Did you use the Newest Version of X1 ?
Did you allow all the background updates to run when loading X1 ?
How Do I Troubleshoot Precision X1 Issues? Is Windows Fast Startup turned Off ?
Is Fast Boot turned off in your MB - BIOS ?
Have you tried a Full power Off ? unplug everything from wall that connects to the PC .. hold start button 20 sec to discharge any capacitors
Still having issue - talk with EVGA CS they may have a file to send - make sure you register your GPU first
Contact Customer Service