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LockedHot!How to apply for RMA without invoice or receipt?

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exceptional
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2018/09/04 23:00:23 (permalink)
Hi Everyone!
Just wana seek help if i can still RMA a GPU or any EVGA products purchase abroad?
The problem is i dont have invoice or receipt coz the products i receive were gifts.
 
Thank you!
#1

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    EVGATech_MattM
    EVGA Tech Support
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    Re: How to apply for RMA without invoice or receipt? 2018/09/04 23:04:55 (permalink)
    Welcome to the forums. If you received it before May 25th we can assist with a Standard RMA without an invoice. Please have the card registered and your address information up to date on your account then submit a ticket for the card at Service->Support Tickets saying what the issue is and what testing you have done and we can assist you from there. I apologize for any inconvenience.
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    exceptional
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    Re: How to apply for RMA without invoice or receipt? 2018/09/05 00:18:23 (permalink)
    EVGATech_MattM
    Welcome to the forums. If you received it before May 25th we can assist with a Standard RMA without an invoice. Please have the card registered and your address information up to date on your account then submit a ticket for the card at Service->Support Tickets saying what the issue is and what testing you have done and we can assist you from there. I apologize for any inconvenience.




    what if the card was purchased last month august 2018 sir?
    can i still avail for RMA without invoice/receipt?
    post edited by exceptional - 2018/09/05 00:59:09
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    EVGATech_MattM
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    Re: How to apply for RMA without invoice or receipt? 2018/09/05 00:19:42 (permalink)
    This is fine as it is before May 25th of this year. You can see the the full warranty terms it falls under here.
    #4
    exceptional
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    Re: How to apply for RMA without invoice or receipt? 2018/09/05 01:01:12 (permalink)
    EVGATech_MattM
    This is fine as it is before May 25th of this year. You can see the the full warranty terms it falls under .




    sori i just dont get it fully sir...hehe
    coz i received the card last august this year so its beyond may 25th... can i still avail the RMA?
    and one more thing if i received again a product lets say this coming december and again no invoice nor receipt can i still avail the RMA?
     
    #5
    EVGATech_MattM
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    Re: How to apply for RMA without invoice or receipt? 2018/09/05 01:05:32 (permalink)
    The warranty terms changed on May 25th 2018 requiring an invoice from the purhcase. As your card is earlier that that it does not need an invoice for a Standard RMA. The replamcent will be under the original card's warranty and warranty terms so it would not need an invoice. You can see the the full warranty terms your card falls under here.
    #6
    LAPIII
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    Re: How to apply for RMA without invoice or receipt? 2020/02/19 20:51:06 (permalink)
    I received a psu as a gift. I don't have the receipt nor does the gifter, so would I be able to claim with warranty?
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    EVGATech_DanielM
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    Re: How to apply for RMA without invoice or receipt? 2020/02/19 21:42:44 (permalink)
    Hello
     
    For these types of requests, please just send us an email support@EVGA.com and try not to up a 2 year old thread.

     
    -Daniel_EVGA
    #8
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