arestavo
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So that Dolby Atmos issue that many 30 series cards had? Well, not my 3090 FTW3 Ultra that I still have. But my 4090 FE has it.
When changing browser tabs or alt tabbing, one to four times a day my Dolby Atmos output from my 4090 FE would cut out completely (or sometimes for 3 seconds and recovering), sometimes it would go all robotic/digitized, and sometimes it would double in audio and go robotic. Got my 3090 FTW3 in right now as the RMA is on the way, and it's working fine.
Man, I really miss EVGA tech support / customer support. Nvidia CS was garbage. Asking me to give them the same information that I gave in the initial support request ticket multiple times. It's like they legitimately didn't read what I wrote, and was almost parody at times.
FWIW, I condensed the almost 2 years of troubleshooting this issue and provided formatted paragraphs of the troubleshooting steps that I took - which included building a new PC and fresh windows 10/11 installs.
It only took 2 weeks of dealing with them to get the RMA approved, after providing multiple videos showing the result of the audio issue (and them not following through with their request for me to show them video of the 3090 FTW3 working fine, lol!).
Sigh.
We all miss you, EVGA.
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Cool GTX
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/06 16:06:00
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Any idea how long the process is?
Give an update once you get your card back.
I wonder if you'll get one of those newer gimped 4090s - lower power limit
Have a good link to share? RE: "Dolby Atmos issue"
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arestavo
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/06 16:42:20
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Cool GTX
Any idea how long the process is?
Give an update once you get your card back.
I wonder if you'll get one of those newer gimped 4090s - lower power limit
Have a good link to share? RE: "Dolby Atmos issue"
Not sure how long the RMA will take. It took 2 weeks on the dot for them to approve one. It likely will be a voltage limited version that I heard newer 4090 FEs have (1.06V max instead of 1.1). But I'll take it if the audio doesn't mess up on me (really enjoying the 3090 FTW3 just working, even if it's not nearly as powerful). I don't have a link. I did use Bing / reddit search to find other folks with the same issue that seemed primarily to affect the 30 series. If you want, I could copy pasta a log of all that I did with troubleshooting?
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jeffro66
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/08 10:17:57
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i had to rma my 4090fe what a pain NVidia is to get approved but the rma is quick mine was getting blurred trees and stuff playing Cod my rma card seems good i actually got the asus 4090 strix oc because it took so long to get rma approved wish i would have waited but asus card is great
post edited by jeffro66 - 2024/09/08 10:19:00
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arestavo
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/10 19:01:06
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Nvidia received my 4090 FE today... and now the real wait begins.
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arestavo
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/16 10:40:45
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So the replacement 4090 FE arrived today. The box was small, but not snug. It came in that orangey-red bubble wrap over an ESD bag. Foam on top and bottom, and nothing on the sides. Well... guess what happened?  I'm SHOCKED! At least the rest of the card looks OK and not like hacked up garbage. Replied to my original ticket with the unpacking video showing the damage and asked them if they wanted me to try and straighten it out, if they wanted to send me a new IO bracket, or if they are going to replace the replacement.
post edited by arestavo - 2024/09/16 10:42:03
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Sajin
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/16 12:05:03
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bdary
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/17 08:23:08
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That is really some BS there!  A few extra seconds during packaging and problem never occurs. Assuming someone didn't send it like that to begin with.
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Cool GTX
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/17 15:27:49
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that is Very disappointing for sure, guess they did not save on shipping if they have to pay for the return & ship you another card
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arestavo
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/18 10:14:51
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Still waiting on RMA instructions from Nvidia's RMA department a day later (it was near instant last time the CS got back to me with the approval). The cherry on top? I asked this question (names redacted): "Thank you. While I wait for that second RMA instruction set from the RMA department, I have a question; Is it going to be an issue if I use the exact same box and packing materiel that the replacement came in? I ask because the lack of proper packaging apparently damaged the replacement." and got this response (font emphasis mine): "Hello XXXXX, Thank you for your email. You may use the same packaging material to return your defective Shield device. We will send the replacement device in a separate package. Please let us know if you have any other questions. Best Regards, XXXXX NVIDIA Customer Care" Obviously, I've followed up with a question asking if they knew that this ticket is about a 4090 Founders Edition and not a Shield.
post edited by arestavo - 2024/09/18 10:20:09
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Sajin
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/18 11:18:23
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bdary
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/18 13:49:16
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Sure doesn't instill a lot of confidence in Nvidia's RMA Dept.
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Nereus
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/18 23:19:33
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arestavo
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/19 08:42:39
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Got a response back in the middle of the night - it was a "typo" and they have confirmed that it is indeed a 4090 Founders Edition that will be replaced. The RMA instructions were delivered shortly thereafter, and so I'm going to try round two and see if Nvidia's RMA department can deliver an undamaged GPU replacement.
Sigh.
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Nereus
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/19 09:33:13
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Good luck. Keep us updated!
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bdary
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/19 10:43:31
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Hope things go better for you this time around... 
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Stardust_One
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/19 11:40:04
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arestavo
Got a response back in the middle of the night - it was a "typo" and they have confirmed that it is indeed a 4090 Founders Edition that will be replaced. The RMA instructions were delivered shortly thereafter, and so I'm going to try round two and see if Nvidia's RMA department can deliver an undamaged GPU replacement.
Sigh.
Lots of luck!
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arestavo
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/19 13:15:40
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Maybe it's standard for prepaid labels, but when I checked the tracking number that the FedEx office (not drop off location, actual FedEx store) gave me, it shows 2.6 pounds and not the 6 that the package weighed when it came in (it should be ever so slightly heavier with the extra tape and 3 pages of paper added). FedEx customer support stated that they don't even see that weight yet, so maybe it just needs to wend it's way through the system to get an updated weight? If not, I hope that office has good cameras, because the guy behind the desk asked if I worked for Nvidia - I said no, just returned a RMA that was delivered physically damaged. Man, I really hope that it just needs to get further into the system and not the thing that I dread happened at the FedEx Print and Ship Center. Edit - to put a bit more perspective on it, I did the same thing and checked my original card's RMA FedEx tracking number when I got home (my own box and packing material) and it was over 10 pounds using the same FedEx location. So, that's why I'm a bit freaked out.
post edited by arestavo - 2024/09/19 13:40:46
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Nereus
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/19 13:19:31
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Holy... well this story just gets more interesting every time you post!
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Stardust_One
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Re: Finally broke down and RMA'd my 4090 FE
2024/09/19 13:33:52
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I wonder if this is their general behavior, or if it's just an outlier.
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