Just one screw in the corner with that little thread protrusion? What is that? 3/16" thread engagement into poly, acetal, or acrylic? Seems like the design could improved.

If you have a phone, 1-888-881-3842

100% quicker than forum posts or waiting for an answer.

Guess I'll be opening up and checking my block in the morning as it's too late now to call of its broke as well.

Though the shipping package atleast looks mint.

Got me paranoid now hehe.

bcavnaugh
EVGA Hydro Copper Waterblock for EVGA GeForce RTX 2080 Ti K|NGP|N, 400-HC-1589-B1
FREE Standard Shipping on this item for a Limited Time ATM

Would have been nice when I ordered mine on release date.  ELITE shipping appears to have gone by the wayside.

Zedd,
 
That's exactly how mine looked when it arrived. I didn't open a ticket and instead just fixed it myself but obviously no one should accept that unless they are willing. Another real issue now that it has been in my loop for more than 36 hours is air pockets. I'm literally am watching part of the block GROW in bubble count as opposed to slowly getting rid of the air. I've never seen anything like it. I've got two pumps in serial configuration and enough head power to blow a golf ball through a water hose (I know I know that's what she said) but at this point by morning time half my block will be air bubbles...
 
See attached image. They are also the weirdest bubbles I've ever seen.
 

GTX,
 
That's true but what if I told you that at one point I had all of the air bubbles gone by changing the position of the GPU and after a few hours I put it back in the position I wanted to be permanent. A few hours later I've got bubbles. What could that mean?

tt0ne
GTX,
 
That's true but what if I told you that at one point I had all of the air bubbles gone by changing the position of the GPU and after a few hours I put it back in the position I wanted to be permanent. A few hours later I've got bubbles. What could that mean?

So the bubbles only occur if it’s vertically mounted?

@ tt0ne
Air is always trapped in a loop at the high points that are deadened, more rocking of the PC will allow the bubbles to rise towards the exit port or your loop.

@Zedd

Except for the fact that Watercool’s customer service appears to be all but nonexistent and totally defunct at this point in time. Or at least that’s what I’ve heard. Your only hope for timely service with their products is through a third party like PPCS or something like that. Otherwise I would have to agree. Seen tons and tons of complaints with regard to the quality of EK and some others.

Never in a million years would I ever buy Barrow or Bykski anything. Even Bitspower is iffy because you’re gambling on whether or not you’re even going to get a manual with the product.....

Zeddivile
Good Afternoon,
 
As with at least 3 others in this community have received a broken Hydrocopper block for the 2080 TI KPE. During the unboxing I took pictures and uploaded them as part of the "service ticket" process.

 
My service ticket request went unanswered while others who submitted a service ticket with the same issue were answered promptly. I am left feeling pretty discouraged about this product and EVGA support.
 
Without a Service ticket number I am unable to complete RMA form. As a registered owner of Many EVGA parts and unregistered owner of many more dating back to the early 2000's and as I refer many people to these products I am troubled by this turn of events.
 
 

mine is broken the exact same way!

fragility_V1

bcavnaugh
EVGA Hydro Copper Waterblock for EVGA GeForce RTX 2080 Ti K|NGP|N, 400-HC-1589-B1
FREE Standard Shipping on this item for a Limited Time ATM

Would have been nice when I ordered mine on release date.  ELITE shipping appears to have gone by the wayside.

Indeed, we could have saved on our orders as well.

The phone method is a great way to reach out to support but the support ticket is also a great option. Even posting on this thread has got the a response from the EVGA Techs.

HawkOculus
@Zedd

Except for the fact that Watercool’s customer service appears to be all but nonexistent and totally defunct at this point in time. Or at least that’s what I’ve heard. Your only hope for timely service with their products is through a third party like PPCS or something like that. Otherwise I would have to agree. Seen tons and tons of complaints with regard to the quality of EK and some others.

Never in a million years would I ever buy Barrow or Bykski anything. Even Bitspower is iffy because you’re gambling on whether or not you’re even going to get a manual with the product.....

 
Some of these companies make great products but lack in the CS department.  Watercool's been around for a while and make nice gear but not in my taste aesthetically pleasing.  I think they revamped their product line and showed it off the last few thinks iirc.
 
I've had my ups and downs with PPCS.  Once I ordered a brand new item but a open box damaged item was sent to me with missing batteries for a remote (AQ6XT) and the other time I was misled via advertising or the person on the phone was trying to recoup more $$$ from me for etching a CPU block they were advertising for only $10 more + sending them the file which was included in the total price but was told it would cost $100+ per hour using their CNC machine for etching a plastic cover on a CPU block. 
 
I've bought lots of things from them so it's been a 50/50 experience.  My last big purchase was an emergency once since one of my two pumps failed and was a very expensive cart since I replaced both pumps and reconfigured the loop with a cylinder res/pump combo a few months back and forgot to use the promote code (OCN55) for 5.5% off (I think). lol
 
As for those knockoff chinese companies Barrow and Bykski, I wouldn't use any of their stuff even if given to me for free.  I'd rather risk fluid in my PC with reputed companies. 
 
As for Bitspower, they are the king for fittings.  Still use the same fittings, replaced their O-rings once since I've had them around 2012+.  Best premium fittings you can get, hence why they're pricey.  I feel barrow is a knock off of Bitspower though.

dwexpress

Jahusaphet

Zeddivile
Good Afternoon,

As with at least 3 others in this community have received a broken Hydrocopper block for the 2080 TI KPE. During the unboxing I took pictures and uploaded them as part of the "service ticket" process.


My service ticket request went unanswered while others who submitted a service ticket with the same issue were answered promptly. I am left feeling pretty discouraged about this product and EVGA support.

Without a Service ticket number I am unable to complete RMA form. As a registered owner of Many EVGA parts and unregistered owner of many more dating back to the early 2000's and as I refer many people to these products I am troubled by this turn of events.

mine is broken the exact same way!

And the trend continues, this isn't good for sure.

Hmmm....Not sure if design flaw or QC issues.....

@BCAV
EVGA must like you more than the 6 + of us so far that received DOA parts. After all you are a very good contributor to the forum. 
 
Glad to see you didn't have to go through another RMA. The Koolance RMA was probably enough torture for this year.
 
In other RMA news. I got the GB Z390 Aorus Master back from RMA today. It ran a CB15 score of 2350. So sad I can't give it a few runs with the KPE but the humidity is to high today anyway and I will probably just throw the Master into a daily build and let the real XOC motherboards live on the bench.
 
At this point I am going to wait for the TEC 9 ICON 3 to get here from Taiwan. Next KPE bench for me will be XOC on the GPU and Chiller on the 9900k. This should give y'all time to pwn me on the HOFs with chilled HC KPE's. After that it should be time to POT a Ryzen 3900X and see if I will destroy AMD's flagship mainstream CPU on the week of release.