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Mastercard payments still don't work. It's been weeks

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Nash94
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2022/01/12 11:49:30 (permalink)
Do we have an estimate on when mastercard payments will work again. I am trying to extend my warranty for my new card but the transactions are declining and paypal isn't a payment option for warranty extensions only visa/mastercard. Can EVGA generate a paypal invoice in the meantime?. I can't imagine what it be like for other poor souls who get notified their card is available to purchase only to not be able to check out.
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    Boloburn
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    Re: Mastercard payments still don't work. It's been weeks 2022/02/06 00:45:57 (permalink)
    I am in the same boat here. I've emailed EVGA and hope to get an answer on Monday. I'm not sure what to do here.  I had to use a paypal wallet to purchase my 3050 and now I'm unable to buy the extended 5 year warranty.  There is no paypal option, a little frustrated to be honest, this is going on now for 2 months.
    #2
    rjohnson11
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    Re: Mastercard payments still don't work. It's been weeks 2022/02/06 02:14:37 (permalink)
    forwarded to EVGA

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    LFaWolf
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    Re: Mastercard payments still don't work. It's been weeks 2022/02/06 06:55:55 (permalink)
    Hmm, I bought my extended warranty last week with a Mastercard. Are you sure it wasn’t your card declining the transaction? Have you tried another card?


     
    #4
    bavor
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    Re: Mastercard payments still don't work. It's been weeks 2022/02/06 07:00:02 (permalink)
    I don't see how this is relevant specifically to RTX 30 series cards.  Maybe this post needs to be moved elsewhere?
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    Boloburn
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    Re: Mastercard payments still don't work. It's been weeks 2022/02/06 08:09:57 (permalink)
    LFaWolf
    Hmm, I bought my extended warranty last week with a Mastercard. Are you sure it wasn’t your card declining the transaction? Have you tried another card?


    When I called EVGA last Monday, the customer rep told me there were problems with mastercard transactions and told me to go the paypal route.
    #6
    wvumatt
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    Re: Mastercard payments still don't work. It's been weeks 2022/02/06 08:20:59 (permalink)
    Mastercard worked for me last week when I paid for my 3090 step-up. I had to call the card company to make sure they allowed it though (it was declined at first).
    #7
    EVGATech_ChrisB
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    Re: Mastercard payments still don't work. It's been weeks 2022/02/07 11:28:31 (permalink)
    Dear Boloburn,
     
    I can confirm that our credit card processing system is working as it should at this time.  I have looked into the cause of your concern and I can confirm that it is the credit card company or bank is declining your requests.  I recommend to contact them and please do not hesitate to email me directly at cbencivenga@evga.com if you should need further support.
     
    Boloburn
    I am in the same boat here. I've emailed EVGA and hope to get an answer on Monday. I'm not sure what to do here.  I had to use a paypal wallet to purchase my 3050 and now I'm unable to buy the extended 5 year warranty.  There is no paypal option, a little frustrated to be honest, this is going on now for 2 months.







    #8
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