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Need help with precision x1 opens splash screen and then closes

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mduvall9
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Sunday, May 15, 2022 11:29 AM (permalink)
literally just need it to set my leds to purple and leave it lol its giving me this error in the admin error view window
Faulting application name: PrecisionX_x64.exe, version: 1.3.3.0, time stamp: 0x626b745d
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1706, time stamp: 0x458acb5b
Exception code: 0xe0434352
Fault offset: 0x0000000000034fd9
Faulting process id: 0x3c94
Faulting application start time: 0x01d8683ff7af967f
Faulting application path: M:\SteamLibrary\steamapps\common\EVGA PrecisionX\PrecisionX_x64.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 8b6fcae2-206d-4053-ad95-ce02e6b7ff28
Faulting package full name:
Faulting package-relative application ID:
rgb System is 
Asus rog strix b550-f 
trident z rgb ram
and then a bunch of stuff i control through ICUE ive tried the .net fix but that didnt do anything signal rgb doesnt do anything what am i missing this software is dog water itll open the splash screen and close
 I am using the trident z software to sync to armory crate which controls my mobo color and then Icue can technically do stuff with armory crate but i havent really used it
and im on windows 10 education
post edited by mduvall9 - Sunday, May 15, 2022 11:45 AM
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    ty_ger07
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    Re: Need help with precision x1 opens splash screen and then closes Sunday, May 15, 2022 1:44 PM (permalink)

    ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium

    #2
    mduvall9
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    Re: Need help with precision x1 opens splash screen and then closes Sunday, May 15, 2022 9:18 PM (permalink)
    i tried that and went through the troubleshooting page on the forums for uninstalling it completely, repairing the c++ redist, using ddu and then i went through and reinstalled everything as described and nothing my card doesnt even show up in the stand alone led sync program
    could it be something that is interfering with it as i have armory crate tridentz ram and plugin for aura sync and then the required stuff for ICUE this is so frustrating just to change a couple of leds
     
    post edited by mduvall9 - Sunday, May 15, 2022 9:20 PM
    #3
    Koithim
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    Re: Need help with precision x1 opens splash screen and then closes Sunday, May 15, 2022 9:27 PM (permalink)
    You could try version 1.3.3.1, it fixed that same issue for me.
     
    https://www.evga.com/EVGA/GeneralDownloading.aspx?file=EVGA_Precision_X1_1.3.3.1.zip
     
     
    Cheers!

    CASE: EVGA DG-87 COOL: ASUS Ryujin 360
    PSU: EVGA SuperNOVA 1000 T2 MOBO: ROG Maximus XI Extreme
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    #4
    mduvall9
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    Re: Need help with precision x1 opens splash screen and then closes Sunday, May 15, 2022 9:31 PM (permalink)
    nothing made sure to enable perms and what not unless i have to go back and redo the c++ and ddu part cause i clear uninstalled the previous version of precision
    #5
    Koithim
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    Re: Need help with precision x1 opens splash screen and then closes Sunday, May 15, 2022 9:36 PM (permalink)
    They released 1.3.3.1 because some ppl were having that exact same issue, app not starting generating that error event in windows.
     
    Just try it, nothing to loose. ;)
     
    Cheers!
     

    CASE: EVGA DG-87 COOL: ASUS Ryujin 360
    PSU: EVGA SuperNOVA 1000 T2 MOBO: ROG Maximus XI Extreme
    CPU: i9-9900k @ 5.0 GHz 4x8GB G.skill Trident Royal ddr4-4000
    SSD: Samsung 960 Pro 512GB PCIe M.2
    EVGA GeForce RTX 3090 FTW3 ULTRA
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    #6
    mduvall9
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    Re: Need help with precision x1 opens splash screen and then closes Sunday, May 15, 2022 9:44 PM (permalink)
    so did that all again here is the event log i dont understand what could be going on does precision x1 require that software like afterburner and other led softwares be uninstalled prior to installing it
    Faulting application name: PrecisionX_x64.exe, version: 1.3.3.1, time stamp: 0x6271e86e
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.1706, time stamp: 0x458acb5b
    Exception code: 0xe0434352
    Fault offset: 0x0000000000034fd9
    Faulting process id: 0x53e8
    Faulting application start time: 0x01d868a4810fc342
    Faulting application path: C:\Program Files\EVGA\Precision X1\PrecisionX_x64.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 9e48dd59-81c2-4a93-b581-6eec558719f8
    Faulting package full name:
    Faulting package-relative application ID:
    #7
    Koithim
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    Re: Need help with precision x1 opens splash screen and then closes Sunday, May 15, 2022 10:06 PM (permalink)
    I am sorry that it didn't help.  I run afterburner with X1 (for undervolting) with no issue. I don't have ICue or trident z software, so not sure there.
     
    Was it working before version 1.3.3.0?
     
    Cheers!
     
     
     

    CASE: EVGA DG-87 COOL: ASUS Ryujin 360
    PSU: EVGA SuperNOVA 1000 T2 MOBO: ROG Maximus XI Extreme
    CPU: i9-9900k @ 5.0 GHz 4x8GB G.skill Trident Royal ddr4-4000
    SSD: Samsung 960 Pro 512GB PCIe M.2
    EVGA GeForce RTX 3090 FTW3 ULTRA
    Display: Asus PG279Q Windows 10 pro 21H2

     
     
    #8
    mduvall9
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    Re: Need help with precision x1 opens splash screen and then closes Monday, May 16, 2022 2:29 AM (permalink)
    No this is my first time installing an evga card into this particular build that required the use of precision x1 I’m just perplexed as to why it is just like lol nah not going to run
    #9
    Koithim
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    Re: Need help with precision x1 opens splash screen and then closes Monday, May 16, 2022 9:20 PM (permalink)
    Tried to run it as admin?
     
    Cheers!

    CASE: EVGA DG-87 COOL: ASUS Ryujin 360
    PSU: EVGA SuperNOVA 1000 T2 MOBO: ROG Maximus XI Extreme
    CPU: i9-9900k @ 5.0 GHz 4x8GB G.skill Trident Royal ddr4-4000
    SSD: Samsung 960 Pro 512GB PCIe M.2
    EVGA GeForce RTX 3090 FTW3 ULTRA
    Display: Asus PG279Q Windows 10 pro 21H2

     
     
    #10
    mduvall9
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    Re: Need help with precision x1 opens splash screen and then closes Monday, May 16, 2022 9:21 PM (permalink)
    Mmhm
    #11
    mduvall9
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    Re: Need help with precision x1 opens splash screen and then closes Tuesday, May 17, 2022 4:19 AM (permalink)
    I’ll call tech support tomorrow to see if it’s possible that something else is going on but ayayay
    #12
    mduvall9
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    Re: Need help with precision x1 opens splash screen and then closes Tuesday, May 17, 2022 6:03 AM (permalink)
    UPDATE HOLY ****!!!! SO I ENDED UP DOWNLOADING Version 1.1.0.9 for 30 Series ONLY AND IT JUST OPENED LIKE NOTHING I WANNA SCREEAAAAAAAAAAM
    #13
    mduvall9
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    Re: Need help with precision x1 opens splash screen and then closes Tuesday, May 17, 2022 6:14 AM (permalink)
    update 2 ledsync seems to be scuffed itll go to install led sync like superfast then it its like uhoh gotta repair ledsync and it shows in precision but i cant click on the tab
     it wants to decompress LED Sync.msi but then it wants to go to repair it but it doesnt work
    post edited by mduvall9 - Tuesday, May 17, 2022 6:23 AM
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    frantic101
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    Re: Need help with precision x1 opens splash screen and then closes Tuesday, May 17, 2022 11:27 AM (permalink)
    I had a bad experience with ASUS Armoury Crate that forced me to reinstall Windows. Armoury Crate kept getting stuck while installing.  It literally broke Windows 11: I couldn’t system restore or anything.  After looking at some error logs, I suspect that it was conflicting with Precision during the install process.  This thought was further reinforced after I googled ASUS software issues.  Something was conflicting for control or over a process, I have no idea what. 


    I gave up trying to install any ASUS software as I can control my MB’s lights in bios. 
    #15
    BizSAR
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    Re: Need help with precision x1 opens splash screen and then closes Wednesday, May 18, 2022 5:54 PM (permalink)
    mduvall9
    I’ll call tech support tomorrow to see if it’s possible that something else is going on but ayayay

    Did you contact support? 
    Details on how to do that via phone, e-mail, submitting a ticket, etc. are here.

    BizSAR
    EVGA 3090Ti FTW3 Ultra / ZOTAC 4070Ti Trinity OC - ASUS ROG PG279QM
    #16
    mduvall9
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    Re: Need help with precision x1 opens splash screen and then closes Thursday, May 19, 2022 10:21 PM (permalink)
    UPDATE!!!!!!!!!!!!! I finally got it to work!!!!!!!!!!!!!
    Turns out! It had nothing to do with other RGB software but entirely on the version of Precision x1 you install! I didn't contact support but im lazy and just started downloading random versions after i found the last version specifically for 30 series to work. The version that i found to work right out the bat with led control despite not installing led sync is EVGA Precision X1_1.1.5.0 i have no clue why this is and youll probably have to make sure that you go through prior troubleshooting to ensure it but holy cow i can finally rest
    #17
    Sajin
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    Re: Need help with precision x1 opens splash screen and then closes Thursday, May 19, 2022 10:37 PM (permalink)
    👍😎
    #18
    Koithim
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    Re: Need help with precision x1 opens splash screen and then closes Friday, May 20, 2022 2:25 AM (permalink)
    Glad you solved it! 
     
    Cheers!

    CASE: EVGA DG-87 COOL: ASUS Ryujin 360
    PSU: EVGA SuperNOVA 1000 T2 MOBO: ROG Maximus XI Extreme
    CPU: i9-9900k @ 5.0 GHz 4x8GB G.skill Trident Royal ddr4-4000
    SSD: Samsung 960 Pro 512GB PCIe M.2
    EVGA GeForce RTX 3090 FTW3 ULTRA
    Display: Asus PG279Q Windows 10 pro 21H2

     
     
    #19
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