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Weztmarch
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2019/09/16 06:10:40 (permalink)
Can anyone offer some insight as to why UserBenchmark continually fails to test my GPU? It doesn’t give a score and the benchmark is incomplete. Before anyone says it is an irrelevant benchmark with relative statistics please be aware I already know this and I still like to use it for fun. At the very least I want to figure out why I cannot complete the benchmark. Games, 3DMark, Unigine, and other programs run fine.
 
So far I have tried the following:
  • Uninstalled/Re-installed latest drivers (DDU in Safe Mode)
  • Changed GPU to 'Prefer Max Performance' and turned off G-Sync in Nvidia Control Panel
  • Uninstalled all OC software, e.g. PX1, AfterBurner+ RTSS
  • Removed GPU overclock, reset to all stock settings
  • Cleaned registry, cache, etc. with CCleaner
  • Closed all overlay & monitoring software; e.g. HWInfo64, RealTemp, GPU-Z, Wallpaper Engine
 
What can I try? This is really irking me it won’t pass such a simple test. Specs are in my signature.
post edited by Weztmarch - 2019/09/16 11:44:27

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    _JoseR
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    Re: Failing UserBenchmark GPU Test 2019/09/16 06:21:19 (permalink)
    How about an older version of the software than what you are using now?
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    Weztmarch
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    Re: Failing UserBenchmark GPU Test 2019/09/16 06:22:01 (permalink)
    EVGATech_JoseR
    How about an older version of the software than what you are using now?


    Older version of Userbenchmark? I'll try that if I can find a DL link.
     
    Update:  Didn't find an older DL Link. Let me know if you have one please
    post edited by Weztmarch - 2019/09/16 06:26:51

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    dc8flyer
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    Re: Failing UserBenchmark GPU Test 2019/09/16 07:49:19 (permalink)
    Weztmarch
    Can anyone offer some insight as to why UserBenchmark continually fails to test my GPU? It doesn’t give a score and the benchmark is incomplete. Before anyone says it is an irrelevant benchmark with relative statistics please be aware I already know this and I still like to use it for fun. At the very least I want to figure out why I cannot complete the benchmark. I just want some suggestions. Games, 3DMark, Unigine, and other programs run fine.
     
    So far I have tried the following:
    • Uninstalled/Re-installed latest drivers (DDU in Safe Mode)
    • Changed GPU to 'Prefer Max Performance' and turned off G-Sync in Nvidia Control Panel
    • Uninstalled all OC software, e.g. PX1, AfterBurner+ RTSS
    • Removed GPU overclock, reset to all stock settings
    • Cleaned registry, cache, etc. with CCleaner
    • Closed all overlay & monitoring software; e.g. HWInfo64, RealTemp, GPU-Z, Wallpaper Engine
     
    What can I try? This is really irking me it won’t pass such a simple test. Is this an indication of something more serious? I have not had any issues with games or other benchmarks yet. Specs are in my signature.




    Download the userbenchmark onto desktop to run.
     
    Then before testing do the following.
     
    Make sure Rapid Mode is off on you SSD.
    Go into Task Manager and stop any non essential programs running in background.
    Turn off all other monitoring software in background as well.
    Reset GPU card settings back to restore settings.
     
    Then wait about five minutes to allow any other background software to go into a rest mode (so to speak)
     
    Then run test.

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    Cool GTX
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    Re: Failing UserBenchmark GPU Test 2019/09/16 11:01:42 (permalink)
    @dc8flyer
    those look like some good steps .... do you run this software bench mark - "UserBenchmark" ?
     
    My rule of thumb for benchmarks:  "Clean Boot" & offline - with all security software Off

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    dc8flyer
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    Re: Failing UserBenchmark GPU Test 2019/09/16 13:08:14 (permalink)
    Cool GTX
    @dc8flyer
    those look like some good steps .... do you run this software bench mark - "UserBenchmark" ?
     
    My rule of thumb for benchmarks:  "Clean Boot" & offline - with all security software Off




    I haven't used UserBenchMark in some time. Just for fun and I use to see what kind of builds were getting the best scores for some ideas should I ever build a system myself.
     
    I stay online so my score posts and I can look at individual components. I have never turned off the anti virus but stop as many processes as I can before letting it rest and then run the test.
     
    Turning of any high demanding GPU settings tend to give you a much better score thus the GPU reset to basic configuration.

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    Vlada011
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    Re: Failing UserBenchmark GPU Test 2019/09/18 23:49:42 (permalink)
    Userbencmark have very low impact on stability. Something else is problem.
    I run and almost all results are Outstanding or Excellent on CPU, Very Good on oldest Force GT...
    What that mean, some percents... How my Dominator Platinum 2666 C15 could be Outstanding... or GTX1080Ti 140% Oustanding...
    That's not accurate test and I suppose every system could fail if something is wrong with some software, maybe Browser even...
    Temperatures didn't pass 5C above idle on any component.
     
    I would bother if Futurermarks and Unigine benchmarks crash, Intel Processor Diagnostic Tool, Real Bench, AIDA64, Mem86, etc... Passmark,            PC Mark,... they need to pass all the time.
     
     

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    Sajin
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    Re: Failing UserBenchmark GPU Test 2019/09/24 12:25:26 (permalink)
    Still having problems with this? Have you tried to performed a clean boot of windows along with running your card in debug mode (debug mode can be enabled inside the nvidia control panel under the help drop down menu) to see if you can pass the test?

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    Dukman
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    Re: Failing UserBenchmark GPU Test 2020/02/27 09:35:54 (permalink)
    Sorry about necroing this thread, but ran into the same problem and discovered a solution that worked for me.  So hopefully if someone else stumbles across this thread during a search, this will help.

    Turn off all GPU related software.  Afterburner, RivaTuner, etc.  I also killed off GHub and iCue.  Once I did that UserBenchmark ran as it should.
     

    Heatware
     

     
     
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    Sajin
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    Re: Failing UserBenchmark GPU Test 2020/02/27 10:42:40 (permalink)
    Dukman
    Sorry about necroing this thread, but ran into the same problem and discovered a solution that worked for me.  So hopefully if someone else stumbles across this thread during a search, this will help.

    Turn off all GPU related software.  Afterburner, RivaTuner, etc.  I also killed off GHub and iCue.  Once I did that UserBenchmark ran as it should.
     




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    Cool GTX
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    Re: Failing UserBenchmark GPU Test 2020/02/27 10:52:40 (permalink)
    Dukman
    Sorry about necroing this thread, but ran into the same problem and discovered a solution that worked for me.  So hopefully if someone else stumbles across this thread during a search, this will help.

    Turn off all GPU related software.  Afterburner, RivaTuner, etc.  I also killed off GHub and iCue.  Once I did that UserBenchmark ran as it should.
     


    Thanks for sharing your results
     
    Did you remove all of those at once or while removing one at a time keep testing ?
     
    iCUE is know to cause some issues, in the past

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    Dukman
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    Re: Failing UserBenchmark GPU Test 2020/02/27 18:45:40 (permalink)
    Cool GTX
     
    Thanks for sharing your results
     
    Did you remove all of those at once or while removing one at a time keep testing ?
     
    iCUE is know to cause some issues, in the past



    I pulled them all at once without doing a program by program test.   

    Also learned that UserBenchmark does not play well with SLI and Surround.   In an SLI set up, it will typically ignore the other card, but on my surround set up it would not run at all until I disabled surround.   If I had to take a guess the biggest culprits (that the program doesn't like) is the GPU monitors.   I'm going to play around with it some more, but not on this set up, needing to constantly disable/re-enable surround is annoying.  

    EDIT:  After further testing I found that it would work just fine after disabling only Afterburner and Rivatuner.
    post edited by Dukman - 2020/02/27 18:58:18

    Heatware
     

     
     
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    torch327
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    Re: Failing UserBenchmark GPU Test 2020/03/12 08:35:12 (permalink)
    I just had the same issue with a new MSI MPG X570 gaming edge wifi. Had no issues prior and then suddenly I was failing the sphere test. My issue turned out to be the Nahimic service included with the Realtek Audio driver package. Disabled it and no issues.
     
    https://evanscomputers.com/index.php/2020/02/04/userbench-fails-sphere-graphics-test-possible-solution/


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    spit051261
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    Re: Failing UserBenchmark GPU Test 2020/03/14 04:13:30 (permalink)
    It's 100% software related .
    I've had the same.
    Fresh OS install and job done (without the dodgy driver windows tried to download for GPU).

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    Re: Failing UserBenchmark GPU Test 2020/06/25 02:37:21 (permalink)
    torch327
    I just had the same issue with a new MSI MPG X570 gaming edge wifi. Had no issues prior and then suddenly I was failing the sphere test. My issue turned out to be the Nahimic service included with the Realtek Audio driver package. Disabled it and no issues.
     



    *GRINS*  
    I'm glad my solution worked for you torch327!  Yay.  It's a lot less painless than reinstalling windows from scratch.

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    Re: Failing UserBenchmark GPU Test 2020/06/25 06:38:04 (permalink)
    I re installed Windows which sorted the same problem out .
    Pain but I like this bench and wanted it to run properly.

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    Re: Failing UserBenchmark GPU Test 2021/02/14 12:06:57 (permalink)
    torch327
    I just had the same issue with a new MSI MPG X570 gaming edge wifi. Had no issues prior and then suddenly I was failing the sphere test. My issue turned out to be the Nahimic service included with the Realtek Audio driver package. Disabled it and no issues.
     
     


     
    That turned out to be my issue as well. Using a ROG Maximus XII Hero (Wi-Fi) motherboard. Thanks for informing!
    post edited by IIIIIIAriesIIIIII - 2021/02/14 12:10:40
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    Re: Failing UserBenchmark GPU Test 2021/02/14 13:03:39 (permalink)
    If you are running Antivirus or Malwarebytes...shut them off

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    Re: Failing UserBenchmark GPU Test 2021/02/14 15:59:43 (permalink)
    Weztmarch
    Can anyone offer some insight as to why UserBenchmark continually fails to test my GPU? It doesn’t give a score and the benchmark is incomplete. Before anyone says it is an irrelevant benchmark with relative statistics please be aware I already know this and I still like to use it for fun. At the very least I want to figure out why I cannot complete the benchmark. Games, 3DMark, Unigine, and other programs run fine.
     
    So far I have tried the following:
    • Uninstalled/Re-installed latest drivers (DDU in Safe Mode)
    • Changed GPU to 'Prefer Max Performance' and turned off G-Sync in Nvidia Control Panel
    • Uninstalled all OC software, e.g. PX1, AfterBurner+ RTSS
    • Removed GPU overclock, reset to all stock settings
    • Cleaned registry, cache, etc. with CCleaner
    • Closed all overlay & monitoring software; e.g. HWInfo64, RealTemp, GPU-Z, Wallpaper Engine
     
    What can I try? This is really irking me it won’t pass such a simple test. Specs are in my signature.

    Weztmarch
    Can anyone offer some insight as to why UserBenchmark continually fails to test my GPU? It doesn’t give a score and the benchmark is incomplete. Before anyone says it is an irrelevant benchmark with relative statistics please be aware I already know this and I still like to use it for fun. At the very least I want to figure out why I cannot complete the benchmark. Games, 3DMark, Unigine, and other programs run fine.
     
    So far I have tried the following:
    • Uninstalled/Re-installed latest drivers (DDU in Safe Mode)
    • Changed GPU to 'Prefer Max Performance' and turned off G-Sync in Nvidia Control Panel
    • Uninstalled all OC software, e.g. PX1, AfterBurner+ RTSS
    • Removed GPU overclock, reset to all stock settings
    • Cleaned registry, cache, etc. with CCleaner
    • Closed all overlay & monitoring software; e.g. HWInfo64, RealTemp, GPU-Z, Wallpaper Engine
     
    What can I try? This is really irking me it won’t pass such a simple test. Specs are in my signature.



    It's been happening to me too on my EVGA x299 board and my new AMD board. It worked though on my 730i/9300 and called it a tug boat.



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    Re: Failing UserBenchmark GPU Test 2021/02/16 00:38:09 (permalink)
    Dukman
    Sorry about necroing this thread, but ran into the same problem and discovered a solution that worked for me.  So hopefully if someone else stumbles across this thread during a search, this will help.

    Turn off all GPU related software.  Afterburner, RivaTuner, etc.  I also killed off GHub and iCue.  Once I did that UserBenchmark ran as it should.
     


    thanks for sharing
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    KONS21
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    Re: Failing UserBenchmark GPU Test 2021/02/21 21:34:04 (permalink)
    I came here looking for a solution. But while looking, I also tried turning off my MSI Afterburner and RivaTuner and the test ran after that. It was a crazy easy fix, and I hope it can work for others as well. 
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