c4rLo5
Hi @EVGA_JacobF and @EVGA_ChrisB.  I've submitted my RMA request through EVGA Taiwan since I'm in Australia. Is it possible to get an ADVANCE RMA please? As the turnaround time to ship to Taiwan and then have it tested then returned is really going to hurt.

Best to contact them directly.   http://www.evga.com/about/contactus/
 

So since my card has started black screening with the fans going up to 100% I noticed that the max GPU temp has been slowly rising, note that the air temperature in the room is the same.  It started at 49ºC now is maxes out at 56ºC.  I have the FTW Hybrid.  Has anyone else noticed this too?

boucher05
Well i just got off the phone with evga tech support and they told me because im not in their allocated region they might not be able to to a cross shipment or pay for shipping even though i purchased it from amazon and they shipped it to me.  I understand im not in the continental US but if amazon can ship it here i dont see how that should be an issue.  I can see trying to rma this is gonna be a nightmare for me aand after paying 1000 dollars for this card its a very frustrating feeling.

Didn't they ask you to ship to another EVGA branch such as TW or Europe?  I understood the frustration of having no replacement card on hand, but had also been charged USD700+.

c4rLo5
Hi @EVGA_JacobF and @EVGA_ChrisB.  I've submitted my RMA request through EVGA Taiwan since I'm in Australia. Is it possible to get an ADVANCE RMA please? As the turnaround time to ship to Taiwan and then have it tested then returned is really going to hurt.

Good luck with that.  I requested the same and they don't have the setup to advance RMA (they don't even have a way to hold your collateral, not even through paypal as others have suggested here for Asia region) in EVGA Taiwan because they have too many jurisdictions to cover in Asia.  Advance RMA is a US privilege.  Email for RMA request and demand that they pay for postage and import duty (import duty is payable in TW).\
 
If not for the service EVGA is just waiting for a class action lawsuit.  
 
Seriously, 25,000+ views and 516 replies compared to average of around 30 views per post, I do not believe for a second the EVGA narrative that this happens on a "small" number of cards.  A class action lawsuit would reveal on discovery that this probably happens to every other card (or at least, only every other user bothers to RMA).
 
Enough said....

Hi boucher05,
 
I can confirm that I am not familiar with the limitations for your region due to customs and I am looking into this to see how we can help.
 

boucher05
No they didnt and thats because im 700 miles off the east coast US so US is the closest region just makes no dam sense why they told me they probably can do anything and amazon isnt much help either. Told me because im international best they can do is a refund when they get the card back and i have to pay for shipping to them and they reimburse me after wards.  Maybe im being picky but would off been nice to just get a replacement and have them hold the money on my card until the got the old card back.  Dont think im asking for much.  Sorry rant over.

pwner1984
If not for the service EVGA is just waiting for a class action lawsuit.  
 
Seriously, 25,000+ views and 516 replies compared to average of around 30 views per post, I do not believe for a second the EVGA narrative that this happens on a "small" number of cards.  A class action lawsuit would reveal on discovery that this probably happens to every other card (or at least, only every other user bothers to RMA).
 
Enough said....

 
You might want to be careful about saying stuff like this in a public setting...without any data to back it up...I believe this is called slander / libel.
 

Defamation is an area of law that provides a civil remedy when someone's words end up causing harm to your reputation or your livelihood. Libel is a written or published defamatory statement, while slander is defamation that is spoken by the defendant.

 
You can, of course, do as you wish...not trying to be a jerk...just trying to give some advice...

ksgnow2010

pwner1984
If not for the service EVGA is just waiting for a class action lawsuit.  
 
Seriously, 25,000+ views and 516 replies compared to average of around 30 views per post, I do not believe for a second the EVGA narrative that this happens on a "small" number of cards.  A class action lawsuit would reveal on discovery that this probably happens to every other card (or at least, only every other user bothers to RMA).
 
Enough said....

 
You might want to be careful about saying stuff like this in a public setting...without any data to back it up...I believe this is called slander / libel.
 

Defamation is an area of law that provides a civil remedy when someone's words end up causing harm to your reputation or your livelihood. Libel is a written or published defamatory statement, while slander is defamation that is spoken by the defendant.

 
You can, of course, do as you wish...not trying to be a jerk...just trying to give some advice...

Actually I'm a lawyer myself so I am well versed in what is and isn't libel, don't need you quoting whatever you found on Google.  Now, I have 18 pages and 25,000 views and 2 cards so I can form an opinion of my own, thank you very much.  And by the way, one has to prove harm to reputation and livelihood to be successful as you so aptly copy / pasted... now how is one going to prove that on balance of probabilities?  Courts are also very reluctant to let cases like this to succeed.  You may have heard of it. It's called freedom of speech.
 
Not trying to be a jerk either, just giving you some advice before you pounce on others for giving their own views.  You and others are welcome to disagree, but the posts on this thread speak for itself and others here are free to come to their own opinion as well, without being "advised" by the self-righteous.

REPOSTED HERE
With all the posts about non working 1080FTW cards does anyone have a working one that's pre 30/08/16 and has not been replaced via RMA.
After running the tests advised on her to try and recreate the problems I can say I have not had any issues and my card has probably had between 60 to 70 hours of gaming in the 16 days or so of owning it.

wils07
REPOSTED HERE
With all the posts about non working 1080FTW cards does anyone have a working one that's pre 30/08/16 and has not been replaced via RMA.

I got mine well before Aug 30th and it has been running beautifully for me. Very pleased with the card.

d.burnette

wils07
REPOSTED HERE
With all the posts about non working 1080FTW cards does anyone have a working one that's pre 30/08/16 and has not been replaced via RMA.

I got mine well before Aug 30th and it has been running beautifully for me. Very pleased with the card.

Same here.  No problems whatsoever.

To any EVGA techs and anyone else reading this... for those having issues, what happens when you switch between the Master and Slave BIOS on the card? Could it have anything to do with the VBIOS shadowing/copying to the computer? (do computers still do that?) And that's why clearing CMOS or moving the card between systems helps some people or makes it work again?

Is debug mode the only Fix? I'm still getting black screen and fan usage at 100% Issue is getting worse. I do have an RMA but not being able to use my PC while this is fixed really isn't an option for me and honestly I'm starting to get irritated.

wils07
Would it be possible to tell us how to replicate the problem so we can test for ourselves?
 

 

nextgencfl
Anyone know of a way to test this synthetically? 

I'm looking for an answer to this, in WoW:Legion I had this issue 3 times in total. I can run Heaven at max settings for 8 hours with no problems whatsoever. I have no idea what triggers this.

Dear J0NOX,
 
Thank you for your post.  I can confirm that we are checking with our EU office on your RMA and that we will have a follow-up to you first thing on Monday when they reopen.  Thank you for your patience.
 

J0NOX
Update:
 
Just got my 2nd RMA card today and I got the black screen fan issue again after running Heaven for 15min. Weird because Evga got my card on the 2nd, which is after stating the prob had been fixed.
So it seems they are still sending out cards that are broken. Going to get yet another RMA, I wont be paying for the sipping a 3rd time Evga.

tommyv2
To any EVGA techs and anyone else reading this... for those having issues, what happens when you switch between the Master and Slave BIOS on the card? Could it have anything to do with the VBIOS shadowing/copying to the computer? (do computers still do that?) And that's why clearing CMOS or moving the card between systems helps some people or makes it work again?

Nothing. Same thing happens. Tried for both my cards, sample size of two but that still says something for me.