Fourzero
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Hey EVGA. I just registered the card before the 14 day period and it says no step up allowed. Could use some help with this edit title by Cool GTX added Resolved -
post edited by Cool GTX - 2021/03/13 10:28:27
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the_Scarlet_one
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Re: Step up not allowed issue
2021/02/27 16:47:07
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You may be using the wrong website for your region. If you are outside of the US, use the appropriate website, like EU.EVGA.com, and try again.
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Fourzero
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Re: Step up not allowed issue
2021/02/27 17:01:51
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I just checked to be sure and it's definitely on the EU site (I'm from EU)
It says I have 79 days to start the step up but below that it says not allowed. I can see the 3 year warranty etc. Was browsing here a bit and noticed people had the same issue. An EVGA employee fixed it for them so I'm hoping mine can be looked at as well.
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EVGATech_PeterN
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Re: Step up not allowed issue
2021/02/27 19:21:29
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Hi Fourzero, I am sorry your not able to Step Up right away. Please start a support ticket, and include a picture of the GPU itself, please make sure the Serial number on the GPU is clearly visible. Next, please attach the full invoice to your support ticket. https://eu.evga.com/support/support.asp Regards, Peter N
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Fourzero
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Re: Step up not allowed issue
2021/02/27 20:01:44
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EVGATech_PeterN
Hi Fourzero,
I am sorry your not able to Step Up right away. Please start a support ticket, and include a picture of the GPU itself, please make sure the Serial number on the GPU is clearly visible. Next, please attach the full invoice to your support ticket.
Regards,
Peter N
Hey, thank you for the answer. I just submitted everything that you mentioned here.
post edited by Fourzero - 2021/02/27 22:09:30
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Fourzero
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Re: Step up not allowed issue
2021/03/04 04:54:49
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EVGATech_PeterN
Hi Fourzero,
I am sorry your not able to Step Up right away. Please start a support ticket, and include a picture of the GPU itself, please make sure the Serial number on the GPU is clearly visible. Next, please attach the full invoice to your support ticket.
Regards,
Peter N
Hi again. I'm being told that the card has been registered before me. The card was brand new / sealed and I have all the documents that prove that I am the owner of it. If the card had been opened, I would've returned it. Can also send ID + picture of me to prove my identity. If somebody has ordered this card, used the serial number on the box, registered it and then returned it - that's not exactly my problem or fault and the people who sold this card to me (a shop from your "Where to buy" list) should be contacted by EVGA. I understand getting results like this from Ebay, but this was purchased from a store that works with you. Also, why are serial numbers on the box? This is the only reason this has happened in the first place. Now I can't step-up... for no fault of my own. The only reason I bought this card (EVGA) is because of the Step-Up since I need a 3090 (which I can't find here) for anything less than 2500+++ EUR.
post edited by Fourzero - 2021/03/04 05:22:56
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aka_STEVE_b
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Re: Step up not allowed issue
2021/03/04 12:31:11
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Keep emailing them. I hope it gets sorted out for you .
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Cool GTX
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Re: Step up not allowed issue
2021/03/04 13:28:00
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I'd contact the place of purchase, especially if the GPU was not sold as an "open box" item
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Fourzero
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Re: Step up not allowed issue
2021/03/04 14:34:32
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I've emailed them, but tomorrow I'll contact them via phone. The item was sealed, brand new, pre-ordered back in December for MSRP. If it was open box I would've declined it because of situations like the one I'm in right now.
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Fourzero
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Re: Resolved - Step up not allowed issue
2021/03/07 20:48:27
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MVP Jacob took a look at it after asking on Twitter and fixed it. Didn't have to deal with the store at all. Joined the queue. Pretty happy with the quick fix :) Thought I'd update this.
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Cool GTX
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Re: Resolved - Step up not allowed issue
2021/03/13 10:27:54
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Fourzero
MVP Jacob took a look at it after asking on Twitter and fixed it. Didn't have to deal with the store at all. Joined the queue. Pretty happy with the quick fix :) Thought I'd update this.
Great I'll add Resolved to the Title
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