EVGA

AnsweredEVGA.com 30 Series Queue System

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LeChuck81
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Re: New EVGA.com Notification Checkout Process 2021/08/11 03:25:04 (permalink)
enewt
LeChuck81
Couldn't find a thread like this one for the EU notifies though, probably because it would be a dead thead… 

 
This is the one I remember...https://forums.evga.com/What39s-going-on-with-EU-and-308039s-m3109033-p78.aspx...but it has been dormant for about a week.
 




Oh, didn't really dig that one 'cause, as per title, I thought it was for 3080s only, and my main targets, given the PC case I'm building into (look my signature for more info), really are 3070s and Tis, XC3 version specifically, 3080 XC3 is not realistic in my case and only thrown in as another option, should I ever get to it before 3070 or Ti (LOL).

EU:
3885 7/14/21 12:05:39 AM PT No
3881 removed
3785 7/9/21 9:11:46 AM PT No
3755 removed
3751 removed
3667 removed
3663 removed
 
Case: Sentry 2.0 MoBo: AsRock X570 Phantom Gaming-ITX/TB3 CPU: AMD Ryzen 5 5600X Cooler: Noctua NH-L9i chromax.black RAM: Corsair CMK16GX4M2Z4000C18 (2x8GB 4000 MHz CL18) PSU: Corsair SF600 Platinum SSD: Samsung MZ-V8P1T0BW 980 Pro 1TB Monitor: Asus ROG SWIFT PG278Q GPU: PENDING (3070 Ti FE atm)
Obewandezznutz
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Re: New EVGA.com Notification Checkout Process 2021/08/11 04:06:42 (permalink)
nice
h2ocaver
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Re: New EVGA.com Notification Checkout Process 2021/08/11 06:14:56 (permalink)
AMD Stacking Paper this mornin
 

 
Elite ID:   KJXNOD4ONP8QNRZK1XZR
Elite Ref Link:  https://www.evga.com/member/elite/?referralid=KJXNOD4ONP8QNRZK1XZR  

 
5800x @4.8 All Core  Custom Loop 3090 Eagle (sold)
I9 9900k @5.2 on H2O EVGA Z390 Kingpin 1080 Ti EVGA 1000w PSU
I5 8600K @4.90 EVGA Z370 FTW EVGA 1080 Ti
i7-920 @4.2 EVGA on H2O E760 Classy 2X GTX580 SLI ST1500 1500W
i3-550 EVGA H55V Intel Graphics
E6850 @3.7 on H2O EVGA 790i 8800GTS (G92) 512MB
E6850 @3.7 EVGA 680i 8800GTS (G92) 512MB
E6850 @3.6 EVGA 680i 8800 GT
shiphtfour
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Re: New EVGA.com Notification Checkout Process 2021/08/11 07:59:37 (permalink)
lol999
AGAIN NO CARDS for EU what a joke EVGA. Fith class customers we are! Or in other words the guys on the titanic below the waterline closed away from the rich people.

bgmaster
Yes, the percentage of GPUs shipped to Europeans must be 10%.
This difference in treatment between customers is shameful.


I understand the frustration, but please remember that EVGA is an American company whose primary focus is doing business in this country. When there is already more than enough demand among their domestic customers, you can understand why only a fraction of the products are getting shipped overseas. It may not be what you want to hear, but you are probably better off focusing on other means of obtaining a gpu, at least until supply catches up (which could be another year or more out).
 
Dwarfy
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Re: New EVGA.com Notification Checkout Process 2021/08/11 08:09:29 (permalink)
shiphtfour
lol999
AGAIN NO CARDS for EU what a joke EVGA. Fith class customers we are! Or in other words the guys on the titanic below the waterline closed away from the rich people.

bgmaster
Yes, the percentage of GPUs shipped to Europeans must be 10%.
This difference in treatment between customers is shameful.


I understand the frustration, but please remember that EVGA is an American company whose primary focus is doing business in this country. When there is already more than enough demand among their domestic customers, you can understand why only a fraction of the products are getting shipped overseas. It may not be what you want to hear, but you are probably better off focusing on other means of obtaining a gpu, at least until supply catches up (which could be another year or more out).
 


Actually they are shipping this way in sizeable numbers, it's the queue that is not seeing stock.
Screen grabs as of right now
 




drewski989
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Re: New EVGA.com Notification Checkout Process 2021/08/11 08:12:53 (permalink)
As I said before, anyone in the EU that wants to take a package deal of my family's medical bills, insurance premiums, and a KingPin 3090, I am more than happy to oblige. :D
 
I do agree that EVGA should either fulfill the EU queue or simply not have it.


shiphtfour
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Re: New EVGA.com Notification Checkout Process 2021/08/11 08:13:31 (permalink)
Dwarfy
 
Actually they are shipping this way in sizeable numbers, it's the queue that is not seeing stock.
Screen grabs as of right now
 

 
They have contractual obligations with EU retailers that were negotiated before the pandemic and this whole mess started, so yes they are still sending them cards. That does not change my comment about the EU queue.
 
philipma1957
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Re: New EVGA.com Notification Checkout Process 2021/08/11 08:16:25 (permalink)
 So I removed all of these: 
 
10G-P5-3885-KR 10/7/2020 Removed
10G-P5-3883-KR 10/7/2020 Removed
10G-P5-3881-KR 10/7/2020 Removed
10G-P5-3895-KR 10/7/2020 Removed 
 
08G-P5-3663-KR 12/1/2020 Removed
08G-P5-3667-KR 12/1/2020 Removed
08G-P5-3664-KR 12/1/2020 Removed  
 
08G-P5-3785-KL 7/14/2021 Removed
08G-P5-3783-KL 6/30/2021 Removed
10G-P5-3899-KR 6/23/2021 Removed
 
 
I will be removing more from list.
 
 
 
What is wrong with website can not get into notifies. And support is yet to get back to me on the transposition error I did on the 3987 3090 card.  I registered it as a 3897 and purchased the warranty extension for 30 bucks. Need to cancel the registration and transfer the ext to the correct 3090 model 3987 card I am using safari browser. 
 
 
I guess I will try chrome. Note chrome works
post edited by philipma1957 - 2021/08/11 08:25:29
JoergF
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Re: New EVGA.com Notification Checkout Process 2021/08/11 08:38:34 (permalink)
I was able to buy a Gigabyte 6600 XT Eagle from a normal retailer for an incredible 400 EUR today (which is basically the MSRP) in the course of the product launch.
And the cards were still relatively available for 10 minutes before the prices went through the roof. Hopefully the order won't be canceled again without giving any reasons, retailers do that quite often lately when the profits seem too low for them retrospectively.

The 6600 XT is a pretty decent card for WQHD according to early tests, about on par with a 3060, and will replace my struggling RTX 2060 for a while until prices come back down.
I would have liked a 3070 or 3080 with ray tracing, but that won't happen for a while. The MSRP was already relatively high for the little extra performance anyway, I'm NOT paying even another 40% on top of that.

I will keep my EVGA notifications active for a while, but I don't have high hopes anymore. A 3070ti would still have been a halfway acceptable compromise, but the movement in the waiting list is zero in this respect. And I'm only talking about the US list. Enough has already been written before about the handling of the EU list.
Iamjus10
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Re: New EVGA.com Notification Checkout Process 2021/08/11 08:40:04 (permalink)
JoergF
while until prices come back down.


Son, i have a bridge to sell you. 
frankd3
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Re: New EVGA.com Notification Checkout Process 2021/08/11 08:40:40 (permalink)
philipma1957
 
What is wrong with website can not get into notifies. And support is yet to get back to me on the transposition error I did on the 3987 3090 card.  I registered it as a 3897 and purchased the warranty extension for 30 bucks. Need to cancel the registration and transfer the ext to the correct 3090 model 3987 card I am using safari browser.


When you registered you must enter the serial number. The serial number should have automatically corrected your mistake.
Did that not happen?
In your list of registered products does it still show up as 3897?
 
Sorry for the simple comment but something should have prevented you from completing the registration.
JoergF
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Re: New EVGA.com Notification Checkout Process 2021/08/11 08:42:48 (permalink)
Iamjus10
JoergF
while until prices come back down.


Son, i have a bridge to sell you. 




The meaning of this ingenious message is not clear to me. Except maybe to get the necessary postings to become an Elite Member. Wow. 
Holybull
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Re: New EVGA.com Notification Checkout Process 2021/08/11 08:42:56 (permalink)
shiphtfour
Dwarfy
 
Actually they are shipping this way in sizeable numbers, it's the queue that is not seeing stock.
Screen grabs as of right now
 

 
They have contractual obligations with EU retailers that were negotiated before the pandemic and this whole mess started, so yes they are still sending them cards. That does not change my comment about the EU queue.
 




If they sent anything more than a smidge to the EU queue, we'd be pissed that they're sending so much product over there, it's not like the queue over here is moving more than a snail's pace.
kraade
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Re: New EVGA.com Notification Checkout Process 2021/08/11 09:09:16 (permalink)
AMD apparently had announcement of a vaporware launch. 908a pt. Humpday luck * on this line still moving, we are nearly over the second Hump on the 3897 eventhough I figured this would have happened by mid spring , boy was that wrong, but things are still looking up, most 3090s and 3080ti are not reaching positive profitability in the resale and that's got to open up things for real customers . Hope you get your email!


Assc code : 8KEPU0FP7JKVFS5
Zorgatone
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Re: New EVGA.com Notification Checkout Process 2021/08/11 09:24:45 (permalink)
enewt
LeChuck81
 
Hi our fellow amphibian guide and entertainer, I don't know if in the last 1647 pages of this thread this has already been discussed, can't really read them all (^^;), but I've been participating for the last 80 pages and, anyway, I was wondering if you think adding the total number of VGAs notified since the last update would be a nice add to you twice daily report.
 
Keep up the great work, the watch is much more bearable with your daily report, even if EVGA seems to dislike our european EUROs, at least compared to across the pond's american USD. 



I hope the EU supply increases significantly.  That has been discussed multiple times over the last ten plus months.  
 
I have held off adding the total number of reports that are sent to me or that I source on various websites/discords/twitter/etc. as I don't think it is meaningful.  It is a subset of an unknown whole and thus would paint an incomplete picture of any particular drop or the queues in general. I have already seen folks rely on the commercial tracking site (that tracks initial sign-ups not confirmed "invite to purchase" emails) to their detriment (the commercial website indicated that they were only a handful of sign-ups away and gave an erroneous "expected email date" (not sure what they call it...that is my paraphrase) when, in fact, there were hundreds of sign-ups between the head of the queue and their registration dates; they passed on the first card and then waited and waited and waited...).  
 
My philosophy has been -- and continues to be -- that we should be tracking progression along the timeline, not numbers of reports. As I have said repeatedly, there aren't undisclosed seconds, minutes, hours....
 
And, yes, this topic has been raised a number of times.  
 
If you are looking for the EU summary, there is a link to BovineGamer's summary in my signature block below.
 
Best of luck on your watch. 



I too hope the supply will increase, other resellers and other brands costs are absurd lately
philipma1957
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Re: New EVGA.com Notification Checkout Process 2021/08/11 09:30:39 (permalink)
frankd3
philipma1957
 
What is wrong with website can not get into notifies. And support is yet to get back to me on the transposition error I did on the 3987 3090 card.  I registered it as a 3897 and purchased the warranty extension for 30 bucks. Need to cancel the registration and transfer the ext to the correct 3090 model 3987 card I am using safari browser.


When you registered you must enter the serial number. The serial number should have automatically corrected your mistake.
Did that not happen?
In your list of registered products does it still show up as 3897?
 
Sorry for the simple comment but something should have prevented you from completing the registration.




 
no I was tired and just finished dealing with a relatives medical emergency.
 
So I simply put in the first evga 3090 3987 purchased from antonline on Aug 03 and purchased the extended warranty
 
I then put in the second evga 3090 3987 (incorrcetly) and purchased the extended warranty.  With a transpo error just like I did here with incorrectly.
 
Even though I did the transposition error and did not see the problem until after I purchased a warranty on a 3080 that I do not own.
 
I will say 2 things:
 
a serial number for a 3090 could have 1 extra digit and the system catches it.
 
the fact that
 
serial number 211413389702xxxxx shows a 3080 3897 error and not mine
serial number 211413398702xxxxx shows a 3080 3987 correct and mine
 
is on evga as a simple transposition error  should not work.
 
Second the screen in black background white type which appears to be a default is hard as f--k for me to read.
I would prefer a white background with black type as the default for my products.
 
I am annoyed for missing it and now having a 30 dollar extend warranty on a card I don't own
 
I am annoyed they have yet to contact me.
 
I am also informing you that you are correct in that I made the mistake.
 
 
 
While I am posting does anyone know if I can alter the black background white print to white background black type?
 
BTW I am fighting with another company that does a lot of work for me that switched to a black background with white type. So far they have not offered me an option to have a white background with black type. I am wondering if evga is going to do the same or if I am missing the option to change the background.
 
 
Note chrome allows color of type to change with and extension.  But so far I am stuck with that god awful black background.
post edited by philipma1957 - 2021/08/11 09:50:54
damkor20
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Re: New EVGA.com Notification Checkout Process 2021/08/11 09:31:44 (permalink)
Why is the Notification system unfair ? There are big differences between US and EU 
enewt
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Re: New EVGA.com Notification Checkout Process 2021/08/11 09:31:47 (permalink)
Camel Day.  Let's all ride to Gaming Valhalla.
 
Apologies for the late summary update and the phoned-in intro, but your friendly, neighborhood amphibian slept in this morning after an epic 3 am battle with a small mouse that made the unfortunate decision to sneak into the home through the cat door. The cat and yours-truly turned the home office upside down chasing that frightened little mus musculus around the room. The crashing and banging woke up the whole family and left me wide awake....
 
Find your trustworthy camel and let's get going.  
 
Best of luck!
 
As of 9:30 am PT Wednesday, August 11, this is the status of the North American queues (bolded font represents movement from the morning of August 10; italicized parentheticals calculate the length of movement from the prior report)):
 
Card                                   SKU                    Most Recent Registration Timestamp to Receive an Invite to Purchase email
 
Ultra
3090 FTW3 Ultra                 3987                   11/20/2020 06:55:55  
3090 XC3 Ultra                   3975                   10/06/2020 11:38:46 

3080 Ti FTW3 Ultra             3967                    06/03/2021 07:52:31       (00:00:15)  
3080 Ti XC3 Ultra               3955                    06/03/2021 07:22:36 
3080 FTW3 Ultra                3897-KR               09/22/2020 12:44:46
3080 FTW3 Ultra                3897-KL               10/05/2020 22:34:32        (00:55:41)
3080 XC3 Ultra                  3885-KR               09/18/2020 13:53:00 
3080 XC3 Ultra                  3885-KL               09/18/2020 14:42:39
3070 Ti FTW3 Ultra             3797                   06/10/2021 06:37:44        (00:00:46) 

3070 Ti XC3 Ultra               3785                    06/15/2021 09:04:13       (00:00:15)
3070 FTW3 Ultra                3767-KR               02/16/2021 17:25:43  
3070 FTW3 Ultra                3767-KL               12/01/2020 17:52:05 
3070 XC3 Ultra                  3755-KR               12/07/2020 19:40:37 

3070 XC3 Ultra                  3755-KL                12/01/2020 07:36:49
3060 Ti FTW3 Ultra            3667-KR                12/01/2020 07:30:47
3060 Ti FTW3 Ultra            3667-KL                12/01/2020 07:52:11       (00:10:11) 
 
Gaming
3090 FTW3 Gaming           3985                     09/24/2020 16:12:06      
3090 XC3 Gaming             3973                     09/24/2020 00:00:00
3080 Ti XC3 Gaming          3953                     06/30/2021 06:31:57       (00:00:16) 
3080 FTW3 Gaming           3895                     09/21/2020 09:57:19 
3080 XC3 Gaming              3883                     09/16/2020 11:14:32 
3070 Ti XC3 Gaming          3783                     06/30/2021 06:28:56       (00:00:22) 
3070 XC3 Gaming              3753                     10/29/2020 06:21:40  
3060 Ti FTW3 Gaming        3665                     12/08/2020 18:52:16  
3060 Ti XC3 Gaming           3663-KR               12/01/2020 07:35:17  
3060 Ti XC3 Gaming           3663-KL               12/01/20208:06:20        (00:07:03) 
3060 XC Gaming                3657                    03/18/2021 07:09:32     (45:05:39)

 
Black
3090 XC3 Black                 3971                     09/24/2020 00:00:00 
3080 XC3 Black                 3881-KR                09/16/2020 15:25:37 
3080 XC3 Black                 3881-KL                09/16/2020 15:38:15 
3070 XC3 Black                 3751                     10/29/2020 06:31:11  
3060 XC Black                   3655                     02/25/2021 09:08:54 
 
Hybrid
3090 FTW3 Ultra Hybrid      3988                    12/24/2020 15:20:52 
3090 XC3 Ultra Hybrid        3978                    12/14/2020 12:25:38

3080 Ti FTW3 Ultra Hybrid  3968                     06/03/2021 07:44:02
3080 Ti XC3 Ultra Hybrid    3958                     06/03/2021 07:53:37        (00:00:31) 
3080 FTW3 Ultra Hybrid      3898-KR               12/16/2020 09:10:17
3080 FTW3 Ultra Hybrid      3898-KL                12/16/2020 09:14:27       (00:00:03)
3080 XC3 Ultra Hybrid        3888-KR                12/10/2020 09:12:47 
3080 XC3 Ultra Hybrid        3888-KL                12/10/2020 09:15:05 
 
Hydro Copper 
3090 FTW 3 Ultra HC          3989                     04/15/2021 10:00:29  
3090 XC3 Ultra HC             3979                     06/23/2021 06:00:09 
3080 Ti FTW3 Ultra HC       3969                     06/03/2021 07:44:07 
3080 Ti XC3 Ultra HC          3959                     06/15/2021 09:25:37 
3080 FTW3 Ultra HC           3899                     06/23/2021 06:00:15 
3080 XC3 Ultra HC             3889                     06/23/2021 06:00:09 

K|NGP|N 
K|NGP|N HC (Queue)          3999                    06/15/2021 09:17:29       (00:00:08) 
K|NGP|N Hybrid (Queue)     3998                    02/24/2021 02:44:20    (146:03:23)
K|NGP|N HC Kit                  1999                    06/23/2021 06:06:15  

 
May your remaining wait be shorter than you anticipate; it is already longer than you deserve.
 
Best of luck!   twene  
 
post edited by enewt - 2021/08/11 10:23:06

Please use my Associate Code at your checkouts for up to 10% discounts on all your EVGA purchases: VDN2319M4O569J4

30 Series GPUs currently "in stock"
EVGA Queue Summary (North America)

Zorgatone
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Re: New EVGA.com Notification Checkout Process 2021/08/11 09:40:55 (permalink)
enewt
Camel Day.  Let's all ride to Gaming Valhalla.
 
Apologies for the late summary update and the phoned-in intro, but your friendly, neighborhood amphibian slept in this morning after an epic 3 am battle with a small mouse that made the unfortunate decision to sneak into the home through the cat door. The cat and yours-truly turned the home office upside down chasing that frightened little mus musculus around the room. The crashing and banging woke up the whole family and left me wide awake....
 
Find your trustworthy camel and let's get going.  
 
Best of luck!
 
As of 9:30 am PT Wednesday, August 11, this is the status of the North American queues (bolded font represents movement from the morning of August 10; italicized parentheticals calculate the length of movement from the prior report)):
 
Card                                   SKU                    Most Recent Registration Timestamp to Receive an Invite to Purchase email
 
Ultra
                 3987                   11/20/2020 06:55:55  
                   3975                   10/06/2020 11:38:46 

             3967                    06/03/2021 07:52:31       (00:00:15)  
               3955                    06/03/2021 07:22:36 
                3897-KR               09/22/2020 12:44:46
                3897-KL               10/05/2020 22:34:32        (00:55:41)
                  3885-KR               09/18/2020 13:53:00 
                  3885-KL               09/18/2020 14:42:39
             3797                   06/10/2021 06:37:44        (00:00:46) 

               3785                    06/15/2021 09:04:13       (00:00:15)
                3767-KR               02/16/2021 17:25:43  
                3767-KL               12/01/2020 17:52:05 
                  3755-KR               12/07/2020 19:40:37 

                  3755-KL                12/01/2020 07:36:49
            3667-KR                12/01/2020 07:30:47
            3667-KL                12/01/2020 07:52:11       (00:10:11) 
 
Gaming
           3985                     09/24/2020 16:12:06      
             3973                     09/24/2020 00:00:00
          3953                     06/30/2021 06:32:09       (00:00:28) 
           3895                     09/21/2020 09:57:19 
              3883                     09/16/2020 11:14:32 
          3783                     06/30/2021 06:28:56       (00:00:22) 
              3753                     10/29/2020 06:21:40  
        3665                     12/08/2020 18:52:16  
           3663-KR               12/01/2020 07:35:17  
           3663-KL               12/01/20208:06:20        (00:07:03) 
                3657                    03/18/2021 07:09:32     (45:05:39)

 
Black
                 3971                     09/24/2020 00:00:00 
                 3881-KR                09/16/2020 15:25:37 
                 3881-KL                09/16/2020 15:38:15 
                 3751                     10/29/2020 06:31:11  
                   3655                     02/25/2021 09:08:54 
 
Hybrid
      3988                    12/24/2020 15:20:52 
        3978                    12/14/2020 12:25:38

  3968                     06/03/2021 07:44:02
    3958                     06/03/2021 07:53:37        (00:00:31) 
      3898-KR               12/16/2020 09:10:17
      3898-KL                12/16/2020 09:14:27       (00:00:03)
        3888-KR                12/10/2020 09:12:47 
        3888-KL                12/10/2020 09:15:05 
 
Hydro Copper 
          3989                     04/15/2021 10:00:29  
             3979                     06/23/2021 06:00:09 
       3969                     06/03/2021 07:44:07 
          3959                     06/15/2021 09:25:37 
           3899                     06/23/2021 06:00:15 
             3889                     06/23/2021 06:00:09 

K|NGP|N 
 ()          3999                    06/15/2021 09:17:29       (00:00:08) 
 ()     3998                    02/24/2021 02:44:20    (146:03:23)
                  1999                    06/23/2021 06:06:15  

 
May your remaining wait be shorter than you anticipate; it is already longer than you deserve.
 
Best of luck!   twene  
 



Would you happen to know about European queues as well? I'm considering to place an order soon or elsewhere :/
enewt
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Re: New EVGA.com Notification Checkout Process 2021/08/11 09:40:59 (permalink)
Iamjus10
JoergF
while until prices come back down.


Son, i have a bridge to sell you. 



Hey, goo...er...news.  Here is the money quote: "But there's still hope (emphasis added) on the horizon, several previous reports from TSMC and other experts in the industry have predicted that the tech shortage will end around the year 2022 or 2023."
 
Yay...?!?
 
Zorgatone
 Would you happen to know about European queues as well? I'm considering to place an order soon or elsewhere :/

 
The latest info I have can be found in BovineGamer's EU summary (link is in the signature block of each of my posts). Here it is (in case you are on a mobile phone): EU Notify Queue Summary
post edited by enewt - 2021/08/11 09:42:18

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philipma1957
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Re: New EVGA.com Notification Checkout Process 2021/08/11 09:47:36 (permalink)
And after playing with chrome I can do some over ride of color on the products I have registered.
 
But background is still black which is hard on my eyes.
 
 
edit 
 
@ frank3d. I wanted to be really angry at you say lots of salty stuff. But I did look at every browser I have and chrome allows a change color extension.
 
It is a bit better than the page evga uses as default  thank you for your input. 
 
Maybe they will get to me I sent the email to support.
So I am hoping they delete the 
3897
and move the warranty to the 3987 this week.
 
At least the  product list page is a little better thanks to you.
post edited by philipma1957 - 2021/08/11 09:58:50
Cheemonstonzo
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Re: New EVGA.com Notification Checkout Process 2021/08/11 09:50:22 (permalink)
Cheemonstonzo
Explixit
Zen_Punk
rickychanny
hello Jacob,

I'm sorry to post this question here but I'm at my wit's end. I have an RMA replacement stuck at customs and they are holding me to ransom, and refusing to release my card. in short the problem according to the customs agent I spoke to for over four hours via email yesterday, EVGA has sent a proforma invoice with the replacement card according to the agent I spoke to, the proforma will not suffice as sufficient evidence for the item, and I need a commercial invoice.

easy enough to ask for or so i thought I went onto EVGA and put a request in to ask for a commercial invoice only to receive in both replies I got!  the same proforma invoice which as I was told is no good and customs will not accept, and now I am stuck with customs holding me to ransom, and they won't release my card until I provide them with the correct form could you please contact me asap and provide me with a commercial invoice so I can get my card released from customs I did try to ring your support line and it was on hold for 25 mins then the call just hung up!

I am at my wits end all I need is a commercial invoice for my RMA to be released I understand I may need to pay tax that is not the problem, the problem is asking for a commercial invoice then having my question ignored and being sent the proforma invoice over and over so would you please contact me and help me sort this matter out.

thank you Alan.

You might have a better chance with a response on Twitter. EVGA_JacobF

Does this happen often? And is it through shipping or physically crossing between national borders and carrying this thing?

I have a 2060 RMA currently at EVGA.  I'm guessing it'll ship out next week providing stock and whatnot.  When it goes through customs, I'll update if I deal with the same problem or not - I won't be impressed if UPS tries to take a brokerage cut from a zero-dollar RMA exchange.  When I sent the card I put "REPAIR_AND_RETURN" in the customs documentation.  EVGA shouldn't have needed to pay brokerage but I have no idea if they did or not.

RMA 2060 arrived today.  No customs or brokerage fees.  @rickychanny, I'd definitely give customs heck for being crooked.
Dwarfy
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Re: New EVGA.com Notification Checkout Process 2021/08/11 09:54:31 (permalink)
shiphtfour
Dwarfy
 
Actually they are shipping this way in sizeable numbers, it's the queue that is not seeing stock.
Screen grabs as of right now
 

 
They have contractual obligations with EU retailers that were negotiated before the pandemic and this whole mess started, so yes they are still sending them cards. That does not change my comment about the EU queue.
 


shiphtfour

I understand the frustration, but please remember that EVGA is an American company whose primary focus is doing business in this country. When there is already more than enough demand among their domestic customers, you can understand why only a fraction of the products are getting shipped overseas. It may not be what you want to hear, but you are probably better off focusing on other means of obtaining a gpu, at least until supply catches up (which could be another year or more out).



As you can see your original comment did not mention the queue EU or otherwise..... Your original comment said that EVGA were American and thus serve American's first and I meerly pointed out that stock of EVGA cards were getting shipped to the EU (well UK at least)
 
EVGA are indeed run from an American HQ, but the cards are not built there and thus shipping from the factory to a USA distribution center, before shipping to the customer.
They don't have a EU distribution anymore since they down sized the EU branch and as such they now ship to EU customers direct from Taiwan.
This alone is a factor in EU customers dismay as USA is two steps yet we are direct. I'm sure there is more to it and EVGA has not elaborated, so we wait and get a little sad seeing US customers posting notifies. Yes the US queue is slow but slow is better than next to nothing.
xtremegamer
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Re: New EVGA.com Notification Checkout Process 2021/08/11 10:12:42 (permalink)
i be sad if no drop for 3967                    

12G-P5-3967-KR 6/3/2021 8:01:42 AM PT No
12G-P5-3958-KR 6/3/2021 9:47:16 AM PT No
 
 
Use My Associate Code To Get 3% Off Your Graphics Card  Purchase: 07N4WZTXMI5NA26
 

mbrown9764
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Re: New EVGA.com Notification Checkout Process 2021/08/11 10:25:46 (permalink)
shiphtfour
lol999
AGAIN NO CARDS for EU what a joke EVGA. Fith class customers we are! Or in other words the guys on the titanic below the waterline closed away from the rich people.

bgmaster
Yes, the percentage of GPUs shipped to Europeans must be 10%.
This difference in treatment between customers is shameful.


I understand the frustration, but please remember that EVGA is an American company whose primary focus is doing business in this country. When there is already more than enough demand among their domestic customers, you can understand why only a fraction of the products are getting shipped overseas. It may not be what you want to hear, but you are probably better off focusing on other means of obtaining a gpu, at least until supply catches up (which could be another year or more out).
 

Exactly.  I've had a Behringer 2600 on order since the day it was announced, back in October of 2020.  They've been shipped ALL OVER Europe, but here in the USA we haven't seen many, if any, yet.  Same reason - servicing the home turf first.  It sucks, but I get it.
nick_shl
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Re: New EVGA.com Notification Checkout Process 2021/08/11 10:44:29 (permalink)
damkor20Why is the Notification system unfair ? There are big differences between US and EU 

Life is unfair. It is how it is. It just can't be fair for everyone.

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shiphtfour
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Re: New EVGA.com Notification Checkout Process 2021/08/11 10:50:58 (permalink)
Dwarfy
 As you can see your original comment did not mention the queue EU or otherwise..... Your original comment said that EVGA were American and thus serve American's first and I meerly pointed out that stock of EVGA cards were getting shipped to the EU (well UK at least)
 
EVGA are indeed run from an American HQ, but the cards are not built there and thus shipping from the factory to a USA distribution center, before shipping to the customer.
They don't have a EU distribution anymore since they down sized the EU branch and as such they now ship to EU customers direct from Taiwan.
This alone is a factor in EU customers dismay as USA is two steps yet we are direct. I'm sure there is more to it and EVGA has not elaborated, so we wait and get a little sad seeing US customers posting notifies. Yes the US queue is slow but slow is better than next to nothing.



I would love to see everyone get the opportunity to buy their desired GPU at MSRP, regardless of country. Unfortunately that is not the case now or for the foreseeable future, so if I were located in the EU I would be focusing my attention on other means of obtaining one and would consider the EVGA EU queue as merely a backup plan. It sucks, and not necessarily fair, but it is what it is.
 
I would also think that it is significantly more expensive and logistically complicated to ship single GPUs from Taiwan to individual customers rather than bulk shipments to a distribution center first (which is why distribution centers exist and shipping companies are built around them). I have no idea if that cost is passed on to the customer purchasing though.
post edited by shiphtfour - 2021/08/11 10:55:34
sholm
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Re: New EVGA.com Notification Checkout Process 2021/08/11 11:18:44 (permalink)
08G-P5-3797-KL    6/10/2021 6:37:48 AM PTYes
 
Yay!!!  Thanks for all the updates enewt, you earned a little commission on this order!
frankd3
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Re: New EVGA.com Notification Checkout Process 2021/08/11 11:21:09 (permalink)
philipma1957
frankd3
philipma1957
 
What is wrong with website can not get into notifies. And support is yet to get back to me on the transposition error I did on the 3987 3090 card.  I registered it as a 3897 and purchased the warranty extension for 30 bucks. Need to cancel the registration and transfer the ext to the correct 3090 model 3987 card I am using safari browser.


When you registered you must enter the serial number. The serial number should have automatically corrected your mistake.
Did that not happen?
In your list of registered products does it still show up as 3897?
 
Sorry for the simple comment but something should have prevented you from completing the registration.




 
no I was tired and just finished dealing with a relatives medical emergency.
 
So I simply put in the first evga 3090 3987 purchased from antonline on Aug 03 and purchased the extended warranty
 
I then put in the second evga 3090 3987 (incorrcetly) and purchased the extended warranty.  With a transpo error just like I did here with incorrectly.
 
Even though I did the transposition error and did not see the problem until after I purchased a warranty on a 3080 that I do not own.
 
I will say 2 things:
 
a serial number for a 3090 could have 1 extra digit and the system catches it.
 
the fact that
 
serial number 211413389702xxxxx shows a 3080 3897 error and not mine
serial number 211413398702xxxxx shows a 3080 3987 correct and mine
 
is on evga as a simple transposition error  should not work.
 
Second the screen in black background white type which appears to be a default is hard as f--k for me to read.
I would prefer a white background with black type as the default for my products.
 
 

 
Thank you for explaining.
I never would have guessed that the serial numbers were so close like that.
So easy to make a mistake. I understand.
 
BTW, completely agree about white text on black. Takes a while for my eyes to adjust. I never understood why it's so popular.
 
I'm sure EVGA will eventually sort it out for you. I've had some of my requests take a while but they always get to it.
enewt
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Re: New EVGA.com Notification Checkout Process 2021/08/11 11:23:49 (permalink)
sholm
08G-P5-3797-KL    6/10/2021 6:37:48 AM PTYes
 
Yay!!!  Thanks for all the updates enewt, you earned a little commission on this order!



Congratulations and thanks for reporting back.  Thanks also for the kind words and for the use of the Associate’s Code for your 3% discount at checkout; both are appreciated.
 
Enjoy your new gaming goodness!
 

Please use my Associate Code at your checkouts for up to 10% discounts on all your EVGA purchases: VDN2319M4O569J4

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