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Need a bit of advice about PSU issue:

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skylordrobert
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2018/09/08 08:10:31 (permalink)
So back in June i purchased an EVGA Supernova 650 Watt power supply. I never opened it due to the fact that it was for a build that I was buying parts for. Yesterday (9/8/18) I went ahead and opened it up since i have recently acquired all them parts for my new computer and am getting ready to assemble it. However, I notice the 6+2 pin cable (for the graphics card) was not in the box. I purchased it new from Amazon. I am kinda new to online customer service issues and am wanting to know how to proceed. I have bought numerous EVGA products before with no issues so I have really never had to do this before. Any advice would be appreciated.

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OS: Windows 10 Pro x64 | MOBO: MSI Tomahawk B350 | CPU: AMD Ryzen 7 1700 | RAM: HyperX Fury 16GB (2 x 8GB) DDR-4 | Graphics: GeForce GTX 1060 3GB | Storage: 120GB SSD + 2TB HDD

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    Cool GTX
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    Re: Need a bit of advice about PSU issue: 2018/09/08 09:08:34 (permalink)
    Welcome to the EVGA Forums
     
    Register the product "Service" tab top of screen - pull down - Under "Service" select "Product Registration"
     
    then Contact  Customer Service @ EVGA
     
    https://www.evga.com/about/contactus/
     

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

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    _JoseR
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    Re: Need a bit of advice about PSU issue: 2018/09/08 22:45:42 (permalink)
    skylordrobert
    So back in June i purchased an EVGA Supernova 650 Watt power supply. I never opened it due to the fact that it was for a build that I was buying parts for. Yesterday (9/8/18) I went ahead and opened it up since i have recently acquired all them parts for my new computer and am getting ready to assemble it. However, I notice the 6+2 pin cable (for the graphics card) was not in the box. I purchased it new from Amazon. I am kinda new to online customer service issues and am wanting to know how to proceed. I have bought numerous EVGA products before with no issues so I have really never had to do this before. Any advice would be appreciated.




    I will email you directly to assist you with that missing cable. 
    #3
    skylordrobert
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    Re: Need a bit of advice about PSU issue: 2018/09/11 08:12:03 (permalink)
    EVGATech_JoseR
    skylordrobert
    So back in June i purchased an EVGA Supernova 650 Watt power supply. I never opened it due to the fact that it was for a build that I was buying parts for. Yesterday (9/8/18) I went ahead and opened it up since i have recently acquired all them parts for my new computer and am getting ready to assemble it. However, I notice the 6+2 pin cable (for the graphics card) was not in the box. I purchased it new from Amazon. I am kinda new to online customer service issues and am wanting to know how to proceed. I have bought numerous EVGA products before with no issues so I have really never had to do this before. Any advice would be appreciated.




    I will email you directly to assist you with that missing cable. 





    thank you so much

    Gaming Rig:
    OS: Windows 10 Pro x64 | MOBO: MSI Tomahawk B350 | CPU: AMD Ryzen 7 1700 | RAM: HyperX Fury 16GB (2 x 8GB) DDR-4 | Graphics: GeForce GTX 1060 3GB | Storage: 120GB SSD + 2TB HDD

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    Cool GTX
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    Re: Need a bit of advice about PSU issue: 2018/09/11 08:30:41 (permalink)
    looks like it will be resolved quickly

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

    I am a Volunteer Moderator - not an EVGA employee

     https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

    RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


    #5
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