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Hot!2070 Super Black Screen and Card Restart - Help!

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cbrennfoerder
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2021/02/25 16:29:29 (permalink)
I am running into an issue with my EVGA card after adding a third monitor to my set up. Every so often my screens will go black for a few seconds and then come back on randomly while in use and every time I start up or close Precision x1. When I run Precision, my screens go black and the fans on my card stop and then start back up. ? I ran a driver update today but it did not resolve it. I thought it might be power related but from what I can see on my hardware monitor I'm not pulling over or under voltage. Anyone have any ideas on what might be causing this and how to fix?
Specs below
 
Mobo: Asus ROG STRIX Z390-E
CPU: Intel I9-9900k
Ram G skill 32 GB 3600Mhz
GPU EVGA 2070 Super FTW3 Ultra
PSU: Seasonic 850W Gold
Monitors: 3x LG 32GK650F 32" all connected with display port cables
 
post edited by cbrennfoerder - 2021/04/06 15:14:21
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    aka_STEVE_b
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/02/26 06:10:26 (permalink)
    try all this stuff for starters -->  https://forums.evga.com/C...ng-Guide-m3046627.aspx

    AMD RYZEN 9 5900X  12-core cpu~ Gigabyte X570 Aorus Elite board ~ Nvidia RTX 3080 FE~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 31.5" monitor 1440 @ 144Hz ~ Win 10 x64 
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    #2
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/02/26 16:02:55 (permalink)
    aka_STEVE_b
    try all this stuff for starters -->  




    Thank you, this did not resolve the issue. I have uninstalled and reinstalled precision and the issue occurred as soon as I opened the program. This issue has caused also caused game crashes with several titles while playing. 
    #3
    Sajin
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/02/27 09:08:18 (permalink)
    Are all of your dp cables vesa certified?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #4
    insanemeddic
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/02/27 10:00:11 (permalink)
    I am having the same issue so far no sign of fixing the issue 
    #5
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/02/27 16:54:28 (permalink)
    Sajin
    Are all of your dp cables vesa certified?

     
    Yes, all of my cables are vesa certified. 
    post edited by cbrennfoerder - 2021/02/27 17:09:23
    #6
    Sajin
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/02/28 00:25:53 (permalink)
    Does setting power management mode inside the nvidia control panel to prefer max performance, and then rebooting the pc help the issue at all?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #7
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/02/28 11:20:21 (permalink)
    Sajin
    Does setting power management mode inside the nvidia control panel to prefer max performance, and then rebooting the pc help the issue at all?

    Unfortunately, it did not. Still having the issue. Based on other posts, It looks like I am not the only one though that is having an issue.
    #8
    Wortwortwort
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/02/28 15:44:56 (permalink)
    I made an account just to say I am having the same issue. Event viewer logged this error source nvlddmkm event ID 14. 
     
    The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    \Device\Video3
    0d20(31e8) 00000000 00000000
    The message resource is present but the message was not found in the message table
     
    Still looking around for an answer. It happens on startup of X1 and when I close it.
    #9
    kougar
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/02/28 16:21:30 (permalink)
    Could be an issue with Precision itself. You guys uninstalled Precision and tried MSI Afterburner instead?


    Have water, will cool. 
     
    Don't forget to use an Associate Code at checkout for extra savings! Associate Code: FWBXGF17CKOMCIV
    #10
    Sajin
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/01 00:26:05 (permalink)
    cbrennfoerder
    Sajin
    Does setting power management mode inside the nvidia control panel to prefer max performance, and then rebooting the pc help the issue at all?

    Unfortunately, it did not. Still having the issue. Based on other posts, It looks like I am not the only one though that is having an issue.

    Have another gpu to test with to see if the card itself is the issue?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #11
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/01 20:38:51 (permalink)
    Sajin

    Have another gpu to test with to see if the card itself is the issue?


    Unfortunately, I do not.  I tried to change bios profiles on the card (normal and OC) to see if that would help as well. Any recommendations software wise? I'm going to be updating my mother board bios and try clean boot and uninstall precision again tomorrow. Might dig around the registry and hidden files to make sure it's been completely removed.
    #12
    Sajin
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/01 21:01:52 (permalink)
    Looks like you’re gonna try a clean boot, so no software recommendations here. What happens when you connect the third monitor to the hdmi output instead of dp?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #13
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/04 20:02:44 (permalink)
    SO...I tried an HDMI cable on one of the monitors... Only two would display... And now that I've switched back to using all display ports and restarted my machine... I only have two working displays.....................
     
    Correction to this. I have moved to two display ports and the thunderbolt/type C port using a thunderbolt/Type C to HDMI adapter and all three screens are working now. 
     
    Still getting black screens randomly and crashing out of games. I am seeing in HWMonitor my max power draw was 213.32 Watts and max temp of 83 degrees C. I show that relivable voltage limit and temp limit both now have markers next to them so they were triggered. Maybe drawing to much off of one rail? Would adjusting cables coming from my power supply clean this up?
    post edited by cbrennfoerder - 2021/03/04 21:09:52
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    Sajin
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/05 07:47:10 (permalink)
    Switching psu cables around most likely won’t do anything as I believe your psu is a single rail unit correct?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #15
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/05 20:31:39 (permalink)
    Sajin
    Switching psu cables around most likely won’t do anything as I believe your psu is a single rail unit correct?


    That is correct 850 Seasonic Gold. I forgot it was only a single rail.
    #16
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/06 21:19:08 (permalink)
    Second time is a charm apparently. Redid clean boot and uninstalled Precision X1 and all Nvidia drivers and the latest card update. I am no longer having issues with my card or with screens going black.
    post edited by cbrennfoerder - 2021/03/06 21:30:00
    #17
    Sajin
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/06 23:30:54 (permalink)
    👍

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #18
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/07 17:49:37 (permalink)
    Nope Nevermind... It's still doing it... Just not as often...
    #19
    SlevinKelevra1
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/07 19:04:35 (permalink)
    i also created an account to try and solve this issue as well but have had no luck.
    #20
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/12 18:33:45 (permalink)
    Sajin
    👍

    Any other ideas of what I can try?
    #21
    RainStryke
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/12 18:43:00 (permalink)
    kougar
    Could be an issue with Precision itself. You guys uninstalled Precision and tried MSI Afterburner instead?


    Agreed!

    I would remove precision and attempt to run overclocking through MSI's Afterburner instead.
     
    Also, make sure you are not running Asus GPU Tweak software. Multiple overclocking software utilities can cause the problem you are having.
    post edited by RainStryke - 2021/03/12 19:13:07

    Main PC | Secondary PC
    Intel i9 10900K | Intel i7 9700K

    MSI MEG Z490 ACE | Gigabyte Aorus Z390 Master
    NVIDIA RTX 2080 Ti | NVIDIA RTX 2070 Super
    32GB G.Skill Trident Z Royal 4000MHz CL18 | 32GB G.Skill Trident Z RGB 4266MHz CL17
    EVGA P2 1000 | Seasonic X-1250
    Samsung EVO 970 1TB and Crucial P5 1TB | Intel 760p 1TB and Crucial MX100 512GB
    Cougar Vortex CF-V12HPB x9 | Cougar Vortex CF-V12SPB-RGB x5
     
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    #22
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/12 18:44:58 (permalink)
    I have precision and all Nvidia updates uninstalled currently and has not fixed the issue, just lessened it. I have Afterburner already installed. I normally only use Afterburner/Precision to ramp my fans to 100%
    #23
    RainStryke
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/12 18:49:54 (permalink)
    Updated my post, mentioning that can be the very problem you are having. You don't want multiple utilities attempting to access the GPU at the same time.

    Main PC | Secondary PC
    Intel i9 10900K | Intel i7 9700K

    MSI MEG Z490 ACE | Gigabyte Aorus Z390 Master
    NVIDIA RTX 2080 Ti | NVIDIA RTX 2070 Super
    32GB G.Skill Trident Z Royal 4000MHz CL18 | 32GB G.Skill Trident Z RGB 4266MHz CL17
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    #24
    cbrennfoerder
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/20 17:38:55 (permalink)
    I have still been unable to solve this issue. This is what I am seeing in Hardware Monitor after the screens go black and come back. Power limit, Reliable Voltage Limit and Operational Voltage Limit are triggering. But max power draw was only 149 watts...
     
     

    Attached Image(s)

    #25
    jushoxt
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/20 18:03:59 (permalink)
    cbrennfoerder
    I have still been unable to solve this issue. This is what I am seeing in Hardware Monitor after the screens go black and come back. Power limit, Reliable Voltage Limit and Operational Voltage Limit are triggering. But max power draw was only 149 watts...
     
     


    man i have been having the same issue for months. i monitored my system with occt watching all aspects of my build. when it happened i saw a spike in power. so i did an RMA and my psu.. issue still happened. then obs started telling me i had an encoder error and video card rebooted.. both screens go black for a few seconds and come back. if im playing a game the game freaking closes. im looking around and this looks to be a common issue. id love a solution 
    #26
    ianmck_16
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/20 21:17:11 (permalink)
    Exact same issue here. I’ve raised a ticket with EVGA for a potential card RMA. What’s weird is I tried a different motherboard and got the same issue, but a fresh OS install followed by installing older drivers (457.51) fixed the issue.. but moving back to my (bad?) motherboard - asus tuf gaming z490-plus - I get the error every time I boot evga precision x1, old driver or new. And consistent game crashes, monitor flickers / black outs when booting sometimes. It all sounds power related but someone mentioned replacing psu didn’t help which makes me question.
    #27
    ianmck_16
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/20 21:18:49 (permalink)
    My card is - evga RTX 2080 ftw3 ultra
    #28
    jushoxt
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/20 21:37:58 (permalink)
    ianmck_16
    Exact same issue here. I’ve raised a ticket with EVGA for a potential card RMA. What’s weird is I tried a different motherboard and got the same issue, but a fresh OS install followed by installing older drivers (457.51) fixed the issue.. but moving back to my (bad?) motherboard - asus tuf gaming z490-plus - I get the error every time I boot evga precision x1, old driver or new. And consistent game crashes, monitor flickers / black outs when booting sometimes. It all sounds power related but someone mentioned replacing psu didn’t help which makes me question.



     
    i replaced my RM850 psu because i saw spikes in power. had no effect. i even have a screen shot monitoring the power consumption and you see a spike when the screens blipped on me 

    Attached Image(s)

    #29
    ianmck_16
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    Re: 2070 Super Black Screen and Card Restart - Help! 2021/03/20 21:50:37 (permalink)
    What version and build of windows are you on? I noticed some mention windows updating then having similar issues afterwards. But even from fresh install I’ve had this issue.
    #30
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