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Hot!Z390 Dark: Audio output level is garbage!

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bassntruck
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2019/01/20 21:56:56 (permalink)
I am really disappointed with the audio output. I have to have my volume at 100% and it is not even "loud". Every other setting is good and I have the latest drivers. I have always used the SoundBlaster addon cards or their onboard audio in my builds and have been happy with them up until this point. This board just has no power output to drive larger headphones. Using Bluetooth to send the signal to my Ultimate Ears Pro: Live in ear monitors I have to turn the volume down from 100%.
 
 
Was this a ploy to force me to buy the Nu Audio card after I spent $500 on this board not expecting to need one? Edit: I just bought the Nu Audio card. F ML
 
Anyone else have this issue?
 
My PC build. https://www.youtube.com/watch?v=UcoQgavIQ_4&t=
post edited by bassntruck - 2019/01/20 22:12:53

New Unit.
Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
 
Old unit, now kids PC:
EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
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    telehog
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/20 22:20:33 (permalink)
    Going to do new z390 build and the Evga was 1st on my list for motherboards and was waiting on some reviews and feedback before buying. Let us know how the sound problem is resolved. 
    #2
    d.burnette
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/21 06:14:47 (permalink)
    Are you by chance using the front panel ports?
    Just hooked up my headset to the rear I/O ports and volume level appears to be good.
     
    I "think" the onboard ports for front panel are for NU audio, and would need to be configured in the NU Audio settings.

    Don 
     
     
    EVGA Z390 Dark MB | i9 9900k CPU @ 5.1 GHz | EVGA RTX 2080 Ti FTW3 Ultra | 32 GB G Skill Trident Z 3200 MHz CL14 DDR4 Ram | Corsair H150i Pro Cooler | EVGA T2 Titanium 1000w Power Supply | Samsung 970 Pro 1TB m.2 Nvme | Samsung 970 Evo 1TB m.2 Nvme | Samsung 860 Evo 1TB SATA SSD | EVGA DG 87 Case |
     
     
     
     
     
     
     
     
     
     
    #3
    Delirious
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/21 07:38:29 (permalink)
    I have no issues with my MB.   Either optical port nor digital are giving me problems.  I can turn mine up so loud it rumbles the room. 

    "Be quick to listen, slow to speak and slow to anger" 
    Affiliate Code XZUMV9TJW5
    education may be expensive but wait until you get the bill for ignorance
    #4
    bcavnaugh
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/21 14:13:53 (permalink)
    Maybe Cheap Speakers or Headphones or the Volume on them are set to low or 0.



    #5
    mattman657
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/21 18:39:24 (permalink)
    It's fine on mine as well.

    EVGA Z390 Dark | Intel i9900k 5.2 GHz | 2 x EVGA 2080Ti FTW3 Ultra | G.Skill TridentZ 4,133MHz | Samsung 970 Pro & Evo, 850 Evo
     
    Lian PC-V3000 | EK Res & Dual D5 Pump | 3 x Alphacool UT60 | Noctua & Akasa Fans | Asus PG279Q
    #6
    Delirious
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/21 18:48:47 (permalink)
    yeah, I retested mine.  Went into youtube and just selected a music video.   It was loud.  

    "Be quick to listen, slow to speak and slow to anger" 
    Affiliate Code XZUMV9TJW5
    education may be expensive but wait until you get the bill for ignorance
    #7
    d.burnette
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/22 01:50:49 (permalink)
    I have now used my new build with speakers ( Klipsch) headset (Sennheiser) and Oculus Rift, sound volume is good in all three.

    Don 
     
     
    EVGA Z390 Dark MB | i9 9900k CPU @ 5.1 GHz | EVGA RTX 2080 Ti FTW3 Ultra | 32 GB G Skill Trident Z 3200 MHz CL14 DDR4 Ram | Corsair H150i Pro Cooler | EVGA T2 Titanium 1000w Power Supply | Samsung 970 Pro 1TB m.2 Nvme | Samsung 970 Evo 1TB m.2 Nvme | Samsung 860 Evo 1TB SATA SSD | EVGA DG 87 Case |
     
     
     
     
     
     
     
     
     
     
    #8
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/25 21:55:59 (permalink)
    d.burnette
    Are you by chance using the front panel ports?
    Just hooked up my headset to the rear I/O ports and volume level appears to be good.
     
    I "think" the onboard ports for front panel are for NU audio, and would need to be configured in the NU Audio settings.


    Sorry for the late replys, I had surgery Monday and I have not been able to get on a laptop before now.
     
    I am not using the front ports on my case and the output plug is empty. I have had them plugged directly into the motherboard on the rear.
     
    My NU audio board should be here this coming Monday.

    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #9
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/25 21:58:50 (permalink)
    Delirious
    I have no issues with my MB.   Either optical port nor digital are giving me problems.  I can turn mine up so loud it rumbles the room. 


    Hum. I was really hoping it was not just an issue with my board. Glad yours is working though. My volume 100 on the z370 dark is like volume 25 on my Z270 Classified K using the same playback equipment and they share the same Sound Blaster chip as far as I know.



    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #10
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/25 22:03:46 (permalink)
    bcavnaugh
    Maybe Cheap Speakers or Headphones or the Volume on them are set to low or 0.





    Pretty sure my "headphones" are not "cheap". The volume level is acceptable when I run them off their Bluetooth adaptor but using their 3.5mm cord and the internal amp they are very quite. I tested with some of my other audio gear and it gives the same results. I have been in every sound setting in Windows.
     
    Since you are not familiar with what "headphones" I listed and use, you can check them out. https://pro.ultimateears....ld-s-best-top-iem.html

    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #11
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/25 22:05:06 (permalink)
    Delirious
    yeah, I retested mine.  Went into youtube and just selected a music video.   It was loud.  


    Looking more and more like I have a bad unit.

    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #12
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/25 22:06:09 (permalink)
    d.burnette
    I have now used my new build with speakers ( Klipsch) headset (Sennheiser) and Oculus Rift, sound volume is good in all three.





    I really don't want to have to RMA this thing since it looks like I have a bad audio chip/amp.

    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #13
    EVGATech_LeeM
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/26 06:20:28 (permalink)
    First and foremost, I hope your surgery went well and that you're recovering nicely.
     
    Secondly, the Creative chip and components on the board are spec'd to run headphones with impedance up to 600ohm, so it's not really an issue from the component or design-side of things that would cause this issue.  IEM's, regardless of quality, are generally always designed to run with a very low impedance, and yours are no exception at roughly 10ohm.  And I'd certainly agree that you shouldn't need one of our Audio Cards to enjoy this motherboard; you should only purchase one because you want one, not because of an issue with the onboard audio.
     
    If you've already gone through the driver uninstall and driver reinstall for the creative, and that hasn't sorted out the issue, then there are a few things to check from the Creative and Windows side to see if the volume is muted, or suppressed, somehow.
     
    Note - the below steps are for troubleshooting purposes only; you should be able to use the full Creative suite without issues and still have much better volume performance than you are getting right now.
     
    Creative:
    • Make sure the speaker/headphone setting is on Headphones
    • Turn off all SBX Pro Studio enhancements
    • Check the mixer to see if the sliders are maxed
    • Make sure Scout mode is off
    Windows:
    • In the Windows Playback menu, make sure all other audio outputs are disabled
    • Make sure Windows Sonic and/or Dolby Atmos for Headphones are disabled for spatial sounds
    • In the Windows Sound menu, go to the Communications tab and make sure the option "Do nothing" is selected
     
    If the volume is still low, then there's a good chance there's an issue with the motherboard.  I'd still see if you have any other speakers/headphones to hook up and see if those also have the issue.  If so, then it's probably the motherboard.  In that case, I'll have one of our CS reps reach out to you to see how we can setup an RMA.
    #14
    Delirious
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/26 07:09:08 (permalink)
    Thanks for posting that Lee.   I need to go and hone things and that helps.   When I first put the MB in, I had no sound at all.  It was just a matter of working some of the equipment to get the output right and then adjusting the settings. 

    "Be quick to listen, slow to speak and slow to anger" 
    Affiliate Code XZUMV9TJW5
    education may be expensive but wait until you get the bill for ignorance
    #15
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/26 09:49:54 (permalink)
    Lee,
     
    It gives me the same issue when using a Logitech headset or some JVC headphones. The IEMs make no difference to the low volume output.
     
    I did uninstall and reinstall the drivers using the supplied USB drive. That did not change anything. I had already loaded the most current Sound Blaster drivers before using the supplied USB drive.
     
    I put a high value on good clean sound. In the past the Sound Blaster cards their onboards I have had worked well enough for me to live with. This time it is just not the case. I have no problem buying things to get what I want. I hope the NU Audio card gives me what I expect.
     
    I have been through the Creative audio suite software. I am well versed in it and its functions. Everything is as it should be.
     
    I have not disabled all other sound output devices. The only other options are pushing the sound to my monitors (which I do not as they sound very bad) and the SPDIF output (which I am not currently using and should have nothing to do with this issue as it is a pure digital output and not affected by the headphone power MOSFET chip.) I never have Bluetooth on as I do not use it and it is disabled. I only used it to test the connection using my IEM dongle to see a change. Low noise floor hum drives me crazy.
     
    I prefer to run with no sound processing 99% of the time on the computer. So Atmos and other "surround" options are all off in Windows and Creative.
     
    I can not recall what the Windows sound menu communication tab is at. I will have my wife go look at it and make sure it is set at "do nothing". But I expect it is.
     
    As I already mentioned it does this using other devices which has me strongly leaning towards something on or with the board. I did open a support ticket about my board as I recalled a few other things I wanted to address with this build.
     
    My NU Audio board should be here any day and once I can get out of bed I will install it to test the output as a final test before disassembling the PC to send the board in. Was not wanting to have to pull this build apart after putting it all together. Will need to get some new thermal compound to reseat the CPU as I am out. The joys of spending top dollar to build a PC, over, and over again.
     
    I am glad it seems to be only me having this issue. It just sucks that it is me having the issue.
     
    Thanks
     
    EVGATech_LeeM
    First and foremost, I hope your surgery went well and that you're recovering nicely.
     
    Secondly, the Creative chip and components on the board are spec'd to run headphones with impedance up to 600ohm, so it's not really an issue from the component or design-side of things that would cause this issue.  IEM's, regardless of quality, are generally always designed to run with a very low impedance, and yours are no exception at roughly 10ohm.  And I'd certainly agree that you shouldn't need one of our Audio Cards to enjoy this motherboard; you should only purchase one because you want one, not because of an issue with the onboard audio.
     
    If you've already gone through the driver uninstall and driver reinstall for the creative, and that hasn't sorted out the issue, then there are a few things to check from the Creative and Windows side to see if the volume is muted, or suppressed, somehow.
     
    Note - the below steps are for troubleshooting purposes only; you should be able to use the full Creative suite without issues and still have much better volume performance than you are getting right now.
     
    Creative:
    • Make sure the speaker/headphone setting is on Headphones
    • Turn off all SBX Pro Studio enhancements
    • Check the mixer to see if the sliders are maxed
    • Make sure Scout mode is off
    Windows:
    • In the Windows Playback menu, make sure all other audio outputs are disabled
    • Make sure Windows Sonic and/or Dolby Atmos for Headphones are disabled for spatial sounds
    • In the Windows Sound menu, go to the Communications tab and make sure the option "Do nothing" is selected
     
    If the volume is still low, then there's a good chance there's an issue with the motherboard.  I'd still see if you have any other speakers/headphones to hook up and see if those also have the issue.  If so, then it's probably the motherboard.  In that case, I'll have one of our CS reps reach out to you to see how we can setup an RMA.





    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #16
    pimpx
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    Re: Z390 Dark: Audio output level is garbage! 2019/01/29 14:50:53 (permalink)
    There was an windows update that put quality of sound & mic quality to the lowest for some reason, might want to check everything is on cd quality. 
    #17
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/01 12:32:48 (permalink)
    pimpx
    There was an windows update that put quality of sound & mic quality to the lowest for some reason, might want to check everything is on cd quality. 


    Settings checked and were fine.



    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #18
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/01 13:18:49 (permalink)
    I have had some complications with my surgery and have been bed ridden until I forced myself to get out today. It was painful and I am paying for it but I managed to work on the PC some.
     
    #1 Installed NU Audio card. Booted the computer up and tried to open the software. Got an error for every output and input. After chasing my tail I went into the BIOS only to find PCI slot 3 to be "dead". It is fully greyed out. I can not recall if it was like this when I first built the unit. I have no idea why it would be like this and I am not sure if this is tied to some of my other issues.
     
    I moved it to PCI slot 4 and the computer now sees it. (slot 3 still dead in BIOS) So the computer booted up and very soon after Windows loaded it updated the device on its own to the latest driver. I plug the headset in and hear some sound. Go into the volume setting and can now get much louder sound then I would listen to but it sounds horrible. Like in a digital distant tunnel. I go into the advanced sound setting and find some stuff about added echo. Why is this card adding echo when touted as the ultimate sound card? I try the setting where it looks most like "off" but nothing is labeled like that or an option to turn all sound processing off.
     
    And that is when things got even worse. The distant digital sound went sideways and can not be changed. I now get either random super bad sound that is very quite or full on digital diarrhea blow your eardrums head set users static. And if I change the volume level in windows sometimes it changed between the 2 or I get nothing at all.
     
    I then uninstalled every other sound driver on the PC. This did not fix anything. Sound is working out of my monitor. Which is all I have now.
     
    #2 Onto my issue with X1. I keep dropping all the temps on the video card except the main GPU. When it just did this I noticed a very fast popup error message saying I had a problem with my video card. I almost missed it. I have all my LEDs off and when it errors they come on. I shut down the system and took it out of overclock BIOS. It is now displaying the temps. Why can't I run this card is OC mode and have X1 work correctly?
     
     
    #3 Flow Control. Even with the curve set to the lowest allowed setting up to 35C the fan speed still randomly boosts up to 2k RPM (from 9XX) while the CPU is at 30C. It is really more annoying as the fans become very loud. I can take it out of auto mode and they stay where I set them.
     
    Why to I have to allow Flow Control to make changes to this PC every time I boot? This is annoying.
     
     
     
     
    So this is where I currently am with this. Not really sure what else to try. I can shoot a video of the audio going crazy if anyone really needs to see it.
     
    post edited by bassntruck - 2019/02/01 13:21:26

    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #19
    d.burnette
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/02 02:34:32 (permalink)
     
     
    PCIe Slot 3 is disabled when having an m.2 drive in the PM 2 m.2 slot.
    U2 Port is disabled when having an m.2 drive in the PM1 slot.
    (Page 27 of the Manual - m.2 and u.2 slot breakdown)
     
     

    Don 
     
     
    EVGA Z390 Dark MB | i9 9900k CPU @ 5.1 GHz | EVGA RTX 2080 Ti FTW3 Ultra | 32 GB G Skill Trident Z 3200 MHz CL14 DDR4 Ram | Corsair H150i Pro Cooler | EVGA T2 Titanium 1000w Power Supply | Samsung 970 Pro 1TB m.2 Nvme | Samsung 970 Evo 1TB m.2 Nvme | Samsung 860 Evo 1TB SATA SSD | EVGA DG 87 Case |
     
     
     
     
     
     
     
     
     
     
    #20
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/03 18:49:07 (permalink)
    d.burnette
     
     
    PCIe Slot 3 is disabled when having an m.2 drive in the PM 2 m.2 slot.
    U2 Port is disabled when having an m.2 drive in the PM1 slot.
    (Page 27 of the Manual - m.2 and u.2 slot breakdown)
     
     




    Did not realize using the main m.2 would disable that PCI.Would have expected it to start dropping SATA ports first like older models.

    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #21
    GGTV-Jon
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/03 19:05:56 (permalink)
    That is because it is swapping out CPU PCIe lanes and not lanes on an sata controller
    #22
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/05 13:31:45 (permalink)
    I was asked for a video showing what is going on.
     
    Well it seems I can not directly embed a photo into the post. Not sure why this is turned off.
     
    Here is the video showing what it is doing. I know it is a hair long and I have already had a copyright claim on a fair use educational video.
     
    https://youtu.be/JNLKXMsTFek

    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #23
    bcavnaugh
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/05 13:49:59 (permalink)
    Use Inset / Edit Image
    Make sure you put the Full URL and make sure you end the image with .jpg or .png jpg are better
    For Videos user the Full Editor on the Far Right Click and use [tube][/tube]
    You can also Edit your Post and do the same after you have saved your Post.
     
    I copy the is into notepad [tube][/tube] and then put in the link like
     
    [tube]https://youtu.be/JNLKXMsTFek[/tube]

     

     
    Sound like not a good Ground somewhere with that static noise.
    I see this a lot with mini connectors but mostly with very cheap Powered Speakers.
    Also could be feedback between the Microphone and Speakers to include the Head Set.
    Set your Microphone to 0
    post edited by bcavnaugh - 2019/02/05 14:02:27



    #24
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/05 14:10:53 (permalink)
    bcavnaugh
     
     
    [tube]https://youtu.be/JNLKXMsTFek[/tube]

     
    Sound like not a good Ground somewhere with that static noise.
    I see this a lot with mini connectors but mostly with very cheap Powered Speakers.
    Also could be feedback between the Microphone and Speakers to include the Head Set.
    Set your Microphone to 0


    Static is putting it nicely. I can turn the mic off and it changes nothing. The thing just goes crazy on its own. The loud popping when lowering or rising the volume. It goes crazy when you are not even touching anything. Maybe I will install it in a different computer and see what happens.

    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #25
    bcavnaugh
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/05 14:19:00 (permalink)
    bassntruck
     Maybe I will install it in a different computer and see what happens.

    Great Idea.



    #26
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/05 16:07:45 (permalink)
    bcavnaugh
    bassntruck
     Maybe I will install it in a different computer and see what happens.

    Great Idea.


    And so it has been done. Besides the 6.5mm Headphone jack being a little loose and causing some issues, otherwise it worked fine. No funny pops when raising or lowering the volume. No going to 12 mode on random. Still wish there was a defeat for the echo crap that comes with it.
     
    I reinstalled the card in PCI slot 2 to see if that would change anything. I thought it did at first because it was working, until I turned the volume up too high and it all went to crap. Resetting the bitrate makes it reset sometimes but not usually. The problem still comes back.
     
    I really want to like my computer and audio setup but the fact nothing seems to be playing nice together and no one seems to have any solid leads why, is really making me regret spending money on this. It is not like I didn't spend just about every dollar I could throw at it.

    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #27
    bcavnaugh
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/05 17:16:52 (permalink)
    All part of buying new Tech, sometimes we just have glitches to work out.
     
    Are you install the Audio card in a Shared PCIe Slot?
     
    PCIe Slot Breakdown
    PCIe Lane Distribution (All Socket 1151 processors are 16 lanes.)
    PE1 – x16 (Gen3, x16 lanes from CPU, x8 shared with PE2)
    PE2 – x8 (Gen3, x8 lanes from CPU, x4 shared with PE4)
    PE3 – x4 (Gen3, x4 lanes from PCH)
    PE4 – x4 (Gen3, x4 lanes from CPU, shares 4 of PE2’s 8 lanes)
     
    M.2 / U.2 Slot Breakdown
    M.2 Lane Distribution

    M.2 Key-M (110mm, Top, PM1) – x4 from Z390 PCH
    M.2 Enable/Disable is set within the BIOS
    This M.2 Key-M slot shares lanes with the U.2 port. Installing an M.2 device will disable U.2 port PU1.
    M.2 Key-M (110mm, Bottom, PM2) – x4 from Z390 PCH
    M.2 Enable/Disable is set within the BIOS
    This M.2 Key-M slot shares lanes with PE3. Installing an M.2 device will disable PCIe slot PE3.
    M.2 Key-E (32mm) – x1 from Z390 PCH
    M.2 Enable/Disable is set within the BIOS
    U.2 Lane Distribution
    U.2 (PU1) – x4 from Z390 PCH
    U.2 Enable/Disable is set within the BIOS
    This U.2 port shares lanes with the M.2 Key-M slot PM1. Installing a U.2 device will disable PM1.
     
    I would think you would want to use PE4 – x4 (Gen3, x4 lanes from CPU, shares 4 of PE2’s 8 lanes)
    Are you Powering the Card with 4 Wire or 5 Wire Power Connector?
     
    Have you disabled all the Features in the Bios that you are Not Using?
    post edited by bcavnaugh - 2019/02/05 17:30:02



    #28
    bassntruck
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/05 17:59:50 (permalink)
    I have installed the card in PCI2 And PCI4 with no change. I understand buying new tech and growing pains. This is just getting a bit out of hand.
     
    And YouTubes content ID stuff is out of control. I filed a fair use on this clip and it got instantly denied. Heck half the song you can't even make it out over the static. The review process is a joke. They will not even give you the contact info for who is claiming the ownership. Even though I fall clearly in fair use on almost all levels. Heck, the video is even unlisted and not searchable.
     
    Details: Bunch of Fair use hating bastards I tell you. A random song that is nothing but static and a fraction of the original work.
    contentclaimantpolicy 

    New Unit.
    Z390 Dark, Intel I9 9900k (@5.2), EVGA DG-85 case, EVGA GeForce RTX 2080 Ti FTW3 ULTRA GAMING, EVGA NU Audio, EVGA SuperNOVA 1000w P2, 16GB G.SKILL TridentZ DDR4 4000 (PC4 32000), EVGA CLC 240 Liquid CPU Cooler, Samsung 970 EVO Series 500GB NVMe M.2, Dual Seagate 8TB, Seagate 4TB, Dual BenQ RL2460HT (waiting to replace with something newer), Windows 10 Home 64bit
     
    Old unit, now kids PC:
    EVGA Z270 Classified K, Intel i7 7700K, Thermaltake Core X5 Case, Dual EVGA GeForce GTX 1070 SC, EVGA PRO v2 SLI BRIDGE, 32GBG.SKILL Ripjaws 4 Series DDR4 2400 (PC4 19200), EVGA SuperNOVA 650 P2, Windows 10 Home 64bit, CORSAIR Hydro Series H75, Samsung 960 EVO Series 500GB NVMe M.2, Dual Sceptre C248W-1920R 24" Curved 75Hz Gaming LED Monitor
    #29
    wwxww
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    Re: Z390 Dark: Audio output level is garbage! 2019/02/08 07:25:54 (permalink)
     I have to agree that my board (Dark) is not loud enough and does not sound very good for audio playback. I didn't buy this motherboard for sound quality. Speakers are KEF LS50W's. My boards output level seems to be around 50-60% of what my Gbyte and Asus boards are capable of.
     
    I installed an ASUS STX-ll sound card to compare yesterday into PE4. Card was not recognized. Then went into the bios to pci-e selected auto, saved, then reset. Went back into the bios and it was recognized and auto set it to x 1 Gen1. Was then able to install the firmware and everything works fine and sounds like it should. 
     
    PE1 now shows x8. Is there any configuration that would have little to no effect on my bench scores? I was hoping not to use a soundcard.
     
    edit: User Error...looks like I didn't install the creative driver after a clean install of Windows yesterday.
     
    edit: Ok, I re-installed the drivers. Sound level and quality are much better than it was, not as good with the sound card. Anyway that I can still use the card and use PE1 at x16?
    post edited by wwxww - 2019/02/08 09:33:43
    #30
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