Okay, as some of you may know, I had to send in one of my GTX 570's in for RMA about a week ago due to the fan being on at full blast as soon as I power the machine up. So I have been waiting to hear when the replacement is going to be shipped out, so I checked the open RMA section of the support portion of the website. And it says... "Preparing to ship Product", and the product that is being returned to me is a GTX 660ti???
 That would be fine and dandy if I didn't have a new GTX 670 FTW that I bought when my GTX 570 died, and the other GTX 570 that was part of the SLI set up... Now what am I supposed to do with a GTX 660ti? I know its a newer generation card, but it seems like moving backwards a bit, and it is one of the non reference, two fan deals, which I have never been a fan of. And it is about $60 cheaper new than what I paid for my GTX 570 when I bought it, so I really don't see how that is equal or greater.... I sent in a more expensive card and got a step down that is cheaper than what I paid for originally?
 Now I am trying to be picky about what I am going to receive, but I would much rather it be a GTX 670 and pay whatever the difference is of the two cards, and put it with my current GTX 670 FTW or atleast be a GTX570 so I could sell the 670 FTW and at least get back to my original set up. It is just going to be a massive pain if I am going to be getting a 660ti back, which I ultimately would not be keeping. I am just sort of confused as to why I would be getting that particular card back??
 If anybody has any information about this kind of thing please let me know ASAP. It is just going to be a huge pain if I end up receiving a GTX 660ti... This sucks.

So this is what I receive back from my support ticket....
 
Hello Jordan,

I do apologize for any confusion regarding RMAs. Replacements are not based on value, they are based on performance. If we are unable to provide the same part number back, then we replace it with something of equal or greater performance. I can confirm that the 660 Ti FTW Signature 2 is a better performing card. However, if you are unhappy with that, we can set up another RMA and try to replace that with another 570. Unfortunately we would be unable to offer a 670 FTW as a replacement. 

Regards,
EVGA
 
 So now, I am being forced to upgrade or should I say "downgrade"??? Is this some sort of a joke? What am I supposed to do with the GTX 570 that I already have? I specifically stated that this was coming from an SLI set up?? This is crazy.

Just sent you an e-mail. I appreciate your response.

I have sent Chris B. a few e-mails so hopefully, he will work with me to figure something out, because it would be a shame for a perfectly good GTX 570 go to waste, and then have to spend a good bit more money to purchase something to give me comparable performance.

Hi Crusheddream,
 
I am very sorry to hear that you are having a problem with your EVGA product. I can confirm that the EVGA RMA process will replace the product with another of the same model if available and if for any reason it is not then we will change the product for one of equal or greater performance depending on the available inventory. If EVGA breaks the SLI and the other card is a EVGA product then we will of course fix that SLI to make sure the cards match. 
 
I can recommend that if you are having a problem with your card to contact our support at 1-888-881-3842 or by email at support@evga.com and we can assist you with warranty on your product.
 
 
Thank You,
EVGA Customer Support

I can say they got me fixed up just fine on my recent RMA of my old GTX 480 sent a GTX 580 with all the protective film like a new one.
Chris B will make you happy.
with 2 660 TI you are set for a while and they would re sell easy should a new card be in your future.

Just got the second 660ti from RMA. Seems to be doing pretty well so far, just ran it through a single run of 3DMark11. With my 570's in SLI @ 890MHz and 2600K @4.7GHz my highest score was a flat P12000. I just ran it again with the CPU downclocked to 4.5GHz and both of the 660ti FTW Sig 2's running at their stock clocks and I scored a P14711. Pretty impressed with them really!! I would like to hit P15000, I am sure once I knock my CPU overclock up a little bit more and then get a small overclock out of my 660ti's I should be able to hit it I would think. Thanks very much EVGA for helping me out and getting me straightened out! Will be sending the GTX 570 back out in the the next day or so! Thanks again!

Omsig
 
I'm sure you are aware they will send you a 570 if they have one, not having one today does not mean there won't be one by the time your arrives.
 
I hope you put all the details about your display set up on the RMA? if not tape a note to the card when you send it in, you never can tell what will happen  :)

Omsig
 
I hope it clocks well for you 

I realize I'm putting the horse way before the cart here but college starts up again in a week and I'm not gonna have much time to deal with it then.