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AnsweredHot!(resolved) New build need help with installing windows

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jiannu
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2024/12/08 19:03:24 (permalink)
So I just built my new pc and trying to install windows 11 pro from a USB. It gets to 10% then freezes. I tried several times as I reset the pc and still no luck...

Side note....

My case came with 2x headers for usb 3.0 yet my motherboard only has 1 input. How do I get the other 2 usb to work on front panel?

Specs..

Amd 9800x3d
Asus x870 tuff bios 0237 x64 build 07/22/24
Corsair ddr5 32gb x 2 6000
Asus 4090 tuff
Creative a5 soundcard
3x Samsung 9900 4tb
Corsair ax1500i
Corsair x7000rgb case
Corsair h170i cooler 28° idle
 
 
edit by Cool GTX added resolved to title
post edited by Cool GTX - 2024/12/13 10:31:03

AMD 5800x
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Asus Dark x570
2x16GB Corsair DDR4
4x1 TB Samsung EvO Ssd
 2x Western Digital Nas 4Tb
Asus RTX 4090 
SoundBlaster Zri
Corsair 1200i
Corsair 540 air
Windows 11 Pro 64 
49Nano85una 4k 120Hz
#1
Cool GTX
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Re: New build need help with installing windows 2024/12/08 19:39:09 (permalink)
Which specific MB? Asus has many variations of their  TUF x870 MBs
 
Your set to run UEFI?
 
CSM is Off?
 
TPM turned On in BIOS?
 
Can you see all hardware & drives in BIOS?
 
Plug the drive USB 3.0 drive (larger than 8GB) Directly into the back I/O of MB
 
freezes for how long?  Windows can "look stuck" while it is slowly doing its thing
 
FWIW:  Remove (disable) all drives besides the OS/ Boot drive .... keeps Win from spreading files across all your drives (that you probably intend to use for storage), can be a real PITA if you remove any of those drives later = Windows Startup errors
 
[Motherboard]How to install Windows 11? - ASUS
 
[Windows 11/10] Troubleshooting - Windows Update failed to install - ASUS
 
Windows 11 24H2 won't install on an Asus? Here's why - MSPoweruser
 
https://www.microsoft.com/en-gb/software-download/windows11
 
 

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rjohnson11
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Re: New build need help with installing windows 2024/12/09 00:35:10 (permalink)
When you start the Windows install and you get to the screen that asks you what drive to install to delete every partition on that drive and then select new (this will erase all data on the drive). 

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jiannu
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Re: New build need help with installing windows 2024/12/09 06:24:44 (permalink)
I got it sorted out....seems like i did a few things in the bios and when it prompted me which drive, I erased the partitions.....now the only issue I'm having is one of my m.2 is only reading 120gb instead of 4tb....it's Samsung 990 pro. I tried to do something in disk management but still shows 120gb. My next move is to try a different slot.

Lastly, my case has 2x 3.0 headers. I plugged one into my motherboard but I don't know where to plug the other? Right now, only 2 usb work on front of case.

Wheeeeeu, it's been a while building a pc.....lol

AMD 5800x
Corsair H150i
Asus Dark x570
2x16GB Corsair DDR4
4x1 TB Samsung EvO Ssd
 2x Western Digital Nas 4Tb
Asus RTX 4090 
SoundBlaster Zri
Corsair 1200i
Corsair 540 air
Windows 11 Pro 64 
49Nano85una 4k 120Hz
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Cool GTX
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Re: New build need help with installing windows 2024/12/09 08:40:21 (permalink)
jiannu
I got it sorted out....seems like i did a few things in the bios and when it prompted me which drive, I erased the partitions.....now the only issue I'm having is one of my m.2 is only reading 120gb instead of 4tb....it's Samsung 990 pro. I tried to do something in disk management but still shows 120gb. My next move is to try a different slot.

Lastly, my case has 2x 3.0 headers. I plugged one into my motherboard but I don't know where to plug the other? Right now, only 2 usb work on front of case.

Wheeeeeu, it's been a while building a pc.....lol

 
 
Good to see you have made it past the Windows install. 
 
Which of those links helped you the most?
 
---> Did you /Have you Updated All chipset & then the MB drivers?
 
Correct (fully) inserted into the M.2 slot is something to check .... with the PC unplugged .... as MB always has some power otherwise
 
If M.2 is installed correctly time to look at "Disk Management" in Windows
 
If only 1 USB 3.0 header on MB:
Then you have to choose which two ports on the front of case to use / connect.  Normally you would want to use the ports on the back of the MB for any daily activities; so, 2 ports for thumb drives should be plenty
 
 
 
 
 
 

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jiannu
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Re: New build need help with installing windows 2024/12/09 08:57:22 (permalink)
Cool GTX
jiannu
I got it sorted out....seems like i did a few things in the bios and when it prompted me which drive, I erased the partitions.....now the only issue I'm having is one of my m.2 is only reading 120gb instead of 4tb....it's Samsung 990 pro. I tried to do something in disk management but still shows 120gb. My next move is to try a different slot.

Lastly, my case has 2x 3.0 headers. I plugged one into my motherboard but I don't know where to plug the other? Right now, only 2 usb work on front of case.

Wheeeeeu, it's been a while building a pc.....lol

 
 
Good to see you have made it past the Windows install. 
 
Which of those links helped you the most?
 
---> Did you /Have you Updated All chipset & then the MB drivers?

Correct (fully) inserted into the M.2 slot is something to check .... with the PC unplugged .... as MB always has some power otherwise
 
If M.2 is installed correctly time to look at "Disk Management" in Windows
 
If only 1 USB 3.0 header on MB:
Then you have to choose which two ports on the front of case to use / connect.  Normally you would want to use the ports on the back of the MB for any daily activities; so, 2 ports for thumb drives should be plenty
 


To be honest, I just went into bios settings and when it prompted me for disk I deleted all partitions....once it went past 10 % I knew i was golden.....
I let windows update do it's thing.....when i get home later, I'm going to make sure MB and chipset drivers are all up to date....will definitely need to see if that drive is seated right....might change locations to see if it works.

I need to see if there is an adapter or plug , maybe a splitter for both headers 3.0.... kinda want all front usb to work on the front panel....


Thank u for all the help!!

AMD 5800x
Corsair H150i
Asus Dark x570
2x16GB Corsair DDR4
4x1 TB Samsung EvO Ssd
 2x Western Digital Nas 4Tb
Asus RTX 4090 
SoundBlaster Zri
Corsair 1200i
Corsair 540 air
Windows 11 Pro 64 
49Nano85una 4k 120Hz
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Cool GTX
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Re: New build need help with installing windows 2024/12/09 09:38:45 (permalink)
Happy to help
 
I've never used a USB port splitter before, your results - speed / stability might suffer when using more than 2 ports at the same time

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jiannu
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Re: New build need help with installing windows 2024/12/09 17:21:08 (permalink)
Cool GTX
Happy to help
 
I've never used a USB port splitter before, your results - speed / stability might suffer when using more than 2 ports at the same time


My PC shop suggested I use a USB 3.0 adapter to usb 2.0....the speed will be lower but at least they can be used.


As for the m.2 drive that is showing 128gb instead of 4tb, I've tried settings in bios, reseated it, even changed locations in the pc and it still shows up as only 128gb. I've.evem used disk management deleted the drive and reformat it only to show 128gb.

AMD 5800x
Corsair H150i
Asus Dark x570
2x16GB Corsair DDR4
4x1 TB Samsung EvO Ssd
 2x Western Digital Nas 4Tb
Asus RTX 4090 
SoundBlaster Zri
Corsair 1200i
Corsair 540 air
Windows 11 Pro 64 
49Nano85una 4k 120Hz
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jiannu
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Re: New build need help with installing windows 2024/12/10 20:06:25 (permalink)
Update:

So I ordered a USB 3.0 19 pin splitter for the front panel.

I removed that other drive showing up as 128gb and bought another samsung 990 pro with heat sink and now it's not showing up in bios or disk management.... might get the pc in to have a look at it...maybe something is missing......??????

Confused

AMD 5800x
Corsair H150i
Asus Dark x570
2x16GB Corsair DDR4
4x1 TB Samsung EvO Ssd
 2x Western Digital Nas 4Tb
Asus RTX 4090 
SoundBlaster Zri
Corsair 1200i
Corsair 540 air
Windows 11 Pro 64 
49Nano85una 4k 120Hz
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Cool GTX
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Re: New build need help with installing windows 2024/12/10 21:26:13 (permalink)
jiannu
Update:

So I ordered a USB 3.0 19 pin splitter for the front panel.

I removed that other drive showing up as 128gb and bought another samsung 990 pro with heat sink and now it's not showing up in bios or disk management.... might get the pc in to have a look at it...maybe something is missing......??????

Confused

 
Are you trying to make a RAID setup or just individual drives?

Not showing up in BIOS:
1) turn Fast Boot Off in BIOS if it is on
2) make sure to enable the M.2 Key-M slots in-use
 
follow any directions from the M.2 Mfg & your Asus MB

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jiannu
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Re: New build need help with installing windows 2024/12/11 04:17:33 (permalink)
Cool GTX
jiannu
Update:

So I ordered a USB 3.0 19 pin splitter for the front panel.

I removed that other drive showing up as 128gb and bought another samsung 990 pro with heat sink and now it's not showing up in bios or disk management.... might get the pc in to have a look at it...maybe something is missing......??????

Confused

 
Are you trying to make a RAID setup or just individual drives?

Not showing up in BIOS:
1) turn Fast Boot Off in BIOS if it is on
2) make sure to enable the M.2 Key-M slots in-use
 
follow any directions from the M.2 Mfg & your Asus MB



Hi, individual drives.... I've turned off fast boot....searched high n low but nothing showing up in bios to turn on the other m.2 slots. When I get home tonight, I will try again to reseat the drive.....maybe I'm not seating it properly???

AMD 5800x
Corsair H150i
Asus Dark x570
2x16GB Corsair DDR4
4x1 TB Samsung EvO Ssd
 2x Western Digital Nas 4Tb
Asus RTX 4090 
SoundBlaster Zri
Corsair 1200i
Corsair 540 air
Windows 11 Pro 64 
49Nano85una 4k 120Hz
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Cool GTX
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Re: New build need help with installing windows 2024/12/11 07:01:01 (permalink)
I did not read this thread ..... just thought it sounded somewhat like the issue you are having:  MAG X870 Tomahawk - Disappearing M2_3 and removable M2_2  


You have never clarified which Exact Asus MB you have .... there are many flavors of "TUF" 

(from my first post) Which specific MB? Asus has many variations of their  TUF x870 MBs 

Your CPU & MB choice can/ will impact how many PCIe lanes are available, so without the exact model number ..... 

BIOS settings - all depends on if the M.2 slots are PCIe from CPU or the Chipset .... bifurcation setting?

If it is not a BIOS setting; always possible the M.2 socket is damaged as this is the second M.2 not working correctly in that slot  
 
 
Is this your MB ????? --->>> TUF GAMING X870-PLUS WIFI
 
If that is your MB plenty of documents & directions found here: TUF GAMING X870-PLUS WIFI - Support - ASUS

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Re: New build need help with installing windows 2024/12/11 16:08:09 (permalink)
Looks like you have a pretty old BIOS version on that motherboard - current version is 0816 if it's the one CoolGTX linked to - I'm assuming that it is since there are may Asus X870 boards, but the TUF Gaming X870 Plus WiFi is the only "TUF X870" that I see.  If it were my build, updating that BIOS would be my first step... 
 
> IF that doesn't fix the issue with the 990 Pro, THEN my next step would be full disassembly & start from scratch, reinstalling only the motherboard, CPU(with cooler of course), RAM, PSU, and the 990 Pro.  
 
> IF that doesn't fix it, then if possible, check the 990 Pro in a different motherboard (or in my case an external enclosure) to see if it's the drive itself, or a motherboard issue.
 
 
EDIT: not ready to install it just yet, but after your post, I decided to hook up my new 990 Pro 4TB via my external enclosure, which will be my new OS drive in my upcoming build refresh, and Windows sees 3726.01GB of unallocated space.  Also planning on lapping the CPU IHS on the 13900KS & water block contact plate during that refresh!
post edited by SM-71 - 2024/12/11 20:51:10

Rebuild 2.0 Specs:  Phantek's Enthoo Pro Full Tower case * Gigabyte Z690 Gaming X DDR4 motherboard * Intel i9-13900KS CPU with Kraken X63 AIO * WIN 11 PRO 64bit * MSI 4070 Ti Gaming X Trio GPU * Corsair Vengeance 64GB(4x16GB) RAM * Solidigm P44 Pro 2TB M.2 NVMe SSD (Win11 Pro) + Intel 665p 1TB M.2 NVMe (storage) + Samsung 990 Pro 2TB M.2 NVMe (storage) + Samsung 980 1TB M.2 NVMe (Ubuntu) * Seasonic Vertex GX-1200 1200W ATX 3.0 PSU * Samsung 50 inch QN90A 4K TV/monitor * FANS: Bitfenix Spectre Pro 200mm front intake + 2x Noctua NF-A14 Industrial PPC 140mm exhaust on Kraken X63 radiator + 1 Noctua NF-A12 120mm rear intake
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jiannu
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Re: New build need help with installing windows 2024/12/12 05:29:33 (permalink) ☼ Best Answerby Cool GTX 2024/12/13 10:30:20
Guys, yes this is the asus x870 tuff wifi plus . I did update my bios to current. I did finally realize that I bought 2 fake drives.... the 1st one only seeing 128gb is indeed fake as I tried it in another pc and it came up same..... as for the other drive that didn't get recognized, it too was fake....my pc guy said it had a green pc board and all pics on internet showing up black....I thank everyone here that helped me out.....

Mods , you can close this one

AMD 5800x
Corsair H150i
Asus Dark x570
2x16GB Corsair DDR4
4x1 TB Samsung EvO Ssd
 2x Western Digital Nas 4Tb
Asus RTX 4090 
SoundBlaster Zri
Corsair 1200i
Corsair 540 air
Windows 11 Pro 64 
49Nano85una 4k 120Hz
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Cool GTX
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Re:(resolved) New build need help with installing windows 2024/12/13 10:29:33 (permalink)
jiannu
Guys, yes this is the asus x870 tuff wifi plus . I did update my bios to current. I did finally realize that I bought 2 fake drives.... the 1st one only seeing 128gb is indeed fake as I tried it in another pc and it came up same..... as for the other drive that didn't get recognized, it too was fake....my pc guy said it had a green pc board and all pics on internet showing up black....I thank everyone here that helped me out.....

Mods , you can close this one



Thanks for the update. 
 
Sure hope wherever you got those drives from, will refund or replace them.
 
Happy to help

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Re: New build need help with installing windows 2024/12/14 07:59:59 (permalink)
jiannu I did finally realize that I bought 2 fake drives.... the 1st one only seeing 128gb is indeed fake as I tried it in another pc and it came up same..... as for the other drive that didn't get recognized, it too was fake....my pc guy said it had a green pc board and all pics on internet showing up black....I thank everyone here that helped me out.....



That really sucks    
 
But that's also why I almost exclusively buy computer hardware from Newegg, Amazon, or when possible directly from the manufacturer.   Also being careful to check the return policies, and whenever possible only buying sold-by/shipped-by Newegg or Amazon items.  There are a couple of other good vendors that I will occasionally buy from as well, but only if they have a MUCH better deal going on, i.e. $20 total savings isn't enough to give up the ease of returns through Amazon... 

Rebuild 2.0 Specs:  Phantek's Enthoo Pro Full Tower case * Gigabyte Z690 Gaming X DDR4 motherboard * Intel i9-13900KS CPU with Kraken X63 AIO * WIN 11 PRO 64bit * MSI 4070 Ti Gaming X Trio GPU * Corsair Vengeance 64GB(4x16GB) RAM * Solidigm P44 Pro 2TB M.2 NVMe SSD (Win11 Pro) + Intel 665p 1TB M.2 NVMe (storage) + Samsung 990 Pro 2TB M.2 NVMe (storage) + Samsung 980 1TB M.2 NVMe (Ubuntu) * Seasonic Vertex GX-1200 1200W ATX 3.0 PSU * Samsung 50 inch QN90A 4K TV/monitor * FANS: Bitfenix Spectre Pro 200mm front intake + 2x Noctua NF-A14 Industrial PPC 140mm exhaust on Kraken X63 radiator + 1 Noctua NF-A12 120mm rear intake
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jiannu
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Re: New build need help with installing windows 2024/12/14 08:09:06 (permalink)
SM-71
jiannu I did finally realize that I bought 2 fake drives.... the 1st one only seeing 128gb is indeed fake as I tried it in another pc and it came up same..... as for the other drive that didn't get recognized, it too was fake....my pc guy said it had a green pc board and all pics on internet showing up black....I thank everyone here that helped me out.....



That really sucks    
 
But that's also why I almost exclusively buy computer hardware from Newegg, Amazon, or when possible directly from the manufacturer.   Also being careful to check the return policies, and whenever possible only buying sold-by/shipped-by Newegg or Amazon items.  There are a couple of other good vendors that I will occasionally buy from as well, but only if they have a MUCH better deal going on, i.e. $20 total savings isn't enough to give up the ease of returns through Amazon... 


On both occasions, I did get my money back....


I see your reasoning, but the prices on marketplace can't be beat....I got 2x 990 pros 4tb for the price of 1 retail

AMD 5800x
Corsair H150i
Asus Dark x570
2x16GB Corsair DDR4
4x1 TB Samsung EvO Ssd
 2x Western Digital Nas 4Tb
Asus RTX 4090 
SoundBlaster Zri
Corsair 1200i
Corsair 540 air
Windows 11 Pro 64 
49Nano85una 4k 120Hz
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SM-71
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Re: New build need help with installing windows 2024/12/18 17:04:41 (permalink)
jiannuOn both occasions, I did get my money back....


I see your reasoning, but the prices on marketplace can't be beat....I got 2x 990 pros 4tb for the price of 1 retail



Good that you got your $ back! 
 
Here's another reason I only buy from authorized dealers....  limited warranty shall not apply to any Samsung products purchased from unauthorized resellers or retailers\ - source:    https://semiconductor.samsung.com/us/consumer-storage/support/warranty/  
 
It's like that for most of the major computer product manufacturers btw.... 

Rebuild 2.0 Specs:  Phantek's Enthoo Pro Full Tower case * Gigabyte Z690 Gaming X DDR4 motherboard * Intel i9-13900KS CPU with Kraken X63 AIO * WIN 11 PRO 64bit * MSI 4070 Ti Gaming X Trio GPU * Corsair Vengeance 64GB(4x16GB) RAM * Solidigm P44 Pro 2TB M.2 NVMe SSD (Win11 Pro) + Intel 665p 1TB M.2 NVMe (storage) + Samsung 990 Pro 2TB M.2 NVMe (storage) + Samsung 980 1TB M.2 NVMe (Ubuntu) * Seasonic Vertex GX-1200 1200W ATX 3.0 PSU * Samsung 50 inch QN90A 4K TV/monitor * FANS: Bitfenix Spectre Pro 200mm front intake + 2x Noctua NF-A14 Industrial PPC 140mm exhaust on Kraken X63 radiator + 1 Noctua NF-A12 120mm rear intake
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