MastaD
Very upset and I think we all as a community should come together and request and extension.   just under a year ago I was finally credited for a 14 year old RMA.  since then there has been nothing available to buy that I would like or at a reasonable price.  I was really hoping to acquire a 4070/4080 this fall since they will be cheaper than the 3070 / 3080's.
 

ty_ger07

MastaD
Very upset and I think we all as a community should come together and request and extension.   just under a year ago I was finally credited for a 14 year old RMA.

So your credit will be cut in half if you cash out? I don't think that is acceptable. By lumping store credit in as regular bucks, it is unfair in some situations, in my opinion. If I were you, I would get on the phone with EVGA. In my opinion, there are some cases where EVGA should make an exception. If EVGA determined that they owed you X amount of money, you shouldn't accept X/2 on a later date, just because of the way EVGA decided to alter its policy.

Nereus

ty_ger07

MastaD
Very upset and I think we all as a community should come together and request and extension.   just under a year ago I was finally credited for a 14 year old RMA.

So your credit will be cut in half if you cash out? I don't think that is acceptable. By lumping store credit in as regular bucks, it is unfair in some situations, in my opinion. If I were you, I would get on the phone with EVGA. In my opinion, there are some cases where EVGA should make an exception. If EVGA determined that they owed you X amount of money, you shouldn't accept X/2 on a later date, just because of the way EVGA decided to alter its policy.

There was no alteration of policy. EVGA has always reserved the right to end the program at any time for any reason (or no reason). They didn't have to give notice, and they certainly didn't have to offer any cash back option. They've graciously given what was about 3 months notice to "use them or lose them", with an option to cash out (which I never would have expected), or donate them to charity. That is it. They've made it very clear when the cutoff date is, and that if you plan to cash out, you have to complete certain forms beforehand as required by Paypal, at least above a certain amount. If someone wants to wait and ends up missing out, that's on them.
 

ty_ger07
I'm talking about the situation quoted.

The user said that they finally had their warranty claim honored as store credit. But then all the sudden the store credit is worth half if they cash out.

I don't know the details, but if the credit is for a warranty claim, I don't think it is ever appropriate for EVGA to cut the value in half. Drop the credit to zero and then cut a check for the full value owed.

A warranty claim should always be full value, in my opinion.

MastaD
Very upset and I think we all as a community should come together and request and extension.   just under a year ago I was finally credited for a 14 year old RMA.  since then there has been nothing available to buy that I would like or at a reasonable price.  I was really hoping to acquire a 4070/4080 this fall since they will be cheaper than the 3070 / 3080's.

ty_ger07

MastaD
Very upset and I think we all as a community should come together and request and extension.   just under a year ago I was finally credited for a 14 year old RMA.

So your credit will be cut in half if you cash out? I don't think that is acceptable. By lumping store credit in as regular bucks, it is unfair in some situations, in my opinion. If I were you, I would get on the phone with EVGA. In my opinion, there are some cases where EVGA should make an exception. If EVGA determined that they owed you X amount of money, you shouldn't accept X/2 on a later date, just because of the way EVGA decided to alter its policy.

ty_ger07

Nereus

ty_ger07

Nereus

ty_ger07

MastaD
Very upset and I think we all as a community should come together and request and extension.   just under a year ago I was finally credited for a 14 year old RMA.

So your credit will be cut in half if you cash out? I don't think that is acceptable. By lumping store credit in as regular bucks, it is unfair in some situations, in my opinion. If I were you, I would get on the phone with EVGA. In my opinion, there are some cases where EVGA should make an exception. If EVGA determined that they owed you X amount of money, you shouldn't accept X/2 on a later date, just because of the way EVGA decided to alter its policy.

There was no alteration of policy. EVGA has always reserved the right to end the program at any time for any reason (or no reason). They didn't have to give notice, and they certainly didn't have to offer any cash back option. They've graciously given what was about 3 months notice to "use them or lose them", with an option to cash out (which I never would have expected), or donate them to charity. That is it. They've made it very clear when the cutoff date is, and that if you plan to cash out, you have to complete certain forms beforehand as required by Paypal, at least above a certain amount. If someone wants to wait and ends up missing out, that's on them.

I'm talking about the situation quoted.

The user said that they finally had their warranty claim honored as store credit. But then all the sudden the store credit is worth half if they cash out.

I don't know the details, but if the credit is for a warranty claim, I don't think it is ever appropriate for EVGA to cut the value in half. Drop the credit to zero and then cut a check for the full value owed.

A warranty claim should always be full value, in my opinion.

Warranty claims / RMA are almost always for replacement with equal or better product, not cash unless it's a refund within 30 days, and I've never heard of EVGA giving EVGA Bucks for a warranty claim. Never. I've also never heard of an RMA taking 14 years either, lol. I'm pretty sure we're not getting the full story here.

I agree that it is odd. But like I said, if it is true that the credit was given for a warranty claim, I would be on the phone asking how I can get the full amount now instead of needing to cash out at 1/2 the value or feel pressured to buy something that I am not currently interested in buying.

Either they are lying, or they are not. That's not for me to decide. I gave my opinion on what I would want if I were in that situation.

However odd, if EVGA decided that they owed this person money, they should owe the full amount, not cut the amount in half at some point.

Chaos_21

Nereus

ty_ger07

Nereus

ty_ger07

Nereus

ty_ger07

MastaD
Very upset and I think we all as a community should come together and request and extension.   just under a year ago I was finally credited for a 14 year old RMA.

So your credit will be cut in half if you cash out? I don't think that is acceptable. By lumping store credit in as regular bucks, it is unfair in some situations, in my opinion. If I were you, I would get on the phone with EVGA. In my opinion, there are some cases where EVGA should make an exception. If EVGA determined that they owed you X amount of money, you shouldn't accept X/2 on a later date, just because of the way EVGA decided to alter its policy.

There was no alteration of policy. EVGA has always reserved the right to end the program at any time for any reason (or no reason). They didn't have to give notice, and they certainly didn't have to offer any cash back option. They've graciously given what was about 3 months notice to "use them or lose them", with an option to cash out (which I never would have expected), or donate them to charity. That is it. They've made it very clear when the cutoff date is, and that if you plan to cash out, you have to complete certain forms beforehand as required by Paypal, at least above a certain amount. If someone wants to wait and ends up missing out, that's on them.

I'm talking about the situation quoted.

The user said that they finally had their warranty claim honored as store credit. But then all the sudden the store credit is worth half if they cash out.

I don't know the details, but if the credit is for a warranty claim, I don't think it is ever appropriate for EVGA to cut the value in half. Drop the credit to zero and then cut a check for the full value owed.

A warranty claim should always be full value, in my opinion.

Warranty claims / RMA are almost always for replacement with equal or better product, not cash unless it's a refund within 30 days, and I've never heard of EVGA giving EVGA Bucks for a warranty claim. Never. I've also never heard of an RMA taking 14 years either, lol. I'm pretty sure we're not getting the full story here.

I agree that it is odd. But like I said, if it is true that the credit was given for a warranty claim, I would be on the phone asking how I can get the full amount now instead of needing to cash out at 1/2 the value or feel pressured to buy something that I am not currently interested in buying.

Either they are lying, or they are not. That's not for me to decide. I gave my opinion on what I would want if I were in that situation.

However odd, if EVGA decided that they owed this person money, they should owe the full amount, not cut the amount in half at some point.

Yes true, IF (and that's a very big 'if') EVGA agreed to give this person store credit in the form of EVGA Bucks purely because he (or she) didn't want any of the products they were offering as replacement for an RMA item, then I'm sure EVGA would retain that full credit for him in some other form if he bothered to just ask them. 14 years for an RMA though??? Yeah nah.
 

What I understand, you requested an RMA on an outdated 14-year-old product that was probably better off thrown in the trash.
I am sure EVGA followed the replacement warranty terms and issued store credit for a replacement.

Chaos_21

MastaD
ok,  to clear this up and make sense of this,  14 years ago 2008  my socket 939 Nforce 4 Sli mobo's capacitors popped and something happened at the same time to the 7800GT GPU.  So I did the RMA and was told they have no more S939 mobo's so they will be giving me EVGA Bucks.  as for the 7800GT  they sent me a D.O.A 9600GT that was also damaged during delivery that I ended up sending back, but I never got the credit for it in my account.   so after months of dealing with them.  I was told that when I decide to purchase something from them I will be credited in full.    well let's just say that I kept my eye on EVGA stuff for a few years and again had the same issue around 2014 of still only having the EVGA bucks for the Mobo in my account and nobody knowing what happened.  So i just built another PC with a couple EVGA products from a retailer that I'm still using today.  luckily just last year when I decided I wanted to do a build and get this sorted out a member credited me the remaining in EVGA Bucks to give me a total of $435 us evga bucks.   So now I'm being forced to use them up and I'm fine with that I guess!  lol

You got $435 bucks for an old 7800GT? You should count yourself lucky and pick up a 3060. 

kraade
I Had a problem, it doesn't recognize my email address, says it's invalid , of course it works, it was how I was notified. Who do we ask about problems.