OMG!!!!

EK_Luc
Hi everyone!
 
I have a bad news for some of you.  We previously had the 04G-P4-3975 970 SSC and the 04G-P4-3978 FTW+ as compatible GPU for the 970ACX Waterblock but with the detailed pictures of ericleeee30 we have to announce that those 2 GPU won't be compatible. 
 
When we created the block, we weren't able to have detailed images of those new PCB from EVGA and our first visual information of them were from reviews of the card from JayzTwoCents.
 
I'm really extremely sorry about this situation.  We will update the CoolingConfigurator to remove those 2 models from the compatibility list.
 
Thanks

 OMG!!!! Stepped up from GTX970 SC ACX 2.0 to SSC model based on the information you gave in cooling configurator. :( Very disappointed. 
 
My setup has waited the block like 3 months now and now there isn´t one :/
 
 

xpfighter
I would really like to STEP UP as well. Just got my EVGA GTX970 FTW. But am not really happy how it compared to my older EVGA GTX780Ti... plus the coil whine and the 3.5GB mem issue... huh if I could only step up to a EVGA GTX980 with the original nVidia cooler.

You have the FTW or FTW+?

 
Sorry for my childish actions but emotions were in control when I wrote that. My order is still in processing and I canceled it so I think it will work out pretty easy. But that´s not the thing what pisses me off. The point is that I had the compatible VGA but I stepped it up to newer one based on the information what I had. If you look at the couple pictures what I uploaded you will see that I have made a lot of work to build that setup and I want to finish it. Desk is fully handmade by me and I feel bad to keep it unfinished. Waterblock in VGA is superimportant to me and I do everything what it takes to get one. So if there is no block coming out Im gonna sell my card and buy one which I can watercool. 
 
I apologize my rude language. I´ve get supergood customer service from EK and I think that it will continue after this mess and they will work it out somehow. 
 
 

make sure to follow this post also.  I am sure we will get answers on many threads but I do not want you to miss it when it is announced one way or another
 
http://forums.evga.com/tw...-m2297474.aspx#2299450

Thanks fkrIII for the words you said it's appreciated!
 
But I totally understand the frustration that kisakeissi expressed.  I'm pissed off just by having to announce it so imagine how I would feel if I was an owner waiting for his waterblock!
 
One thing that bugs me into this story is that we specifically told people that those models would be compatible when they asked but hey that's our fault and I feel very bad about it.
 
I hope to have some news soon from Peter about the possibility of a future revision of the block for those missed GPU's 

kisakeissi
OMG!!!!

EK_Luc
Hi everyone!
 
I have a bad news for some of you.  We previously had the 04G-P4-3975 970 SSC and the 04G-P4-3978 FTW+ as compatible GPU for the 970ACX Waterblock but with the detailed pictures of ericleeee30 we have to announce that those 2 GPU won't be compatible. 
 
When we created the block, we weren't able to have detailed images of those new PCB from EVGA and our first visual information of them were from reviews of the card from JayzTwoCents.
 
I'm really extremely sorry about this situation.  We will update the CoolingConfigurator to remove those 2 models from the compatibility list.
 
Thanks

OMG!!!! Stepped up from GTX970 SC ACX 2.0 to SSC model based on the information you gave in cooling configurator. :( Very disappointed. 
 
My setup has waited the block like 3 months now and now there isn´t one :/
 
 

 
 
I so feel your pain bro. Just a week ago, I bought two of the 970 FTW+'s (none refundable, from Newegg), for the sol purpose that EK said that the block would be compatible with the 04G-P4-3975
970 SSC and the 04G-P4-3978 FTW+ cards. At the same time of buying those two cards I also bought a EK-Supremacy EVO Gold/Plexi block ,dual EK 250 X3 reservoirs and two of their EK-XTOP
D5 PWM pumps. I want to do a dual loop system for my build Im working on now, and now unless they make blocks for these two cards, I have to loss money somewhere ( either not using one of the
loops, or having to buy another set of GPU's with a compatible block ) , and frankly that just really makes me furious. I am just thankful that I noticed it the night that I stayed up waiting for the block to be available on EK's site, or else I would have wasted more money and been more upset then I already am.
 
I really hope that EK does not abandon the people that were anticipating on these blocks to work with the 04G-P4-3975 970 SSC and 04G-P4-3978 FTW+ cards, since EK did say the blocks would fit.
 
P.S. I love these cards, they are beast of GPU's but my sol purpose of spending $800 on GPU's was so I could water cool them. I choose the 04G-P4-3978 FTW+ cards for 3 reasons
 
1) I really like EVGA GPU's and the FTW+ cards are a big and improvement over the original 04G-P4-2978 FTW.
 
2) I love water cooling my components and am a huge fan of EK products.
 
3) EK said that their 970 ACX blocks were going to be compatible with the cards I bought.

 
I received the answer about a possible future revision and for now there's no plan for it. 
 
Again, i'm really sorry about this situation.

Yesterday this mess was just misunderstanding and mistake made by EK and still fixable problem. Today when they told us that they are not gonna do anything about it, it is a big LIE and proof that companies nowadays don´t give a **** about customers. All they care about is money and profit. They can treat you well as long it´s not gonna cost them alot but when they make a mistake what is expensive to fix they raise their hands and tells us that "no can do" 
 
I´m not a lawyer and I don´t know is this a illegal but forums are full of proofs of upcoming waterblock to these two cards. It´s not misleading or mistake. It´s pure LIE. EK cooling configurator has been a watercoolers bible but now the religion has died and bible should me buried with it. Don´t put there products what you HOPE to release in future. There should be only facts! People make big investments based on information you give us.
 
Those lies has made people buy 400€ graphics cards. (including me) Who pays the losses when these victims starts to sell their cards and buying a different models? We are, not EK or anyone else. 
 
Below is the answer what I got today from EK customer service when I canceled my order and asked about compatible block release.
 

EK support
Dear customer,
We are sorry for the problem reported.
 
We have cancelled your order and refund your money on your paypal account.
 
Unfortunately we will not have and any waterblocks compatible with new revision of these videocards.
 
EKWB posts pictures of PCB for the reason that user can double check and compare PCBs before purchasing blocks.
As some manufacturers change layouts while keeping same labelling and unfortunately we were not aware of changes made by manufacturer of these videocard.
 
If you need any further information, please do not hesitate to contact me.
 
Lep pozdrav, Kind regards, MFG!
 
not gonna say who it was. It doesn´t matter.
 

You must be kidding me? You mean that I have to check the compatibility somehow before purchasing blocks or graphics cards? I´m sorry, it was my bad. I should understand to check it by myself. It´s not your JOB.
 
I´m so disappointed to this situation that I can´t find words to it. Week ago you were a best watercooling company in the world. Now you are just manufacturer which should I avoid.
 
Thank you very much. Really appreciate it! Kappa
 

iNoToRiOuS

kisakeissi\
I´m not a lawyer and I don´t know is this a illegal but forums are full of proofs of upcoming waterblock to these two cards. It´s not misleading or mistake. It´s pure LIE.

 
That's so wrong it's hilarious.
 
If you look on cooling configurator, it said "visual compatibility". It never said "physical". "Visual" is a "it may or may not work, we don't guarantee it 100%". "Physical" means that the block has been physically confirmed to fit on the card.
 
That's like a company saying "hey were making cool tires for a car. They might be compatible with your car!". When they are released, it turns out the car manufacture made a newer version of the car, and the tires won't fit.
 
This is in no way EK's fault.
 
As much as I love EVGA, this is all on them. They could have sent PCB's to EK, or have put the effort into the FTW + originally at launch and not have 2 different confusing versions, but I digress.
 
 

I tend to agree with you here.  really wish this third revision was the first.  it caused allot of hassle with step-ups and everything else.  I also wish evga would send one of every pcb to ek.  they could ask for them back when it was all said and done then give them away or something.  evga would become the gold standard of water cooling
 
lastly I think for blocks that maybe ek cannot financially justify making they should start a kickstarter for the cards that would be supported and if they get enough money then they make it if not the consumer would get there money back.

For the FTW+ is a custom cooler in production. If the SSC has the same layout it also could fit.
I have the same problem steped up from FTW (ek has a cooler) to FTW+ (no cooler) so a User at a german forum send it to liquidextasy.de and now we get a cooler in 2-3 Weeks.