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2080ti Black Displayport not working

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verge59
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2018/12/09 13:56:36 (permalink)
Hi
 
I just installed a 2080ti Black edition and initially was using both display ports which were working fine up until today, all of a sudden I cannot get any signal via displayport to either of the monitors connected.  I am connected now via HDMI to one monitor which works, but really baffling why the displayport output would suddenly stop working.
 
Turned off Fast boot to see if that resolved the issue with no luck.
 
Thanks in advance for any advice. 
#1

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    EVGATech_Gabriel.S
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    Re: 2080ti Black Displayport not working 2018/12/09 15:57:19 (permalink)
    Hello Verge59,
     
    Try following these steps below 
     

    https://forums.evga.com/Basic-troubleshooting-steps-Windows-clean-boot-clean-driver-install-debug-mode-etc-m2504606.aspx
     
    #2 Perform a clean installation of the most recent video drivers:
    • Uninstall Precision X/MSI Afterburner if installed, make sure to select "no" to saving profiles if asked.  Reboot the PC now if you had to uninstall PX or Afterburner.
    • Use DDU (Display driver uninstaller) in safe mode to clean out all your nvidia drivers. Use the clean and restart (highly recommended) option.
    • Download & save the most recent graphics driver to your desktop. You can find the most recent graphics driver here.
    • Run the graphics installer located on your desktop once the download is complete.
    • Select nvidia graphics driver, select custom advanced install, under custom installation options uncheck all options except graphics driver & physx system software, if you have a 3D capable monitor and would like to use 3D at some point please select both 3D options, check mark perform clean install, then click next to install the driver, reboot when asked.

     
    If the issue persists, power off your pc and only connect one monitor through displayport, once windows finishes loading/after a few minutes from post [blackscreens], unplug the power cable from the monitor and wait 1 minute before you reconnect it. 
     
    Lastly, before installing this video card, did you have a different video card installed? 

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    bcavnaugh
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    Re: 2080ti Black Displayport not working 2018/12/09 16:45:24 (permalink)
    Will it come back if you only pull the Power Cable from the Monitor and count to 10 and Plug it back in.
    Sorry EVGATech_GabrielS I missed that you posted this as well above.

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    #3
    EVGATech_Gabriel.S
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    Re: 2080ti Black Displayport not working 2018/12/09 19:39:05 (permalink)
    bcavnaugh
    Will it come back if you only pull the Power Cable from the Monitor and count to 10 and Plug it back in.
    Sorry EVGATech_GabrielS I missed that you posted this as well above.




    Not a problem 

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    #4
    verge59
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    Re: 2080ti Black Displayport not working 2018/12/10 01:48:57 (permalink)
    Hi BcKavanaugh, tried pulling the cable out for 20 seconds to be sure :)  No luck.  Will try a clean install of the drovers see if that helps.
    I had a titan X installed previously.
    #5
    verge59
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    Re: 2080ti Black Displayport not working 2018/12/10 03:10:58 (permalink)
    So tried the steps that EVGATech_GabrielS recommended.  No luck unfortunately.  I have a new displayport cable (VESA certified) arriving today so will see if that might solve the issue.
    #6
    luiztosi
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    Re: 2080ti Black Displayport not working 2018/12/10 08:19:05 (permalink)
    verge59
    So tried the steps that EVGATech_GabrielS recommended.  No luck unfortunately.  I have a new displayport cable (VESA certified) arriving today so will see if that might solve the issue.




    Please im having simular issues, let me know if has been fixed :)
    #7
    avantadigital
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    Re: 2080ti Black Displayport not working 2018/12/10 08:26:00 (permalink)
    sounds very strange that it will not show on monitors
    #8
    verge59
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    Re: 2080ti Black Displayport not working 2018/12/10 09:37:16 (permalink)
    so have tried a vesa certified cable with no luck.  Could this be similar to the last gen of cards where a displayport firmware fix had to be put out?
    #9
    luiztosi
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    Re: 2080ti Black Displayport not working 2018/12/10 09:42:33 (permalink)
    verge59
    so have tried a vesa certified cable with no luck.  Could this be similar to the last gen of cards where a displayport firmware fix had to be put out?




    I did not received my adapter... could you tell me more what happened on last gen... ?
    #10
    verge59
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    Re: 2080ti Black Displayport not working 2018/12/10 10:06:42 (permalink)
    So Nvidia release a fix for displayport on the last gen of cards:
    You can check this article:
     
     
     
     Edit:  Link provided by Cool GTX


    NVIDIA Graphics Firmware Update Tool for DisplayPort 1.3 and 1.4 Displays
     
     
     
     
     
     
     
     
    post edited by Cool GTX - 2018/12/15 07:46:02
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    luiztosi
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    Re: 2080ti Black Displayport not working 2018/12/10 10:08:56 (permalink)
    verge59
    So Nvidia release a fix for displayport on the last gen of cards:
    You can check this article:
     
     
     
     
     
     
     
     




    what article?
    #12
    verge59
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    Re: 2080ti Black Displayport not working 2018/12/10 10:35:17 (permalink)
    Sorry the link did not come through as I have not been a member long enough if you google nvidia and diplayport, it should be one of the first few articles about Nvidia releasing a firware fix for lat gen cards.
     
    post edited by verge59 - 2018/12/10 10:37:34
    #13
    luiztosi
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    Re: 2080ti Black Displayport not working 2018/12/10 10:37:30 (permalink)
    verge59
    Sorry the link did not come through as I have not been a member long enough if you google nvidia and diplayport, it should be one of the first few articles about Nvidia releasing a firware fix for lat gen cards.
     



    Do you think is the case of this GPU? is your DP working now?
    #14
    verge59
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    Re: 2080ti Black Displayport not working 2018/12/10 10:38:24 (permalink)
    No my DP is not working now, but certainly think the GPU is the problem, I am going to call customer service tomorrow, looks like this might be going back.
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    bcavnaugh
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    Re: 2080ti Black Displayport not working 2018/12/10 11:06:31 (permalink)
    verge59
    So Nvidia release a fix for displayport on the last gen of cards:
    You can check this article:

    Applies Only to GTX Graphics Cards.

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    bcavnaugh
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    Re: 2080ti Black Displayport not working 2018/12/10 11:08:01 (permalink)
    verge59
    No my DP is not working now, but certainly think the GPU is the problem, I am going to call customer service tomorrow, looks like this might be going back.

    It also could be the Port on the Monitor that is Bad.

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    luiztosi
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    Re: 2080ti Black Displayport not working 2018/12/10 11:08:39 (permalink)
    bcavnaugh
    verge59
    So Nvidia release a fix for displayport on the last gen of cards:
    You can check this article:

    Applies Only to GTX Graphics Cards.




    but is this fixable by software? Because it seems they`re having this issue everywhere
     
    i really cant believe that they are selling GPU that are so broke... 3 out of 4 outputs dont work... this is surreal...
     
     
    #18
    verge59
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    Re: 2080ti Black Displayport not working 2018/12/10 11:22:39 (permalink)
    @bckavanaugh, not sure it is as I have tried both of my monitors and no luck.
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    luiztosi
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    Re: 2080ti Black Displayport not working 2018/12/10 11:25:39 (permalink)
    verge59
    @bckavanaugh, not sure it is as I have tried both of my monitors and no luck.




    Its unacceptable... 500 piece of something that don't work 3 ports out of 4... can you believe? I heard EVGA is a must... every product is high quality, this is the first time i bought a PSU and GPU from this brand.. and honestly? I'm quite sure i won't buy anything again...
     
    so sad and pissed.. I SIMPLY CANT  WORK... 
    #20
    Cool GTX
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    Re: 2080ti Black Displayport not working 2018/12/10 11:33:54 (permalink)
    Monitors set to auto detect the input used or have you manually selected the DP input on your monitor
     
    During Boot ? it does not work at all --> BIOS and such
     
    Or only after your in Windows ?
     
    roll back to driver 416.16 & test
     
    Which build of Win 10 ?
     
    MB & BIOS ver ?
     
    CPU ?
     
     

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    #21
    luiztosi
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    Re: 2080ti Black Displayport not working 2018/12/10 11:38:18 (permalink)
    Cool GTX
    Monitors set to auto detect the input used or have you manually selected the DP input on your monitor
     
    During Boot ? it does not work at all --> BIOS and such
     
    Or only after your in Windows ?
     
    roll back to driver 416.16 & test
     
    Which build of Win 10 ?
     
    MB & BIOS ver ?
     
    CPU ?
     
     




    - If i have both monitors connect my DP monitor does not work, 
     
    - If i have only the DP monitor it works during the boot time with 640x480p and due to low reso my windows cant start with this reso... 
     
    - Very latest version of windows (once i can run RT on BF5)
     
    - Ryzen 2600
     
    - Gigabyte x470 auros gaming 5
     
    cheers
     
     
    #22
    GGTV-Jon
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    Re: 2080ti Black Displayport not working 2018/12/10 11:42:26 (permalink)
    luiztosi
    Cool GTX
    Monitors set to auto detect the input used or have you manually selected the DP input on your monitor
     
    During Boot ? it does not work at all --> BIOS and such
     
    Or only after your in Windows ?
     
    roll back to driver 416.16 & test
     
    Which build of Win 10 ?
     
    MB & BIOS ver ?
     
    CPU ?
     
     




    - If i have both monitors connect my DP monitor does not work, 
     
    - If i have only the DP monitor it works during the boot time with 640x480p and due to low reso my windows cant start with this reso... 
     
    - Very latest version of windows (once i can run RT on BF5)
     
    - Ryzen 2600
     
    - Gigabyte x470 auros gaming 5
     
    cheers
     
     




    I take it one monitor is HDMI and the other DP?
     
    Which port is the DP plugged into?
    Just went through this last night with a friends RTX 2080 XC - port order was top DP port, then HDMI then the next DP, USB and the DP out by itself is last
     
    If it works with one monitor hooked up take a screen shot of the main tab in GPU-Z and post it
    #23
    aka_STEVE_b
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    Re: 2080ti Black Displayport not working 2018/12/10 11:47:40 (permalink)
    Sounds very similar to the issues systems/monitors have been running into for years now when using display port cables.
    Usually takes a new monitor driver/ bios update / windows update/ & or vid card update... 
     Problem has been so sporadic on different types of part combinations , apparently no one can narrow it fully down.
     
     
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    bcavnaugh
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    Re: 2080ti Black Displayport not working 2018/12/10 14:06:41 (permalink)
    Is this a Dell Monitor and are you connecting the DP Cable to the Bypass Port?
     
    Please Post the Make and Model of Each of your Monitors.

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    luiztosi
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    Re: 2080ti Black Displayport not working 2018/12/10 14:07:29 (permalink)
    GGTV-Jon
    luiztosi
    Cool GTX
    Monitors set to auto detect the input used or have you manually selected the DP input on your monitor
     
    During Boot ? it does not work at all --> BIOS and such
     
    Or only after your in Windows ?
     
    roll back to driver 416.16 & test
     
    Which build of Win 10 ?
     
    MB & BIOS ver ?
     
    CPU ?
     
     




    - If i have both monitors connect my DP monitor does not work, 
     
    - If i have only the DP monitor it works during the boot time with 640x480p and due to low reso my windows cant start with this reso... 
     
    - Very latest version of windows (once i can run RT on BF5)
     
    - Ryzen 2600
     
    - Gigabyte x470 auros gaming 5
     
    cheers
     
     




    I take it one monitor is HDMI and the other DP?
     
    Which port is the DP plugged into?
    Just went through this last night with a friends RTX 2080 XC - port order was top DP port, then HDMI then the next DP, USB and the DP out by itself is last
     
    If it works with one monitor hooked up take a screen shot of the main tab in GPU-Z and post it




    I dont have DP monitor, what i have is 2 HDMI monitors but one cable that is DP in one side and HDMI in the other... 
     
    I used to have 1050TI with this cable and it was working 100% 
     

     

     
    NVIDIA

    post edited by luiztosi - 2018/12/10 14:12:00
    #26
    luiztosi
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    Re: 2080ti Black Displayport not working 2018/12/10 14:08:59 (permalink)
    bcavnaugh
    Is this a Dell Monitor and are you connecting the DP Cable to the Bypass Port?
     
    Please Post the Make and Model of Each of your Monitors.




    Here what i have:
     
    - LG W2353V FLATRON
    - Samsung Syncmaster TA550
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    GGTV-Jon
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    Re: 2080ti Black Displayport not working 2018/12/10 14:19:40 (permalink)
    Try this,
    Take whatever monitor you want as the primary and plug the DP-HDMI cable into the top DP port on the card, hook the other monitor directly on the HDMI
    Also, perhaps one of the monitors does not being on an DP-HDMI cable
     
    If your primary monitor only likes the HDMI cable then put the other monitor on the DP port just below the HDMI
     
    Also I recommend looking to see if there are any driver packages for your monitors, I know your Samsung does, as they will get you proper color representation
    post edited by GGTV-Jon - 2018/12/10 14:21:45
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    luiztosi
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    Re: 2080ti Black Displayport not working 2018/12/10 14:22:22 (permalink)
    GGTV-Jon
    Try this,
    Take whatever monitor you want as the primary and plug the DP-HDMI cable into the top DP port on the card, hook the other monitor directly on the HDMI
    Also, perhaps one of the monitors does not being on an DP-HDMI cable
     
    If your primary monitor only likes the HDMI cable then put the other monitor on the DP port just below the HDMI




    I really dont have any primary, does not matter...
     
    I already tried... no signal on both monitors using only DP and testing on all ports... 
    #29
    GGTV-Jon
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    Re: 2080ti Black Displayport not working 2018/12/10 14:27:46 (permalink)
    luiztosi
    GGTV-Jon
    Try this,
    Take whatever monitor you want as the primary and plug the DP-HDMI cable into the top DP port on the card, hook the other monitor directly on the HDMI
    Also, perhaps one of the monitors does not being on an DP-HDMI cable
     
    If your primary monitor only likes the HDMI cable then put the other monitor on the DP port just below the HDMI




    I really dont have any primary, does not matter...
     
    I already tried... no signal on both monitors using only DP and testing on all ports... 




    If you have no DP with either monitor on your adapter cable I would suggest either getting a new cable or seeing if you can borrow a real DP capable monitor and cable from a friend to test your system. Perhaps see if a local repair shop can test your system for you. The card should support the adapter cable, my friends 2080 XC has a secondary monitor on an DP-HDMI cable
    #30
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