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Bad motherboard, or bad 980?

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kymei
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Re: Bad motherboard, or bad 980? 2015/11/30 12:58:18 (permalink)
Yes I used that program to go back.
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Cool GTX
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Re: Bad motherboard, or bad 980? 2015/11/30 13:02:22 (permalink)
Sajin
Understood. But have you ever used ddu to cleanup your older drivers? If no, then I suggest you do so as uinstalling/reinstalling drivers can leave leftovers that could cause issues.



 
Sajin
3. Select custom advanced install, under custom installation options uncheck all options except the physx system software, if you have a 3D capable monitor and would like to use 3D at some point please select both 3D options, check mark perform clean install, then click next to install the driver, reboot when asked.
 

 

 
 
Seems harder than it should be - but it can help - many systems with issues respond much better and sometimes issues are totally resolved by following this advice.

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#62
Sajin
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Re: Bad motherboard, or bad 980? 2015/11/30 13:22:15 (permalink)
Since you can't update your motherboard bios the best thing to do at this time would be to test the psu/video card. I know you've had them both replaced but it would still be a good idea to test them just to be sure. I'd recommend testing the video card in another known working system that doesn't have any problems. Here is how to test your psu...
 
PSU Testinghttp://www.jonnyguru.com/...;ndfaq_id=28 (You will need a Digital Multimeter for testing your PSU. You want all three rails to be within ATX spec, ATX Specification: 12V: 11.40 to 12.60,  5V: 4.75 to 5.25,  3V: 3.135 to 3.465. If any of your rails hit the minimum spec I would replace the PSU with a new one.)   
 
Back probing: http://www.tomshardware.com/reviews/power-supply-protection-calculate-consumption,3066-6.html (Read Measuring Voltage)
 
HOW TO: Properly load your system when checking PSU voltages.    
#1 Download & Install Prime95   
#2 Download & Install Unigine Heaven 4.0.   
#3 Open both Prime95 & Heaven 4.0 Run Small FFT test for Prime95. Run Heaven 4.0 @ max settings. Run both of these tests at the same time while checking voltages.
 
Have you tested the card in all available pci-e slots? If not, you could also try that. Have you tried running your card in pci-e 2.0 mode? If not, you could do that also by forcing the slot to run in Gen2 mode via the bios.
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kymei
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Re: Bad motherboard, or bad 980? 2015/11/30 13:30:01 (permalink)
Crashes in both motherboard slots, I was hoping it didn't so I could blame something. It's set to PCIe in BIOS.
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Re: Bad motherboard, or bad 980? 2015/11/30 13:32:43 (permalink)
Try running the card in the black pci-e slot.
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kymei
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Re: Bad motherboard, or bad 980? 2015/11/30 13:35:41 (permalink)
...I did that is the second slot. 
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Re: Bad motherboard, or bad 980? 2015/11/30 13:43:49 (permalink)
Oh, ok, you said you have the lk not the lx. 
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kymei
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Re: Bad motherboard, or bad 980? 2015/11/30 13:45:24 (permalink)
LX has the same slots as LK.
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Sajin
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Re: Bad motherboard, or bad 980? 2015/11/30 13:46:22 (permalink)
kymei
LX has the same slots as LK.


Not according to the asus website... https://www.asus.com/us/M...rds/P8Z77V_LK/gallery/
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kymei
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Re: Bad motherboard, or bad 980? 2015/11/30 13:53:20 (permalink)
Oh I see, my apologies. Someone posted a picture for the V LK search as a LX. The one you linked is correct, the slot is sadly blocked by the powersupply and audio cables because the 980 is so thick. I honestly don't know what would have to be done to mount it in the black slot.
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Re: Bad motherboard, or bad 980? 2015/11/30 14:40:16 (permalink)
No need to take it out. Just do the following...
 
#1 Goto bios.
#2 Goto advanced menu.
#3 Goto system agent config, select nb pcie config, change pcie_x16_1 & pcie_x16_2 from auto to gen2.
#4 Save and exit bios.
#5 Retest system.
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Re: Bad motherboard, or bad 980? 2015/11/30 15:48:07 (permalink)
kymei
Soooo if updating the MB bios doesn't work, what motherboard are we buying? I need a 1155 socket that doesn't cost 400$.

I really don't think this has anything to do with your MB mate to me it seems your video card is losing connection with your monitor now if this is because your video card drivers are crashing and failing to re-connect to your monitor or if this means you have a bad video card I have no Idea if I was you I would call or email EVGA support they may have a custom Bio's for your card that will fix this if not then they well set up a RMA for you that's just my two cents.

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Re: Bad motherboard, or bad 980? 2015/11/30 16:06:28 (permalink)
hellshocker
I really don't think this has anything to do with your MB mate to me it seems your video card is losing connection with your monitor now if this is because your video card drivers are crashing and failing to re-connect to your monitor or if this means you have a bad video card I have no Idea if I was you I would call or email EVGA support they may have a custom Bio's for your card that will fix this if not then they well set up a RMA for you that's just my two cents.




You did read post #1 & #59?
OP stated that this is his second new GPU - he RMAd the first one.

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kymei
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Re: Bad motherboard, or bad 980? 2015/11/30 23:21:47 (permalink)
hellshocker
kymei
Soooo if updating the MB bios doesn't work, what motherboard are we buying? I need a 1155 socket that doesn't cost 400$.

I really don't think this has anything to do with your MB mate to me it seems your video card is losing connection with your monitor now if this is because your video card drivers are crashing and failing to re-connect to your monitor or if this means you have a bad video card I have no Idea if I was you I would call or email EVGA support they may have a custom Bio's for your card that will fix this if not then they well set up a RMA for you that's just my two cents.




Support told me I can get an advanced RMA if I wish, but the original card I sent in was fine according to them.
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kymei
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Re: Bad motherboard, or bad 980? 2015/12/01 09:44:52 (permalink)
Been testing it today, hasn't crashed and drivers haven't restarted, but my CS GO randomly turned off one time (wasn't a huge deal). I guess underclocking it slightly is helping or i'm just getting randomly lucky with much less crashes.
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Zuhl3156
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Re: Bad motherboard, or bad 980? 2015/12/01 09:51:52 (permalink)
kymei
 
 
Support told me I can get an advanced RMA if I wish, but the original card I sent in was fine according to them.


I question EVGA's testing methods. They have told me more than once that the video board I returned to them for RMA replacement was fine but I know better. After several failed EVGA GTX-680 video boards the two that I have now have been working flawlessly for several years now. If you need to downclock your video board from the factory specs to get it stable then it is failing and needs to be replaced via RMA.
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kymei
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Re: Bad motherboard, or bad 980? 2015/12/01 10:00:42 (permalink)
I would have to test for much longer obviously to be sure, but it crashed so often the past few days and after the downclocking I have played many full matches without issues. I obviously question their testing methods as well, not specifically what they are doing, just the fact that they are most probably not playing games on the cards all day to test them. My card passes valley, 3dmark, I can run prime 95, it crashes in games...
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Sajin
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Re: Bad motherboard, or bad 980? 2015/12/01 10:24:43 (permalink)
I thought underclocking wasn't helping. So now everything is working better?
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kymei
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Re: Bad motherboard, or bad 980? 2015/12/01 10:26:38 (permalink)
Sajin
I thought underclocking wasn't helping. So now everything is working better?




No it crashed after the underclocking, not crashing today however, except for CS GO randomly turning off to the desktop which never happened before. After I underclocked it I just kept it on along with changing the BIOS to gen2. Seems something made an impact but like I said I need to test for a long time.
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Sajin
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Re: Bad motherboard, or bad 980? 2015/12/01 10:29:01 (permalink)
kymei
Sajin
I thought underclocking wasn't helping. So now everything is working better?




No it crashed after the underclocking, not crashing today however, except for CS GO randomly turning off to the desktop which never happened before. After I underclocked it I just kept it on along with changing the BIOS to gen2. Seems something made an impact but like I said I need to test for a long time.


The Gen2 is the fix. Check out some of my old posts...
 
http://forums.evga.com/tm..x?m=1730210&mpage=1
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Re: Bad motherboard, or bad 980? 2015/12/01 10:56:16 (permalink)
Actually, both the Z77 chipset and your CPU support Gen 3 PCI-E. The inital problem for me was the 'Auto' setting in BIOS. Setting it manually to Gen 3 solved my issues but I had both an ASRock and MSI Z77 motherboard and not an ASUS.
 
CPU specs from Intel: http://ark.intel.com/products/65520/Intel-Core-i5-3570K-Processor-6M-Cache-up-to-3_80-GHz
 

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Sajin
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Re: Bad motherboard, or bad 980? 2015/12/01 11:09:45 (permalink)
Zuhl3156
Actually, both the Z77 chipset and your CPU support Gen 3 PCI-E. The inital problem for me was the 'Auto' setting in BIOS. Setting it manually to Gen 3 solved my issues but I had both an ASRock and MSI Z77 motherboard and not an ASUS.
 
CPU specs from Intel: http://ark.intel.com/products/65520/Intel-Core-i5-3570K-Processor-6M-Cache-up-to-3_80-GHz
 



 
If that is true the op shouldn't have any problems running Gen3 if set to Gen3 inside the bios. If it crashes on Gen3 when manually set to Gen3 inside the bios then the motherboard has broken Gen3 support.
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Re: Bad motherboard, or bad 980? 2015/12/01 11:17:16 (permalink)
Or the MB BIOS may need to be updated

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Re: Bad motherboard, or bad 980? 2015/12/01 11:23:01 (permalink)
Cool GTX
Or the MB BIOS may need to be updated




Yes definitely, not sure why they are jumping to conclusion that it is "fixed". I have been having this issue since JULY. So what setting should I be using finally, gen2 or gen3?
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Re: Bad motherboard, or bad 980? 2015/12/01 11:24:27 (permalink)
kymei
Cool GTX
Or the MB BIOS may need to be updated




Yes definitely, not sure why they are jumping to conclusion that it is "fixed". I have been having this issue since JULY. So what setting should I be using finally, gen2 or gen3?


You should be using Gen3 if it doesn't crash. Use Gen2 if Gen3 crashes. If Gen3 crashes on the latest bios when you get it updated you will need to use Gen2.
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kymei
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Re: Bad motherboard, or bad 980? 2015/12/01 11:25:20 (permalink)
Sajin
kymei
Cool GTX
Or the MB BIOS may need to be updated




Yes definitely, not sure why they are jumping to conclusion that it is "fixed". I have been having this issue since JULY. So what setting should I be using finally, gen2 or gen3?


You should be using Gen3 if it doesn't crash. Use Gen2 if Gen3 crashes. If Gen3 crashes on the latest bios when you get it updated you will need to use Gen2.




Just curious, what do you think the auto feature uses? Is it possible is has been on gen2 or 3 this entire time?
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Sajin
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Re: Bad motherboard, or bad 980? 2015/12/01 11:26:09 (permalink)
kymei
Sajin
kymei
Cool GTX
Or the MB BIOS may need to be updated




Yes definitely, not sure why they are jumping to conclusion that it is "fixed". I have been having this issue since JULY. So what setting should I be using finally, gen2 or gen3?


You should be using Gen3 if it doesn't crash. Use Gen2 if Gen3 crashes. If Gen3 crashes on the latest bios when you get it updated you will need to use Gen2.




Just curious, what do you think the auto feature uses? Is it possible is has been on gen2 or 3 this entire time?


The auto feature should default to Gen3.
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hellshocker
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Re: Bad motherboard, or bad 980? 2015/12/01 19:50:39 (permalink)
kymei
hellshocker
kymei
Soooo if updating the MB bios doesn't work, what motherboard are we buying? I need a 1155 socket that doesn't cost 400$.

I really don't think this has anything to do with your MB mate to me it seems your video card is losing connection with your monitor now if this is because your video card drivers are crashing and failing to re-connect to your monitor or if this means you have a bad video card I have no Idea if I was you I would call or email EVGA support they may have a custom Bio's for your card that will fix this if not then they well set up a RMA for you that's just my two cents.




Support told me I can get an advanced RMA if I wish, but the original card I sent in was fine according to them.

I would RMA the card again because its clearly broken and you wouldn't be the first to get a bad card back from RMA your card clearly fails to hold stock clocks if you under clock it and it works without problems I still stand by the fact this is not a MB problem since your card is crashing and failing to restart the driver this is why your monitor in not coming back on now if your not overclocking the card then you have another bad card.  I'm not trying to sound like a know it all but I've been building and working on pc's for nearly 15 years I've seen this problem before there is only 2 things it can be #1 the video card  #2 the video cards driver and I'm guessing you have already tried different drivers so my guess is someone didn't fully test the card at EVGA before they shipped it or that card barely and I mean barely passed for a Superclocked card that has since degraded just enough to become unstable to cause drivers to crash.  That's what it sounds like to me is your card should have never been picked for a Superclocked sample it happens no one if perfect at the end of the day EVGA well always make it right that's why most of us around here well only buy them.

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kymei
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Re: Bad motherboard, or bad 980? 2015/12/02 03:15:23 (permalink)
Ok after updating the MB bios once the thumb drive ships and testing I will RMA the card again instead of buying a new motherboard if the issue doesn't go away.
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Sajin
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Re: Bad motherboard, or bad 980? 2015/12/02 11:16:20 (permalink)
kymei
Ok after updating the MB bios once the thumb drive ships and testing I will RMA the card again instead of buying a new motherboard if the issue doesn't go away.

Why would you do that? It's the board that is the problem. Clearly running Gen2 has stopped the problem. Or are you still having issues?
#90
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