Well i send one of my cards in for rma and they got it last week. So as any person would do i called to check and see what was going on with the rma, just wanted some updated info on the issue. So someone answered, will not say the name but i was just left with a sour feeling in my stomach after talking with that person.

I asked about the card and the replacement and immediately got you will get the same card back. I asked to speak to someone about swapping it out for a single card. As my dual gpu card is just plain hot for my system. Again the person didn't want to be of any help and said you will get back the same card, we have plenty in stock route again. I never gave him my rma number, name or model of card.

This doesn't sit with me well at all on the subject. The person didn't want to help in any form or fashion. Yes i know it is monday but, be nice and help the end user please. So now i'm sitting here passing the information on to you. And i even told the person i was going to post in the evga forums about this, the reply was go ahead to top that off.

I'm going to say that was one of the worst technical support cards i ever made in my life. Like i said i know how people feel on monday, etc. But ask for some info and at least act like you want to help. So now i'm stuck with the same info i called with, that i knew to begin with. I guess i could play phone tag and keep calling to hopefully i got someone that would like to help and do their job perhaps.

  "In charge of my investment"?? lolz you had to pay for the "In charge feeling" fyi

j/k I use the advanced RMA myself.. just found your post funny

I mainly wanted to check to see if i could get a single gpu back instead of a dual gpu. For one the heat is killing me and i'm tired of two gpu's right now on one lane.

Is there anyone in here that can possibly help me with this issue?

Yes but EVGA shouldn't be that way though. We the end users spend a large amount of money on a product and should be treated just as equal.

But i guess i will hold out and see what happens, since this is just coasting in here. Hopefully something good will happen though. Just be nice to actually talk to someone that cares though.

I have sent you an PM regarding this issue.

Update:
  
        Well as of 12/2/2009 my rma status off my page has now been removed. Now before the 2nd it should pending on the page with my rma status. So now i submit a tech ticket and of course have to wait 1-2 business days for a reply back, which then i have to follow up with a update question which again leads to another 1-2 business day response.

You know how about a live chat support page? And i don't even want to start about the long wait and hold times for evga's phone support. I think today i waited 40 minutes with no answer but some response from a recording to hit * to leave a call back number.

Hello i been waiting for 40 minutes and if i do a call back, then how long 1-2 business days? Yes i am rather annoyed at this point and time. Everything i seem to try to get help on buys EVGA another 1-2 business days. Heck with that much time any company can eventually get something out the door.

This has been the WORST EVGA RMA , there is just no excuse for this kind of none response and none info support.

Well finally got a hold of someone after another 40 minutes of holding. He doesn't have a clue really what was going on. Said perhaps the cleared it for a reason and started it over again.

Update:
The current status of your RMA is received and preparing to ship. It should ship within 1-2 business days. Please let us know if there is anything else we can assist you with. Thank you, EVGA

So don't know what i am getting though i got answer though. So i guess this puts me into next week before the card ships. So that would be a week and 2 days total wait. Thanks for everyone's time.

Haha, if you don't want a 9800GX2, I'll be happy to take it off your hands. ;P

Your treating your GPU's like a pack of Pokemon cards, you can't just go and swap them for whatever you want, even if it does seem like a fair trade.
If it draws too much power, get a better PSU.
If it's too hot, find a cooling solution for yourself.

Seems this guy has heard about some people getting a 200 series card for their old 9800 GX2's and thought he would try his luck, even making a "bad experience with EVGA" thread which usually help to spring EVGA into action to make what you want happen but simple fact is tht EVGA only does this when they have no GX2's to replace RMA'ed GX2's with, the OP was "unlucky"? that EVGA happen to have enough stock of GX2's to cover his Warranty Replacement at that time.

Any company will replace an old product with the same product unless they cant within a reasonable time frame or have no idea when they are likely to have stock of this older item, if they have the same item in stock thats what you will get because thats what you bought and paid for.

As for the bad experience on the phone there is no excuse for that but possibly we are not getting the full story, if all you asked the guy was if you could replace your old GX2 for a newer GTX 260 then he my have had a belly full of people trying the same thing, causing grief just to try and spring someone higher up into action to save EVGA some bad "press".  EVGA may only have themselves to blame for appearing to be more helpful or atleast receptive when people make threads that show EVGA in a bad light.   Something that makes me think we are not getting the full story is that the OP claims the representative didnt ask for any info about the card or the RMA yet the representative was able to tell the OP that "we have plenty in stock route again"

I guess you got to commend him for trying but you have to wonder if there was anything wrong with his GX2 in the first place apart from it "drawing too much power and producing too much heat".  Not sure if EVGA just sent him his GX2 back or replaced it with another GX2.

KILLER_K

@ hacker2021,  you're still missing the point of the post. If you knew anything at all you know these cards run extremely hot and the threads are posted all in the 9 series threads. My power supply is fine or i wouldn't have been running them quad-sli to start with. And if you notice i'm not the only one having issues in this forum. And for the pokeman cards statement i'm not a kid, use a adult comment next time.

Moltenlava, For your information the card was dead. Why the heck would i send in a card if nothing was wrong with it? That doesn't even make any sense there. I'm not some in here that tear up a card just to see if they can get a better card after they use it for a year. Mine stopped working and i sent it in for rma. If that was the case why would i keep one and just send one in, i would have done both then correct?

@ jingiko -1, It isn't my place to tell the evga customer service how he should do his job. For one he should know how to be helpful and work with someone on the phone. When you don't even ask for a name, rma number, support ticket then you are not doing your job.

Update:
EVGATech_SteveC has fixed my issues and corrected the problems. He was completely understanding about what i was talking about. And fixed the problem without delay. He is a great person, job he did was 100% great as it took me 2 pm's and everything was sorted out. So a big thanks to him for listening and caring enough to help a end user.

Thanks again EVGATech_SteveC for your time.

If that means you got your "single GPU" card then congrats on your "whining/EVGA Sucks" thread working, they usually do :) Enjoy whatever card they send you and i hope that it runs to your heat/power consumption standards.