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Hot!8 hours to buy a reserved RTX3070 card but the site screwed up the order...

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radjezz
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2021/04/11 08:06:53 (permalink)
Finally months after months waiting i recieved an email to purchase a videocard
So i placed the order and the EVGA website gave a error but the payment went through and has been paid with paypal.
The EVGA website still has the error and says try again later.. There is no open order found in my order section.
There are already 4 hours gone of the 8 hours the direct buy link is valid after which the reservation get's cancelled.
Its sunday, they sended me the email on sunday. Support is closed. I tried calling them but i get an automated message they are closed and i need to call the next bussiness day.. Am i screwed? This feels even worse than being scalped.. :(
post edited by radjezz - 2021/04/11 08:25:21
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    DBaer8
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 08:29:11 (permalink)
    Sounds like you got an auto response. I would send them a detailed e mail just so you can prove that you tried to place the order in the agreed upon time frame and thus met your legal obligation.
    When I got my notice there was no issue, I placed the order, got a confirmation with minutes and got the GPU a few days later.
    Still, overall the entire situation regarding this generation of GPUs from ordering, supply, performance issues, drivers, reliability Etc. seems to be a historical mess.

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    mech9t5
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 08:58:50 (permalink)
    radjezz
    Finally months after months waiting i recieved an email to purchase a videocard
    So i placed the order and the EVGA website gave a error but the payment went through and has been paid with paypal.
    The EVGA website still has the error and says try again later.. There is no open order found in my order section.
    There are already 4 hours gone of the 8 hours the direct buy link is valid after which the reservation get's cancelled.
    Its sunday, they sended me the email on sunday. Support is closed. I tried calling them but i get an automated message they are closed and i need to call the next bussiness day.. Am i screwed? This feels even worse than being scalped.. :(

    Don’t worry. Just reply to the email that you received to purchase the card and explain the issue you had. You can also call customer support during business hours as well. They will help you out. Also, since the payment went through, it’s highly likely that your purchase went through. A lot of people missed the 8 hour window, but were still able to purchase their card of choice, by replying to the email. Good luck.

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    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 09:35:03 (permalink)
    DBaer8
    Sounds like you got an auto response. I would send them a detailed e mail just so you can prove that you tried to place the order in the agreed upon time frame and thus met your legal obligation.
    When I got my notice there was no issue, I placed the order, got a confirmation with minutes and got the GPU a few days later.
    Still, overall the entire situation regarding this generation of GPUs from ordering, supply, performance issues, drivers, reliability Etc. seems to be a historical mess.


    Yes i replied to all email addresses i have of them but 0 response, even no auto reply that they have recieved the email. I hope they will solve this correctly
    #4
    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 09:37:37 (permalink)
    mech9t5
    radjezz
    Finally months after months waiting i recieved an email to purchase a videocard
    So i placed the order and the EVGA website gave a error but the payment went through and has been paid with paypal.
    The EVGA website still has the error and says try again later.. There is no open order found in my order section.
    There are already 4 hours gone of the 8 hours the direct buy link is valid after which the reservation get's cancelled.
    Its sunday, they sended me the email on sunday. Support is closed. I tried calling them but i get an automated message they are closed and i need to call the next bussiness day.. Am i screwed? This feels even worse than being scalped.. :(

    Don’t worry. Just reply to the email that you received to purchase the card and explain the issue you had. You can also call customer support during business hours as well. They will help you out. Also, since the payment went through, it’s highly likely that your purchase went through. A lot of people missed the 8 hour window, but were still able to purchase their card of choice, by replying to the email. Good luck.

    I hope so. The mail says that after 8 hours the spot goes to next in line.
    #5
    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 09:44:55 (permalink)
    i just got a reply from one of the emailadresses i contacted. They say probably the transaction was not completed and want me to order again but i already payed for the first order that went wrong if i was that rich i would have bought a more expensive card 😒
    post edited by radjezz - 2021/04/11 09:53:20
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    rjohnson11
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 11:01:31 (permalink)
    radjezz
    Finally months after months waiting i recieved an email to purchase a videocard
    So i placed the order and the EVGA website gave a error but the payment went through and has been paid with paypal.
    The EVGA website still has the error and says try again later.. There is no open order found in my order section.
    There are already 4 hours gone of the 8 hours the direct buy link is valid after which the reservation get's cancelled.
    Its sunday, they sended me the email on sunday. Support is closed. I tried calling them but i get an automated message they are closed and i need to call the next bussiness day.. Am i screwed? This feels even worse than being scalped.. :(

    Are you in the USA or Europe or another country?

    AMD Ryzen 9 5950X,  Corsair Mp600 Pro M.2 2TB, 128GB DDR4  Crosshair VIII Hero, RTX 3080 XC3,  Associate Code: H5U80QBH6BH0AXF

    #7
    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 11:03:48 (permalink)
    rjohnson11
    radjezz
    Finally months after months waiting i recieved an email to purchase a videocard
    So i placed the order and the EVGA website gave a error but the payment went through and has been paid with paypal.
    The EVGA website still has the error and says try again later.. There is no open order found in my order section.
    There are already 4 hours gone of the 8 hours the direct buy link is valid after which the reservation get's cancelled.
    Its sunday, they sended me the email on sunday. Support is closed. I tried calling them but i get an automated message they are closed and i need to call the next bussiness day.. Am i screwed? This feels even worse than being scalped.. :(

    Are you in the USA or Europe or another country?




    I am in the EU
    #8
    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 11:08:56 (permalink)
    Omg.. I did exactly what EVGA told me to do i placed the order again. Again they charged my paypal account and again i payed and again there is no order. They now have 1300 euro and no order! I am broke now. They broke me...
     
    Edit
    I now have bigger problems.. why did i listen to that support guy.... 
     
    post edited by radjezz - 2021/04/11 11:13:06
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    freakdaddy64
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 11:11:00 (permalink)
    oh man that is horrible evga needs to step it up,hope they get it right for you.

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    #10
    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:01:29 (permalink)
    freakdaddy64
    oh man that is horrible evga needs to step it up,hope they get it right for you.


    They are not responding any more by email. Dont think i can sleep tonight
    post edited by the_Scarlet_one - 2021/04/11 12:13:49

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    rjohnson11
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:15:31 (permalink)
    EVGA EU doesn't work on the weekends. I am forwarding your concerns to EVGA. 

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    the_Scarlet_one
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:16:22 (permalink)
    radjezz
    freakdaddy64
    oh man that is horrible evga needs to step it up,hope they get it right for you.


    They are not responding any more by email. Dont think i can sleep tonight


    Contact PayPal and explain the situation, see if they can cancel one of the orders.

    EVGA EU doesn’t work on the weekends, so I am not sure what support person you spoke with.

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    #13
    rjohnson11
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:18:36 (permalink)
    forwarded to EVGA

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    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:19:46 (permalink)
    rjohnson11
    EVGA EU doesn't work on the weekends. I am forwarding your concerns to EVGA. 


    Thanks, do u work for EVGA? The EVGA rep that told me to just order again replied from the EU support email.
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    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:22:12 (permalink)
    He said i sended it to multiple addresses which is correct and that he would close them so there would be only one chain. He replied from csemail and supporteu
    #16
    the_Scarlet_one
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:25:05 (permalink)
    From my experience, paying with pupil forces the delivery address to match the shipping address. If you have the delivery and shipping set to different locations, that may be causing the error you are experiencing.

    You should receive a confirmation number from PayPal, forward that to the EVGA Eu support, and let them verify if the payment went through. They will likely be able to help you get that figured out.

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    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:26:20 (permalink)
    the_Scarlet_one
    radjezz
    freakdaddy64
    oh man that is horrible evga needs to step it up,hope they get it right for you.


    They are not responding any more by email. Dont think i can sleep tonight


    Contact PayPal and explain the situation, see if they can cancel one of the orders.

    EVGA EU doesn’t work on the weekends, so I am not sure what support person you spoke with.


    Paypal says the payments have been claimed by EVGA so they cant cancel them and only EVGA can do something
    #18
    the_Scarlet_one
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:29:02 (permalink)
    I’ve already replied beyond that post, send the confirmation number to support.

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    rjohnson11
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:29:10 (permalink)
    I have forwarded your concern to EVGA as previously mentioned. 

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    the_Scarlet_one
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:29:48 (permalink)
    rjohnson11
    I have forwarded your concern to EVGA as previously mentioned. 


    That isn’t going to stop the panic the user is experiencing unfortunately.

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    #21
    BovineGamer
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:37:01 (permalink)
    I am terribly sorry to hijack your thread, but could copy paste your timestamp? 
     
    I received another 3070 movement today and yours would validate the move
    #22
    EVGATech_AnthonyS
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 12:47:52 (permalink)
    Hey guys,

    I have replied to the OP about this. For future, bank charges that are applied by the bank after a transaction attempt, but the transaction fails, will typically fall off within a day.
     
    Thanks! 

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    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 13:08:39 (permalink)
    BovineGamer
    I am terribly sorry to hijack your thread, but could copy paste your timestamp? 
     
    I received another 3070 movement today and yours would validate the move


     I recieved the notify email 13.00 Amsterdam time and it was valid for 8 hours.
    #24
    BovineGamer
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 13:10:10 (permalink)
    radjezz
    BovineGamer
    I am terribly sorry to hijack your thread, but could copy paste your timestamp? 
     
    I received another 3070 movement today and yours would validate the move


    I recieved the notify email 13.00 Amsterdam time and it was valid for 8 hours.




    It's not your email to buy, it's the date you signed up, you can find it at https://eu.evga.com/community/myNotifies.asp
    post edited by BovineGamer - 2021/04/11 13:14:24
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    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 13:34:00 (permalink)
    EVGATech_AnthonyS
    Hey guys,

    I have replied to the OP about this. For future, bank charges that are applied by the bank after a transaction attempt, but the transaction fails, will typically fall off within a day.
     
    Thanks! 



    Hi Anthony, Thanks for the reply.
    It really depends where the problem occurs. When the payment request goes to paypal and they process it and the problem is on EVGAs end by messing up the feedback in the API from paypal about the payment being accepted then paypal has no clue that something went wrong with wrapping up the order at EVGA because thats not paypals bussiness. In that case paypal will charge both payments on my bank account.
    I suspect that is what happened and if so these will not just fall off. Paypal says unclaimed payments will fall off. Claimed payments do not fall off and that these payments are claimed. That is what paypall says at least.
    I replied to your email, maybe we should keep this convo through the official channel
     
    PS
    U are asking me to reply to an emailadress to request a new link and explain the situation but thats the same adress you are replying from? I recieved the direct link from supporteu@evga.com and you are also replying from that.
    post edited by radjezz - 2021/04/11 13:47:02
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    Stormdan
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 15:18:05 (permalink)
    Hi,
     
    I had the same problem! (EU) I got a notification email at 13:00 (German Time) and tried to order. It failed 3 times and my credit card got charged three times (it is linked to my paypal). I do not assume that there is any problem on my side as I was able to order a keyboard from EVGA shop one (or two) weeks ago.  Of course, I sent an comprehensive email to EU support including some screenshots. I hope, they can sort it out quickly on Monday...
    #27
    radjezz
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/11 15:34:36 (permalink)
    Stormdan
    Hi,
     
    I had the same problem! (EU) I got a notification email at 13:00 (German Time) and tried to order. It failed 3 times and my credit card got charged three times (it is linked to my paypal). I do not assume that there is any problem on my side as I was able to order a keyboard from EVGA shop one (or two) weeks ago.  Of course, I sent an comprehensive email to EU support including some screenshots. I hope, they can sort it out quickly on Monday...




    In that case, its only more likely my bank account will also be charged :(  For me it was allready clear the problem is on EVGA ends on the website. Nice to get some comfirmation i am not the only one because often the user gets blamed with standard stuff like browser issues or something. Lets hope for tomorrow, 7.5 hours before working hours start.
    #28
    Wynter667
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/12 00:48:08 (permalink)
    @radjezz - I hope it'll get sorted out quickly. This would be a nightmare situation for me as well.
     
    Sorry for derailing, but I don't have enough posts yet to PM somebody and this caught my attention.
     
    Stormdan
    It failed 3 times and my credit card got charged three times (it is linked to my paypal).



    How? EVGA is being extremely weird when it comes to PayPal and CCs. My VISA is linked to my PayPal as well but I've only ever been able to pay through direct withdrawal (ELV) on PayPal, my card gets ignored entirely. I've had that when buying the warranty for my 1080, and then just recently when getting the warranty again for my StepUp and then future 3080 card.
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    Stormdan
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    Re: 8 hours to buy a reserved RTX3070 card but the site screwed up the order... 2021/04/12 11:06:25 (permalink)
    Hm, I have only linked it to my credit card and not to a bank account... perhapsm that is teh reason it works for me....
     
    btw.... EU support contacted me and told that they will settle everything soon. As EVGA is very reliable I am happy with the situation now.
    #30
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