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3080 XC3 Random Black Screen Crashes

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mikenoob
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2020/10/09 15:18:33 (permalink)
I get random black screens that last 5-10 seconds before recovering. This only occurs while browsing, watching Twitch/Youtube, and never happens while gaming. I've noticed when this happens PX1 shows my GPU usage randomly spikes to 100%, clock speeds go over 2000, and memory clock over 9500. I have tried DDU and installed latest driver 456.71. 
 
Event viewer shows a display error of "Display driver nvlddmkm stopped responding and has successfully recovered."

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#1

31 Replies Related Threads

    Sajin
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/09 15:23:14 (permalink)
    Try disabling hardware acceleration inside your web browser to see if that will help or not.


    #2
    mikenoob
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/09 16:08:56 (permalink)
    Ok I'll give that a try. Tough thing is I can't recreate the error, it just happens randomly. I won't be able to let you know if this worked or not unless I don't see this occur again for the next few days.
    #3
    mikenoob
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/09 16:39:52 (permalink)
    I still have the same black screen crash
    #4
    Sajin
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/09 16:53:27 (permalink)
    Are you using a g-sync monitor? If yes, does disabling g-sync help?


    #5
    mikenoob
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/09 20:17:46 (permalink)
    still got the crash with gsync disabled
    #6
    arestavo
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/09 20:55:23 (permalink)
    Does it happen only when you have PX1 running? (as in, try closing out PX1 and not just minimizing)
    #7
    kring
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/09 21:21:53 (permalink)
    For testing purposes, try lowering your refresh and resolution down a step on both, for a few hours to see if that works or same Issue. 


    also pop open task mgr and sort processes by GPU usage and try to see what’s running and spiking.
    #8
    mikenoob
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/09 22:43:47 (permalink)
    arestavo
    Does it happen only when you have PX1 running? (as in, try closing out PX1 and not just minimizing)




    Just tried this and got the black screen crash
    #9
    mikenoob
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/09 22:45:36 (permalink)
    kring
    For testing purposes, try lowering your refresh and resolution down a step on both, for a few hours to see if that works or same Issue. 


    also pop open task mgr and sort processes by GPU usage and try to see what’s running and spiking.




    Can't do the task manager part because my screens go black so I can't see what spikes to 100% at that time. There's no historical chart that I can see for specific apps.
    #10
    Sajin
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/10 00:58:34 (permalink)
    Does the issue occur over all the outputs on the gpu? Does the issue occur with a different monitor?


    #11
    mikenoob
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/10 03:26:31 (permalink)
    Yes I have 2 monitors plugged in via display port and they both get it at the same time
    #12
    Sajin
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/10 13:18:55 (permalink)
    Are both monitors connected via display port?


    #13
    mikenoob
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/10 14:42:03 (permalink)
    Yes I have 2 monitors plugged in via displayport
    #14
    Sajin
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/10 14:59:57 (permalink)
    Do you have a way to test hdmi?


    #15
    pawlwawl06
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/15 14:34:11 (permalink)
    Which browser are you using?  This is happening to me, and so far, it only seems to be happening in Firefox when I'm watching Youtube.  I have a 3080 FTW3 Ultra.
    #16
    kidxfamous06
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/30 22:29:00 (permalink)
    I am having this exact issue, with the exact same card. I too am having issues only when running random apps. Twitch has done it/CCleaner has done it. I too have 2 monitors hooked up via display port and both go black for about 10 seconds. I have DDU'd drivers, and Windows 10 is running latest version.
    #17
    pawlwawl06
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    Re: 3080 XC3 Random Black Screen Crashes 2020/10/31 13:43:18 (permalink)
    My issue ended up being the Precision X1 OSD.  Once i disabled that, I stopped getting driver crashes.  Which is a shame because I like using the OSD
    #18
    TreeManCan
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    Re: 3080 XC3 Random Black Screen Crashes 2020/11/03 16:18:42 (permalink)
    I'm having the exact same issue 
    #19
    sniper680
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    Re: 3080 XC3 Random Black Screen Crashes 2020/11/03 17:48:49 (permalink)
    Try the following. It worked for me.
     
    -Open Nvidia Control Panel and enable Debug mode under the Help tab.
    -Open Nvidia Control Panel, go to Manage 3D settings, under Global Settings enable "Prefer maximum performance" in Power management mode.
    #20
    chittapanu
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    Re: 3080 XC3 Random Black Screen Crashes 2020/11/09 15:08:15 (permalink)
    same exact problem on rtx3070. i think we should tell nvidia the issue 
    #21
    microAlexx
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    Re: 3080 XC3 Random Black Screen Crashes 2020/11/11 08:07:03 (permalink)
    Same issue with RTX 3090:
    - 3 monitors all DP GPU side but 2 are HDMI monitor side (the cable do the convert thing)
    - no G-Sync
    - Not sure is X1 was running each time
     
     

    #22
    robotsir
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    Re: 3080 XC3 Random Black Screen Crashes 2020/11/11 12:23:17 (permalink)
    sniper680
    Try the following. It worked for me.
     
    -Open Nvidia Control Panel and enable Debug mode under the Help tab.
    -Open Nvidia Control Panel, go to Manage 3D settings, under Global Settings enable "Prefer maximum performance" in Power management mode.


    This seems working for me so far, but it sucks that GPU won't downclock to save power


     
    #23
    TheGuz4L
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    Re: 3080 XC3 Random Black Screen Crashes 2020/11/11 12:47:58 (permalink)
    Apparently there is a issue with Ampere cards and coming out of sleep mode.  Anytime I resume from sleep mode, it seems to either crash or reboot.  Not sure if you are resuming from sleep, but may help. See thread here:
     
    https://www.reddit.com/r/...um=web2x&context=3
    #24
    microAlexx
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    Re: 3080 XC3 Random Black Screen Crashes 2020/11/13 07:17:45 (permalink)
    Hello,
     
    I've been runnnig NVidia Power management mode on "Prefer maximum performance" setting (debug off) for about 48h now without any issue.
    Precision X1 was running the whole time, along with various other application (browser, video player, game, dev tools...).
     
    So this setting seams to fix the issue for me too, at the expense of power saving, sadly. The power usage of the card stay at about 30% idle.
     
    Regards,
    #25
    Manujito
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    Re: 3080 XC3 Random Black Screen Crashes 2020/11/30 18:37:11 (permalink)
    I seem to be having the same problem with my 3080 XC3 Ultra. Happened two times today and was thinking it was due to my overclock settings. But maybe not?
    Happened two times at idle mostly while playing videos, surfing the web.
     
    I'll try the NCP settings tomorrow but that's far from ideal.
     
    Two questions:
    1) is this happening on EVGA cards specifically or is this a 30 series widespread issue?
    2) do you think this will be fixed soon in a firmware/driver update or should we consider the GPU defective?
     
    Thanks.
     
    EDIT: Ok, I just found out that it appears to be a driver issue. In the NVIDIA Forum, the latest driver topic includes, under "Updates/New Issues"
    • Some users may experience random TDR while using a web browser [3171517]
    I just hope this gets fixed soon.
    post edited by Manujito - 2020/11/30 19:41:52
    #26
    djodars
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    Re: 3080 XC3 Random Black Screen Crashes 2021/01/25 07:39:35 (permalink)
    I found these steps on another forum in order to send feedback to Nvidia about this issue:
     
    Manuel@NVIDIA said:
    We would appreciate it if users facing this issue with our recent R455 drivers, if they would be willing to capture a full dump file and send it to us. Since users mentioned that the bug does not seem to leave any dump files, we will need you to do a few steps first:

    • Enable full dmp files by running the registry file fulldump.reg from the URL below:
    • Download and then run the registry file TdrLevel1.reg from the URL below to change the level of recovery:
    • Reproduce the browser black screen/TDR issue again on your PC
    • On your keyboard, press the Windows key and the letter "R" at the same time to bring up the Run command window. Type the following into the Open field:

      %LOCALAPPDATA%\CrashDumps

      Then press the OK button to proceed.
    • This will open the folder location where the dmp file should be located (if you see multiple files, it will be the file with the most recent date.
    • Right-click over the file -> select "Send to" from the context menu -> choose "Compressed (zipped) folder" to zip the file to a smaller file size.
    • Upload the zipped file to a file sharing service such as Google Drive or Microsoft OneDrive and then email me a link to download the file to . Please describe which browser you were using and the behavior you saw.
    • Last but not least, in your email, please also email me your MSINFO32 file as described in the FAQ below so we have a basic idea of your system specs:
    post edited by djodars - 2021/01/25 08:18:45
    #27
    djodars
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    Re: 3080 XC3 Random Black Screen Crashes 2021/01/25 08:19:30 (permalink)
    Various links aren't showing in my post for some reasons...
    #28
    robotsir
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    Re: 3080 XC3 Random Black Screen Crashes 2021/01/25 08:55:08 (permalink)
    I still have this issue with 3090 XC3 Ultra, driver ver. 461.09, Power management mode set to Normal


     
    #29
    oreowastaken
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    Re: 3080 XC3 Random Black Screen Crashes 2021/10/24 16:32:29 (permalink)
    I know this is an old thread but I am also experiencing this random black screen issue. I'm running dual monitors, one connected via DisplayPort and the other via HDMI. Only my main monitor, the one connected via dp goes black for a short time. This happens when opening and closing app such ass 3dmark and AC Valhalla. I'm on the latest drivers at the time of writing this (496.13) and have used DDU 4 times to uninstall drivers. I am also running an undervolt but even with stock settings I still get this issue. 
    #30
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