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Hot!Front USB 3.0 Ports don't work

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bengrimsbo
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2016/10/08 18:06:23 (permalink)
The front USB 3.0 ports don't seem to work on my DG-87 case. The HDMI works fine, haven't tested the audio ports, all the buttons work except I can't figure out how to go to farenheit or kelvin instead of just celsius. Top USB ports all work, buttons all work, it is only the the USB 3.0 ports on the front that aren't recognized
 
Made me think my Vive was defective, until I plugged it into a top USB port. It works fine there. No idea what is going on.
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    SethH
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    Re: Front USB 3.0 Ports don't work 2016/10/08 22:03:21 (permalink)
    Aren't recognized or not working/don't have power? One of the wires could've become unplugged via shipping if it's a power issue (try plugging your phone into it and see if it charges).
     
    Other than that, I won't be of much help. I DO know that for example when using an external CD/DVD reader/writer, I have to plug it directly into the back of the Mobo for it to work. It turns on with the top USB's but the recognition of the CD/DVD in Windows goes in and out (could be an issue with the device itself but haven't checked with another). Might just be how it's connected/wired to the Mobo from the case?
     
    Also, for the temperatures, maybe try going to the temperature "Mode" on the front of the case until it goes to the Temperature and using the up/down arrows. I personally haven't tested this myself but there might be a list that the arrows will navigate (kinda like how they will increase/decrease the fan %). Why would you want F or K? The sensor on the front only shows the ambient case temperature AKA what your thermostat says (unless you get things really hot in the case and don't have the best airflow which is pretty much impossible with this one) so its use is minimal compared to a temperature sensor of the CPU/GPU, in which case the safe/max temps are all measured in Celsius anyways. With specific programs you can convert degrees C to Fahrenheit and I know that HWInfo64 shows both at the same time.
     
    Ex: CPU Temp: 62C (143.6F)
     
    Not sure about Kelvin though, unless you like seeing really big numbers

    September 2016 Build Specs:
    OS: Win7 Pro 64-bit
    CPU: i7-6950X @ 4.4Ghz - 1.32V
    Mobo: EVGA X99 FTW K
    RAM: G.Skill TridentZ 3200Mhz C14 Memory (F4-3200C14Q-32GTZ)
    Graphics: EVGA GTX 1080TI FTW3
    CPU Cooler: EKWB Custom Loop (updating soon)
    PSU: EVGA SuperNOVA 1200P2
    Case: EVGA DG-87
    Fans: 3x Corsair ML120 Pro Blue, 5x Corsair ML140 Pro Blue
    SSD/HDD: Samsung 850 Evo 500GB, Sandisk 240GB, 1TB 7200RPM 3.5" HDD (generic Seagate), WD Black 5TB
    Monitor: ASUS PG279Q - 1440p, 165Hz, G-sync
    Keyboard: G.Skill RIPJAWS KM780 RGB (Cherry MX blues)
    Mouse: EVGA TORQ X10 Carbon
    #2
    bengrimsbo
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    Re: Front USB 3.0 Ports don't work 2016/10/09 00:50:42 (permalink)
    SethH
    Aren't recognized or not working/don't have power? One of the wires could've become unplugged via shipping if it's a power issue (try plugging your phone into it and see if it charges).
     

     
    So, it provides power. I plugged in a bluetooth headset and it lit up like a christmas tree, so it was charging.
     
    Also, the USB3.0 HDR ports in the bios are both enabled. So ultimately I'm unsure (Deleted for Language) is going on :(
    post edited by XrayMan - 2016/10/09 01:24:53
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    drmarc
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    Re: Front USB 3.0 Ports don't work 2016/10/09 04:23:16 (permalink)
    That's very odd.  I will say that I had some trouble with my USB 3.0 pins on the motherboard....the case cable would not plug into it at first, and sure enough the pins were bent slightly.  It may be worth taking a look and making sure it's not intermittently cutting in and out from a bent pin.

    EVGA DG-87 Gaming Case, Intel I7 6800K OC'ed @4Ghz, Corsair hydro H115, EVGA X99 Classified, 1200W EVGA SuperNOVA platinum, MSI GTX 1080 Hybrid SeaHawk x 2 in SLI, Corsair Dominator Platinum 32GB (4x8GB), Samsung 850 Evo 2.5" 1TB, Asus ROG PG348Q.
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    SethH
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    Re: Front USB 3.0 Ports don't work 2016/10/10 15:08:15 (permalink)
    I honestly am not experienced enough to provide more troubleshooting steps for this besides saying just use the top USB ports. Have you tried calling EVGA Tech Support?

    September 2016 Build Specs:
    OS: Win7 Pro 64-bit
    CPU: i7-6950X @ 4.4Ghz - 1.32V
    Mobo: EVGA X99 FTW K
    RAM: G.Skill TridentZ 3200Mhz C14 Memory (F4-3200C14Q-32GTZ)
    Graphics: EVGA GTX 1080TI FTW3
    CPU Cooler: EKWB Custom Loop (updating soon)
    PSU: EVGA SuperNOVA 1200P2
    Case: EVGA DG-87
    Fans: 3x Corsair ML120 Pro Blue, 5x Corsair ML140 Pro Blue
    SSD/HDD: Samsung 850 Evo 500GB, Sandisk 240GB, 1TB 7200RPM 3.5" HDD (generic Seagate), WD Black 5TB
    Monitor: ASUS PG279Q - 1440p, 165Hz, G-sync
    Keyboard: G.Skill RIPJAWS KM780 RGB (Cherry MX blues)
    Mouse: EVGA TORQ X10 Carbon
    #5
    bengrimsbo
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    Re: Front USB 3.0 Ports don't work 2016/11/24 19:08:30 (permalink)
    So I cracked open my case because I had to change out the gfx card because apparently, it was having a hissy fit when it came to Anti-Aliasing and would crash.
     
    I checked out the pins on the mobo for the usb 3.0 and it looked like there is one missing from the bottom left corner? Not sure if it is supposed to be that way though since plenty of headers have pins missing from one spot.
    #6
    ipkha
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    Re: Front USB 3.0 Ports don't work 2016/11/25 18:51:56 (permalink)
    The pin is missing on purpose, so you don't accidentally plug the wrong cord in. Are all the cables plugged in? The usb3 cable should be keyed to go in only 1 way. You might also check for USB 3 settings on the bios and perhaps drivers for wind I was as well.

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    bengrimsbo
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    Re: Front USB 3.0 Ports don't work 2016/11/25 19:23:21 (permalink)
    Unless something got unplugged somewhere that I can not see, all the cables appear to be plugged in and seated firmly. Everything in the bios related to USB3.0/3.1 is enabled, but it also claims that there are two keyboards plugged in, despite only actually having 1 keyboard hooked up, and if I plug a USB drive into the ports on top of the case, it shows up just fine on the bios, however plugging the same drive into the front USB3.0 ports does not show up as a connected drive in the bios.
     
    post edited by bengrimsbo - 2016/11/25 19:35:08
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    ipkha
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    Re: Front USB 3.0 Ports don't work 2016/11/26 05:30:26 (permalink)
    What you would do for the drivers is to download the Intel Chipset Driver package. It should cover all the Intel chipset functions including a better Sata driver. Which motherboard do you have? Sometimes I go straight to the component vendor to get drivers. The most common extra USB chipset is from ASMedia, I'd try their website if their solution is being used.

    Also, if you have the Intel network interface, download the latest drivers for that as well. Windows update has older and in some cases incomplete drivers.
    post edited by ipkha - 2016/11/26 05:32:21

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    dylan1006
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    Re: Front USB 3.0 Ports don't work 2018/04/17 10:11:00 (permalink)
    Hello everyone, I also find these same problems bengrimsbo, I did all the driver tests and does not change anything, I attached a phone to port 3.0 and reload as described previously by the user. So somebody have a solution?
    post edited by dylan1006 - 2018/04/18 09:58:03
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    hettinger
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    Re: Front USB 3.0 Ports don't work 2019/12/28 12:28:51 (permalink)
    I'm having the same issue on a new install of Windows 10 on a z390 FTW. Front USB port not working.
     
    Edit: (re) installing the chipset drivers fixed this, but it took a few minutes for it to catch up. I also installed the serial IO drivers.
    post edited by hettinger - 2019/12/28 12:35:39
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    Cool GTX
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    Re: Front USB 3.0 Ports don't work 2019/12/28 12:47:44 (permalink)
    turn Windows 10 Fast Startup OFF, when upgrading drivers, firmware or hardware
     
    Windows Central - How to disable Windows 10 fast startup (and why you'd want to)

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