cynique
serial number:14xx  factory 25 so what are my chances? I bought it a few days ago from amazon and box still remains unopened.What should i do?
Edit:gtx 1080 ftw

test it. you should be fine. *cross your fingers*

Must be out of my mind. Reserved a 1080 FTW Hybrid for pickup at my local Microcenter. Love the Classified but miss the Hybrid tech. I try to enjoy ACX style cards, just can't stand the heat it expels into the case and onto my CPU cooler tower. I plan on calling EVGA with the serial number before I even open the card just to make sure it's fixed. 

Well, I have been testing the previous v372.90 driver for about 6 hours or so with Gears of War 4 (about 4 hours of that was with the game left running while I watched Daredevil on BD) and just as I as I was about to come on here to post the results (that I hadn't seen a black screen all day) then I got a black screen just as I was about to enter a boss fight on Act III!!!
 
Clearly, whatever the issue is with the card cannot be fixed by a driver (as if software can fix faulty hardware!!!) and it would seem that it was just coincidence after all that the black screens started happening after I'd installed the latest v373.06 driver last Friday. I am actually relieved because otherwise I would have been confused as to whether the card or the new driver was defective.
 
Support have just sent me details of how to RMA the card and confirmation of a ticket via email so it looks like I have no option but to replace the card (which will be the first faulty graphics card I've ever bought in almost 20 years of using a PC for games). Had to happen at some point I guess...
 
I have a few questions though which I'd appreciate someone, who has been through the RMA process, answering please:
 
1. I did not receive an invoice with my graphics card for Amazon and from what I can tell you have to upload a copy to prove the warranty is still valid so can I upload the order email from Amazon instead? As the card only came out a few months ago it is obviously still under warranty anyway so asking for an invoice seems a bit pointless IMO.
 
2. The instructions state that if I want to keep the original box then not to use it to return the card (it also mentions keeping the accessories, etc) so what do I return it then? Does the new replacement card not come in its own box? How is it protected during shipping otherwise?
 
3. There are two RMA options: Standard and Advanced. The first seems to be a standard 3 days to deliver and the second seems to be a next day deliver with a deposit (how much is this in the UK?). Is it a straight swap on the doorstep, i.e. do they pick up the faulty card and hand over the new one or do I have to send the old card back at my own expense (and, if so, will I be reimbursed for those costs)? The information on the site is not very clear on this.
 
Thanks.

Daz1967
Well, I have been testing the previous v372.90 driver for about 6 or so with Gears of War 4 (about 4 hours of that was with the game left running while I watched Daredevil on BD) and just as I as I was about to come on here to post the results (that I hadn't seen a black screen all day) then I got a black screen just as I was about to enter a boss fight on Act III!!!
 
Clearly, whatever the issue is with the card cannot be fixed by a driver (as if software can fix faulty hardware!!!) and it would seem that it was just coincidence after all that the black screens started happening after I'd installed the latest v373.06 driver last Friday. I am actually relieved because otherwise I would have been confused as to whether the card or the new driver was defective.
 
Support have just sent me details of how to RMA the card and confirmation of a ticket via email so it looks like I have no option but to replace the card (which will be the first faulty graphics card I've ever bought in almost 20 years of using a PC for games). Had to happen at some point I guess...
 
I have a few questions though which I'd appreciate someone, who has been through the RMA process, answering please:
 
1. I did not receive an invoice with my graphics card for Amazon and from what I can tell you have to upload a copy to prove the warranty is still valid so can I upload the order email from Amazon instead? As the card only came out a few months ago it is obviously still under warranty anyway so asking for an invoice seems a bit pointless IMO.
 
2. The instructions state that if I want to keep the original box then not to use it to return the card (it also mentions keeping the accessories, etc) so what do I return it then? Does the new replacement card not come in its own box? How is it protected during shipping otherwise?
 
3. There are two RMA options: Standard and Advanced. The first seems to be a standard 3 days to deliver and the second seems to be a next day deliver with a deposit (how much is this in the UK?). Is it a straight swap on the doorstep, i.e. do they pick up the faulty card and hand over the new one or do I have to send the old card back at my own expense (and, if so, will I be reimbursed for those costs)? The information on the site is not very clear on this.
 
Thanks.

the Invoice should be on your online account basically stating the date of purchase. and contact them and make sure you do receive a new retail box. I'm not sure how its done in the UK but normally they would send you a Card first with An advanced RMA since it is a Hardware issue on their part. And then you would put the one you have in the same box or if you have another box with at least about an inch all around with padding you should be fine. The package they send should have a return shipment sticker to paste on the box. and you'll be done. And you will be reimbursed the collateral insurance once the EVGA receives the defective card. 

nautics889

cynique

nautics889
 
test it. you should be fine. *cross your fingers*

i thought facory 25 cards were mostly faulty and serials above 4000 are good to go

no not really, you should be ok now. i believe most if not all have been fixed. i would still just call amazon or the affiliate that sold from amazon if that it were the revised version. and hopefully not a left over of defectives. and remember it was only a Small majority of cards. so yours may not be affected. 

A small majority?   lol.. I think you mean minority. 
 
 

Nereus

nautics889

cynique

nautics889
 
test it. you should be fine. *cross your fingers*

i thought facory 25 cards were mostly faulty and serials above 4000 are good to go

no not really, you should be ok now. i believe most if not all have been fixed. i would still just call amazon or the affiliate that sold from amazon if that it were the revised version. and hopefully not a left over of defectives. and remember it was only a Small majority of cards. so yours may not be affected. 

A small majority?   lol.. I think you mean minority. 
 
 

hahahah lol. 

nautics889
 
I feel ya, i returned 2 cards already, but i finally got a brand new new one. so far no problems. i just hope yours is the same. 

You are confident this will be the last one?  Me,not exactly.So far so pessimistic 

Just started my first RMA process ever with EVGA. So far I have bought a 570 and 770 from them (Never even registered them).  My card is a 1070 FTW - purchased 9-15-2016 from Microcenter. Last night for the first time, Black screen and 100% full fans. It took me for a loop so I went to the internet and ended up seeing this effecting quite a few folks. Unfortunately, since it wasn't a 1080 FTW. I had to pay for advanced replacement :( The Customer service rep was very helpful though so there is that :) Hoping I get a good card back. Last four in the serial was in the 2000's. 

Who has had theirs replaced from factory 29?
What was your serial?

Got another 1080 FTW Hybrid from Microcenter last night and so far so good, no BS100% yet during a battery of benchmarks, F1 2016, and Gears 4. My serial is 16825xxxxxx00495. I think there are more issues with these cards than just the BS100%, and they may all be related. I just returned a 1080 Classified due to the card hitting the voltage limit, power limit, and even temp limit while gaming...yet temps were under 70 degrees. I had massive stuttering when the core clock would drop down to base value. Granted this was with a mild OC. At stock settings, the core clock and voltage would still go down for no apparent reason (2012 to 1721 occasionally) and I'd still get stuttering. NVCP was set to "max performance."
 
I am curious about all of this now because my 1st 1080 Hybrid downclocked under load for no reason- it's a Hybrid, temps were under 60 degrees. And it had the BS100%. The 2nd card I had did not have BS100%, but the voltage would always fluctuate and core clock would downclock again for no reason. 
 
My new Hybrid behaves very differently. I've only tried Heaven @ 1080p for 15 mins, Firestrike Ultra, Extreme, and basic, and Sky Diver. Also played F1 for an hour and a half. I have never, even once, seen the core clock drop even 1 mhz the entire time. And this is with an OC. Similarly, my voltage line in Precision monitor is a steady 1.093 the entire time the card is under full load during the tests and it doesn't fluctuate like all 3 prior cards. Lastly I've never hit the power, voltage, or temp limit in Precision with this card which caused massive stutter on the old cards due to downclocking when that happens.
 
Why is my current FTW card seemingly rock solid and 3 other separate cards (2 FTW) were all over the place?
 

What is the best way to quickly test this problem? Playing for hours doesnt seem like a very efficient way to test this. 

nextgencfl
What is the best way to quickly test this problem? Playing for hours doesnt seem like a very efficient way to test this. 

Run unigine heaven 4.0 for an hour at max settings.

nextgencfl
What is the best way to quickly test this problem? Playing for hours doesnt seem like a very efficient way to test this. 

In my experience, the issue is completely random. I can play several games for hours one day and not have the issue then it will happen in every game I play the next, sometimes a few minutes in and even during pre-rendered cutscenes (as happened in Gears of War 4 and Mafia 3). I have not found a guaranteed way to replicate the issue but, of course, not knowing exactly why the issue occurs in the first place makes it very difficult. Would be nice to have an idea of what the issue is. I don't buy the theory that revealing the nature of the flaw would mean people attempting to fix it themselves... if they do and it damages the card or warranty then surely that is their fault? It makes it look like EVGA are just covering the issue up but maybe that's just me being cynical?

How long does it take a RMA to get approved? Submitted mine with the support request # a couple days ago but still pending approval. I'm impatient as I need to play BF1 without my PC crashing after 5 minutes lmao

Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?