jason_l
Just another note for enewt -

Thank you for your updates and all you put into them. Writing is hard and emotional work and we have followed the ups and downs with you mate. It's what makes this a community.
I'm from Australia and also in a queue over here. It is a local supplier queue so nothing to do with these queues here. I stumbled on this thread and thought it might give me some insight into the overall supply chain for evga.
So I don't have a lot of reason to read the google doc, but your regular commentary makes me feel part of something and keeps me coming back.
Thanks enewt, you're a bloody legend

Cyan_Husky
@enewt I also still check your updates every day. Thank you very much for all you've done here. I would probably have given up without them. That said, if you feel like it, you can retire anytime you want. You've already gone above and beyond.

Dabadger84
Just wanted to post a thank you to those that used my Rewards or Affiliate Code over the last few days, I've been kind of light on the forum side.
Had to put the family's younger dog to sleep yesterday due to kidney failure, still processing that because it's quite a shock she's gone.  She was only 7, which for her mix of breeds is far too young, she was a sweetheart who loved snuggles & attention just as much as barking at birds.
 
Stay safe out there folks, and remember to cherish the loved ones you have while they're still around, because you never know when they might be gone.

ken.bosiers
So where does BestBuy sit on the queue ?

I have seen the EVGA cards go in and out of stock at BestBuy many times, so obviously they are getting hold of these cards somehow, to further sell them. and they always are sold out before you even get a chance to add it to your cart, I'm assuming bots.

I would be interested to understand how BestBuy might have a priority access to the cards from EVGA that us users, the EVGA direct loyal end users, are struggling to get hold of ?

sturm375

static.quai

sturm375
 
I think people are just frustrated and discouraged by the utter lack of progress on some SKUs. I mean it's closing in on 6 months with virtually no movement at all on my top 3 SKUs, because I poorly choose based on my budget rather than the profitability of the card for EVGA. That I CAN blame EVGA for, we are a smaller bit of the population, but it is totally clear that those that have the budget for higher end cards are superior in the eyes of EVGA.

I think part of the problem here is the manufacturing quality.  I recall seeing reports back in September that quality was being binned out at 'OK' - 30%, 'Good' - 60%, 'Great' - 10%.  Assuming they are using the 'OK' chips for the lower end (less OC'd) chips, they may simply not be able to make enough to fulfill pre-existing contracts and also drop cards in the queue.  Plus, if it was 30/60/10 in September, that's possibly gotten skewed more to good and great by now.  If they have chips that do OC better and can go in higher margin cards, why would they put them in cards they sell for less?  I'm just guessing on this, and I know it doesn't make it suck less.  As a comparison to other industries, it's not like a jeweler is going to put clarity D diamonds in earrings marketed as clarity G and sold at clarity G prices just to meet demand for those earrings, ya know?

And I think the whole thing could be made a lot better if this came directly from EVGA and/or nVidia, however all this is rumor from an article, written by a person that knows a person that overheard.... you get the idea. All I would ask is honesty and transparency from EVGA to their obviously loyal customers (or hope to be customers someday).  It's far too late for me to switch queues, at this point my hope is that in a few months the 3080 TIs come out, and I can get in with in the first few minutes of that. Then maybe, just maybe, I'll be able to actually buy a card.

ken.bosiers

Bora1114

ken.bosiers
So I am wondering about this magical solution that EVGA has, the "queue" system they have, in essence I think its great !! but something does not make sense to me :

Basically anyone that clicks the "notify" button for their card, gets a reservation in a queue, and when your turn comes you get a window to purchase the card, right ?!

So where does BestBuy sit on the queue ?

I have seen the EVGA cards go in and out of stock at BestBuy many times, so obviously they are getting hold of these cards somehow, to further sell them. and they always are sold out before you even get a chance to add it to your cart, I'm assuming bots.

I would be interested to understand how BestBuy might have a priority access to the cards from EVGA that us users, the EVGA direct loyal end users, are struggling to get hold of ?

EVGA has a contract with best buy to supply cards to them. If EVGA does not stick to the contract and thereby deprive Bestbuy of revenue, Best Buy could cancel all future deals with EVGA depriving them of a storefront to sell. This may not seem like an issue now but when times are good for supply, EVGA will lose a lot of revenue as Best Buy stocks their shelves with competitors products.

So basically this still makes the queue system favorable to bots and scalpers who get it from BestBuy, as BestBuy has priority and so giving bots and scalpers priority access.

Bora1114

ken.bosiers

Bora1114

ken.bosiers
So I am wondering about this magical solution that EVGA has, the "queue" system they have, in essence I think its great !! but something does not make sense to me :

Basically anyone that clicks the "notify" button for their card, gets a reservation in a queue, and when your turn comes you get a window to purchase the card, right ?!

So where does BestBuy sit on the queue ?

I have seen the EVGA cards go in and out of stock at BestBuy many times, so obviously they are getting hold of these cards somehow, to further sell them. and they always are sold out before you even get a chance to add it to your cart, I'm assuming bots.

I would be interested to understand how BestBuy might have a priority access to the cards from EVGA that us users, the EVGA direct loyal end users, are struggling to get hold of ?

EVGA has a contract with best buy to supply cards to them. If EVGA does not stick to the contract and thereby deprive Bestbuy of revenue, Best Buy could cancel all future deals with EVGA depriving them of a storefront to sell. This may not seem like an issue now but when times are good for supply, EVGA will lose a lot of revenue as Best Buy stocks their shelves with competitors products.

So basically this still makes the queue system favorable to bots and scalpers who get it from BestBuy, as BestBuy has priority and so giving bots and scalpers priority access.

The queue system is separate. It has 0 effect on existing contracts with retailers.

Dabadger84
Just wanted to post a thank you to those that used my Rewards or Affiliate Code over the last few days, I've been kind of light on the forum side.
Had to put the family's younger dog to sleep yesterday due to kidney failure, still processing that because it's quite a shock she's gone.  She was only 7, which for her mix of breeds is far too young, she was a sweetheart who loved snuggles & attention just as much as barking at birds.
 
Stay safe out there folks, and remember to cherish the loved ones you have while they're still around, because you never know when they might be gone.

Bora1114

ken.bosiers

Bora1114

ken.bosiers

Bora1114

ken.bosiers
So I am wondering about this magical solution that EVGA has, the "queue" system they have, in essence I think its great !! but something does not make sense to me :

Basically anyone that clicks the "notify" button for their card, gets a reservation in a queue, and when your turn comes you get a window to purchase the card, right ?!

So where does BestBuy sit on the queue ?

I have seen the EVGA cards go in and out of stock at BestBuy many times, so obviously they are getting hold of these cards somehow, to further sell them. and they always are sold out before you even get a chance to add it to your cart, I'm assuming bots.

I would be interested to understand how BestBuy might have a priority access to the cards from EVGA that us users, the EVGA direct loyal end users, are struggling to get hold of ?

EVGA has a contract with best buy to supply cards to them. If EVGA does not stick to the contract and thereby deprive Bestbuy of revenue, Best Buy could cancel all future deals with EVGA depriving them of a storefront to sell. This may not seem like an issue now but when times are good for supply, EVGA will lose a lot of revenue as Best Buy stocks their shelves with competitors products.

So basically this still makes the queue system favorable to bots and scalpers who get it from BestBuy, as BestBuy has priority and so giving bots and scalpers priority access.

The queue system is separate. It has 0 effect on existing contracts with retailers.

What you say makes no sense at all. If those cards going to BestBuy contracts were going to the Queue, then the queue would move much faster.

You don't seem to understand how contracts work.
 
If EVGA is contractually obligated to ship 1000 cards a week to Best Buy, they must ship the 1000 cards a week to best buy. If they do not, it will harm business for EVGA in the future (possibly in the present with legal ramifications) even if it satisfies people in queue. 

Dabadger84
Just wanted to post a thank you to those that used my Rewards or Affiliate Code over the last few days, I've been kind of light on the forum side.
Had to put the family's younger dog to sleep yesterday due to kidney failure, still processing that because it's quite a shock she's gone.  She was only 7, which for her mix of breeds is far too young, she was a sweetheart who loved snuggles & attention just as much as barking at birds.
 
Stay safe out there folks, and remember to cherish the loved ones you have while they're still around, because you never know when they might be gone.

ken.bosiers

Bora1114

ken.bosiers

Bora1114

ken.bosiers

Bora1114

ken.bosiers
So I am wondering about this magical solution that EVGA has, the "queue" system they have, in essence I think its great !! but something does not make sense to me :

Basically anyone that clicks the "notify" button for their card, gets a reservation in a queue, and when your turn comes you get a window to purchase the card, right ?!

So where does BestBuy sit on the queue ?

I have seen the EVGA cards go in and out of stock at BestBuy many times, so obviously they are getting hold of these cards somehow, to further sell them. and they always are sold out before you even get a chance to add it to your cart, I'm assuming bots.

I would be interested to understand how BestBuy might have a priority access to the cards from EVGA that us users, the EVGA direct loyal end users, are struggling to get hold of ?

EVGA has a contract with best buy to supply cards to them. If EVGA does not stick to the contract and thereby deprive Bestbuy of revenue, Best Buy could cancel all future deals with EVGA depriving them of a storefront to sell. This may not seem like an issue now but when times are good for supply, EVGA will lose a lot of revenue as Best Buy stocks their shelves with competitors products.

So basically this still makes the queue system favorable to bots and scalpers who get it from BestBuy, as BestBuy has priority and so giving bots and scalpers priority access.

The queue system is separate. It has 0 effect on existing contracts with retailers.

What you say makes no sense at all. If those cards going to BestBuy contracts were going to the Queue, then the queue would move much faster.

You don't seem to understand how contracts work.
 
If EVGA is contractually obligated to ship 1000 cards a week to Best Buy, they must ship the 1000 cards a week to best buy. If they do not, it will harm business for EVGA in the future (possibly in the present with legal ramifications) even if it satisfies people in queue. 

EXACTLY ! The queue does not move because of the contracts, the contracts has a TON of effect on the Queue, but the Queue has 0 effect on the contracts.

ken.bosiers
Basically what these contracts are saying is that BestBuy (newegg, microcenter also) customers are more important than EVGA customers.
 

rcosika
Here's what I don't get:  Why on earth do some of you think EVGA owes us anything as far as an explanation???!!!  That part cracks me up - EVGA is voluntarily offering this service.  EVGA certainly has business deals and contracts that take priority over the queue - it is what it is, and no amount of foot-stomping, gnashing of teeth, and temper-tantrums is going to change that.  And, nothing stops any of us from pursuing other options to get a card.  
 
If you don't like the way this works, don't like the way the program works, don't care for the progress, don't like EVGA anymore, whatever, then do the rest of us a favor = drop out of all your queues and GO AWAY! 
 
Try getting your card from Asus, Zotec, whomever, and see if you have any better luck.  Or go complain about Best Buy, New Egg, whomever.  Good luck to you.  
 
There are a handful of people here who are trying their best to make the situation tolerable, with great updates and friendly banter (lookin' at you, in particular, eNewt ).  Others have thoughtful commentary and discussions about the situation, in general, which is also interesting. 
 
And then there are those who just pop in to complain about not getting the card they want when they want it.  Holy entitlement.  So again, if this is unacceptable, drop your queues, close your account, and go off on your merry way.  Best of luck to you.  See how easy that is? 
 
@Dabadger84:  I am sooo sorry to hear about your losses.  My Dad has been gone awhile , but we lost both our dogs in the last two (2) years.  One was almost 16 years old and the other almost 13, so we got to enjoy their company and share our time with them for a pretty long while.  It still hurts, though, so I can sympathize with the loss.  Just try to remember all the great times and joy they brought to your life!  
 
Good luck to all those who are patiently waiting today!  And thanks to those who are working to make things better!