I am an owner of a brand new EVGA Nu Audio Pro 7.1 card. I just got it today. I can't even get sound out of this card. I get the same "init error" on start up. I was listening to music for a couple hours. All of a sudden I lost sound. I ended up rebooting, and since then, I get no sound, and just the same damn error. I have uninstalled and reinstalled the driver 6 times. After every reboot, I get nothing but the same init error 0x0001. After paying 380 Canadian for this card, I am pissed right off. What is wrong with your drivers, EVGA ? I am going to be asking for a refund, including the money I had to pay UPS for their outrageous fees. This is bloody ridiculous.

What OS are you using ... details ?
 
Could your OS or security setting be part of the issue ? (blocking some file / driver)
 
Did you turn Windows 10 Fast Startup OFF, when upgrading drivers, firmware or hardware 
 
 
 
you may Need to "Allow an App through Controlled folder access"
 
When installing ... expect several security alerts to be generated in Windows 10 ... "blocked program" ... you need to: check "Windows Security"
 
"Allow an App through Controlled folder access"
 
 
Handy step by step how to:   Add or Remove Allowed Apps for Controlled Folder Access
 

Also --> check the: "Recently blocked apps" ---> if you noticed a Security pop-up during the Software's install
 
 
Any Errors showing in Device Manager ?
 

It is not an issue with my system. It is an issue with the card/drivers.

We are looking into this, will update shortly.

I already did both of these, and neither get this card working.

DannyW75
It is not an issue with my system. It is an issue with the card/drivers.

No one is questioning the capabilities of your system. Providing this kind of information to the developers can be helpful to narrow down the problem, because chances are their test systems differ from yours.

DannyW75
Ryzen 7 3800X
Corsair DDR4 3466 32GB
Asrock X470 Taichi
Asus STRIX OC GTX 1080 Ti
EVGA 850 Watt G2 Power Supply
 

I am also running an X470 Taichi. What bios are you running?

Edited

DannyW75
 I am completely fed up. The forum is full of people complaining about the same issues.

 
 
Really ?  "full of people complaining about the same issues"
 
Links please
 
 

DannyW75
BIOS 3.78, but again, this is not an issue with my PC. The sound card, or drivers for it, are the problem.

Probably you mean beta bios 3.77. Which is interesting because I'm running bios 3.60. Given we are both having problems, that rules out your problem arising from the combination of the beta bios and the audio card, and my problem arising from the older bios and the audio card.
 
FWIW, if you are going to be running a home-built PC sometimes problems of this nature arise, especially with revision 1.0 products. The Windows kernel is pretty stable but most vendor drivers are far from perfect, and incompatibilities pop up from time to time. (Because vendor drivers are often poor, it explains why Linux is so demanding about the inclusion of drivers into its kernel. If they're not up to scratch, they're not included in the mainline kernel.)
 
Inevitable incompatibilities are also why system integrators like Puget exist, because they test everything first before they sell it to you. But have you seen how much they charge? They charge a LOT (a really substantial premium), but their systems are solid and they support them so you don't need to mess about with stuff like the problems you are having with the card.

Over the last few hours, I have reinstalled Windows, and am now putting everything back in. On a fresh install, the drivers actually install completely for the card. However, the card still does not work and has no sound. It appears that the entire analog section of the card is faulty. There is no sound from speakers or headphones, none. I called EVGA, and was immediately given an RMA number, as I proved the card is defective. In a couple days, I assume after Christmas, I will have a return shipping label to send it back for a replacement.
 

DannyW75
No, I have BIOS 3.78. You can find it online, or ask a higher up rep at Asrock for it. They will email you a link for the download. Also, I do tech work for a living. I am fully aware that problems can and will arise at times.

Oh I didn't realize that about the newer Asrock bios. Strange that they hide it like that. 
 
FWIW Asus also has serious problems with their sound card drivers, as evidenced by the big screw up identified by Amir Majidimehr at Audio Science Review: https://www.audiosciencereview.com/forum/index.php?threads/review-and-measurements-of-asus-xonar-u7-mkii-adc-dac-hp.8165/

 
It doesn't cause blue screens like I'm seeing but it sure does cast serious doubt on their QA processes. Asus have not yet fixed it!

I was told over the phone that I would be emailed a paid return shipping label, so I would not have to pay for shipping the item back. I have now received an email stating that my RMA is accepted, but I have to pay for the shipping. So I was lied to by the customer service rep. I am not amused, and I am not paying for it to be shipped back.

DannyW75
I was told over the phone that I would be emailed a paid return shipping label, so I would not have to pay for shipping the item back. I have now received an email stating that my RMA is accepted, but I have to pay for the shipping. So I was lied to by the customer service rep. I am not amused, and I am not paying for it to be shipped back.

I also have to pay.

Jb1234
Would a bios update fix the popping when powering on my pc ?

We're currently looking into this issue.