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AnsweredArkham Knight Crashes

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EyeDeeNo
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2017/07/15 12:09:32 (permalink)
Since yesterday July 14th Arkham Knight (owned through Steam) is crashing after running the game for 2 to 20 minutes. I'm not overclocking anything not the GPU, CPU or RAM I don't have XOC open. In Steam I have tried Verify Integrity of Game Files (4 were found faulty the first time checking) a few times yesterday Edit: also yesterday did a clean re-installation of latest NVIDIA Drivers, I have tried uninstalling than reinstalling the game today and still it crashes this time took screen shoot of the massage you can see below. Any ideas?
 
Click image for larger size than again to magnify 
post edited by EyeDeeNo - 2017/07/15 12:38:09

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Goobers
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Re: Arkham Knight Crashes 2017/07/15 13:26:00 (permalink)
Did you uninstall a bunch of stuff on the 14th? Like something related to Visual C?
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rjohnson11
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Re: Arkham Knight Crashes 2017/07/15 14:06:02 (permalink)
Uninstall the game completely. If you have more than one SSD/hard drive change the default install of the game (or all Steam games) to another SSD/HD and then see if that works.

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EyeDeeNo
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Re: Arkham Knight Crashes 2017/07/15 14:51:47 (permalink)
Thank you both for taking the time to help. 
Goobers
Did you uninstall a bunch of stuff on the 14th? Like something related to Visual C?

On the 13th I downloaded the demo of 3DMark to get an idea of benching to as well get an idea/handle of  overclocking with XOC 6.0.9. I ran TimeSpy five times than when done uninstalled it. I also was using Arkham Knight to bench with the in game bench before 3DMark as it is the most graphically intensive game I own besides Watch_Dogs (that doesn't have a bench) through UPlay at the moment. After all the benching till the end of the day was went back to AK to just play it for 30-40 minutes till turning off the PC for the day with no problems. Not till the following day as stated.
rjohnson11
Uninstall the game completely. If you have more than one SSD/hard drive change the default install of the game (or all Steam games) to another SSD/HD and then see if that works.

"Uninstall the game completely." I did this today.. explain completely? I going to want the saves of my progression. I would be able to move it back to the system drive (Seagate Hybrid Drive 1TB SSHD) after as the 2nd drive (Seagate Barracuda 1TB HDD) is right now just for backing up system drive?
 
Edit to both: After when I uninstall stuff I also go in to CCleaner to delete the registry it picks up as an issue and most all the time is something that has been uninstalled. 
post edited by EyeDeeNo - 2017/07/15 15:15:59

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Goobers
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Re: Arkham Knight Crashes 2017/07/15 19:36:57 (permalink)
I'm not a fan of various 3rd party apps like ccleaner and so forth.

But that's beside the point. Pretty much all the files aside from BAK are system files, meaning if/when they are told to be uninstalled for whatever reason, they don't do it until you reboot/shutdown, as they were resident and "in use."

I did a google on msvcr100.dll and came upon vcredist.exe references..try downloading the Visual c run times from MS.
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EyeDeeNo
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Re: Arkham Knight Crashes 2017/07/16 09:25:17 (permalink)
How do I go about repairing Visual C++ in Win10 if that is the cause?
I have gotten in touch with WB Games Support and they asked me send them the information about the current installation of DirectX on my computer with DxDiag utility. 
I have tried other games and the ones I ran worked without problems. Arkham Knight is one of my favorite games on my computer and have 65 hours invested since May 11th this year.
I looked at Control Panel\All Control Panel Items\Security and Maintenance\Reliability Monitor and found this for every time AK crashed
Faulting application name: BatmanAK.exe, version: 1.6.2.0, time stamp: 0x568ee584
Faulting module name: BatmanAK.exe, version: 1.6.2.0, time stamp: 0x568ee584
Exception code: 0xc0000005
Fault offset: 0x00000000049f17ed
Faulting process id: 0x2a4c
Faulting application start time: 0x01d2fddf97beaad8
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Batman Arkham Knight\Binaries\Win64\BatmanAK.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Batman Arkham Knight\Binaries\Win64\BatmanAK.exe
Report Id: 314c23ba-c968-4dbf-b52b-6c5d13048f2f
Faulting package full name:
Faulting package-relative application ID:

Will update here if anything changes.

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Goobers
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Re: Arkham Knight Crashes 2017/07/16 09:59:13 (permalink)
when you uninstalled the game, did you delete the BAK folder inside Steam\steamapps\common\ ?
 
If you're worried about the save files, they're stored in your "My Documents" folder (WB Games).
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EyeDeeNo
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Re: Arkham Knight Crashes 2017/07/16 10:10:25 (permalink)
No, i didn't just clicked uninstall in the Steam UI.
Yes, I did see my save files in my documents folder. Just didn't know if that was apart of "Uninstall the game completely"?
 

Lenovo IdeaCentre 710-25ISH with a i5-6400 Skylake ~ Win10 64 H 1703
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Goobers
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Re: Arkham Knight Crashes 2017/07/16 10:27:39 (permalink) ☼ Best Answerby EyeDeeNo 2017/07/16 16:10:54
It should be fine to leave the save data alone. But as a test, if you want, zip it as a file and then delete the folder.
 
Its most likely that even with the uninstall through Steam, it left some files in the common folder. 
 
EDIT: just checked my common folder. And sure enough, there are a few files leftover from some uninstalls.
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EyeDeeNo
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Re: Arkham Knight Crashes 2017/07/16 10:39:01 (permalink)
So I should delete C:\Program Files (x86)\Steam\steamapps\common\Batman Arkham Knight but I can leave C:\Users\Owner\Documents\WB Games\Batman Arkham Knight alone and I see GFXSettings.BatmanArkhamKnight.xml is in this folder... maybe delete that too and only keep SaveData? And cross my fingers. 
 
Edit: Okay going see if it do the trick.
 
Edit2: That did it ran the game for over 2 hours on problems.
Thank you Goobers
 
Now I have a to defrag the system drive of sum 3,430 fragments. Joy, there goes half a day.
 
post edited by EyeDeeNo - 2017/07/16 16:26:07

Lenovo IdeaCentre 710-25ISH with a i5-6400 Skylake ~ Win10 64 H 1703
GeForce GTX 1050 Ti Reference Card 
G.SKILL Value 4GB DDR4 2133 288-Pin SDRAM x 4    
Seagate Hybrid Drive 1TB SSHD + Seagate Barracuda 1TB HDD
Pioneer Blu-ray Burner BDR-209M
Lenovo LS2221 Wide 21.5" LED TFT Monitor via DVI-D + Samsung LN26A450C1D 26'' TV via HDMI
Creative GigaWorks T20 series II
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Goobers
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Re: Arkham Knight Crashes 2017/07/16 16:49:01 (permalink)
That's good that it's working.

Have fun with the defrag, I haven't done one in a long time. But I have multiple drives that are either rarely changing (game install drive) or always changing (anime torrents).
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