Yesterday, I had to file an RMA on a faulty GPU.
This is my third RMA this year.
My first card was a 1070 FTW edition that failed and started smoking, fortunately, the warranty covered this issue and you guys sent me back a 2070 black in it's place. I'm really grateful for that, it made my week. However, the card failed within a month and a half, constantly crashing after a few minutes playing games. I called and started another RMA process, sent it in, and had to wait a few weeks for the card to be shipped out. (This was due to covid, so this isn't your fault, but man this pandemic is adding insult to injury) I got it, it was a step up from the 2070 you sent the first time (From a black edition to the next one up, it's the small things). Last weekend, the whole process started again. Faulty gpu, crashing games. I took the computer to a shop because I didn't even consider for a second that the GPU was faulty a second time. He pulled it out, was able to get the computer to run for 4 minutes without blue screening, even managed to play WoW with just the intergrated graphics from the CPU. Just in add extra context, I know that it's the GPU that's faulty for a second time because in between all this time, I have replaced the MOBO, PSU, Hard Drive, Added RAM, took away the old RAM, and still had all of these issue. I have literally replaced everything except the case and the fans at this point.
I love you guys. Your customer service is the best I've had with any company ever, not just computers. However, I think your cards that are refurbished have some issues. It's happened to me twice, and you can very easily google more instances of this, as well as seeing it on reddit. I don't hate you guys, but man it's gonna be hard for me to buy another GPU from you.
However, I will buy PSUs, those kick ass.