frozenraccoon
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Hello, Hopefully someone here has had a similar problem or someone knows how to fix. I have been having issues whenever I play any game on my PC. When I am playing Siege for instance, can be 1 minute, 5 min, the screen will go back and the monitor will disconnect, but I can still hear in Teamspeak and talk to other people. Only way I can get the monitor back on is if I manually reboot. I had a similar problem about a year ago and I switched my 980ti's and it corrected the issue. It started happening again with this new card about a week ago. Anyone out there ever hear about this issue before? I've reinstalled drivers, cleaned, etc. Specs i5 4590 980ti Thanks,
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Sajin
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Re: Black screen, can still hear on TS, computer still on
2018/01/19 15:11:24
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Does the fan on the card spin up to 100% when the screen goes black?
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frozenraccoon
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Re: Black screen, can still hear on TS, computer still on
2018/01/19 15:44:40
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Sometimes it does, sometimes it doesn't. Today when I fired it up, was playing for like 2minutes before it cut off. Fans were set to Auto. Never cranked when the monitor went black. Remained the same.
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Sajin
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Re: Black screen, can still hear on TS, computer still on
2018/01/19 16:04:33
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What is the make/model/age of your psu? Are you using a displayport cable? If yes, is the cable vesa certified?
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fearpoint
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Re: Black screen, can still hear on TS, computer still on
2018/01/19 16:25:55
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I had this issues with my GTX 970. It's some weird driver bug. Using DDU I was able to fix it. It's caused by the driver crashing, but you'll very rarely actually see the message by windows because causes the hardware to think there is no monitor running.
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frozenraccoon
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Re: Black screen, can still hear on TS, computer still on
2018/01/20 07:47:12
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Sajin - I have a EVGA SuperNOVA 550 GS Power Supply. I bought the unit at the end of 2015. Yes I am using a display port cable and it is verified. Fearpoint - I will give that a shot and see if it helps. Thanks for the suggestion.
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frozenraccoon
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Re: Black screen, can still hear on TS, computer still on
2018/01/20 08:12:30
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Tried using DDU then reinstalled the drivers. Didn't seem to help.
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Sajin
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Re: Black screen, can still hear on TS, computer still on
2018/01/20 12:12:03
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Does the same issue occur while using the hdmi output on the card?
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frozenraccoon
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Re: Black screen, can still hear on TS, computer still on
2018/01/20 13:40:03
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Yes I just tried with a HDMI cord, crashed after 3 minutes of playing.
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Sajin
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Re: Black screen, can still hear on TS, computer still on
2018/01/20 13:43:38
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Same issue occurs when running the card in a different pci-e slot? Have you tried to power the card with a different set of pci-e power cables?
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LilSkillet
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Re: Black screen, can still hear on TS, computer still on
2018/01/20 17:11:55
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sorry man i've never ran into this problem. i don't know what to say maybe use a different cord there might be something faulty going on inside or it could be your thermals over heating. sorry dude i really need more information before i could help i have never had this happen to me.
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frozenraccoon
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Re: Black screen, can still hear on TS, computer still on
2018/01/25 07:11:36
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No problem man, going to continue and try different things. Might buy some new power cables and maybe that'll do the trick. Forgot to post, but this is my build, don't know if that helps. CPU: i5 4590 3.3gGHz Motherboard: ASRock - H97M-ITX/AC Mini ITX LGA1150 Memory: Corsair - Vengeance Pro 8GB (2 x 4GB) DDR3-1866 Memory GPU: EVGA - GeForce GTX 980 Ti 6GB Superclocked+ ACX 2.0+ Video Card PSU: EVGA - SuperNOVA GS 550W 80+ Gold Certified Fully-Modular ATX
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Dr.Death
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Re: Black screen, can still hear on TS, computer still on
2018/01/25 09:48:45
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may try to test the card in another computer but whats a wrench in this is you claim ''I had a similar problem about a year ago and I switched my 980ti's and it corrected the issue. It started happening again with this new card about a week ago.'' seems like if it was not the card then that issue would not take a year to pop back up like a PSU issue should of popped up pretty quick so to say . under windows event log pull it up and see if it listed a error at the times this happens https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/ your boards bios 1.50 shows 3.Update VBIOS . ?? if your not running it or later maybe some handshake issue between that boards bios and certain cards used ?? then still you'd think the issue would pop faster then a years worth when you do a fresh driver install maybe use custom install and uncheck all but the card driver [like uncheck NVidia hd audio so it don't install for example ] maybe some crazy conflict pops up under a extreme once a year condition in the end for me its hard for me to try to run a gaming rig with a top end kind card / build and all + any overclocking on a 550w unit [I think that unit you got is really a 540w on the 12v] lots of times well the majority of the times guys with these type issues tend to be running lower powered PSU's and find full load full system stress on them may not be too good a deal good luck also running a non K intel cpu on high speed memory may not have great results non K prefer 1600 memory cause you may need to OC the CPU to make the memory stable over 1600 maybe sajin knows if the driver your using still has that debug mode to try out ?? https://www.evga.com/support/faq/afmviewfaq.aspx?faqid=59594
post edited by Dr.Death - 2018/01/25 09:55:22
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vick1000
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Re: Black screen, can still hear on TS, computer still on
2018/02/05 14:32:45
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I had a new to me 970 doing it with the 390.77 drivers, and thought it was a bad card, put my 760 back in with a fresh 390.77, and it started doing it. Swapped back to 381.89, and it was good to go, put the 970 in with better cooling and 381.89, and it's rock solid. There may be a driver install issue or something, but I use DDU in safe mode before any driver change.
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