Hello Daimos84, 
 
I am sorry to hear about your RMA troubles, I will be sending an email shortly about this situation so that I can help you get this taken care of. 
 
-Jose C. 

Thank you for response. The box came in good condition. Guys, i can understand all, - all delays, situation in world, simply accidents, travelling post troubles without affecting the packaging...but i see other topics with bad rma cards sent...so i am not alone with such situation?! It s about testing. Hope on fast help, and serious reaction, good gpu next time - without any problem...

daimos84
A month i ve recieved bad rma, still waiting approval for new one....

Evga is broken...for me

Wrote to support again and suddenly had approved rma...awesome...

   

oakley999

daimos84
A month i ve recieved bad rma, still waiting approval for new one....

Evga is broken...for me

Wrote to support again and suddenly had approved rma...awesome...

Was it ever fixed? Did you get any resolution?

Due to very long support reaction(again), the package is only on the way to rma dept...The only usefull thing i learned from communication with support are: 1. i am not original owner(but i could ask him to communicate - just don't want, invoice is loaded), and they can't do advanced rma(as i asked to send before they get this one card back) - it's ok 2. it's their fault, that rma card is bad, but i didn't heard anything  about it - about post and customs payments i have second time, time, warranty time of card, that is ending next month...Also they mentioned, that original card, that they had got first time, has no problems - "tested ok" in their rma base, but it had 3 different problems, that i described and recorded on video(gpu problems, not my computer or other pc component -artifacting in games, defective fan and not a problem at all but coil whine)...Now i even don't know, what to expect. I am sure, that the card is problematic, everyone can see video, and also it was very hot(didn't try to do anything with cooling system, didn't see temperature, only saw factory frequency  with very modest boost for such card, and artifacts in 3d mark tests, as i thought, that such artifacts are enough even forgot to watch, tried in other pc), the most important thing - it had such problems right from rma box....still don't understand what they were doing in dept -2weeks it was there(when i ve rejected to get it due to changed weight), that had not noticed such things...painful and annoying, but now i simply don't understand, how i can make them to send me good rma...waiting...nothing good in mind

Wait so you send a card to them for RMA, they send you one back and it doesnt work and now they are saying you were not the original owner of the RMA card and can you contact the owner?
 
If so thats an absolute joke, sure you may not be the original owner of the RMA card because from what I understand RMA cards can be Refurbs, you would never have the contact details for the original owner only EVGA would know that plus if they sent you an RMA once they have already aknowledged your right to a replacement of your original card so surely need to honor that and get you a working card in a resaonable timeframe. Nearly 2 months on from reciving the faulty RMA card its not acceptable for response times. 

ah ok I miss understood and thought they were asking you for proof of ownership from the original owner of the faulty RMA card.
 
Still the response times are awful, if my card ever dies and I had to RMA it I would not want to be without my rig for months like this. I bought EVGA because of their outstanding reputation on warrenty because I wanted to know if something went wrong that was not my fault that it would be put right. 
 
If as you say this is a problem perhaps something needs to be done at the EU RMA center, what is the testing prodecure on cards before they are marked good for RMA, perhaps they are not being tested properly. As a customer if I get a replacement card from the manufacturer that then id fully expect it to be perfect in that you have tested it fully it works exactly as it should before its shipped out. If the manufacturer of a card can not test it properly that is very worrying. Perhaps its some for a process review by the EVGA management. Perhaps look at how many faulty RMA cards are being sent out and having to be shipped back, work out the percetage. Then make improvements to your testing of hardware before its shipped (longer more comprehensive testing is clearly called for), then once the changes are made measure the faulty RMA returns percentage again to measure your sucess, then start all over again in a cycle of continual improvement. 
 
Fingers crossed for you getting your next RMA soon and that it works well. 

And again - status "Preparing to Ship Product", it has arrived on 12 of june, status got on tuesday. Wrote to support on friday, asked about tests and status - they answered, that the replacement should be shipped on that day. No word, what i am worried about. Also they didn't answer, should i get email, when it is shipped..."We apologise for any inconvenience".. Is it so necessary to control the movement from my side? Again lie as with count stocks?! Can't understand, what happened to evga service this year.

Wrote to Jose Calderon, he gave me tracking - the package has been shipped for 5days, but i can't know it - there was no letter, and profile still shows "preparing..."Hope, all will be fine

Hello, kids! Another one series of our show! Here we are - they sent me a package with full cost of new product, when it had been in stock!...Last time they sent me an invoice with 400e in it, and now - 1250!!! What i should think? What arguments did they have at all to indicate such a sum? What words should i use for it? Have a notice from customs for 200e to get  this package! ! Already has wasted for warranty about 100e, almost because of EVGA service fault, and now +200 for warranty!!! I want to ask - why they mentioned full price of new product in invoice, while it is used, refurbished, out of stock, mentioned 400 in last time??? Also i want them to write in invoice less cost! Some times!!! Why they wrote 400 last time and now 1250???!!! I rejected this shipment, and it is going back, as i can't pay such money for warranty! I could pay this and forget about this story and evga as serious company, but i can't be sure, that even with lost 300e at all, i will have normal replacement, as they had send bad last one !!
I simply want working adequate in performance card for already half of year!! Also want to write, that i ll never buy evga product!
Ps also again change of weight - from 5kg to 2.43...
Don't want this topic to be deleted, i see other unsolved problems with eu support, and see, that this topic thread clears in time

And later today i have got a letter(orly?), that evga had shipped my replacement. There wa a notice, that it had been shipped by UPS, but it is not true too!

So the package is on the way back to the evga gmbh