NickNasc
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Thursday, January 07, 2016 8:48 PM
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OK So I had to RMA my 780 Classy. They Sent me a 780 TI Classy was happy with that of course. A little bit up an upgrade to make up for the hassle ... But when I installed it and ran a GPUZ it comes up exactly like a Regular 780 Classy ... Did they send me a rebuild that couldn't handle the TI clocking? .gif) .gif)
post edited by NickNasc - Thursday, January 07, 2016 8:51 PM
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Sajin
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 9:22 PM
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Looks like they sent you another 780 classy. Why do you think they sent you a 780 ti classy?
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BF3PRO
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 9:24 PM
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Do a fresh install of the drivers see if that helps, as sajin asked... Why did you think they sent a ti?
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NickNasc
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 9:33 PM
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BF3PRO
Do a fresh install of the drivers see if that helps, as sajin asked... Why did you think they sent a ti?
Because it says 780 TI Classified all over it : )
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Sajin
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 9:34 PM
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NickNasc
BF3PRO
Do a fresh install of the drivers see if that helps, as sajin asked... Why did you think they sent a ti?
Because it says 780 TI Classified all over it : )
Maybe they put on the wrong cooler?
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Sajin
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 9:34 PM
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BF3PRO
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 9:35 PM
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Pictures please, it will help with customer support as well...
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Cool GTX
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 9:39 PM
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Sajin
NickNasc
BF3PRO
Do a fresh install of the drivers see if that helps, as sajin asked... Why did you think they sent a ti?
Because it says 780 TI Classified all over it : )
Maybe they put on the wrong cooler?
What is the EVGA part number on your serial number sticker?
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Zuhl3156
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 9:45 PM
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Sajin
Maybe they put on the wrong cooler?
That would be wicked. That actually qualifies as cruel and unusual punishment. This poor member is going to require years of therapy. I smell a lawsuit. 
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the_Scarlet_one
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 9:52 PM
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Zuhl3156
Sajin
Maybe they put on the wrong cooler?
That would be wicked. That actually qualifies as cruel and unusual punishment. This poor member is going to require years of therapy. I smell a lawsuit.
You sir, and your three post rule... lol. Removed the other two copies for you. I wonder what happened when they went to ship the card. I could easily see overlooking the ti on the cooler. It is just a sticker in the end.
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NickNasc
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:07 PM
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BF3PRO
Pictures please, it will help with customer support as well...
OK so the sticker is now under the Plate I installed back on the card and the card is back in the machine. Regardless , If they are so messed up to be using the wrong parts I don't want this FrankinCard made up with what ever was laying around! I will post a pic of the side see it now in the original post above.
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Sajin
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:08 PM
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NickNasc
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:09 PM
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Scarlet-Tech
Zuhl3156
Sajin
Maybe they put on the wrong cooler?
That would be wicked. That actually qualifies as cruel and unusual punishment. This poor member is going to require years of therapy. I smell a lawsuit.
You sir, and your three post rule... lol. Removed the other two copies for you.
I wonder what happened when they went to ship the card. I could easily see overlooking the ti on the cooler. It is just a sticker in the end.
No it is on Three parts of the card... Three different times .. both sides and the top.
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BF3PRO
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:10 PM
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Hmmm... Does the serial number sticker match the part number of a ti classy? The sticker should be as you said on the pcb under the backplate. I'd call evga, or email them. Also, try a clean install of the drivers.
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Sajin
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:11 PM
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So wrong cooler & backplate. 
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NickNasc
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:23 PM
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Sajin
So wrong cooler & backplate.
not sure the purpose of this post.... It was MY Backplate that I took from my correctly marked 780 Classy that is installed now. Dismissing the wrong parts being used on such a Premium product seems a bit crass. It does nothing to make me feel confident that this replacement doesnt have any other issues that I do not know about yet. Would anyone feel confident with a Mercedes that had a HONDA hood ornament sent to them from the factory? So now I have to uninstall the card , remove the plate to see the Serial number of the card to confirm that they screwed up putting my replacement together? FULL DISCLOSURE I was already kind of pissed when they made me use twice as much on my card as collateral as i could BUY a 780 Classy for now but I did it anyway... and now this. I was feeling a LITTLE better about that until this Mind game
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EVGA_James
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:26 PM
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Hello NickNasc, I do apologize for any inconveniences or confusion. To further assist you would you please email your RMA number to Support@evga.com along with several pictures of the video card front and back, a close up of the serial number sticker, and also a close up of the serial number sticker that is located on the back of the brown product box that the card was packaged in. Once we receive the images we can then forward this to our RMD department manager for further review and clarification. Regards,
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Hillguy
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:31 PM
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I've seen many times in the forum where a card is an SC in a vanilla wrapper which is always a bonus ( I have a GTX260 SC Core216 with a box , serial number and sticker of a 198 core stock card ) This is the first time I have never seen it go the other way ... bummer 
post edited by Hillguy - Thursday, January 07, 2016 10:33 PM
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the_Scarlet_one
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:32 PM
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NickNasc
You sir, and your three post rule... lol. Removed the other two copies for you.
I wonder what happened when they went to ship the card. I could easily see overlooking the ti on the cooler. It is just a sticker in the end.
No it is on Three parts of the card... Three different times .. both sides and the top. I was referring to Zuhl, who posted the same thung 3 times. Not referring to your post. I left your quote in there simply because he was responding to you, and his response was posted 3 separate times. If the serial number sticker is for a 780ti classified, then someone may have tried to pull some wool over the eyes of the tech department so they could keep a higher rated card. Please follow what JamesL has requested of you. Do not publicly post your serial number on the forum. Make sure it goes directly to EVGA. Hillguy
I've seen many times in the forum where a card is an SC in a vanilla wrapper which is always a bonus ( I have a GTX260 SC Core216 with a box , serial number and sticker of a 198 core stock card )
This is the first time I have never seen it go the other way , hot rod stickers on a plain card ... bummer
It'It's not a plain card. Both are classifieds. The only difference is the cuda core count and clock speed. Aside from that, the cards are 100% identical and indistinguishable when referring to the outside. Reference cards are only bios changes. Also completely undistinguishable from the outside.
post edited by Scarlet-Tech - Thursday, January 07, 2016 10:34 PM
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Hillguy
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:35 PM
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I noticed my error but you beat me to the correction 
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the_Scarlet_one
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 10:37 PM
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Hillguy
I noticed my error but you beat me to the correction
:-) we all do it. Hopefully this is sorted quickly. I am sure EVGA will fix this quick.
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bcavnaugh
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the_Scarlet_one
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Re: Hmmmmm RMA replacement part doesnt match Specs
Thursday, January 07, 2016 11:05 PM
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bcavnaugh
Anyone notice that the PhysX Drivers are Not Installed, or am I making an error?
I have had that happen before, even when the physx drivers were installed and working.. not sure why it does that.
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NickNasc
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Re: Hmmmmm RMA replacement part doesnt match Specs
Friday, January 08, 2016 0:18 PM
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EVGATech_JamesL
Hello NickNasc,
I do apologize for any inconveniences or confusion. To further assist you would you please email your RMA number to Support@evga.com along with several pictures of the video card front and back, a close up of the serial number sticker, and also a close up of the serial number sticker that is located on the back of the brown product box that the card was packaged in. Once we receive the images we can then forward this to our RMD department manager for further review and clarification.
Regards,
To whos attention do I send it to so they know what is going on? EDIT.. I sent it with your name in the header and a link to this thread. Thanks in advance for any help.
post edited by NickNasc - Friday, January 08, 2016 0:33 PM
Case: Lian Li 011 Dynamic XL BlackDisplays: 2X 4K Samsung UE510 28" Ultra HD 1X 2K 32" 144hz Gaming X1 Samsung 55" 4K
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EVGA_James
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Re: Hmmmmm RMA replacement part doesnt match Specs
Wednesday, January 13, 2016 3:12 AM
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NickNasc
EVGATech_JamesL
Hello NickNasc,
I do apologize for any inconveniences or confusion. To further assist you would you please email your RMA number to Support@evga.com along with several pictures of the video card front and back, a close up of the serial number sticker, and also a close up of the serial number sticker that is located on the back of the brown product box that the card was packaged in. Once we receive the images we can then forward this to our RMD department manager for further review and clarification.
Regards,
To whos attention do I send it to so they know what is going on? EDIT.. I sent it with your name in the header and a link to this thread. Thanks in advance for any help.
Nick, I've sent you a PM as well as an email requesting a bit more information to further assist you. Regards,
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