DannyW75It is not an issue with my system. It is an issue with the card/drivers.
DannyW75Ryzen 7 3800XCorsair DDR4 3466 32GBAsrock X470 TaichiAsus STRIX OC GTX 1080 TiEVGA 850 Watt G2 Power Supply
DannyW75 I am completely fed up. The forum is full of people complaining about the same issues.
DannyW75BIOS 3.78, but again, this is not an issue with my PC. The sound card, or drivers for it, are the problem.
DannyW75No, I have BIOS 3.78. You can find it online, or ask a higher up rep at Asrock for it. They will email you a link for the download. Also, I do tech work for a living. I am fully aware that problems can and will arise at times.
DannyW75I was told over the phone that I would be emailed a paid return shipping label, so I would not have to pay for shipping the item back. I have now received an email stating that my RMA is accepted, but I have to pay for the shipping. So I was lied to by the customer service rep. I am not amused, and I am not paying for it to be shipped back.
Jb1234Would a bios update fix the popping when powering on my pc ?
DannyW75I talked with EVGA again this afternoon. They have now agreed to cross ship with UPS expedited shipping, and include a paid return UPS shipping label in the box with the replacement sound card. I am disappointed to have received a faulty sound card right out of the box, but I will give credit where it is due. EVGA customer service has really stepped up here to make sure that they fix this situation. I was told that it was just bad luck for me to get a faulty card, and they have only seen one other instance of someone else purchasing the Nu Audio Pro 7.1 which ended up being faulty. It appears that the quality control checks on this new model are quite thorough, so they were shocked that I ended up with a bad one.