EVGA

AnsweredEVGA.com 30 Series Queue System

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enewt
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Re: New EVGA.com Notification Checkout Process 2021/10/05 12:58:29 (permalink)
bigredx86
Are you kidding me????
 
No time stamps yet??? lol



I have a theory about that.  I don't expect any drops today.
 
nomoss
The other part of this which is really frustrating:

Not only did EVGA change the rules of the game out of basically nowhere.  They announced it in a forum post.

People sitting in the queue who don't follow the forums have no idea that they should now ENTIRELY CHANGE THEIR STRATEGY.
No email has been sent to these people.  And when 5 months from now they get a notify they cannot use, they will have missed ALL THAT TIME THEY COULD HAVE LOOKED AT OTHER SOURCES.

It's wrong, it's poorly implemented, and it's just AWFUL customer service from a company whose claim to fame IS their CS.

 
They announced the queue in a forum post...around 7:27 pm a year ago today, give or take a minute or two. But, yes, a few things about this...suboptimal. But let's have some faith....
post edited by enewt - 2021/10/05 13:01:07

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B0baganoosh
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:02:07 (permalink)
nick_shl
B0baganooshThat's already a thing they call step-up.
You can't use EVGA Bucks for Step-Up
Beside of that, Step-Up selection of cards very limited. Also you have to pay shipping both way and Sales Tax based on full amount of new card. Not mention separate queue for step-up. Not a good option in this situation.
 
B0baganooshMy idea was to help people with multiple users in one household who are not scalpers as well as the tide-over card buyers.
Those users may want similar series cards, not different.




I mentioned the limitation on step-up, albeit in an edit, but it was edited within a minute of posting the original comment...so I tried lol.
 
Item two there, yes, I understand, but what I suggested was what would be considered a compromise or "middle ground" that could effectively meet the desired change they are after, but still make most* people happy with the minimal change to the original rules (*any change will still impact some negatively and others positively, as I also said before, so I shouldn't have to put this note here, but you'll act like I didn't say it before so...here's your note).

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nomoss
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:03:24 (permalink)
I would argue that announcing the queue in a forum post was GOOD customer service for existing customers and further expanded their potential customer base once news got out to the press.
While announcing this change in a forum post will destroy both their past and newly formed base once people start getting burned.

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Bowenac
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:05:32 (permalink)
johcamp21
I know it's hard to believe but there are folks in this world that do things to help others. Before money and greed ran rampant, folks bound together in towns and on farms to combine their skillsets for the greater good. It's the most fundamental trait of human society that has allowed us to evolve up the evolutionary chain.
 
I would even implore you, wholeheartedly, to give it a try. The joy that comes from helping another cannot be understated. 



If you only knew... I help friends all the time when in need, I was able to get a PS5 for a friend the other day. I wouldn't be upset if I wouldn't have been able to get it because I had already got one somewhere else... I would do anything for my friends and family.
 
I'm not sure why you and some other jump to conclusions and assume my whole response was blaming members of scalping/flipping... Use your brain for a minute, and re-read it. I was saying, I thought people were against scalpers. I wasn't saying everyone on EVGA and who have signed up in the queue are scalpers, but I can guarantee the odds are that some have done just that. If you or anyone else already had a chance at a card, and have already purchased one... why should you be more entitled to as many as you "signed" up for just because you "got in line" quicker... some people have to work. Some people didn't use multiple accounts etc. It's the same as when stores limit items to one per customer. Imagine if when best buy has GPU drops and they let the first person in line buy as many as they wanted because they were first in line, and there response was, it's ok guys, I'm buying these for my friends.
 
How else should they do it, how is this not a good thing, why is this a bad thing? You want to help a friend? You could have told them to join the queue or wait in line, or if you prefer to give the card to a friend, hop back in the end of the line bud.
B0baganoosh
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:06:08 (permalink)
nomoss
I would argue that announcing the queue in a forum post was GOOD customer service for existing customers and further expanded their potential customer base once news got out to the press.
While announcing this change in a forum post will destroy both their past and newly formed base once people start getting burned.



I don't think it'd be that extreme, but it will definitely burn some folks. Also, when they announced the queue system, it was the start of a thread that I don't think anybody knew would reach post #52654 (at time of writing this). To drop a big update like that in the middle of that somewhere...yeah I don't know about that idea lol. The saving grace is that they have folks like enewt and others that will repeat and remind everyone who comes in here for the next year looking for cards they can't buy.

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nomoss
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:11:47 (permalink)
Yes, enewt and the others here will tell them that EVGA didn't bother telling them directly (via email) something that would have informed them to change their buying strategy, and instead let them linger in hope until it becomes far too late for them to get a card.
It's not just bad CS, it's morally wrong and, frankly, cowardly.

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gabolton
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:12:22 (permalink)
After the change to the queue I decided to remove myself from the 3 that I hadn't already cancelled.
 
Kingpin Hybrid
Kingpin Hydro
3080 FTW3 Ultra Hybrid
 
I got lucky and last November received a 3080 FTW3 Ultra after a bit over a 2 month wait (my queue time was early evening on release day) and kicked the 3080 XC3 Ultra back to the queue ~2 weeks later.
 
I'd hoped to snag a Kingpin and pass the 3080 to a friend but with the latest change it was clear that ship had sailed so best of luck to everyone and hope you all manage to snag a card that you'll use and enjoy.
post edited by gabolton - 2021/10/05 13:13:52

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B0baganoosh
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:13:05 (permalink)
nomoss
Yes, enewt and the others here will tell them that EVGA didn't bother telling them directly (via email) something that would have informed them to change their buying strategy, and instead let them linger in hope until it becomes far too late for them to get a card.
It's not just bad CS, it's morally wrong and, frankly, cowardly.



I agree with it being bad CS, morally wrong, but I don't think I have enough information to suggest that it was cowardly. I think it is entirely possible that it was just careless.

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Evo8You
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:16:37 (permalink)
I see my comments have been removed. Convenient. Super excited since I got a 3060 to hold me off then a 3070 to hold me off I now cannot get a 3080 which I have been in que for since October 28th 2020. Almost a year to the day of waiting. This change does nothing but hurt loyal customers who were proactive and got in early in the que. This only pleases the cry babies at the back of the line and all the scalpers and the 500 email accounts they have entered with. This is the most unethical thing to do. Completely changing the rules and strategy most of us have used to hold us over until the elusive least produced card finally is ready for our purchase over a year later.... Shame on EVGA for not listening to its loyal consumers. 
Ghost7th
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:21:31 (permalink)
What's your theory newt? 
EVGA_JacobF
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:31:22 (permalink)


drewski989
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:33:24 (permalink)
The worst thing about this change is this thread (once our salt levels stabilize) is dead.  The tracking, spreadsheets, the very joy/agony of the day to day is now toast.  EVGA has taken away the rah-rah of their true fans.  Enewt, myself, and others appear on the first 5 pages of this thread.  What a dang ride, and now it is over for reasons that don't add up to me...
 
It is like the Packers decided to remove all season ticket holders and distribute the seats to people who want to attend their first football game...  When the "cool" wears off, and the newbies move on, you've effectively already told the die-hards that you care more about growing your reach, than dancin with who brung ya (to flip enewts argument against him lol).
 
Edit: Wow, just read the update.  I am shocked.
post edited by drewski989 - 2021/10/05 13:35:24


nomoss
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:34:02 (permalink)

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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:36:57 (permalink)
Bowenac
How else should they do it, how is this not a good thing, why is this a bad thing? You want to help a friend? You could have told them to join the queue or wait in line, or if you prefer to give the card to a friend, hop back in the end of the line bud.



The solution is very simple. The next time EVA open the queue (if they ever do it for 3000 Super), all the good samaritans should ask all the people they saved from the ignominy of not owning a new brand 3000 GPU, to return the favour and spam the queue until they get 1 for each favour they made, so they can finally trash the 3000 placeholding the GPU they wish and to distribute the scraps to those in greatest need of course.
However, I get the feeling that many will feel legitimated to do what they claim others are doing. Spam the queue with fake mails until they get what they feel they deserve for some divine right or meritocracy. Resulting in a huge hypocrisy.
post edited by thingol - 2021/10/05 13:38:08
B0baganoosh
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:37:09 (permalink)
That...is better. Compromise. I appreciate the effort Jacob and associates.

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Shaddmp
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:38:19 (permalink)
I made a request in june.. anyone with a june entry get a card yet?
Wow nvm i see some are still waiting a year later.
post edited by Shaddmp - 2021/10/05 13:40:49
toyboarder
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:39:46 (permalink)
Bowenac
 
 
If you only knew... I help friends all the time when in need, I was able to get a PS5 for a friend the other day. I wouldn't be upset if I wouldn't have been able to get it because I had already got one somewhere else... I would do anything for my friends and family.
 
I'm not sure why you and some other jump to conclusions and assume my whole response was blaming members of scalping/flipping... Use your brain for a minute, and re-read it. I was saying, I thought people were against scalpers. I wasn't saying everyone on EVGA and who have signed up in the queue are scalpers, but I can guarantee the odds are that some have done just that. If you or anyone else already had a chance at a card, and have already purchased one... why should you be more entitled to as many as you "signed" up for just because you "got in line" quicker... some people have to work. Some people didn't use multiple accounts etc. It's the same as when stores limit items to one per customer. Imagine if when best buy has GPU drops and they let the first person in line buy as many as they wanted because they were first in line, and there response was, it's ok guys, I'm buying these for my friends.
 
How else should they do it, how is this not a good thing, why is this a bad thing? You want to help a friend? You could have told them to join the queue or wait in line, or if you prefer to give the card to a friend, hop back in the end of the line bud.




Because it was a policy change done after the fact without consideration for the existing policy or the people it affects. That is the ONLY reason people are mad. If they'd said "Starting today, any purchase you make will bump back any of your other queues behind people that have not already purchased a card" there might have been a couple random grumblings but nothing more. Further, as many people decrying the move have stated, which I believe myself, if this had been the policy from the beginning it would have been fine as well. But it wasn't. This is punishing people for past decisions based on policy in place at that time. 
 
Add: Looks like they made an announcement, yay?
post edited by toyboarder - 2021/10/05 13:42:09

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enewt
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:42:16 (permalink)
Ghost7th
What's your theory newt? 

 
That news was coming...
 
EVGA_JacobF
Update: https://forums.evga.com/Better-Queue-System-More-Gamers-to-Get-a-Card-m3477976.aspx




Please use my Associate Code at your checkouts for up to 10% discounts on all your EVGA purchases: VDN2319M4O569J4

30 Series GPUs currently "in stock"
EVGA Queue Summary (North America)

Silvia511
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:42:33 (permalink)
toyboarder
Bowenac
 
 
If you only knew... I help friends all the time when in need, I was able to get a PS5 for a friend the other day. I wouldn't be upset if I wouldn't have been able to get it because I had already got one somewhere else... I would do anything for my friends and family.
 
I'm not sure why you and some other jump to conclusions and assume my whole response was blaming members of scalping/flipping... Use your brain for a minute, and re-read it. I was saying, I thought people were against scalpers. I wasn't saying everyone on EVGA and who have signed up in the queue are scalpers, but I can guarantee the odds are that some have done just that. If you or anyone else already had a chance at a card, and have already purchased one... why should you be more entitled to as many as you "signed" up for just because you "got in line" quicker... some people have to work. Some people didn't use multiple accounts etc. It's the same as when stores limit items to one per customer. Imagine if when best buy has GPU drops and they let the first person in line buy as many as they wanted because they were first in line, and there response was, it's ok guys, I'm buying these for my friends.
 
How else should they do it, how is this not a good thing, why is this a bad thing? You want to help a friend? You could have told them to join the queue or wait in line, or if you prefer to give the card to a friend, hop back in the end of the line bud.




Because it was a policy change done after the fact without consideration for the existing policy or the people it affects. That is the ONLY reason people are mad. If they'd said "Starting today, any purchase you make will bump back any of your other queues behind people that have not already purchased a card" there might have been a couple random grumblings but nothing more. Further, as many people decrying the move have stated, which I believe myself, if this had been the policy from the beginning it would have been fine as well. But it wasn't. This is punishing people for past decisions based on policy in place at that time. 
 
Add: Looks like they made an announcement, yay?


I guess you can update your signature now.
B0baganoosh
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:44:00 (permalink)
enewt
Ghost7th
What's your theory newt? 

 
That news was coming...
 
EVGA_JacobF
Update: https://forums.evga.com/Better-Queue-System-More-Gamers-to-Get-a-Card-m3477976.aspx







So I made a guess on the other thread, but does this put us at version 2.1 or 2.1b or 3.0, or what for the queue? (lol)

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nomoss
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:46:07 (permalink)
EVGA's new compromise is fair and addresses every issue I've seen here.  I think it would be a good solution not only for the remainder of the 3000 series life, but going on to the next gen - as I doubt we will be swimming in GPUs then either.
Thank you Jacob and EVGA for listening to the community and finding a better way forward.  My faith is restored.


I think I'm going to need massive amounts of cleanser to desalinate myself.  And by cleanser I mean beer.

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nick_shl
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:48:34 (permalink)
They continue make things complicated...
One card per customer totally fine if purchases made before 10/4/2021 will not count. That it. So simple.
post edited by nick_shl - 2021/10/05 13:50:38

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enewt
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:52:51 (permalink)
To be clear, if/when "Super" SKUs are released, EVGA will have to have a plan for what to do with remaining queue members then.  It may be as simple as unlocking the My Notifies to allow folks to replace an existing queue registration with a "Super" registration, but that is a debate for another day. 
 
Again, thanks to TEAMEVGA for working through the many competing interests to come to a more workable solution.

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djwarreng
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:54:01 (permalink)
Can you imagine signing up for a card last October and then coming into this forum a year later and trying to figure out everything that is going on and all the changes they made
B0baganoosh
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:54:57 (permalink)
nomoss
I think I'm going to need massive amounts of cleanser to desalinate myself.  And by cleanser I mean beer.



Do you have enough to go around?

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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:57:16 (permalink)
djwarreng
Can you imagine signing up for a card last October and then coming into this forum a year later and trying to figure out everything that is going on and all the changes they made




If you signed up last October and you havent gotten a notify yet, this change is probably going to be the best thing thats happened for you.  It literally means you are probably going to get a card much faster now.

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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:58:03 (permalink)
enewt
To be clear, if/when "Super" SKUs are released, EVGA will have to have a plan for what to do with remaining queue members then.  It may be as simple as unlocking the My Notifies to allow folks to replace an existing queue registration with a "Super" registration, but that is a debate for another day. 
 
Again, thanks to TEAMEVGA for working through the many competing interests to come to a more workable solution.




I hope they unlock and do what you suggest.  I am sure I'll still be waiting.  Went to my notifies and took care of it.  I'm down to two already.
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Re: New EVGA.com Notification Checkout Process 2021/10/05 13:59:35 (permalink)
enewt
It is the Queue Announcement Anniversary. I couldn't bring myself to say "Happy...QAA" because this is hardly an anniversary worth celebrating.
 
As a reminder, EVGA changed the Queue rules yesterday. In short, if you have purchased a 30 series card from the EVGA queue, your remaining queue registrations are deprioritized until others in the queue have purchased a 30 series card from the Queue. If I had my druthers, I would have made the change prospectively -- not retroactively -- so as to afford those EVGA account holders the opportunity to make an informed decision about whether to click the “buy” button for a lesser card than their preferred 30 series gpu.  Instead EVGA has left it for “Jensen to sort them out.” 
 
It is Titanic Tuesday. EVGA_JacobF has completed his Twitch stream for the day. Hopefully he is picking up his writing implements and preparing to draw us all like his French girls. (Narrator: For the foreseeable future, expect Titanic Tuesdays to be solely about the drawing of Queue Purchase Virgins.)
 
Best of luck!
 
As of 9:10 am PT Tuesday, October 5, this is the status of the North American queues (bolded font represents movement from the morning of October 4; italicized parentheticals calculate the length of movement from the prior report)):
 
Card                                   SKU                    Most Recent Registration Timestamp to Receive an Invite to Purchase email
 
Ultra
3090 FTW3 Ultra                 3987                   02/05/2021 00:06:00 
3090 XC3 Ultra                   3975                   10/06/2020 16:08:40
3080 Ti FTW3 Ultra             3967                    06/03/2021 08:58:49       (00:02:37)
3080 FTW3 Ultra                3897-KL               10/06/2020 23:42:03 
3080 XC3 Ultra                  3885-KL               09/19/2020 13:17:59
3070 Ti FTW3 Ultra             3797                   06/10/2021 06:54:07

3070 Ti XC3 Ultra               3785                    06/15/2021 09:29:30
3070 FTW3 Ultra                3767-KL               12/10/2020 15:13:31 
3070 XC3 Ultra                  3755-KL                12/07/2020 21:53:31    (40:12:21)
3060 Ti FTW3 Ultra            3667-KL                12/01/2020 20:25:54
 
Gaming
3090 FTW3 Gaming             3985                     09/24/2020 16:12:06      
3090 XC3 Gaming               3973                     09/24/2020 00:00:00
3080 Ti XC3 Gaming           3953                     06/30/2021 06:36:46 
3080 FTW3 Gaming            3895                     09/21/2020 09:57:19 
3080 XC3 Gaming               3883                     09/16/2020 11:14:32 
3070 Ti XC3 Gaming           3783                     06/30/2021 06:29:45
3070 XC3 Gaming               3753                    10/29/2020 06:21:40  
3060 Ti FTW3 Gaming         3665                    12/08/2020 18:52:16  
3060 Ti XC3 Gaming           3663-KL               12/02/2020 05:31:19
3060 XC Gaming                3657                     05/13/2021 10:35:38

 
Black
3090 XC3 Black                 3971                     09/24/2020 00:00:00 
3080 XC3 Black                 3881-KL                09/16/2020 16:07:01 
3070 XC3 Black                 3751                     10/29/2020 06:31:11  
3060 XC Black                   3655                     02/25/2021 09:09:15 
 
Hybrid
3090 FTW3 Ultra Hybrid       3988                    12/29/2020 19:39:00 
3090 XC3 Ultra Hybrid         3978                    12/20/2020 05:03:48

3080 Ti FTW3 Ultra Hybrid   3968                     06/03/2021 07:52:39
3080 Ti XC3 Ultra Hybrid     3958                     06/03/2021 08:09:49

3080 FTW3 Ultra Hybrid      3898-KL                12/16/2020 09:14:54
3080 XC3 Ultra Hybrid        3888-KL                12/10/2020 09:15:55 
 
Hydro Copper 
3090 FTW 3 Ultra HC          3989                     04/15/2021 10:00:29  
3090 XC3 Ultra HC             3979                     06/23/2021 06:00:09 
3080 Ti FTW3 Ultra HC       3969                     06/03/2021 07:54:47
3080 Ti XC3 Ultra HC          3959                     06/15/2021 10:29:10 
3080 FTW3 Ultra HC           3899                     06/23/2021 06:00:15 
3080 XC3 Ultra HC             3889                     06/23/2021 06:00:09 

K|NGP|N 
K|NGP|N HC (Queue)          3999                    06/15/2021 09:17:29 
K|NGP|N Hybrid (Queue)     3998                    03/09/2021 20:14:50
K|NGP|N HC Kit                  1999                    07/16/2021 11:24:46  

 
May your remaining wait be shorter than you anticipate; it is already longer than you deserve.
 
Best of luck!   twene  


This update is now the roadmap for choosing which 2 stay, and which ones are kicked off the island.

Interested in a discount on EVGA products?
Click here for details and enter this Associates code at checkout >> 2ILPLQQ8IWY8DPN
 
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Bowenac
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Re: New EVGA.com Notification Checkout Process 2021/10/05 14:00:32 (permalink)
djwarreng
Can you imagine signing up for a card last October and then coming into this forum a year later and trying to figure out everything that is going on and all the changes they made



Yes
GrandWhiteTiger
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Re: New EVGA.com Notification Checkout Process 2021/10/05 14:05:01 (permalink)
Good change. Good on Evga for listening. Definitely makes me happy.
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