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Another 980Ti Hybrid issue... This time: Coil whine

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Exidrial
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2017/03/15 08:14:32 (permalink)
Okay,

some of you might remember me from this thread: http://forums.evga.com/GTX-980ti-Hybrid-70c-m2522976.aspx

I got my replacement 980Ti a while back and everything was fine. Until a few days ago when my 980Ti suddenly started having ridiculous coil whine.
Let me explain: A few days ago I got my new table. I put my case on my table. It's next to me now.
Why do you care? Well I was playing project cars and everything was fine. The day after randomly during my time playing project cars it suddenly started. The ridiculous coil whine. At first I thought it was just the pump of my H100i GTX ramping up. It made sense to me because the PC was under my desk the whole time which could be the reason why I never noticed but something was off. My PC was idling louder than before.

I then wanted to clean out the case because some dust accumulated there (mostly because it was sitting below a desk for the whole time) and I took the opportunity to check out where exactly  the sound was coming from. I started several benchmarks (Prime95 26.6, cinebench, unigine heaven) and put my ear next to different components. Blahblah testing testing the sound is coming from the GPU.
Okay this is no normal coil whine I think. Do you know that part when you exit unigine, you  get to a frame and your PC spits out tons of FPS? Yeah coil whine there is normal. It's the normal high pitched sound, limiting the FPS to say 100 makes it dead silent there. When playing games though the coil whine gets ridiculoius. It's not the normal high pitched coil whine but more a buzzing. Sounds like a pump but I don't think it's the pump. The coil whine is related to FPS. I limited the FPS to 5 in heaven, which resulted in the sound only appearing whenever a frame got spit out. Basically each frame produce one sound. Hard to explain.

https://youtu.be/pikLEVzLbS4 -> Idle. This sounds like it might just be the pump.
https://www.youtube.com/watch?v=dloK316j0WU -> Coil whine starts at around 0:20. I started Unigine Heaven.
https://youtu.be/-DGyEdfGkz4 -> Me rambling about the issue.

Some private words towards EVGA: Hey EVGA. I purchased this GPU a while back, it wasn't particularly cheap. I'm not mad at you for me having to RMA the first card, stuf happens but really... a 2nd RMA is kind of pushing it. I paid how much...? Something around 700€ or 800€ I think. This is a lot of money and honestly for that price I'm expecting a premium product. I think everybody can understand why this is making me kind of mad, this is not just a matter of RMAing the card. This is a matter of reliability and trust.
Not all is bad though. I commend your RMA process / support team. My last RMA went really well.

I will wait what you people have to say but I think I'll have to RMA this card...again. Let's hope it'll be the last RMA this time...


Edit: Update okay I can hear water flushing...I removed the radiator from the case and put it outside the case in such a way that the hoses are on the bottom but there still was some flushing sometimes. I checked the radiator and the system for leaks but found none, everything is dry.
I don't want to risk it though. I'm gonna RMA this card ASAP.

Edit: A few minutes ago it even sounded like the pump was completely dry or something. Really loud kind of grinding noise. The GPU is NOT leaking though. Gonna remove it from the system now because honestly this card is scaring the crap out of me right now lol. Might be the pump failing or the loop not being filled enough. The coil whine thing is still confusing me though -.-
 
Really EVGA... I originally purchased this card 1 year ago and I currently am in the process of requesting the 2nd RMA.... I honestly am not sure what I should think of this. Reading up the issues other users are having with your cards I really am thinking twice about buying another one of your products. This whole situation is making me rather angry.
post edited by Exidrial - 2017/03/17 08:12:14

CPU: i7-8700K
CPU Cooler: NZXT Kraken X52
GPU: EVGA GTX 980Ti Hybrid
Motherboard: Gigabyte Aorus Z370 Gaming 7
RAM: 16GB G.Skill TridentZ RGB 3200MHz CL16
PSU: Corsair AX860i
Case: Fractal Design Meshify C Dark TG
SSD: Samsung 850 EVO 500GB
HDD: 2TB Seagate Barracuda, 2TB Seagate FireCuda

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    Sajin
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/03/15 11:26:34 (permalink)
    Coil whine is harmless... http://www.evga.com/support/faq/afmmain.aspx?faqid=59535
     
    Fixes for coil whine...
     
    #1 Put glue on the noisy coils. Only works if coils are exposed. Will void warranty if done.
    #2 Run ati tool overnight to burn the card in. Click show 3d view to start ati render test.
    #3 Increase/decrease voltage on the card.
    #4 Try a different psu.
    #5 Use frame rate limiter software to limit fps in game to reduce whine.
    #6 RMA the card.
    #2
    Exidrial
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/03/15 11:34:34 (permalink)
    Sajin
    Coil whine is harmless... http://www.evga.com/support/faq/afmmain.aspx?faqid=59535
     
    Fixes for coil whine...

    #1 Put glue on the noisy coils. Only works if coils are exposed. Will void warranty if done.
    #2 Run ati tool overnight to burn the card in. Click show 3d view to start ati render test.
    #3 Increase/decrease voltage on the card.
    #4 Try a different psu.
    #5 Use frame rate limiter software to limit fps in game to reduce whine.
    #6 RMA the card.


    It definitely is not harmless to my sanity. It is louder than my freaking fans and they aren't particularly quiet. It's not just coil whine. It's really loud and annoying coil whine.

    #1: Uh no. I will NOT do anything that would result in a voided warranty
    #2: Can do... "burn the card in" ? It's a few months old but yeah I'll try that.
    #3: Why? It suddenly started happening? I already put it back to stock settings and the problem still persists
    #4: Because my AX860i suddenly went bad? Do I look like I can buy a new PSU just like that? lol Again, it randomly started happening.
    #5: Limit FPS to what? 5FPS? I even get the Coil whine with 10fps. Please watch the videos I posted, I explained the issue in the 3rd one.
    #6: This probably is the thing I'm going to do.
     
    Edit: Update okay I can hear water flushing...I removed the radiator from the case and put it outside the case in such a way that the hoses are on the bottom but there still was some flushing sometimes. I checked the radiator and the system for leaks but found none, everything is dry.
    I don't want to risk it though. I'm gonna RMA this card ASAP.

    Edit: A few minutes ago it even sounded like the pump was completely dry or something. Really loud kind of grinding noise. The GPU is NOT leaking though. Gonna remove it from the system now because honestly this card is scaring the crap out of me right now lol. Might be the pump failing or the loop not being filled enough. The coil whine thing is still confusing me though -.-
     
    Really EVGA... I originally purchased this card 1 year ago and I currently am in the process of requesting the 2nd RMA.... I honestly am not sure what I should think of this. Reading up the issues other users are having with your cards I really am thinking twice about buying another one of your products. This whole situation is making me rather angry.
    post edited by Exidrial - 2017/03/17 08:08:51

    CPU: i7-8700K
    CPU Cooler: NZXT Kraken X52
    GPU: EVGA GTX 980Ti Hybrid
    Motherboard: Gigabyte Aorus Z370 Gaming 7
    RAM: 16GB G.Skill TridentZ RGB 3200MHz CL16
    PSU: Corsair AX860i
    Case: Fractal Design Meshify C Dark TG
    SSD: Samsung 850 EVO 500GB
    HDD: 2TB Seagate Barracuda, 2TB Seagate FireCuda

    #3
    the_Scarlet_one
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/03/17 10:04:13 (permalink)
    Hey bud, just making a comment so I can find the thread easier.
     
    Sorry to hear about the frustrating experience.
    #4
    somethingc00l
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/03/17 14:46:41 (permalink)
    RMA it and get over yourself. Things break, EVGA has great support. You buy EVGA for the support, not because they can magically make failure rates go down.
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    Exidrial
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/03/17 15:22:16 (permalink)
    somethingc00l
    RMA it and get over yourself. Things break, EVGA has great support. You buy EVGA for the support, not because they can magically make failure rates go down.


    I didn't buy an 800€ GPU to RMA it twice in 1 year...
    And no I didn't buy EVGA for the support. I bought an EVGA product because I heard good things about their products and because their hybrid card looked much better than their competitors' solutions.

    "get over yourself" As a customer I expect a working product. If the company can't or doesn't deliver I have the right to be annoyed/angry about that.
     
    And before you say something, yes I know that EVGA has great support. I RMAd a card once already and the process was easy and fast.
    post edited by Exidrial - 2017/03/17 15:27:23

    CPU: i7-8700K
    CPU Cooler: NZXT Kraken X52
    GPU: EVGA GTX 980Ti Hybrid
    Motherboard: Gigabyte Aorus Z370 Gaming 7
    RAM: 16GB G.Skill TridentZ RGB 3200MHz CL16
    PSU: Corsair AX860i
    Case: Fractal Design Meshify C Dark TG
    SSD: Samsung 850 EVO 500GB
    HDD: 2TB Seagate Barracuda, 2TB Seagate FireCuda

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    somethingc00l
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/03/17 15:34:54 (permalink)
    There is no evidence that EVGA has an abnormally high GPU failure rate. Either you got unlucky or one of your other components is causing the failure. Regardless, making passive aggressive comments about how you are angry is useless and non-productive. You're free to be angry, but it's a silly thing to be angry about. RMA it and go on with life. Thanks to EVGA the RMA process will be easy, which is frankly the best you can expect from a systems integrator like any GPU OEM (hint, they don't actually make the GPU, Pump, Memory, IC's, etc).
    #7
    Exidrial
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/03/17 15:49:04 (permalink)
    somethingc00l
    There is no evidence that EVGA has an abnormally high GPU failure rate. Either you got unlucky or one of your other components is causing the failure. Regardless, making passive aggressive comments about how you are angry is useless and non-productive. You're free to be angry, but it's a silly thing to be angry about. RMA it and go on with life. Thanks to EVGA the RMA process will be easy, which is frankly the best you can expect from a systems integrator like any GPU OEM (hint, they don't actually make the GPU, Pump, Memory, IC's, etc).


     Hint: I'm a customer so they better provide good support otherwise they'd lose me and others as customers. I'm not the only one getting a card that shows some kind of fault after a while... https://forums.evga.com/Evga-Gtx-980-ti-Kingpin-is-dead-As-of-today-4th-card-failed-m2590732.aspx
    You must be kidding right? It is silly that the product I bought for the 2nd time now has some kind of fault. Funny how I never had an issue like this before with other brands (First time EVGA user). Of course it could be bad luck and it probably is just bad luck but dude we're not talking about 10€ USB sticks here. We're talking about a GPU that cost 700-800€.

    And yeah I'm glad that EVGAs RMA process is as fast and simple as it is. I really am otherwise I would have said "screw it" and sold the card towards a competitors 1080Ti or something.
    I am hoping that this was just bad luck. That's why I am giving EVGA a 3rd chance. I am willing to give them this last chance because their support is so good, because the forum is not a mess and because I've heard good stuff about EVGA from friends. I don't think that EVGA is deliberately sending me or others bad units but should the 3rd card show some kind of fault I'm not going to treat it as just "bad luck".
    It is highly unlikely that something in my system is causing the cards to break as the issues the cards have/had are both different. The first card was getting ridiculously hot and now the 2nd card apparently is getting abnormally hot as well plus it for some reason suddenly got loud coil whine plus the pump is making weird noises.


    post edited by Exidrial - 2017/03/17 15:53:16

    CPU: i7-8700K
    CPU Cooler: NZXT Kraken X52
    GPU: EVGA GTX 980Ti Hybrid
    Motherboard: Gigabyte Aorus Z370 Gaming 7
    RAM: 16GB G.Skill TridentZ RGB 3200MHz CL16
    PSU: Corsair AX860i
    Case: Fractal Design Meshify C Dark TG
    SSD: Samsung 850 EVO 500GB
    HDD: 2TB Seagate Barracuda, 2TB Seagate FireCuda

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    Exidrial
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/04/12 14:23:01 (permalink)
    Update:
    I thought this was worth mentioning. My original 980Ti Hybrid had the gold shroud on it, the 2nd card (1st RMA) had it as well but my 3rd card (2nd RMA , my current card) has the silver LED shroud on it, which is nice. In my opinion the silver one looks better than the golden one.

    Temps are ~52°c max OCed, pushing the card REALLY hard makes it spike up to 55°c (only saw that ONCE for a very short amount of time). It seems like it's a horrible overclocker though. It can run at +100MHz core through multiple firestrike runs, furmark and heaven no problem but it isn't stable in games. Stable game OC seems to be around +60MHz on the core. The memory however seems to be stable at +500MHz.
    I'm not done testing the card (didn't mess with it too much because I'm messing with my RAM atm) but meh. It's a reference board card, I never expected good overclocks from it.

    Btw, what's the max voltage those cards can go to? Setting the voltage any higher than around +60mV in MSI Afterburner doesn't do anything. Do those cards cap at 1.23ish V?

    One minor detail though is that the card ( or at least the shroud) seems like it has been used before. It's not a too big deal but worth mentioning IMO.


    post edited by Exidrial - 2017/04/12 17:55:18

    CPU: i7-8700K
    CPU Cooler: NZXT Kraken X52
    GPU: EVGA GTX 980Ti Hybrid
    Motherboard: Gigabyte Aorus Z370 Gaming 7
    RAM: 16GB G.Skill TridentZ RGB 3200MHz CL16
    PSU: Corsair AX860i
    Case: Fractal Design Meshify C Dark TG
    SSD: Samsung 850 EVO 500GB
    HDD: 2TB Seagate Barracuda, 2TB Seagate FireCuda

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    Stardust_One
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/04/12 14:28:33 (permalink)
    Oh my gosh! Coil whine's nothing... if your card work's adequatly and it is not too invasive; Ignore it.
     
    Edit: P.S. It's not just about the GPU. Coil whine can have different sources like a MB or a PSU in exchange with a GPU. -- Good luck!.
    post edited by Carbonshape - 2017/04/12 14:40:42

     
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    Exidrial
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/04/12 14:43:58 (permalink)
    Carbonshape
    Oh my gosh! Coil whine's nothing... if your card work's adequatly and it is not too invasive; Ignore it.
     
    Edit: P.S. It's not just about the GPU. Coil whine can have different sources like a MB or a PSU in exchange with a GPU. -- Good luck!.


    Yeah a loud annoying sound that drives you crazy is not invasive. All right.
    Well whatever.

    Anybody know what that gray/white stuff is? They look like thermal pads. Are they supposed to be there? I'm just curious because they're directly beneath some ventilation holes.

    post edited by Exidrial - 2017/04/12 17:43:42

    CPU: i7-8700K
    CPU Cooler: NZXT Kraken X52
    GPU: EVGA GTX 980Ti Hybrid
    Motherboard: Gigabyte Aorus Z370 Gaming 7
    RAM: 16GB G.Skill TridentZ RGB 3200MHz CL16
    PSU: Corsair AX860i
    Case: Fractal Design Meshify C Dark TG
    SSD: Samsung 850 EVO 500GB
    HDD: 2TB Seagate Barracuda, 2TB Seagate FireCuda

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    Stardust_One
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/04/12 15:17:11 (permalink)
    It looks like pads. Man, you should talk this out with EVGA... -- they are costumor-friendly!

     
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    Exidrial
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/04/12 15:22:42 (permalink)
    Carbonshape
    It looks like pads. Man, you should talk this out with EVGA... -- they are costumor-friendly!


    Talk what out?
    The thing with the pads or my negative experience with their Hybrid GPU?

    CPU: i7-8700K
    CPU Cooler: NZXT Kraken X52
    GPU: EVGA GTX 980Ti Hybrid
    Motherboard: Gigabyte Aorus Z370 Gaming 7
    RAM: 16GB G.Skill TridentZ RGB 3200MHz CL16
    PSU: Corsair AX860i
    Case: Fractal Design Meshify C Dark TG
    SSD: Samsung 850 EVO 500GB
    HDD: 2TB Seagate Barracuda, 2TB Seagate FireCuda

    #13
    Stardust_One
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/04/12 15:42:20 (permalink)
    Exidrial
    Carbonshape
    It looks like pads. Man, you should talk this out with EVGA... -- they are costumor-friendly!


    Talk what out?
    The thing with the pads or my negative experience with their Hybrid GPU?


    Whatever you want.

     
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    SuperConker
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/04/12 15:45:55 (permalink)
    Those long thermal-pads don't really serve any purpose on a 980ti, as there are no RAM chips under the pads.
    The Titan X (Maxwell) backplate have the same pads in the same exact spot (and does have RAM chips under those pads).

    My guess is that Evga made these backplates to be compatible with both the Titan X, and 980ti.
    post edited by SuperConker - 2017/04/12 15:53:25


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    Dr.Death
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/04/12 16:51:25 (permalink)
    my hybrid back plate   is the same with the 2 pad strips under it    seems a normal part of how it is  affixed  maybe just protection of something on the pcb needs to be insulated from the backplate coming in to contact  and causing a short  of not for thermal protection 
     
    looking at this looks like just some protective tape  [kinda clear looking  for there pics]   looks like just something to insulate the plate from the pcb in critical areas 
     
    http://www.evga.com/products/pdf/100-BP-4995-B9.pdf
     
     
    may not be quite the same and maybe a slight revision  over time of that manual was published  ???  
    post edited by Dr.Death - 2017/04/12 16:54:05
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    Dave3d
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/04/14 13:10:46 (permalink)
    Yes, that backplate is for the Titan X, 980ti, and I 'think' the 980sc(?).
    It IS a multiple backplate for multiple cards. 
    The pad should not hurt anything, and if it was on the card when you got it, I assume the same as others, that evga put it on there so it wouldnt hit parts on non-titan x cards.

    I7 9700k water cooled-32GB Ram-Zotac 2080 x2 SLI-Asrock Z390 SLI mobo-EVGA 1600W G2 psu-ABS Glass case-2560x1440 144hz IPS monitor-Windows 10 Home
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    sebastiantjfisher
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    Re: Another 980Ti Hybrid issue... This time: Coil whine 2017/04/16 17:42:01 (permalink)
    Long ago with my GTX280s I had coil whine. My PSU was well within the ability to power the two in SLI. However, I returned the PSU and bought a new one at a higher wattage and the GPU whine disappeared.
    #18
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