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Locked2nd 980Ti with burnt R33 chip (inductor)

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rale317
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2017/12/26 13:51:43 (permalink)
IT guys assemble. 
Another 980Ti burned up again (R33 chip). One died almost a year ago in the same manner. After one year one of the R33 chips burned up. Smelled like a burnt clutch.  Now I understand why support would suspect something in my computer causing this however I had a 780Ti in it for years with no issue (and again when the 980s died I put the 780 back in). AND when the first 980Ti burned up and I smelled the smoke I immediately assumed it was the power supply cause it smelled similar to a failed power supply that died on me years prior so I replaced the power supply before I realized it was the video card that was keeping the computer from turning on. (W/E safety measures that are in place on the PSU won't allow the computer to turn on while connected to the failed card). I also had the computer plugged into a surge protector and even replaced the surged protector after I moved to a new apartment. I'm using a EVGA vid card, x79 EVGA mobo, and EVGA PSU (previous was 1000W, new one is 800W also EVGA).
So I get why support would think that something in my PC is causing this cause I do IT too and the first conclusion I would jump to with a customer would be something the user is doing but it doesn't make sense why the R33 chip would make a noise like arcing electricity and sizzle the board and turn the chip to ash after almost the same time as the previous. 99% of the power draw is from the PSU directly and it was replaced before receiving the replacement.  Been doing IT for over a decade and have vid cards die all the time but usually cause of bad ram, never a burned up inductor chip. 
To me if it's the same exact R33 inductor then it sounds like a manufacturer error.
 
It is under warranty though for another year, but I want them to give me an equivalent performing card that's newer cause I don't trust their 980Tis anymore and for good reason. (I'm not asking for a 1080Ti, I'm not looking to score a free upgrade. I only want something that performs the same that's a differ model in case there's a manufacturer error here.)
 
Any thoughts, opinions, experiences? 
post edited by rale317 - 2017/12/29 15:29:20
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    arestavo
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/26 14:29:18 (permalink)
    rale317 
    It is under warranty though for another year, but I want them to give me an equivalent performing card that's newer cause I don't trust their 980Tis anymore and for good reason. (I'm not asking for a 1080Ti, I'm not looking to score a free upgrade. I only want something that performs the same that's a differ model in case there's a manufacturer error here.)
     
    Any thoughts, opinions, experiences? 


    Yeah... You get what they give you (the wording is same or better performance). Typically the same model back, and if they don't have it then you'll get a 1070 or 1080 depending on your 980 Ti model. https://www.evga.com/support/warranty/graphics-cards/ 
     
    And welcome to the forums!
     
    EDIT: That doesn't mean that you can't ask, yet they aren't obligated to give you a 1070/1080 if they have the same model 980 Ti in stock.
    post edited by arestavo - 2017/12/26 14:32:52

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    joeymir
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/26 15:24:58 (permalink)
    At least it's under warranty. But very odd regardless. How far did you push the card in terms of overclocking& voltage?

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    rale317
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/26 15:34:13 (permalink)
    j2345912
    At least it's under warranty. But very odd regardless. How far did you push the card in terms of overclocking& voltage?


    Not at all. I haven't overclocked my PCs in years. There hasn't been anything that pushed it hard enough to warrant overclocking and when there is I usually just start upgrading. pretty much go from Ti to Ti though I skipped over the 880 and haven't really felt the 1080Ti would be worth the jump from 980. I'll probably just wait for the next one. 
    Also my card has rarely been over 50c and right next to me is the 780Ti in a differ PC running at like 75c all the time and still goin.. 
     
     
    post edited by rale317 - 2017/12/26 16:17:20
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    Dave3d
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/26 16:37:18 (permalink)
    Hello, and welcome to my world.
    EVERY video card I have (8800GT's in s;i, 9800GT, GTX580, GTX770, and GTX 780) all work flawlessly in my computer.
    BUT, I am now on my 6th Titan X, and the stupid things just dont want to work with my system. (I did everything they asked: Watercooled, suspended the drooping part of the card, used DDU, did safe boot thingy, redid the whole os over again, sent in PSU, used different psu, tried all kinds of software, etc etc etc, for a whole year, maybe more now).
     
    I have asked for a swap to a different card (heck, I would take a 1070TI, as it has similar gaming fps @ 2560x1440), but they just keep sending me other peoples video cards that they sent in because they were bad, so I just basically get bad cards over and over and over (6 times now). I WOULD mind losing the extra 4GB, BUT if it works in my system and plays great and doesnt start degrading (this one already has after basically 5 days of playing games, not all in a row, just 5 days of maybe 3 hours playing games in what? 3 weeks?), and it is already starting to degrade, with the heat going from a constant 58C (NEVER going above 60C), to now going straight to 85C in almost every game I play.
    I HAVE to use msi afterburner to set the fan at 100% to even play games w/o the fps going from 90fps and dropping to 30 fps and back up to 90 and dropping to 30 ad infinitem.
     
    So, good luck trying to get them to actually do anything about it. They will just say your system is the problem, not their 900 series lineup of cards, although there is TONS of evidence out there that show they dont cool the vrm's well enough.
     
    I hope you have more 'luck' with them than I did.
    This is the first time I have had to deal with evga support, and I have to say it has NOT been a good experience.
    More than likely, they will say 'its your system', and just send you back your own video card, or an even worse one.
    :(

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    rale317
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/26 16:51:20 (permalink)
    After doing some research on this and hearing other's stories on this specific resistor on this and couple other cards I think I'm going to call them back up tomorrow and demand a differ model. I'm not putting this back in my PC and risking damage to my other components. The agent said it's not a common issue yet I google "burnt R33" and find over a dozen pics of bad R33s in seconds. The chip can't handle the load of current these cards are using and it's eventually disintegrating them. 
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    ty_ger07
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/26 17:41:52 (permalink)
    It's not a resistor. It is an inductor. I have no idea why they don't label them Lxx on the tops of the components. Impedance? They are labeled as Lxx on the PCB, at least.
    It is Very interesting that those large inductors, of all things, would burn.
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    rale317
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/28 14:49:27 (permalink)
    ty_ger07
    It's not a resistor. It is an inductor. I have no idea why they don't label them Lxx on the tops of the components. Impedance? They are labeled as Lxx on the PCB, at least.
    It is Very interesting that those large inductors, of all things, would burn.

    Yeah you're right. It's a little coil of wire in there with a square cap on it. So much current going through it that it burned it to ash making it unrecognizable. I had to google some pictures of replacement inductors to see it. After talking to some friends and ole coworkers (we all did IT for Dell back in the day when support was here in the states) I had to call up EVGA again and ask for a differ card. At this point I'm too nervous to put this card back in there. Cause the card isn't made anymore so I'm going to get a used one or refurbished and it's possible I get one where the inductor was replaced but there's two of these inductors in there and other old inductor that didnt burn up would still be in there ready to go at any moment. Even if wasn't returned with a burned up inductor it could have still had a ton of use and die at any moment. In all my years doin this I have never seen a chip (inductor) burn up like that and I've had cards from Voodoo, then skipped a few years and had every top of the line card since the 6800 Ultra only skipping the recent 1000 series and they've all been EVGA. I don't think I'm asking a lot to have it swapped for a differ model. I've had plenty with failed vid ram though, but most of my cards never die before I swap them out. I still have my 480, 580, 780, and had my 880s till the 980Ti came out which I sold to offset the cost of the 980Tis. Which are the only ones I haven't upgraded right away cause I haven't seen that much of a performance boost to warrant it yet. Was going to wait till whatever comes after the 1080s. 


    They're going to have a sup call and assess the situation with me so they're at least willing to talk to me, but it's probably not going to be for several days cause the warehouse is closed till the 4th. We'll see how it goes. 
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    Dr.Death
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/28 15:56:18 (permalink)
    I guess like the ones in this thread with the links I showed ?
     
    https://forums.evga.com/GTX-980-Ti-Literally-Cooked-m2742290.aspx
     
    don't know seems a few substandard / defective  /bad batch  parts   ??  I guess there systems  was at fault as well ???
     
    good luck
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    arestavo
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/28 17:13:18 (permalink)
    It could always be dirty/bad power (if it's not weak/faulty components sourced at manufacture). At work we have very bad power with quite a few brownouts in the span of a year that killed small computers and server hard drives before I showed up and UPS'ed the you know what out of everything. Now, it's just the UPS batteries dying sooner than normal instead of the computers. It convinced me to UPS my own systems even though my home's power is very, very stable.
     
    Brown outs are the hardest on computers. Edit: especially on computers with cheap power supplies.
    post edited by arestavo - 2017/12/28 17:17:29

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    rale317
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/29 08:55:14 (permalink)

    Dr.Death
    I guess like the ones in this thread with the links I showed ?
     
     
     
    don't know seems a few substandard / defective  /bad batch  parts   ??  I guess there systems  was at fault as well ???
     
    good luck


    I'd bet the farm that it was that inductor that burned up. If people only knew that they were allowed to take the cards apart and take pictures of it I bet we'd see this is a lot more common than support thinks. (with the exception that if you cause any damage to the board in any way while taking it apart it could ruin your chances of RMA)


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    Dr.Death
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    Re: 2nd 980Ti with burnt R33 chip 2017/12/29 10:05:17 (permalink)
    ya,  with evga that's not a issue to do  ..  a pic is worth a 1000 words as they say  .   I do see a lot of this around the forums  of burned out cards as that . not to say its all evga but seems like most all I seen were from evga [????]  who knows   I just hope mine don't now
     
    but 2 in a row ??  does seen a bit fishy  it being due to a bad card / bad luck  [opinion]    then maybe why evga put that safety fuse on there newer cards ??? 
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    justnvc
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/03 07:41:33 (permalink)
    This happened to me last night too during PUBG stream, a friend of mine found this thread. I guess it must just be a bad batch, at least the awesome warranty will take care of those of you who bought it! :)

    Apologies for the dust, I was quick to pull it out and open it up. 
     
    post edited by justnvc - 2018/01/03 07:43:47

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    Dr.Death
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/03 11:28:12 (permalink)
    with the rash of these posts on this something seems  up  .  makes me wonder about mine  now
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    VegetaCreeper
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/03 12:11:36 (permalink)
    Let’s not forget when gtx 480 sli burned down houses ;)

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    joeymir
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/03 13:19:18 (permalink)
    Dr.Death
    with the rash of these posts on this something seems  up  .  makes me wonder about mine  now


    As much of a guy who hates believing things like this, with the vast amount of posts recently about 980 Ti's melting down it does seem odd indeed. But again all can go back to how the cards were treated, and the fact everyone lies "never overclocked" Yet most of those people have probably fed lots of voltage and ramped the clocks. However regardless, the fact the the 980 Ti has been running in systems for close to 3 years now, bad cooling & design flaws will likely start showing up more frequently now, and the fact I own 2 of them scares me! I purchased my cards through B-Stock so my 1 year warranty is quickly approaching, and the fact i've been having driver crashes like crazy in a few games(ARK & PUBG) is more scary, then again both of those games have been updated to newer versions of the POS UE4, so could just be an issue with those games & game engine itself(crossing my fingers)
     
    VegetaCreeper
    Let’s not forget when gtx 480 sli burned down houses ;)

    LOL! I owned a 480, and as much as I loved the card, that was by FAR the hottest running card I've ever owned. I am sure if someone was to extensively run a GTX 480 for 5 years on the stock fan profile, the shroud would likely be very much warped from the heat. But sure was a mighty card.

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    Dr.Death
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/03 15:07:18 (permalink)
    well I thought evga was known for having overclocking robust cards ??? 
    I do kinda think it maybe  like said got a bad batch/ run from one of there suppliers  .  then you do see other brands doing this .  maybe some flaw by NVidia  seeing most all are reference looking parts used not the  evga gen2 aftermarket vrm cards / nonreferance evga design  ???   I got a ref vrm  pcb card as well not a gen2  [I think there still called gen 2 ??]   chokes  are the smaller looking black with the white center as see here  in the first  pic showing 8+2 Power Phases   ?  that kind .   
     
    https://www.evga.com/articles/00957/EVGA-GeForce-GTX-980-Ti-FTW/
     
     
     
    could be wrong but that's something I noticed   the gen 2 pcb's  not ones burning up  just the reference types' like in the guys picture above ???
    post edited by Dr.Death - 2018/01/03 15:12:03
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    Dave3d
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/05 15:12:18 (permalink)
    I have NEVER lied about OC'ing my cards.
    I never have.
    I dont know how, and I dont want to know.
    I buy the BEST video card out there, so I dont have to buy a new one every year and a half to keep up with games (not so much an issue now that 60 FPS is a bonus feature on games).
    Why would I spend $1200 to just fry my card, or make the life of the card much less than it normally would be, because of the extra voltage and heat?
    This is probably why I still have working video cards from AGP to current cards.

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    rale317
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/05 15:41:42 (permalink)
    I bought the SC+ cause it's already factory OCed and stable. 
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    joeymir
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/05 16:04:10 (permalink)
    Dave3d
    I have NEVER lied about OC'ing my cards.
    I never have.
    I dont know how, and I dont want to know.
    I buy the BEST video card out there, so I dont have to buy a new one every year and a half to keep up with games (not so much an issue now that 60 FPS is a bonus feature on games).
    Why would I spend $1200 to just fry my card, or make the life of the card much less than it normally would be, because of the extra voltage and heat?
    This is probably why I still have working video cards from AGP to current cards.


    Oh sorry man, wasn't implicating that you're lying, but just on the general basis, MANY people do. Most or many frequent users on this forum tend to be PC enthusiast, that do a lot of tweaking with their PC's, so I kind of threw you in the shark tank, my apologizes. 

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    bill1024
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/05 16:21:01 (permalink)
    EVGA encourages us to overclock, they make the cards overclocable.
    They give us software to do it with. You are not going to hurt your card overclocking it.
    If overclocking GPUs hurts them EVGA would not honor a warranty on an overclocked card. They would not encourage you to overclock.
    They even make cards for you to use liquid nitrogen on, and honor the warranty!!!!
    I bet they know exactly what a card can do, and they leave a bit of head room so people can overclock them.
    Then the people think they are getting more than what they paid for.
    When I buy a used GPU, I rather buy a good overclocker than a bad one, you are not going to hurt that card.

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    bill1024
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/05 16:25:11 (permalink)
    Dr.Death
    with the rash of these posts on this something seems  up  .  makes me wonder about mine  now




    I have a few 980Ti and a TitanM and I am not going to worry, how many tens of thousands of these cards get sold..
    You hear of a few that have issues, seems like many, but most people do not go on forums to say " I love my card and it works good"
    I would not worry.
     
    EDIT to reword and delete a statement not well thought out before I posted it.
    It was not meant towards any one here in this thread personally. Sorry.
    post edited by bill1024 - 2018/01/05 19:57:49

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    #22
    rale317
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/05 18:15:10 (permalink)
    .
     
    #23
    Dr.Death
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/06 05:50:45 (permalink)
    I don't mind overclocking a bit  but I do run my card at box stock 99% of the time   maybe a overclock to get a brag score on something  here and there but it goes right back to stock for all day everyday use and gaming  . like said I like long life   I cant justify  buying new hardware due to my damage or a its the hot new  or on a whim   , I just buy the best I can with in reason and let it bop till she drops   
     
    to be honest I would of got a 10 series   but  it don't support 1/2 of what a 900 series can   , why would I do that ???   spend 500 on a card that supports all my needs out of the box  or 500 on a card that cant ???   I'm not looking to be trapped in to win-10 .  and that's pretty much what your getting in todays new hardware  . there way or no way  . your way is now a thing of the past  
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    arestavo
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/06 09:30:20 (permalink)
    It's OT, but that's what happens. Nvidia isn't even supporting 32 bit OSes now. Adapt or die, that's the computer world.

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    klinko81
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/06 16:52:15 (permalink)
    Mine first post here
    I have evga gtx 970 sc acx 2.0 and it runs great for 3 years now
    mine cousin from Austria bought evga gtx 980 ti sc acx 2.0   1 year ago and it worked great until 20th of december when computer crashed during some work in adobe premier.
    She tried to start computer again but nothing happened...
    We suspected power supply or mainboard was problem....
    tried new power supply-nothing happened....
    then I unplugged gpu from pci-e port and there was smell of burned electric ....
    I tested card on other pc and other pc didnt start also...
    She said to me that there was no smoke or anything,pc just crashed...
    we contacted EVGA and they responded very quickly with e-mail 4 days ago with instructions how to pack card and where to send it....
    I had all different brands of graphic cards and I always liked EVGA better then others,they just worked better and even looked better then other brands...
    Today I searched internet with some keywords about 980ti failing and it brought me here...
    I will continue to buy Evga products because I think that their products are great and personally I never had any issue with them.
    Mine cousin will send card during next week to germany and she hopes that will get same card repaired or other 980ti because she is using gtx 1070 from other brand and telling me that for her work 980ti did better job...
    Anyway I have full faith in EVGA and I know that they will continue to make great products....
    There was always and always will be problems but as long there are good people there will be solutions 
    If other people that work for EVGA are kind and polite as their support team is then I trust that problems will be solved.
    Sorry If made some mistakes in writing but English is not mine native language....
     
    Happy new year and all the best to all of you
     
    #26
    rale317
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/07 00:18:35 (permalink)
    Wonder if a better cooling solution would preserve that inductor or if it's degradation can't be stopped.  
    #27
    Dr.Death
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/07 05:51:24 (permalink)
    it now there not going to support nothing but what ''THEY'' want to  , now has nothing to do with you and your wants and needs  . your personal computer is now going to be ''there'' public one ...
    #28
    rale317
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/07 18:23:18 (permalink)
    Dr.Death
    it now there not going to support nothing but what ''THEY'' want to  , now has nothing to do with you and your wants and needs  . your personal computer is now going to be ''there'' public one ...


    What?
    #29
    Dr.Death
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    Re: 2nd 980Ti with burnt R33 chip 2018/01/08 05:31:46 (permalink)
    yup, your replies shows it is just what they know and count on   that you aint got a clue . naïve ignorance  i''l bet your even someone who puts there whole life on Facebook  .     and don't forget to use all there facial recognition   , voice recognition and fingerprint . they need that data from you as soon as possible ..  suckers.....
    #30
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