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RMA in evelope

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montiebhoy
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2018/07/26 14:46:52 (permalink)
I sent my card, wrapped in bubble wrap, inside the original box (also wrapped in bubble wrap) but I put the box inside a padded envelope. Now after reading another set of shipping rules I'm worried they won't even open it.
I doubt there is any way it could be damaged with the way it was packed and probably less likely than inside just a cardboard box.
Does anyone know if they're likely to accept or reject it?
#1

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    EVGATech_AdamB
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    Re: RMA in evelope 2018/07/26 14:50:55 (permalink)
    If anything arrives inside of a padded envelope, it is immediately rejected by our RMA team. It doesn't matter if there is a box inside of the envelope or not, if we are sent anything inside of a envelope for RMA, it is declined and sent back to the customer.

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    #2
    montiebhoy
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    Re: RMA in evelope 2018/07/26 14:56:48 (permalink)
    I had a feeling that would be the case.
    Will I be able to request a new RMA and is it likely to be accepted?
    Thanks.
    #3
    the_Scarlet_one
    formerly Scarlet-tech
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    Re: RMA in evelope 2018/07/26 14:57:58 (permalink)
    Yep, you can request a new RMA. If it arrives back soon enough, you may be able to use the same RMA.


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    #4
    EVGATech_AdamB
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    Re: RMA in evelope 2018/07/26 14:59:30 (permalink)
    If the RMA is declined you cannot use the same RMA information. But, yes, you can submit for a new RMA request once you receive the product back.

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    montiebhoy
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    Re: RMA in evelope 2018/07/27 10:14:32 (permalink)
    I received an email saying my RMA had been shipped and completed.
    Does this mean it has been accepted or could it still have been rejected and theyre sending my unopened parcel back?
    I haven't received anything saying it was rejected.
    #6
    EVGATech_AdamB
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    Re: RMA in evelope 2018/07/27 10:49:11 (permalink)
    I will be sending you an e-mail to follow up about your RMA. Please check your inbox shortly.

    Like our service? Please provide feedback for us at the link HERE. 
    #7
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