5 || 7700k + Aquacomputer Kuplex Cryos NEXT w/ VISION || EVGA XC Gaming 2080Ti + EK Vector block/backplate || G-Skill Trident Z 32GBs DDR4-4000 || ASUS Maximus IX Code || LG 38GL950G-B|| Logitech G900 || Sony WH1000-XM4 || VIVE Pro
|
Locodawg
New Member
- Total Posts : 3
- Reward points : 0
- Joined: 2011/01/15 18:35:32
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/01 02:24:09
(permalink)
I'm having this exact same issue, been pulling my hair out past 8 hours. I also tried updating my BIOS, nothing seems to work. It works when no driver is installed but as soon as the Graphics driver gets to about 20 percent, the monitor turns off, and the system basically just goes in a halted state. Putting my old EVGA GTX 970 and installing the latest driver works but as soon as I put the 2070 back in and boot up once it starts loading windows it goes black screen and halts.
Asus Maximus X Hero i7 8700k 750W EVGA Gold PS EVGA RTX 2070 Black
|
CSM1O1
New Member
- Total Posts : 45
- Reward points : 0
- Joined: 2012/12/16 00:25:14
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/01 02:37:51
(permalink)
Locodawg I'm having this exact same issue, been pulling my hair out past 8 hours. I also tried updating my BIOS, nothing seems to work. It works when no driver is installed but as soon as the Graphics driver gets to about 20 percent, the monitor turns off, and the system basically just goes in a halted state. Putting my old EVGA GTX 970 and installing the latest driver works but as soon as I put the 2070 back in and boot up once it starts loading windows it goes black screen and halts.
Asus Maximus X Hero i7 8700k 750W EVGA Gold PS EVGA RTX 2070 Black
damn, i jst ordered the card. i was hopeing that the OP would post that he/she swapped the mobo and things work our great kinda post but instead we got the above. can anyone please confirm that you have a rtx 2070 black and its working fine?
|
Quad5Ny
iCX Member
- Total Posts : 401
- Reward points : 0
- Joined: 2009/10/14 17:27:58
- Location: New York, USA
- Status: offline
- Ribbons : 9
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/01 11:20:02
(permalink)
Can you Ctrl+Alt+Del during the black screen to get task manager? Can you Press Shift 5 Times to bring up one of the accessibility things? If so, unplug ALL other displays and try again leaving only one display connected to the entire system. (This is a known windows bug)
|
Locodawg
New Member
- Total Posts : 3
- Reward points : 0
- Joined: 2011/01/15 18:35:32
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/01 11:32:22
(permalink)
Nope, CTRL-ALT-DEL doesn't respond, the system goes in a complete halted state. If I reboot enough times and Windows 10 Repair tools boot up, I'm able to enter Safe Mode and uninstall the drivers via DDU and once I reboots with no drivers, I'm able to get into Windows.
As soon as I try installing 416.34 drivers, it will blackscreen and become unresponsive. I attempted installing and using another 8 pin connector from my PSU but that didn't remedy the issue. I then tried what was mentioned by changing the PCIE lane and it actually booted to the login screen but once I logged into windows, it black screened and same thing happened.
Their either seems to be something faulty with the card or the NVidia drivers regarding possibly how much power it's pulling from the PCI Express lanes. It might not be balancing properly from the 8pin and tries to pull more from the lane then locks up, but I don't know enough about hardware to figure this one out.
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/01 11:38:21
(permalink)
@Locodawg Sounds like your card has a problem. I'd test it in another machine to see if it also acts the same way there, and if it does I would rma it.
|
Quad5Ny
iCX Member
- Total Posts : 401
- Reward points : 0
- Joined: 2009/10/14 17:27:58
- Location: New York, USA
- Status: offline
- Ribbons : 9
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/01 12:50:39
(permalink)
Locodawg Nope, CTRL-ALT-DEL doesn't respond, the system goes in a complete halted state. If I reboot enough times and Windows 10 Repair tools boot up, I'm able to enter Safe Mode and uninstall the drivers via DDU and once I reboots with no drivers, I'm able to get into Windows.
As soon as I try installing 416.34 drivers, it will blackscreen and become unresponsive. I attempted installing and using another 8 pin connector from my PSU but that didn't remedy the issue. I then tried what was mentioned by changing the PCIE lane and it actually booted to the login screen but once I logged into windows, it black screened and same thing happened.
Their either seems to be something faulty with the card or the NVidia drivers regarding possibly how much power it's pulling from the PCI Express lanes. It might not be balancing properly from the 8pin and tries to pull more from the lane then locks up, but I don't know enough about hardware to figure this one out.
If you're feeling up to it or I guess just curious at this point: Run DDU (because you can boot w/o display drivers) and take a look at the logs/dumps below. - You can view winevt\Logs using Event Viewer (eventvwr.msc) and dumps using any one of these programs). For any interested people, You can still get logs and dumps from a half-dead system. Places of interest: \Windows\System32\winevt\Logs \Windows\LiveKernelReports \Windows\LiveKernelReports\WATCHDOG \Windows\Minidump \*.dmp • Plugin a USB Stick • Get into Windows Recovery • Open the Command Prompt Type: diskpart list volume (If your Windows drive and USB Stick already have drive letters just type "exit") --- list disk select disk # (Where # is the disk with your Windows OR USB Drive partition) list partition select partition # (Where # is the partition you want to have a letter) assign letter --- Do this twice. For Windows and your USB Stick. exit • Copy the files in those folders to your USB stick using the command prompt. Ex: "xcopy C:\Windows\System32\winevt\Logs\*.* F:\winevt\ /S /H"Edit: I typed the above before I remembered you can get into Windows w/o drivers installed, heh.
post edited by Quad5Ny - 2018/11/01 13:05:59
|
squall-leonhart
CLASSIFIED Member
- Total Posts : 2904
- Reward points : 0
- Joined: 2009/07/27 19:57:03
- Location: Australia
- Status: offline
- Ribbons : 24
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/01 22:16:09
(permalink)
Sajin I agree with bcav. You'd think if the slot was broken the card wouldn't work at all in it, but obviously the op was able to use it in the first pci-e slot until the drivers were installed.
Slot might not be broken, but the PCI-E controller can be faulty and have all sorts of weird issues, since pci-e is forward error correctable you can even have the system run but with issues you can't put a finger too the cause of.
CPU:Intel Xeon x5690 @ 4.2Ghz, Mainboard:Asus Rampage III Extreme, Memory:48GB Corsair Vengeance LP 1600 Video:EVGA Geforce GTX 1080 Founders Edition, NVidia Geforce GTX 1060 Founders Edition Monitor:BenQ G2400WD, BenQ BL2211, Sound:Creative XFI Titanium Fatal1ty Pro SDD:Crucial MX300 275, Crucial MX300 525, Crucial MX300 1000 HDD:500GB Spinpoint F3, 1TB WD Black, 2TB WD Red, 1TB WD Black Case:NZXT Phantom 820, PSU:Seasonic X-850, OS:Windows 7 SP1 Cooler: ThermalRight Silver Arrow IB-E Extreme
|
Locodawg
New Member
- Total Posts : 3
- Reward points : 0
- Joined: 2011/01/15 18:35:32
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/08 19:28:48
(permalink)
Not to necro an old thread, but as an update to anyone that was having similar issues, I did end up RMA'ing my card. I received the replacement card yesterday and it does not suffer any of the previous issues and works perfectly fine with my system, so it's safe to say it wasn't the PC, Power Supply, or a PCI-E related issue.
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/08 19:42:53
(permalink)
Locodawg Not to necro an old thread, but as an update to anyone that was having similar issues, I did end up RMA'ing my card. I received the replacement card yesterday and it does not suffer any of the previous issues and works perfectly fine with my system, so it's safe to say it wasn't the PC, Power Supply, or a PCI-E related issue.
|
CSM1O1
New Member
- Total Posts : 45
- Reward points : 0
- Joined: 2012/12/16 00:25:14
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/13 21:43:09
(permalink)
great . nice to here that. i too got my card and its working fine with the latest driver installed.
|
GTXJackBauer
Omnipotent Enthusiast
- Total Posts : 10323
- Reward points : 0
- Joined: 2010/04/19 22:23:25
- Location: (EVGA Discount) Associate Code : LMD3DNZM9LGK8GJ
- Status: offline
- Ribbons : 48
Re: Issues with 2070 Black and 416.34 Drivers
2018/11/13 21:46:26
(permalink)
CSM1O1 great . nice to here that. i too got my card and its working fine with the latest driver installed.
Great to hear.
Use this Associate Code at your checkouts or follow these instructions for Up to 10% OFF on all your EVGA purchases: LMD3DNZM9LGK8GJ
|
mygpuisdead123
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2019/02/11 05:44:10
- Status: offline
- Ribbons : 0
Re: Issues with 2070 Black and 416.34 Drivers
2019/02/11 05:45:51
(permalink)
Damn, was hoping this wasn't the case! Mine has the EXACT same issue. About ~2 months after purchase and now it's doing this.
|