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AnsweredRMA shipping question

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JShamray
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2017/09/11 13:53:59 (permalink)
I have rma #5421170825065960 for my 970SSC. I have sent in the card, and EVGA has it shown as received on 9-1-2017. The issue I have is that the shipping out status is still shown as pending. According to the email sent when I opened the rma the replacement card should ship between 1-3 days after receiving my card. This would put the latest to ship it at Thursday, 9-7-2017. My question is has it shipped yet, and if not why, or has the info just not been updated on your website. Thanks for any info.
 
Jim                          
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    EVGATech_AdamB
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    Re: RMA shipping question 2017/09/11 14:35:21 (permalink) ☼ Best Answerby JShamray 2017/09/11 15:16:44
    Hello and welcome to the forums! I have looked into your RMA request and see that your request is currently processing. We are currently a little impacted with RMA requests but are working as quickly as possible to ship out your replacement graphics card. Your replacement has already been assigned with a new serial number, so it should ship out soon. Once it ships you will receive an e-mail with a tracking number to follow the delivery status of your package. We apologize for any delays.

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    JShamray
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    Re: RMA shipping question 2017/09/11 15:16:41 (permalink)
    Thanks for the update.
     
    Jim
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