deals
New Member
- Total Posts : 38
- Reward points : 0
- Joined: 2013/04/04 02:37:03
- Status: offline
- Ribbons : 1
So I've been trying to raise a ticket on http://eu.evga.com/support/question.asp (and the US version on www.evga.com) since yesterday but keep getting the following error: EU: There has been an error while requesting your page, and our team has been notified. The request from xxx.xxx.xxx.x at 2016-06-01 15:25:41 GMT for the URL /support/question.asp cannot be served due to error 158 on the host eu.evga.com. US: There has been an error while requesting your page, and our team has been notified. The request from xxx.xxx.xxx.x at 2016-06-01 14:58:32 GMT for the URL /support/ticket/errorpage.htm cannot be served due to error 17 on the host www.evga.com. Tried this from work and from home so it's unlikely a problem my end. Little help? Regards, J EDIT: It is because I'm raising a ticket against an RMA'd product?
post edited by deals - 2016/06/01 12:16:14
|
GarrettL
EVGA Alumni
- Total Posts : 157
- Reward points : 0
- Joined: 2016/01/28 13:57:05
- Location: 37.176828, -116.046152
- Status: offline
- Ribbons : 1
Re: Unable to raise new Tech Support Ticket due to website error
2016/06/01 13:04:06
(permalink)
Sorry that the site is giving you issues, we've been doing a lot of work on it lately. If you still need to contact us (assuming you haven't gotten a hold of us in the last few hours), feel free to email us at support@evga.com for US Support or eusupport@evga.com for EU Support and we can try to assist you there, just make sure to include your SN in case you're not emailing from the same address that is on your account. If you can include a screenshot of the issue we can forward it to IT so that they can address the issue with the site directly. In case you haven't tried already, clearing your cookies and cache (sometimes even testing with another browser) helps sometimes.
|
deals
New Member
- Total Posts : 38
- Reward points : 0
- Joined: 2013/04/04 02:37:03
- Status: offline
- Ribbons : 1
Re: Unable to raise new Tech Support Ticket due to website error
2016/06/01 13:50:51
(permalink)
Thanks, email sent as suggested. Not much point sending a screenshot with the error text I already included though it there? It'd just be the text above below a pic of two VLC style traffic cones, one wearing a yellow hard-hat...
|
GarrettL
EVGA Alumni
- Total Posts : 157
- Reward points : 0
- Joined: 2016/01/28 13:57:05
- Location: 37.176828, -116.046152
- Status: offline
- Ribbons : 1
Re: Unable to raise new Tech Support Ticket due to website error
2016/06/01 14:11:42
(permalink)
deals Not much point sending a screenshot with the error text I already included though it there? It'd just be the text above below a pic of two VLC style traffic cones, one wearing a yellow hard-hat...
True, but there are a few different error screens so it might be helpful for them to see it as well as read it. In any case, thanks for the info (and hopefully we'll get that taken care of ASAP)
|
deals
New Member
- Total Posts : 38
- Reward points : 0
- Joined: 2013/04/04 02:37:03
- Status: offline
- Ribbons : 1
Re: Unable to raise new Tech Support Ticket due to website error
2016/06/01 14:19:53
(permalink)
|
GarrettL
EVGA Alumni
- Total Posts : 157
- Reward points : 0
- Joined: 2016/01/28 13:57:05
- Location: 37.176828, -116.046152
- Status: offline
- Ribbons : 1
Re: Unable to raise new Tech Support Ticket due to website error
2016/06/01 14:41:18
(permalink)
It looks like it was a .png and our mail server only accepts .jpg so it was rejected. At this point, don't worry about it as I went ahead and notified them of the issue and forwarded the one you posted here. Sorry for the trouble, but EU Support should be getting in contact with you about the issue with your card soon.
|
ZBzbzb
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2014/01/01 16:12:16
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2016/06/06 06:30:59
(permalink)
Yeah, I have the same problem... lol why'd you scribble out your IP? It's not like anyone can do to you if all they know is your IP.....
post edited by rjohnson11 - 2016/06/06 06:39:51
|
rjohnson11
EVGA Forum Moderator
- Total Posts : 102315
- Reward points : 0
- Joined: 2004/10/05 12:44:35
- Location: Netherlands
- Status: online
- Ribbons : 84
Re: Unable to raise new Tech Support Ticket due to website error
2016/06/06 06:40:50
(permalink)
I had this same issue until I cleared my internet temp files. If you get the same error again please give me the exact link again.
|
mikohanzo
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2015/10/30 14:58:15
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2016/06/06 12:23:42
(permalink)
I am currently having the same issue as well. I tried different browsers but my new ticket just won't make it through. Clearing temporary files unfortunately did not work either. Heads up! Email coming to . I need a ticket to get up for possible RMA as well.
|
ReaverSaber
New Member
- Total Posts : 22
- Reward points : 0
- Joined: 2016/06/08 13:08:14
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2016/06/11 03:10:02
(permalink)
It's still happening now on the EU site as well. Need to get my RMA sorted as I'm still within my 30 day warranty of my 1080 to get a new one.
|
evolove34
iCX Member
- Total Posts : 294
- Reward points : 0
- Joined: 2008/10/05 21:04:33
- Location: California
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2016/06/13 19:03:04
(permalink)
Same issue here. I just now tried to submit a ticket for my 960. Completely starting over seemed to help. but trying to view the history under the card breaks it again.
|
Zoddel
New Member
- Total Posts : 4
- Reward points : 0
- Joined: 2016/07/23 04:33:01
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2016/08/01 02:45:54
(permalink)
Same Issue. Need to make a RMA ...
There has been an error while requesting your page, and our team has been notified.The request from 87.159.184.209 at 2016-08-01 09:43:46 GMT for the URL /support/guestregister.asp cannot be served due to error 154 on the host de.evga.com.
|
Tech_RayH
SSC Member
- Total Posts : 834
- Reward points : 0
- Joined: 2016/05/13 10:03:33
- Status: offline
- Ribbons : 7
Re: Unable to raise new Tech Support Ticket due to website error
2016/08/01 07:21:09
(permalink)
Zoddel Same Issue. Need to make a RMA ...
If you keep having that issue, you can reach out to us directly at SupportEU@EVGA.com or +49 (0) 8918-904911, and we can help you to get the RMA submitted.
...an untrammeled flow of words in an open forum. - Adlai E. Stevenson
|
Zoddel
New Member
- Total Posts : 4
- Reward points : 0
- Joined: 2016/07/23 04:33:01
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2016/08/13 00:26:58
(permalink)
Telefphonsupport helped me to submit the RMA. Now i got a RMA-Card BUT need to RMA this one as well. Extreme Noise-Problems. Website for a RMA down AGAIN ! So i cant submit the RMA BEFORE i go in holidays ... -> SO again i ahve a card i ahve to RMA in my worktime, and ahve to lend a laptop to work the week. AGAIN !!! Rly ... that is my 2nd Card i have to RMA instantly after i just got it ... That means 2 weeks without a card and 2 weeks where i have to lend a laptop to do my work. Im more then pissed atm ...
|
benowen77
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 2007/05/18 00:15:22
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2016/10/01 19:12:23
(permalink)
I am having this problem too. In Chrome, I get the error 17 message. If I try in Edge, I get redirected to a page that says "You cannot enter more than 2000 characters onto the text box area...." My ticket was 1200 or so characters. I whittled it down to 636 characters and I still get the same message. My fans on my GTX 1080 FTW aren't spinning anymore, and I really need help. What can I do? Thanks. EDIT: I am using the support email address earlier in the thread, so hopefully that will help... but it would be awesome if the ticket system worked! :) EDIT 2: Got a very fast response from a real person using the support email, despite it being a Saturday night. EVGA is the best.
post edited by benowen77 - 2016/10/01 20:17:08
|
cobovo
New Member
- Total Posts : 19
- Reward points : 0
- Joined: 2012/02/07 01:21:12
- Location: Kiev, Ukraine
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2016/12/12 22:29:43
(permalink)
Guys has the same problem. Can't confirmed the RMA for PSU.
|
rjohnson11
EVGA Forum Moderator
- Total Posts : 102315
- Reward points : 0
- Joined: 2004/10/05 12:44:35
- Location: Netherlands
- Status: online
- Ribbons : 84
Re: Unable to raise new Tech Support Ticket due to website error
2016/12/12 22:42:37
(permalink)
cobovo Guys has the same problem. Can't confirmed the RMA for PSU.
I have forwarded your concern to EVGA
|
cobovo
New Member
- Total Posts : 19
- Reward points : 0
- Joined: 2012/02/07 01:21:12
- Location: Kiev, Ukraine
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2016/12/12 23:21:46
(permalink)
rjohnson11
I have forwarded your concern to EVGA
Fantastic! Several second ago get RMA number. Thank you. Evga is the BEST!
|
EVGATech_DavidR
EVGA Tech Support
- Total Posts : 318
- Reward points : 0
- Joined: 2015/10/07 09:12:51
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2016/12/12 23:37:14
(permalink)
cobovo Fantastic! Several second ago get RMA number. Thank you. Evga is the BEST! Hello Cobovo, I have sent you a direct email about the RMA. Please respond to that, so we can be sure that all of the information is correct. Thank You.
|
,aaron
New Member
- Total Posts : 2
- Reward points : 0
- Joined: 2016/07/11 19:06:57
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2017/05/25 20:28:08
(permalink)
This is STILL happening, a year later
Attached Image(s)
|
NikoNNNNN
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2016/09/08 16:40:01
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2017/05/31 20:31:42
(permalink)
I'm having the same problem, someone could help me, I'm from Brazil, I already sent an email to everyone at EVGA, nobody returns ...
|
ReagentX
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2017/06/21 23:01:32
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2017/06/22 00:38:24
(permalink)
This is still happening for me. Cannot process an RMA...
|
Bluegills
New Member
- Total Posts : 2
- Reward points : 0
- Joined: 2018/01/05 19:03:16
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2018/01/07 19:04:22
(permalink)
Currently happening on the AU Tech support site, error 154's.
|
senneville53
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2014/10/27 02:35:39
- Status: offline
- Ribbons : 0
Re: Unable to raise new Tech Support Ticket due to website error
2018/04/07 06:01:36
(permalink)
I am having the error 17 problem as well,i contacted by email and hope to get in contact soon . Thx Robert
|
rjohnson11
EVGA Forum Moderator
- Total Posts : 102315
- Reward points : 0
- Joined: 2004/10/05 12:44:35
- Location: Netherlands
- Status: online
- Ribbons : 84
Re: Unable to raise new Tech Support Ticket due to website error
2018/04/07 06:23:40
(permalink)
If you are having issues attempting to make an RMA I will contact EVGA. You need to let me know which country you are located in.
|
rjohnson11
EVGA Forum Moderator
- Total Posts : 102315
- Reward points : 0
- Joined: 2004/10/05 12:44:35
- Location: Netherlands
- Status: online
- Ribbons : 84
Re: Unable to raise new Tech Support Ticket due to website error
2018/04/07 06:38:34
(permalink)
Please keep in mind this is an old forum thread. When these problems arise please make a new forum thread.
|
JacobB
SSC Member
- Total Posts : 522
- Reward points : 0
- Joined: 2018/01/15 17:45:23
- Location: Brea, CA
- Status: offline
- Ribbons : 3
Re: Unable to raise new Tech Support Ticket due to website error
2018/04/07 11:12:33
(permalink)
senneville53 I am having the error 17 problem as well,i contacted by email and hope to get in contact soon . Thx Robert
Hello, I have responded to your email to get the RMA process moving forward. Please look for this in your inbox. If you have any questions, please feel free to contact us via email or by phone at 1.888.881.3842. Our customer support office is open 24 hours a day, 7 days week.
|