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Heaven benchmark crashing system

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mrsausage
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2015/01/26 15:30:56 (permalink)
I am not sure whether this is a graphics card issue or a system issue, but I think it's an issue with my card (GTX 970 SC ACX 2.0). 
 
I was attempting to overclock using MSI Afterburner, and afterwards EVGA PrecisionX, and running Heaven to test stability, when I noticed this problem. Even when not overclocked and not using any overclocking software, Heaven crashes my computer within 20-30 mins, but faster when I increase graphics card clocks. The system seems to respond some of the time (the hard drive light flashes and I can flip numlock on and off),  but the monitor goes black and to sleep. I don't see any artifacts whatsoever, and playing other games such as Far Cry 4 for hours doesn't crash the computer.
 
I have an X99 system with an i7-5820k processor, Gigabyte X99-UD4 motherboard, 16GB DDR4 Ram, an EVGA Supernova 750 G2 PSU. 
 
Advice?
 
Thanks!
#1

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    bcavnaugh
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    Re: Heaven benchmark crashing system 2015/01/26 15:34:25 (permalink)
    Are you Overclocking your CPU and if so have you tested with the Default Bios or Optimized Settings on your Motherboard?

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    #2
    mrsausage
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    Re: Heaven benchmark crashing system 2015/01/26 15:37:29 (permalink)
    Yes, I'm overclocking my CPU, and it is stable for >24 hours on Prime95 and many rounds of Intel Burn Test. I don't think that the CPU is the issue, especially considering CPU usage during the Heaven benchmark is very low, but you're right, it is worth it to test. I'll report back on that later.
    #3
    mrsausage
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    Re: Heaven benchmark crashing system 2015/01/26 16:05:52 (permalink)
    I reset BIOS to optimized defaults, and the crash still occurred, so it's not the CPU overclock or any other of my BIOS settings, unless there is an issue with the default BIOS settings too.
    #4
    dgspider
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    Re: Heaven benchmark crashing system 2015/01/26 16:34:33 (permalink)
    down clock your gpu 100 are 200 start with clock and then try the memory 
    and see witch one it is.

     ~CPU:> Intel i7 8700k @3.70          
    ~CPU COOLER:> Noctua nh d14s
    ~MOBO:> EVGA z370  Classified K
        ~GRAPHICS :> EVGA RTX 2080 SUPER FTW3 ULTRA 
       ~RAM:> gSKILL TridentZ Series 16GB (2 x 8GB)   3200
    ~HD:> 960 pro 512g 
      ~PSU:> EVGA SuperNOVA 850 P2
     ~MONITOR:> 23" asus 1920x1080 and acer 16" 1366x768  
     ~INPUT:> Logitech G15 Keyboard and Logitech 502 mouse   
        ~O/S:> win10 (64) "pro"   
     
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    #5
    mrsausage
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    Re: Heaven benchmark crashing system 2015/01/26 17:00:29 (permalink)
    It seems like a -100 core clock fixed the crashing. 
     
    Should the card be RMAed?
     
    Edit: This is very very strange. The default "boost clock" is 1366 MHz, which is what the FTW edition has, whereas it should be 1317MHz since it's an SC. My "-100 underclock" sets the boost to 1266 MHz.
     
    I think eVGA flashed the wrong BIOS to this card before shipping it to me; this card was an RMA replacement for extreme coil whine.
    post edited by mrsausage - 2015/01/26 17:14:27
    #6
    dgspider
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    Re: Heaven benchmark crashing system 2015/01/26 17:41:30 (permalink)
    yes rma time unless its the power supply might try another pc are power supply .  
    but call and confirm with evga teck support so all goes smooth .
     
    most cards boost more than spec .

     ~CPU:> Intel i7 8700k @3.70          
    ~CPU COOLER:> Noctua nh d14s
    ~MOBO:> EVGA z370  Classified K
        ~GRAPHICS :> EVGA RTX 2080 SUPER FTW3 ULTRA 
       ~RAM:> gSKILL TridentZ Series 16GB (2 x 8GB)   3200
    ~HD:> 960 pro 512g 
      ~PSU:> EVGA SuperNOVA 850 P2
     ~MONITOR:> 23" asus 1920x1080 and acer 16" 1366x768  
     ~INPUT:> Logitech G15 Keyboard and Logitech 502 mouse   
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    #7
    the_Scarlet_one
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    Re: Heaven benchmark crashing system 2015/01/26 18:07:30 (permalink)
    If you have precision and afterburner, uninstalled both completely and do job save profiles.

    Reinstall your graphics drivers and then pick one or the other. Having both can cause issues.
    #8
    mrsausage
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    Re: Heaven benchmark crashing system 2015/01/26 18:43:05 (permalink)
    Only have PrecisionX installed right now. I think the issue is the increased clocks since it's running at FTW speeds through the BIOS even though it was binned as an SC chip.
     
    Edit: I submitted a support ticket. Thanks for all of your help. It is very unlikely it is a PSU issue because overclocking the i7-5820k uses significantly more power than FTW clocks on a GTX 970, and the system handles that fine.
    post edited by mrsausage - 2015/01/26 18:54:51
    #9
    mrsausage
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    Re: Heaven benchmark crashing system 2015/01/26 21:04:50 (permalink)
    Last update on this problem till I hear from eVGA support. GPU-Z is reporting the clocks are correct (1317 boost, 1165 regular). This is very strange given the extra clock shown in the overclocking utility.
     
    My issue is likely identical to the post in this forum about a black screen while gaming (I can't post links). I am using Displayport to a 3440x1440 monitor.
    #10
    the_Scarlet_one
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    Re: Heaven benchmark crashing system 2015/01/26 21:54:52 (permalink)
    You should start a support ticket through the support function at the top of the page. This will get you help relatively quick and get you back into the grind of daily fun.
    #11
    mrsausage
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    Re: Heaven benchmark crashing system 2015/02/03 19:24:34 (permalink)
    Unfortunately this is still happening with the new card I got through RMA. I see several other people are posting similar issues here. I don't think this is an issue with the power supply.
     
    For now I won't run the Heaven benchmark or attempt overclocking; maybe a future NVIDIA driver update will help.
     
    My temperatures are below 75C, and I don't think the power supply is causing this issue. 
     
    Thanks for your help. I'm giving up for now.
    #12
    Prophit
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    Re: Heaven benchmark crashing system 2015/02/03 20:09:15 (permalink)
    Another black screen crash scenario.  Sorry to hear about your problem mrsausage. Make sure your mobo BIOS is up to date.  
     
    When you get the crash, does your audio loop and then the system shuts down / restarts?
     
     

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    #13
    TesfayeHaile
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    Re: Heaven benchmark crashing system 2023/05/27 18:13:08 (permalink)
     
    Heaven Benchmark (4.0) keeps crashing, I cannot benchmark my system.
    Any help I appreciate 
    Operating System
                    Windows 10 Pro 64-bit
    CPU
                    AMD Ryzen 9 3900X       39 °C
                    Matisse 7nm Technology
    RAM
                    32.0GB Dual-Channel Unknown @ 1599MHz (16-18-18-38)
    Motherboard
                    Gigabyte Technology Co. Ltd. X570 AORUS MASTER (AM4)            38 °C
    Graphics
                    VG279 (1920x1080@60Hz)
                    4095MB NVIDIA GeForce RTX 3080 Ti (EVGA)       49 °C
    Storage
                    953GB Samsung SSD 970 PRO 1TB 
                    3726GB Seagate ST4000DM 004-2CV104 SATA Disk Device (SATA )              33 °C
     
     
    #14
    Hoggle
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    Re: Heaven benchmark crashing system 2023/05/28 03:02:21 (permalink)
    TesfayeHaile
     
    Heaven Benchmark (4.0) keeps crashing, I cannot benchmark my system.
    Any help I appreciate 
    Operating System
                    Windows 10 Pro 64-bit
    CPU
                    AMD Ryzen 9 3900X       39 °C
                    Matisse 7nm Technology
    RAM
                    32.0GB Dual-Channel Unknown @ 1599MHz (16-18-18-38)
    Motherboard
                    Gigabyte Technology Co. Ltd. X570 AORUS MASTER (AM4)            38 °C
    Graphics
                    VG279 (1920x1080@60Hz)
                    4095MB NVIDIA GeForce RTX 3080 Ti (EVGA)       49 °C
    Storage
                    953GB Samsung SSD 970 PRO 1TB 
                    3726GB Seagate ST4000DM 004-2CV104 SATA Disk Device (SATA )              33 °C
     
     




    What happens when you underclock the system? The 3080Ti should have no problem hitting [link=mailto:1920X1080@60hz]1920X1080@60hz[/link] so I would test with nothing overclocked and looser timings on the ram to see if that helps. They can always be tightened up if it's stable.

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    #15
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