cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
I am running into an issue with my EVGA card after adding a third monitor to my set up. Every so often my screens will go black for a few seconds and then come back on randomly while in use and every time I start up or close Precision x1. When I run Precision, my screens go black and the fans on my card stop and then start back up. ? I ran a driver update today but it did not resolve it. I thought it might be power related but from what I can see on my hardware monitor I'm not pulling over or under voltage. Anyone have any ideas on what might be causing this and how to fix? Specs below Mobo: Asus ROG STRIX Z390-E CPU: Intel I9-9900k Ram G skill 32 GB 3600Mhz GPU EVGA 2070 Super FTW3 Ultra PSU: Seasonic 850W Gold Monitors: 3x LG 32GK650F 32" all connected with display port cables
post edited by cbrennfoerder - 2021/04/06 15:14:21
|
aka_STEVE_b
EGC Admin
- Total Posts : 13835
- Reward points : 0
- Joined: 2006/02/26 06:45:46
- Location: OH
- Status: offline
- Ribbons : 69
Re: 2070 Super Black Screen and Card Restart - Help!
2021/02/26 06:10:26
(permalink)
AMD RYZEN 9 5900X 12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/02/26 16:02:55
(permalink)
aka_STEVE_b try all this stuff for starters -->
Thank you, this did not resolve the issue. I have uninstalled and reinstalled precision and the issue occurred as soon as I opened the program. This issue has caused also caused game crashes with several titles while playing.
|
Sajin
EVGA Forum Moderator
- Total Posts : 49227
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: 2070 Super Black Screen and Card Restart - Help!
2021/02/27 09:08:18
(permalink)
Are all of your dp cables vesa certified?
|
insanemeddic
New Member
- Total Posts : 6
- Reward points : 0
- Joined: 2021/02/26 20:59:02
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/02/27 10:00:11
(permalink)
I am having the same issue so far no sign of fixing the issue
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/02/27 16:54:28
(permalink)
Sajin Are all of your dp cables vesa certified?
Yes, all of my cables are vesa certified.
post edited by cbrennfoerder - 2021/02/27 17:09:23
|
Sajin
EVGA Forum Moderator
- Total Posts : 49227
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: 2070 Super Black Screen and Card Restart - Help!
2021/02/28 00:25:53
(permalink)
Does setting power management mode inside the nvidia control panel to prefer max performance, and then rebooting the pc help the issue at all?
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/02/28 11:20:21
(permalink)
Sajin Does setting power management mode inside the nvidia control panel to prefer max performance, and then rebooting the pc help the issue at all?
Unfortunately, it did not. Still having the issue. Based on other posts, It looks like I am not the only one though that is having an issue.
|
Wortwortwort
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2021/02/28 15:37:22
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/02/28 15:44:56
(permalink)
I made an account just to say I am having the same issue. Event viewer logged this error source nvlddmkm event ID 14. The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: \Device\Video3 0d20(31e8) 00000000 00000000 The message resource is present but the message was not found in the message table Still looking around for an answer. It happens on startup of X1 and when I close it.
|
kougar
CLASSIFIED Member
- Total Posts : 3034
- Reward points : 0
- Joined: 2006/05/08 10:11:19
- Status: offline
- Ribbons : 22
Re: 2070 Super Black Screen and Card Restart - Help!
2021/02/28 16:21:30
(permalink)
Could be an issue with Precision itself. You guys uninstalled Precision and tried MSI Afterburner instead?
Have water, will cool.
|
Sajin
EVGA Forum Moderator
- Total Posts : 49227
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/01 00:26:05
(permalink)
cbrennfoerder
Sajin Does setting power management mode inside the nvidia control panel to prefer max performance, and then rebooting the pc help the issue at all?
Unfortunately, it did not. Still having the issue. Based on other posts, It looks like I am not the only one though that is having an issue.
Have another gpu to test with to see if the card itself is the issue?
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/01 20:38:51
(permalink)
Sajin
Have another gpu to test with to see if the card itself is the issue? Unfortunately, I do not. I tried to change bios profiles on the card (normal and OC) to see if that would help as well. Any recommendations software wise? I'm going to be updating my mother board bios and try clean boot and uninstall precision again tomorrow. Might dig around the registry and hidden files to make sure it's been completely removed.
|
Sajin
EVGA Forum Moderator
- Total Posts : 49227
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/01 21:01:52
(permalink)
Looks like you’re gonna try a clean boot, so no software recommendations here. What happens when you connect the third monitor to the hdmi output instead of dp?
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/04 20:02:44
(permalink)
SO...I tried an HDMI cable on one of the monitors... Only two would display... And now that I've switched back to using all display ports and restarted my machine... I only have two working displays..................... Correction to this. I have moved to two display ports and the thunderbolt/type C port using a thunderbolt/Type C to HDMI adapter and all three screens are working now. Still getting black screens randomly and crashing out of games. I am seeing in HWMonitor my max power draw was 213.32 Watts and max temp of 83 degrees C. I show that relivable voltage limit and temp limit both now have markers next to them so they were triggered. Maybe drawing to much off of one rail? Would adjusting cables coming from my power supply clean this up?
post edited by cbrennfoerder - 2021/03/04 21:09:52
|
Sajin
EVGA Forum Moderator
- Total Posts : 49227
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/05 07:47:10
(permalink)
Switching psu cables around most likely won’t do anything as I believe your psu is a single rail unit correct?
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/05 20:31:39
(permalink)
Sajin Switching psu cables around most likely won’t do anything as I believe your psu is a single rail unit correct?
That is correct 850 Seasonic Gold. I forgot it was only a single rail.
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/06 21:19:08
(permalink)
Second time is a charm apparently. Redid clean boot and uninstalled Precision X1 and all Nvidia drivers and the latest card update. I am no longer having issues with my card or with screens going black.
post edited by cbrennfoerder - 2021/03/06 21:30:00
|
Sajin
EVGA Forum Moderator
- Total Posts : 49227
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/06 23:30:54
(permalink)
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/07 17:49:37
(permalink)
Nope Nevermind... It's still doing it... Just not as often...
|
SlevinKelevra1
New Member
- Total Posts : 4
- Reward points : 0
- Joined: 2021/03/07 18:45:32
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/07 19:04:35
(permalink)
i also created an account to try and solve this issue as well but have had no luck.
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/12 18:33:45
(permalink)
Sajin 👍
Any other ideas of what I can try?
|
RainStryke
The Advocate
- Total Posts : 10616
- Reward points : 0
- Joined: 2007/07/19 19:26:55
- Location: Kansas
- Status: offline
- Ribbons : 60
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/12 18:43:00
(permalink)
kougar Could be an issue with Precision itself. You guys uninstalled Precision and tried MSI Afterburner instead?
Agreed! I would remove precision and attempt to run overclocking through MSI's Afterburner instead. Also, make sure you are not running Asus GPU Tweak software. Multiple overclocking software utilities can cause the problem you are having.
post edited by RainStryke - 2021/03/12 19:13:07
Intel i9 10900KMSI MEG Z490 ACEASUS TUF RTX 309032GB G.Skill Trident Z Royal 4000MHz CL18SuperFlower Platinum SE 1200wSamsung EVO 970 1TB and Crucial P5 1TBCougar Vortex CF-V12HPB x9
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/12 18:44:58
(permalink)
I have precision and all Nvidia updates uninstalled currently and has not fixed the issue, just lessened it. I have Afterburner already installed. I normally only use Afterburner/Precision to ramp my fans to 100%
|
RainStryke
The Advocate
- Total Posts : 10616
- Reward points : 0
- Joined: 2007/07/19 19:26:55
- Location: Kansas
- Status: offline
- Ribbons : 60
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/12 18:49:54
(permalink)
Updated my post, mentioning that can be the very problem you are having. You don't want multiple utilities attempting to access the GPU at the same time.
Intel i9 10900KMSI MEG Z490 ACEASUS TUF RTX 309032GB G.Skill Trident Z Royal 4000MHz CL18SuperFlower Platinum SE 1200wSamsung EVO 970 1TB and Crucial P5 1TBCougar Vortex CF-V12HPB x9
|
cbrennfoerder
New Member
- Total Posts : 15
- Reward points : 0
- Joined: 2021/02/25 16:10:08
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/20 17:38:55
(permalink)
I have still been unable to solve this issue. This is what I am seeing in Hardware Monitor after the screens go black and come back. Power limit, Reliable Voltage Limit and Operational Voltage Limit are triggering. But max power draw was only 149 watts...
Attached Image(s)
|
jushoxt
New Member
- Total Posts : 7
- Reward points : 0
- Joined: 2021/03/20 17:55:53
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/20 18:03:59
(permalink)
cbrennfoerder I have still been unable to solve this issue. This is what I am seeing in Hardware Monitor after the screens go black and come back. Power limit, Reliable Voltage Limit and Operational Voltage Limit are triggering. But max power draw was only 149 watts...
man i have been having the same issue for months. i monitored my system with occt watching all aspects of my build. when it happened i saw a spike in power. so i did an RMA and my psu.. issue still happened. then obs started telling me i had an encoder error and video card rebooted.. both screens go black for a few seconds and come back. if im playing a game the game freaking closes. im looking around and this looks to be a common issue. id love a solution
|
ianmck_16
New Member
- Total Posts : 4
- Reward points : 0
- Joined: 2012/10/26 17:42:12
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/20 21:17:11
(permalink)
Exact same issue here. I’ve raised a ticket with EVGA for a potential card RMA. What’s weird is I tried a different motherboard and got the same issue, but a fresh OS install followed by installing older drivers (457.51) fixed the issue.. but moving back to my (bad?) motherboard - asus tuf gaming z490-plus - I get the error every time I boot evga precision x1, old driver or new. And consistent game crashes, monitor flickers / black outs when booting sometimes. It all sounds power related but someone mentioned replacing psu didn’t help which makes me question.
|
ianmck_16
New Member
- Total Posts : 4
- Reward points : 0
- Joined: 2012/10/26 17:42:12
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/20 21:18:49
(permalink)
My card is - evga RTX 2080 ftw3 ultra
|
jushoxt
New Member
- Total Posts : 7
- Reward points : 0
- Joined: 2021/03/20 17:55:53
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/20 21:37:58
(permalink)
ianmck_16 Exact same issue here. I’ve raised a ticket with EVGA for a potential card RMA. What’s weird is I tried a different motherboard and got the same issue, but a fresh OS install followed by installing older drivers (457.51) fixed the issue.. but moving back to my (bad?) motherboard - asus tuf gaming z490-plus - I get the error every time I boot evga precision x1, old driver or new. And consistent game crashes, monitor flickers / black outs when booting sometimes. It all sounds power related but someone mentioned replacing psu didn’t help which makes me question.
i replaced my RM850 psu because i saw spikes in power. had no effect. i even have a screen shot monitoring the power consumption and you see a spike when the screens blipped on me
Attached Image(s)
|
ianmck_16
New Member
- Total Posts : 4
- Reward points : 0
- Joined: 2012/10/26 17:42:12
- Status: offline
- Ribbons : 0
Re: 2070 Super Black Screen and Card Restart - Help!
2021/03/20 21:50:37
(permalink)
What version and build of windows are you on? I noticed some mention windows updating then having similar issues afterwards. But even from fresh install I’ve had this issue.
|