I purchased a used graphics card on Sep 5 2016.  It is an EVGA GeForce GTX 980 Ti Hybrid Gaming all in one water cooling graphics card.  It failed on me.  The shroud's fan is not spinning.  The radiator's fan is spinning.  Here's my question, how can I tell if the water pump is still working?  I'm trying to decide if buying an aio water cooling was a good thing or not and also if I can/should transfer the Hybrid water cooling to a replacement card.  If the pump isn't working and that's why the card failed, then I don't want to reuse the Hybrid water cooling on a replacement card.

Thank you Sajin.  Yes I can feel a vibration there, and its a local vibration  Thank you for the tip.  Also I just found out that the shroud's fan spins during post, then fails when win starts up.  I will try your "Basic troubleshooting steps" and see what happens.

Lol, No first the card quit, then I noticed that the fan wasn't spinning.  In device manager I have a Warning icon (yellow triangle thing) and when I click on the Card's properties in the DM i get a message saying "Windows has stopped this device because it has reported problems. (Code 43)."  I haven't been able to determine what code 43 means.  I had a system image of my pc from an earlier date so I tried going back to it. No change, so I tried my very earliest System image, basically a clean install with no updates or software and installed the latest windows updates and nvida drivers...no change.
 
As for the card's symptoms: Port one (reading from left to right if facing the io ports) "works" as in I have one monitor working.  No other port works.  Cannot play games, because I get errors saying dx11 or dx12 isn't working.  The odd thing here is that my MB has no video outputs, and yet even though a lot of my card has failed, one port is still functioning enough to allow 1920 x 1080.
 
I have two other PCI Gen 3 slots on my PC and was going to try one of those to see if it was a MB/slot problem.  I just booted up my laptop to pull up your basic troubleshooting steps and see where that gets me.

Do you know if EVGA can/will fix a card not under warranty?  As in charge me for fixing it?  Since I purchased it second hand, I don't know if the warranty is past or if its transferable (should've gotten that info when I got the card, my bad).  If EVGA will fix the card and charge me for it, do you know the procedure for getting that going.  Thanks again for your help.

OMG It's still under warranty! Now to see if its a transferable warranty, I think I remember asking the Seller and he said it was...Hopefully.  I'll still do the troubleshooting we discussed, no sense sending it in if it ain't broke.  Thanks again Sajin.  Oh, and I'll post an update when I have one.

Opps after re-reading the last post I see that you did say it transferred. But thanks for being patient and reiterating. Think Ill buy a five year extended warranty.  Not sure what the MSRP was, probably over 500. Still 30$ isn't too bad for something like that.

No problem. You can't buy an extended warranty since you aren't the original owner.

Wholly cow.  Ok. So I tried using ddu to clean uninstall and then used the latest driver package (390.77). No luck.  Just for the heck of it I tried doing the same steps but using an older driver I still had on hand (385.69). And it worked! Should've known it was Nvidia. lol  Hey thanks one last time Sajin I can rest easy knowing the card wasn't bad and I still have 270 days of warranty if it does act up.

I  feel  hose vibs from mine even with all the fans working as normal   but I really have to squeeze one of them hard to feel any  and that could be in part of the fans spinning as well   [its ever so slight ]  
 
I would assume if you run the card  up at a good full load  to achieve its highest temp  the radiator would get hot along with the rise of the cards temps   if circulating proper  .. maybe stick a case fan [or a small whatever fan]  in front of the rad to blow air through it  temporarily  from off the mo board header or PSU Molex      even at 40c  you will feel the heated air   I would think if the pump was not working the card would heat up fast and a lot and the rad would be real slow to heat up if at all due to the no circulation from the pump  ..
 
[after 3 loops of valley and gpuz render test at the same time --  355.82 driver ]
 https://imgur.com/CpI1F2t
 
just to also say for my hybrid   I use older drivers as well 355.82 is the best one so far --   I'm on 353.62 now   due to a game issue with  355.82  ..   seems like later drivers all ways seem to be some rinkey dink issues  [ I randomly download and test later drivers , but right back to the period ones for the cards release ]
 
glad you got it worked out ..
 
if you like to compare  980ti hybrids  I can post some screen shots to look at for fun  ..  like power or temps  what ever  ..   

What ones do you need?
I have a bunch of pre-1000 drivers, and even some after the 1000 series came out. I have 358.50 to 365.19, all the ones that were before the 1080 came out (IE: 900 series only drivers). I also have the newer ones right when the 1080 came out, 368.30 to 388.59, although I missed a lot of them in-between.
You can usually download them from various sites, like Guru3d, majorgeeks, or other known to be good sites.
But, if you are having this many issues, it may be your card, and you got lucky with the driver.
 
What OS are you using?
If Win10, then you HAVE to disable ALL driver downloads in the OS itself (os updates are ok, but some updates may turn on those you turned off, so google that part). Win 8 and 8.1 will also have this turned on by default.
 
Are you using dual or multi-monitor setup?
If so, go back to 1 monitor and see if it happens. Unplug all other monitors and change the nvidia setting (and sometimes you have to change the os setting also, I dont know why) to 1 monitor only.
 
Does the video card work with another cable, like HDMI, or DVI ?
If so, try another DP cable, or shut down both the monitor and the pc, pull the power plugs to both, then push the power buttons on both for 5-10 seconds. Unhook the cable from both the pc and the monitor. TRY to make as straight a line as possible from the pc to the monitor as you can (so the cable doesnt loop, or bend at all), and reattach the Dp cable. Plug power plugs back in. Turn the monitor on (do NOT try this with 2 or 3 monitors hooked up), then turn on the pc. Does it work? Yes, it sounds weord, but I had this happen with my TV and a Roku with HDMI, and straighteneing the hdmi cable instead of having it looped 3 times made it work. Also, DP cables are super unstable, and unplugging and replugging will usually fix the problem for a while.
 
Have you tried plugging in the water to the psu port, instead of on the motherboard?
Sometimes the settings get messed up for a specific mobo 2/3/4 pin port, and it doesnt put out enough juice to run the water pump. Plugging it in with an adapter (it should have come with one) like a 2 pin to 4 pin molex connecter will make the pump run correctly.
 
Did you use DDU to uninstall ALL of the drivers?
If not, use DDU in safe mode, and uninstall all drivers. Install ONLY the Nvidia and PhysX drivers, do not choose to install anything else. Install using Custom Install to do this.
 
Did you try the video card in another pci-e slot?
If not, unplug everything like above step. Unplug the video card, and unscrew and remove it from the slot. If you have a can of compressed air, blow out the pci-e slots (all of them), and try to use another x16 slot. Upon bootup, press Delete (or F1) to go into the bios, make sure the video card is detected (it will be by just going into the bios) and click Exit and Save. While you are in the bios, see what pci-e options you have. If its set to Auto, try Gen3, or Gen 2, or Legacy.
 
Did you try MSI Afterburner?
If not, try it and set the fans to 100% before you game. Also, set the Power/gpu temp TARGET to GPU Temperature, instead of Power Temperature. This made my card a lot more stable than most anything, except the GTX580 I put in as dedicated PhysX. BUT, I have to set this EVERY time I launch Afterburner. Do NOT set Afterburner to run with windows!!! Warning!!! It could mess up your computer, or put you into a loop you can not get out of!!!
 
Have you used Aida64 ?
If so, did you let it adjust your screens time out? If so, try setting it back to 2 seconds (thats the windows default). If that doesnt work, try 1.5 seconds.
 
If all that fails, maybe the pump/watercooling is just dead (those only last from a year to 3 years, then the fluid gets too low to pump through the pump, and nothing you do will help). Maybe try to find a used air cooler for sale, and put that on instead, if the card is out of warranty.
 
If you have done all this and it doesnt work with the drivers you already have, then either the card doesnt work, or the game may have updated something and it doesnt like those drivers (in which case, play another game to see if it crashes), the gamesave may be corrupt, or you could have an OLD power supply that just cant make the power it used to in the past (psu's deteriorate faster than any other component in a PC, except maybe now video cards. Funny isnt it? 1st the PSU's were too loud, so they made them wisper quiet but they overheated and started going out earlier than expected, and now the same thing is being done with video cards. One way to get people to buy their junk over and over and over again), and the card is wanting more power and cant get it, making it crash. Do you have another psu to test with?
 
If you did all that, and it still crashes, then if you have time RMA the card. Its bad.

''When I first got the 980ti the HDMI port would not work (don't know if it does now or not).  I purchased two HDMI to DP cables and used them.  One thing I noticed right away is that only one monitor (I have 2) kicks on during POST or going into BIOS.  But once windows starts the other monitor comes on. ''
 
if you google that around   [any 900 card  +  display port / hdmi / ect port ]   tyou may find a lot out there on that  .   maybe the card maybe the monitor maybe the cables ?    what ever seema a lot of guys trying to use multi monitors run in to some issue as that  .   theres like 2 newer post here on this now  .
 
just look up like issues around the forums and see whats said and  try some resolves  out  ?    even with a rma card you still could be in the same boat  if unlucky  , just seems like one of them things with the 900 series  [any brand ]
 
then having to deal with that malware ''service'' called win-10 [ouch]  
 
good luck

Hey Dave3d & Dr. Death I was really busy the last month or so and didn't do anything until yesterday.  I was pretty sure my card was toast so I requested an RMA.  EVGA sent me pretty much the same troubleshooting steps you guys talked about.  So since I was busy I left my last Video card setup I had before getting the 980 ti.  I was using two HD7870's in Crossfire.  So for a month I was using dual cards, this will be an important point in a moment.  Using the troubleshooting steps that EVGA sent me I downloaded an older driver (since I had tried the newest driver a month ago).  I used DDU first then put 355.82 (graphics driver only through custom install) on and then booted up a game.  Once again the PC seemed to run fine until the game was loading (presumably packing data into the vram) when all of a sudden the PC shut off completely and I heard a sharp loud pop accompanied by a spark of light seen out the corner of my eye.  This is a little different behavior than last time as before the screens just went blank and I had to hard-restart the PC.
 
As soon as I heard the pop I thought> Capacitor.  Sure enough smoke came pouring out of the back of my Power Supply.  Now if you are an Electronics Technician like me you know that letting the engineering smoke out of anything is a bad sign.  I was (rightfully IMO) pissed off.  A card I was 90% sure was bad had a blown my PS.  My PS had been working fine and had even supported dual cards just fine with zero problems.
 
So I sent an email/trouble ticket to EVGA yesterday.  I told them all about the problem and pretty much demanded they replace my PS.  Not sure I'll get anywhere with that or not.  Interesting how they responded within an hour or two the last time when they were telling me to do more troubleshooting, but this time an entire day has gone by and I haven't heard from them.  I'll post again once I hear from them.
 
Thanks again to you guys for trying, but next time when I'm sure my card is bad I'm sending it back ASAP without asking for help.  Being somewhat new to troubleshooting video cards I thought it was worth a try, now I see that it wasn't.  20  years of Electronics training and working experience told me I had a 90% chance the card was bad, more than enough to gamble on it being bad than the other way around.
 
Power Supply: NZXT HALE90 850W Modular Cable Design $147

"I use older drivers  / before malware called  10 and before  10 series"
 
What do you use for an OS?  I've always stuck with windows because I was a gamer, but obviously you are too.  My reason for upgrading to Win 10 was DX 12.  I've heard rumors that a competing program (Vulkan?) may take it's place.  Also I've heard that DX 12 is crap and doesn't preform as expected.
 
My system is pretty good or at least it was when I put it together although my next PC will have to be DDR4.
 
MB: Asrock X79 Extreme 4 
 
Ram:  4Gx4 Corsair CMZ16GX3M4X1600C9 (Quad Channel)
 
CPU:  Intel Core i7 3820 3.6g 10M  R
 
Custom Water Cooling that is high end for my CPU and I never have OT on it. I have plenty of fans and air flow plus AC in my house.
 
And of course an SSD, but not a top of the line one.
 
Last but not least my video card which is up in the air.  I doubt I'll ever buy a hybrid one again.  I do have question about that... I have an all in one, with whatever oil/coolant is in it.  Do you think I could just add it to my already in place water cooling? ie either cut out the radiator altogether or just cut one hose and add it to my system to have two radiator/fans?  What I'm wondering is what coolant is in the hybrids and if I purge that and clean it, will it have any issues with my coolant?  My gut feeling says it would be fine except it would void my warranty.
 
So if I can I would set it up so the path is Main Pump > CPU > Main Radiator > Video card > Hybrid Radiator > Reservoir.  I would also add a fan to the existing Hybrid Radiator to make it push pull.  And if I can do the same to the Main Radiator.
 
Maybe with all the problems Nvidia is having I should go back to AMD.  Never had an AMD fail on me, but this is the second Nvidia to fail on me.