mobsters
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So, what does this "within the next 24 business hours" means?
Got reply for my support ticket on monday 29.8.2016
"thanks for your detailed request - we will forward your request to our account - please let me know if you won´t get vcontacted within the next 24 business hours"
And thats all i got.
So someone tell me, what does within the next 24 business hours means?
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kram36
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Re: within the next 24 business hours?
2016/09/03 07:35:07
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mobsters
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Re: within the next 24 business hours?
2016/09/03 07:44:14
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kram36
Seriously?
Seriously what? Usually you get like, next 24 hours or next 3 working days. I get those, and i imagined that next 24 business hours meant 3 working day, but it seems its not that.
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Nereus
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Re: within the next 24 business hours?
2016/09/03 08:32:37
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If it was last Monday, you should have heard back long before now...
Unfortunately for you, business hours does not include weekends or public holidays, and this weekend in USA just happens to also include a public holiday on Monday (Labor Day), so don't expect to hear from them for another few days.
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mobsters
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Re: within the next 24 business hours?
2016/09/03 08:57:32
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Yeah, i know and understand this. But this matter is with EU EVGA so USA holidays should not matter.
We will see in next week what happens, if anything.
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Nereus
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Re: within the next 24 business hours?
2016/09/03 09:34:21
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Ahh ok, still, 24 business hours has been and gone any way you look at it. Check your junk mailbox just in case?
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Cool GTX
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Re: within the next 24 business hours?
2016/09/03 09:44:13
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Nereus
Ahh ok, still, 24 business hours has been and gone any way you look at it. Check your junk mailbox just in case?
+1 Maybe they are a 16 hour a day operation ...... what does their website say? Maybe the webmaster did poorly in English class - ??
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rjohnson11
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Re: within the next 24 business hours?
2016/09/03 09:52:50
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A business day is Monday to Friday not including holidays. There is a holiday on Monday in the USA so a reply from the USA would probably not be sent on that date since it is a non business day.
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ttlax
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Re: within the next 24 business hours?
2016/09/03 10:26:49
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rjohnson11
A business day is Monday to Friday not including holidays. There is a holiday on Monday in the USA so a reply from the USA would probably not be sent on that date since it is a non business day.
This...
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XrayMan
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Re: within the next 24 business hours?
2016/09/03 12:19:27
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ttlax
rjohnson11
A business day is Monday to Friday not including holidays. There is a holiday on Monday in the USA so a reply from the USA would probably not be sent on that date since it is a non business day.
This...
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Nereus
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Re: within the next 24 business hours?
2016/09/03 15:14:26
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XrayMan
ttlax
rjohnson11
A business day is Monday to Friday not including holidays. There is a holiday on Monday in the USA so a reply from the USA would probably not be sent on that date since it is a non business day.
This...
Already mentioned - OP is in EU not USA, and original ticket was last Monday 29th August, way more than 3 business days...
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XrayMan
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Re: within the next 24 business hours?
2016/09/03 17:22:30
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Nereus
XrayMan
ttlax
rjohnson11
A business day is Monday to Friday not including holidays. There is a holiday on Monday in the USA so a reply from the USA would probably not be sent on that date since it is a non business day.
This...
Already mentioned - OP is in EU not USA, and original ticket was last Monday 29th August, way more than 3 business days...
Ooops. Sorry, my bad. He should contact them.
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mobsters
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Re: within the next 24 business hours?
2016/09/22 08:09:13
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Well, seems like EVGA Europe is in chaos mode. Almost 4 weeks gone now and no solution yet.
Will be interesting to battle step-up amounts when invoice has wrong numbers on it. Only missing 74eur on total order line, Lovely.
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Doubles
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Re: within the next 24 business hours?
2016/09/22 10:12:59
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EU customer service , I wouldn't expect much ;p
Why don't you try posting your problem here? Maybe somebody can help.
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Doubles
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Re: within the next 24 business hours?
2016/09/22 10:14:24
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EU customer service , I wouldn't expect much ;p
Why don't you try posting your problem here? Maybe somebody can help.
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stalinx20
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Re: within the next 24 business hours?
2016/09/22 20:20:32
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XrayMan
Nereus
XrayMan
ttlax
rjohnson11
A business day is Monday to Friday not including holidays. There is a holiday on Monday in the USA so a reply from the USA would probably not be sent on that date since it is a non business day.
This...
Already mentioned - OP is in EU not USA, and original ticket was last Monday 29th August, way more than 3 business days...
Ooops. Sorry, my bad.
He should contact them.
A business day is Monday to Friday not including holidays. There is a holiday on Monday in the USA so a reply from the USA would probably not be sent on that date since it is a non business day. 
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Brad_Hawthorne
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Re: within the next 24 business hours?
2016/09/22 20:23:01
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At least you got a reply. My most recent customer service message fell into a black hole.
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mobsters
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Re: within the next 24 business hours?
2016/10/14 22:29:11
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Well, after few more support ticket all i get is "I have once again forwarded this to" type responses. Maybe i get answer in 2017, maybe.
within the next 24 business hours weeks EVGA Europe
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