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Question about my open RMA

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54Adeptus45
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2017/08/18 20:13:11 (permalink)
I've been looking at my open RMA, and I am uncertain if the "RMA Recieved" line is supposed to update from pending to received if I got an email detailing shipping instructions. In simpler terms, does the RMA only update when the product I want replaced is delivered to the EVGA CA location? Repeating myself, does the "Received RMA" line in the Open RMA's change from 'Pending' to 'Received' only when the product is received through the mail? I did get an email giving me detailed shipping information, and the product is already on its way. I hope that my RMA didn't slip through the cracks.
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    MDeckerM
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    Re: Question about my open RMA 2017/08/18 21:04:33 (permalink)
    Hello,
     
    I apologize for any confusion with our RMA processing. Once we receive your product we will ship out the replacement within 1-3 business days as well as provide you with UPS tracking information.
     
    Please let us know if there is anything else we can assist you with in regard to your EVGA products by contacting support at support@evga.com or 888-881-3842 for further assistance. 
     
     
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    54Adeptus45
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    Re: Question about my open RMA 2017/08/18 21:06:23 (permalink)
    Thank you very much. My wording could have been done better. :D
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    XrayMan
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    Re: Question about my open RMA 2017/08/18 22:32:28 (permalink)
     
    Moved to the Warranty section.

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